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Certified ScrumMaster (CSM)

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  • Course Overview

    Our two-day Certified ScrumMaster training course is delivered by Certified Scrum Trainers CST's (Certification is provided by ScrumAlliance) provides a comprehensive and in-depth training in Scrum theory and practice. This "learning by doing" style of instruction demands your open mind and active participation.

    PMP® s: This course counts for 14 Professional Development Units (PDU's).

    • Introductions
    • Agile Projects
    • Agile Requirements
    • Releases & Sprints
    • Delivering
    • Reporting
    • Feedback Lookups
    • Scaling
    • Closing

    Short, five-minute exercises and case studies will be scattered throughout the two-day session. Ample material is available for this session, and while all essential information will be covered, time spent on each topic will vary depending on the composition of the class and the interest in particular areas. A more detailed course outline is available at our website.

  • Course Agenda

  • Certification

    Participants who complete the two-day course will be required, within 90 days of the course date, to take an on-line, 36 question, multiple choice exam.

    Upon successful completion of the exam, you will receive official designation as a Certified ScrumMaster (CSM) by the Scrum Alliance, along with a two-year membership of the Scrum Alliance.

    This is the first step on the road to Certified Scrum Practitioner (CSP) and further Scrum education. Your membership includes additional access to Certified ScrumMaster material and information on the Scrum Alliance website.

    • Participants, who have completed the two-day classroom workshop will be required to take an on-line CSM Exam.
    • The Exam consists of 36 MCQ (multiple choice questions)
    • Evaluation Duration: 90 Min

    NEW REQUIREMENTS TO GET THE CSM CERTIFICATE (EFFECTIVE FROM 1 SEPTEMBER 2012)

    There are important changes to the requirements to become a Certified ScrumMaster (CSM). A new version of the CSM exam has been developed and beginning 1 September 2012, anyone wishing to become a CSM will need to achieve a passing score on the exam.

    The new web-based exam has 35 questions and no time limit but must be completed within 90 days of taking a CSM course. You will be able to bookmark questions, change answers to questions, and even stop the exam, returning to it to complete the questions at a later time within the 90-day period.

    After completing the exam, you will be shown any questions you answered incorrectly, but will not be shown a list of possible answers. This is an effort to balance the integrity and security of the exam questions with the opportunity for people to learn through the exam process.

    If you do not pass the exam on the first attempt, you may retake it any time during the 90 days following your CSM course. You may even re-take the exam immediately if you would like.

    If you fail the exam a second time, you will need to pay a $25 exam fee to the Scrum Alliance before taking the exam a third time. The Scrum Alliance recommends that anyone who fails three times, re-take the CSM course before attempting the exam a fourth time.

  • What is CSM(Certified ScrumMaster)?

    Scrum is an agile framework for completing complex projects. Scrum originally was formalized for software development projects, but works well for any complex, innovative scope of work. The possibilities are endless. Scrum is an iterative, incremental framework for project management often seen in agile software development, a type of software engineering.

    Although the Scrum approach was originally suggested for managing product development projects, its use has focused on the management of software development projects, and it can be used to run software maintenance teams or as a general project/program management approach.

    Our trainers will teach you what you need to know to fill the role of ScrumMaster (or Scrum team member). This course focuses on the basics of the Scrum framework, including team roles, activities, and artifacts, so that you can be an effective member of a Scrum team.

    Scrum is a simple "inspect and adapt" framework that has three roles, three ceremonies, and three artifacts designed to deliver working software in Sprints, usually 30-day iterations.

    All our certified Scrum Master course is delivered by Certified Scrum Trainers from scrumalliance.org and the certification provided by ScrumAlliance.

    Roles :

    Product Owner, ScrumMaster, Team;

    Ceremonies :

    Sprint Planning, Sprint Review, and Daily Scrum Meeting;

    Artifacts :

    Product Backlog, Sprint Backlog, and Burndown Chart

  • Who should attend?

    This training and certification is ideal for

    • Project Managers
    • Developers
    • Product Owners
    • Managers-Software development
    • Architects-Software development
    • Product Managers
    • Software developers
    • Software coders
    • Software testers

    Team Leads or Team Members who are interested in learning more about Scrum and leading Agile projects, as well as anyone pursuing either Certified Scrum Master or PMI Agile Certification.

  • FAQ

    Reference: www.scrumalliance.com

    Why does the Scrum Alliance offer a certification program?

    When Scrum was first introduced, the only available training was in the form of articles, presentations, and books. By reading these resources, many grasped the iterative nature of Scrum, but missed the principles and practices that are necessary for successful implementation. In response, the Scrum Alliance developed a certification program.

    What makes the Scrum Alliance certification program different from other Scrum training programs?

    The certification courses posted on the Scrum Alliance site are all taught by Scrum Alliance Registered Education Providers (REPs) and Certified Scrum Trainers (CSTs). All of these providers have been vetted by their peers to verify that they have the depth of knowledge, experience, and training ability to teach others about Scrum. Their courseware has been approved as being consistent with Scrum and agile principles. You can be assured that a course from a Scrum Alliance REP or CST is an accurate representation of Scrum and is being taught by a recognized authority on Scrum and agile practices and principles.

    Can I become certified without taking a course?

    No. It is our belief that true learning requires hands-on practice and in-person training. The CSM evaluation is not offered as a replacement for formal training.

    What does it mean to have a Certified ScrumMaster (CSM) designation?

    A Certified ScrumMaster (CSM) is someone who has been taught (by a Certified Scrum Trainer) the Scrum terminology, practices, and principles that will enable them to fulfill the role of ScrumMaster or Scrum team member. A Certified ScrumMaster course is a first step on the path to growing more agile. Experience and continuing education are necessary next steps to become a true, practicing Scrum professional. To demonstrate deep understanding and experience with Scrum,  CSMs are encouraged to apply for and become Certified Scrum Professionals.

    Does the Scrum Alliance offer an online CSM course?

    No. While we acknowledge that online seminars can be an effective teaching forum for some subjects, we believe that understanding Scrum requires a greater level of personal interaction than can be delivered in a virtual environment.

    The Certified ScrumMaster courses engage participants in live, interactive learning, free from the obstacles inherent in an online activity.  Additionally, students of online courses do not have the same opportunity to connect and exchange their perceptions that students in live courses do. There is no virtual coffee break that could replace meeting real people with real experiences. For this reason, online learning has a place in preparing participants for the Certified ScrumMaster course and for passing the evaluation, but is insufficient to fully prepare Scrum participants, which is ultimately the goal of Certified ScrumMaster program.

    Do I receive PDU credits for a CSM course?

    Yes. Please follow PMI's procedure for Category B: Continuing Education. According to the PMP handbook: 'Contact hours of project and/or program management education may be earned by attending relevant educational courses offered by organizations not registered with PMI. To calculate the number of PDUs earned, use the following formula: one contact hour of learning relevant to project and/or program management within a structured activity or course equals one PDU. Documentation required upon PMI audit/request: registration form, certificate or letter of attendance, and a brochure or course materials outlining the subject matter covered and the qualifications of the instructor/lecturer.' Most CSTs can tell you how many PDUs their course offers.

    What is the membership fee?

    Our Certified Scrum Trainers pay a $50 membership fee for each student who successfully completes a Certified Scrum Master course.  This membership fee covers the cost of the CSM Evaluation and the first two years of membership. 

    How do I renew my CSM?

    This process is currently being developed. For CSMs who have never taken the evaluation, recertification will require that you take the evaluation.

    Maintaining your certification not only secures the investment you have already made, but also demonstrates your commitment to retaining competency or even broadening your skills in the practice of Scrum. The Scrum framework is evolving and growing as a result of the engagement and contributions of those who share their ideas and practical experiences in the workplace. Recertification validates your participation in this evolution and your continued proficiency in the fundamental principles and practices of Scrum.

    What can I expect from the CSM Evaluation?

    The evaluation consists of approximately 35 multiple-choice and true/false questions. You have 60 minutes to complete it. You’ll be required to demonstrate your understanding of key Scrum elements, including:

    Scrum Terminology

    Scrum Practices

    Scrum Principles

    What is the cost of the CSM Evaluation?

    The cost of the evaluation is included in the cost of your CSM course and paid by your trainer. You will pay no additional evaluation fee.

    How soon after my course do I have to complete the CSM Evaluation?

    After receiving your membership email, you have 90 days to take and complete the evaluation.

    How to obtain for CSM certification?

    Obtain your CSM certification after completing the course and taking the CSM Test (a link to the test will be sent to you following your course). The test becomes pass/fail on September 1, 2012 and a score of 24 out of 35 questions must be obtained. There will be two free attempts included in your membership and any attempt thereafter will have a charge of $25.

    Can I take the evaluation without taking a CSM course?

    No. The evaluation is not intended as a substitute for formal training.

    What does it mean to be a Certified Scrum Professional (CSP)?

    A Certified Scrum Professional has proven experience and expertise in the art of Scrum. CSP is the level of certification that all practitioners of Scrum should strive to attain. Before becoming a CSP, applicants must be CSMs, CSPOs, or CSDs.

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  • Certified ScrumMaster (CSM) Registration

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    Refund Policy

     

     

    Online Training Courses:

    • Any student who cancels within 48 hours of the initial registration AND has not accumulated more than 30 minutes of training online will be refunded in full or transferred to another course of the student's choice.
    • If your cancellation is made AFTER 24 hours from the time of registration or if you have completed more than 30 minutes of training, your tuition is NON-REFUNDABLE.
    • Students have 90 days from the date of registration to complete all online courses or as applicable for that specific course. Students who fail to complete the course may request an extension of 1 month, provided the request is made BEFORE the course expires. Further extensions will not be granted. All students who do not complete their course in its entirety, within 90 days will not be issued credit or a refund, regardless of the amount of course that is completed.
    • All students who do not successfully complete the whole online course will be required to re-register for the course, complete any time requirements (if applicable) quizzes and exams, as well as pay the course registration fee.

    Blended & Classroom workshops:

    • Any registration cancelled within 48 hours of the initial registration will be refunded in full.
    • Any cancellation or reschedule made after this 48-hour grace period will be billed a 25% administrative fee unless it is within the following time periods:
    • Cancellations or reschedules received within 15 business days or less left before the event date (weekends are not included) will be charged a 50% cancellation fee* unless they are with 24 hours of the start time.
    • No refund or credits will be issued for participants that fail to attend any days of the course.
    • Cancellation made within 15 business days of the event will be credited toward future events + 10% service charge. No part or full refund will be issued.
    • Substitutions will be accepted at any time prior to the beginning of the course.
    • We may cancel courses for low attendance or due to unforeseen weather conditions up to 5 days prior to the start date. Should your course be cancelled, you will be offered future event or a full refund. As a result, candidates are encouraged to book travel and accommodations that can be either refunded or repurposed.

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Using a scale of 1-6, 1 being bad and 6 is excellent, i would rate the event as 6. Kudos Team KnowledgeHut."

Rico C Leonardo
Project Manager @ Shellsoft

"Excellent trainer and with confidence I can handle all sorts of PM scenarios and can challenge your mindset. Very good customer service from KnowledgeHut."

Raymund Julag-Ay
AVP @ EXL services

"This is a good workshop before taking the exam. The tips on analyzing the question are very helpful in getting the answers."

Jerwine Clark Badiang
Design Managr @ NEC

Good training, could be more better. Good thing use cases were taken for explanations.

Dinesh Taparia

Making knowledge affordable

Anand K Tiwari

KnowledgeHut! Knowing what's required

Georgia Van Der Linde

KnowledgeHut! Met all my Expectations

Melony Arends
Team Leader @Liberty Life

I would sign up for other courses KnowledgeHut offers - recommend coaching in my projects for my team.

Gillian Watson

KnowledgeHut, Good collection of content.

Nagaraju V
Dell

KnowledgeHut, You call it a “HUT”? Seems like a palace actually.

A Girish
Dell

KnowledgeHut, "Be a Vanguard"

S jaganath
Business Analyst at Dell

KnowledgeHut, Good work. I recommend for others.

Sandeep Jahagirdar
Program manager at Dell

KnowledgeHut, One stop for all training needs.

Hariharan V
Team Manager at Dell

KnowledgeHut, Provided a quality training. The instructor, facilities, venue & customer service was excellent.

Manish Srivastava
Software Architect at Sapient

KnowledgeHut, Professionally organized.

Jayaprakash DB

KnowledgeHut, A good initiative & drive to implement agile across.

Rajesh Kannan
Development Manager TESCO

KnowledgeHut, Highly professional.

Ajay Batra
TESCO

KnowledgeHut, Expectations Truly Delivered.

Srikanth RR
Engineer at TESCO

KnowledgeHut, Good experience

Sunny Prasad

KnowledgeHut is Knowledge, Knowledge and Knowledge

Vijay Kumar
Rotary International

KnowledgeHut is one of the good training organization to be trained with.

Gaurav Sharma

CSM training was indeed a very good training session and would want to be a part of future trainings

Hari Behtanabhatia

KnowledgeHut provided me with a very good insight on scrum

Ashish Wadhwani

KnowledgeHut, where all your learning desires are met

Sukesh Ranjan Singh

Hunting Knowlegde and feasting with intellectual brains

Rama Gautam

KnowledgeHut seems to be a big, friendly organization with vast exposure and experience in multi domains

Abhishek Tayal

Good catalogue of training courses

Anirban Bose
Project Manager at Xerox Company

KnowledgeHut, keep up the good job

Vishal Arora
Enterprise Architect at Fidelity

Good planning for the CSM training Delhi

Pankaj Jain
Sr Manager Fidelity

The practical's were conducted in an innovative manner which was good for all.

Amrita Sengupta
Senior Manager-Delivery Management at TDE

It is really very useful, can have another session after a week time to present a new practical project created by individual.

Prema Jayasingh
at suleka

The training provided by Microsoft project trainer from KnowledgeHut was very understandale, clear and excellent.

Saravana Perumal
Deputy Manager - ERP at wabag

Trainer was so good, showing of his professional experience was so helpful.

Yogeswara Rao.N
Team Manager

The training gave me good information about the mindset of a PM that PMP want.

Christian AQ
Process Enhancement Engineer at Lautan Luas

It's a good experience for me as a beginner to project management.

Cynthia Panopio
ProjectEngineer at r&lt shipyard

I've learned so many things in this PMP seminar it will be very helpful for me in near future. Would prefer KnowledgeHut to be one of our preferred training vendor.

Janelyn Aldorer

Overall event was excellent, superb customer service. Printouts of sample exams would be appreciated.

Ryan Ericson Canlas
Global Project manager at Grundfos

This is an interesting training and a very experienced speaker/trainer. I would very much recommend this to other PMP aspirants.

Marylene Duarte
Analyst at Transitions Opticals

Exceptionally good trainer and speaker, would recommended this training to others.

Danijela Kasnecovic
Project Manager value sell at ESAB

Intensive course, but very rewarding. And to mention a very good customer service.

Sabrina Andersson
Retail Project Manager at Bona AB

Good course, inspiring and rewarding, convenient speaker. Would surely recommend the training to others

Nan Wu
Application Responsible BI at TDC Sverige AB

Would recommend the event for more days, overall enjoyed the training and have to mention a very good customer service from Knowledgehut.

Awni Shapsogh
Jubailibros.com

All my questions were answered, would recommend PMP event to others. Lastly very good customer service.

Nabil Wazz
at NABS Integrated Technical Services

A confident first step towards becoming a PMP.

Ben Ellins
Senior Business Analyst Reckitt Benckiser RB.com

An excellent training and superb customer service from KnowledgeHut, would prefer your organization to a preferred training vendor.

Afsar Khalil
Senior Implementation Manager at Standard Chartered bank

Extremely good & A good balance between; Project Management, PMBOK 4th Edition and passing the PMP certification exam.

Roger Fallows
Wasco Energy

Extremely satisfied. Facilitator is well versed in PMP and a subject matter expert. I would say the customer service was very good from KnowledgeHut.

Charl Botes
Consultant at MasterCard

Nice PMP Training session we had in Jakarta, would advice more practical session and I’m sure knowledgehut will accommodate the same.

Frans
Supply Excellence Executive at Reckitt Benckiser

It was an effective and efficient PMP Training.

Cris Cataudella
Manager at BOSE

An excellent instructor, very to the point and aptly concise.  Would surely recommend the event to others.

Afrasyab Bashir
Project Manager at S and H Switzerland

Surely would recommend the event to others, but would advice knowledgehut on extending the event for more number of days.

Alexander

Overall event was excellent, really satisfied with customer service. Would  surely recommend the event to others.

Mohamed Elsayed
PMO Manager at NBT

Very good training, would advise knowledgehut on few improvements as discussed.

Lin Lily Junmei
Regional Service Delivery Manager

2days PMP training was very good, I got lot of inspiration from this training.

Ada Lee
Associate Account Director Maximum Employment Marketing Group

I learned much from this training session, the faculty had good knowledge of the subject matter and provided good learning examples.

Jan Miko David
Senior Digital Manager at Media Contacts

Good Speaker, would advise knowledgehut to provide for more info at registration.

Ricky Mohan
Director of Technology & creative services at Media Contacts

Knowledgeable speaker, would recommend the training for 3days and would recommend this training to others.

Balaji Dutt
Business analyst at Prudential SG

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Partha Dutta
Chief of computational engineering at Rolls Royce

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Fazeel Shaikh
Test Lead at Brightpoint

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Digital Development Manager at Jumeriah Group

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Hamed Seifoddini
Development Manager at BrightPoint

"Opened my mind with new methoflogy and method for better output. The quality of training was good. Would suggest the training for 3days."

Ghassan Samara
Development Lead at Brightpoint

"The trainer was very good. Venue was excellent, would recommend the training/event to others."

Nadeem Mardini
Solutions Architect at Brightpoint

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Miles Miller
Development Manager at Brightpoint

"Would prefer Knowledgehut to be one of our preferred training vendor."

Neena Goel
Program Maager at Comviva

"Would refer knowledgehut to others for the training."

Gaurav Agarwal
Database administrator at Fiserv

"Training was good. Trainer explained things well."

Manoj Kumar Tyagi
Software Designer at RBS

"Overall experience was good. I have many takeaways from it to be implemented."

Vijay Sharma
atThomson Reuters

"The course content and delivery of the training was good, as trainer has good command on the subject."

Prashant Verma
Manager at Siemens

"The content of the training was good, Faculty Mr. Smits was very patient in answering all questions, we prefer knowledgehut to be one for our preferred vendor."

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Manager at Siemens

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Bakal Raghavendra Shenoy
Project manager @ GalaxE Solutions

"The training covered the topic. Good experience. Yes, we would prefer knowledgehut to be one of our preferred training vendor."

Yogith Kumar
Project Manager at Siemens India

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