ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. The trend towards value and customer-based IT services has spawned a whole new set of standards, processes and skills, where ITIL plays a key role in delivering the expectations across IT.

• World's most widely accepted approach to the management and delivery of IT Services.
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