Search

Series List

ITIL® Certification: How To Get Certified?

ITIL®: What it is and how to get certified?The Information Technology Infrastructure Library is a globally recognized framework and a well-recognized ITSM. It is regulated and monitored by Axelos worldwide. It is considered imperative at the entry level in many spheres. ITIL® singularly defines a service lifecycle model which prescribes specific activities and processes during the entire path of design, development, delivery, and support of IT services. IT services are, basically, any IT activity which could potentially deliver business value to an organization's end users, customers and other internal as well as external stakeholders. Something as rudimentary as centralized corporate email or even servers which act as the back end IT support for official websites comes under IT services.Anyone looking to make a career in the long run in IT may find it useful to invest resources in attaining the certifications under ITIL®. This certification helps professionals guide a business organization to follow the best-in-class IT management standards and practices. It also enables the organization to witness growth and navigate changes with the help of IT. By using the ITIL® framework within the organization, companies ensure that the services they provide are delivered by a set of defined and consistent processes that ensure best practices and procedures, resulting in a level of service for users which is predictable. Significant reduction in the cost of service and development and implementation of services, better customer satisfaction, enhanced productivity from IT department, improvements in quality, improved management of services and overall flexibility at an organization level to changing and growing business requirements are few of the benefits that can be derived from ITIL®.The current version of ITIL®, i.e., ITIL® V3 is being eased out slowly to make way for ITIL® V4 which has been launched in February of 2019 by Axelos. ITIL® V3 was a framework and set of professional certifications which were designed to ensure a person’s level of competency in most areas that ITIL® covers. ITIL® V3 certifications also showed a person's level of skill in ITIL® best practices. The core of ITIL® V3 has not changed when it was updated to V4.ITIL® CertificationITIL®, like many professional certifications, considerably enhances the earning value of the certificate holder. However, it may be difficult to calculate the exact increase. A person planning on an ITIL® certification must keep in mind that a combination of intangible and tangible factors make a certification like ITIL® a worthwhile investment of resources for both organizations and individuals.In order to enrol for this certification, a candidate can apply through the Prometric website, which is sponsored by Exin, an authorized ITIL® exam administrator. On the landing page, a candidate can look for an exam centre near them for the ITIL® Foundation exam as well as schedule the test as per their convenience and the availability of a slot. The landing page also allows the candidate to reschedule a test and cancel it, if required. Basically, the candidate has a choice of timing, date and venue when it comes to giving the ITIL® certification examinations. The process starts with the candidate searching for a seat in a centre as per his or her convenience and proceeds to then choosing a language followed by a venue of their choice. Further, the candidate is informed of the net price to be paid, requested to create an online account and then pay the fees as well as confirm the booking.Why to get certified in ITIL®?Since its release in February 2019, ITIL® V4  has focused on being an expansion on the previous version of ITIL®, i.e., ITIL® V3 in the sense that it offers more flexibility and technical support to the organization as it adapts to a digital transformation. ITIL® V4 endeavors to provide an end-to-end model for IT as well as serve digital delivery and operation for an organization. It aims to equip IT teams with knowledge of tech-enabled products and services to ensure that they can continue to play a vital role in business strategy.The first certification, i.e., ITIL® Foundation certification is used by many organizations for training purposes since it covers the basics and is not based on any specific technique or technology. It offers a variety of job opportunities for those pursuing it in IT companies. Professionals in IT are assured basic understanding of how to create as well as implement best practices of ITSM keeping in mind quality management, which will ensure better growth of the business.The ITIL® Foundation certification is the initial stage, and it acts as a base for all the other ITIL® certifications. It is worth two credit points within the qualification scheme of ITIL® and its levels. It serves as a training program which in turn helps in not only increasing the level of confidence of the IT professionals by teaching them to design, execute, and utilize IT services for the gratification of the organization’s customers.The ITIL® framework provides a common platform and language to deliver IT services. This includes multiple things such as communicating with vendors and customers more efficiently and effectively. The ITIL® framework primarily aims to overcome any challenges that may occur between the IT services and the business to achieve targeted results. This is enough reason for those wanting to make a career in IT, to pursue a certification in ITIL®.Furthermore, the ITIL® certifications are among the top notch certification courses offered in this domain. Many professionals of ITSM prefer them because they provide both knowledge and best practices used in ITSM.ITIL® makes the most persuasive case with the fact that many large organizations across the globe have implemented the ITIL® framework. These organizations include giants such as Atos, Shell Oil, Microsoft, IBM, Caterpillar, Disney, Spotify, Boeing, Equinor, and many more. All are enjoying great success due to ITIL®, with a significant drop in operational cost as a result.What are the ITIL® certification levels? AXELOS took the ownership of ITIL® in July 2013. It is now in charge of not only maintaining the ITIL® framework but also for accredited training and examination institutes. To deliver training, ITIL® certifications and administering exams, AXELOS has recognized hundreds of ITIL® Accredited Training Organizations (ATOs). The ITIL® certification examinations are administered by the ATOS at the end of the training course or alternatively, by an Examination Institute (EI), which may work directly with the ATOs.Under ITIL® V3, ITIL® had five levels of certification:1. FoundationIn the ITIL® certification sphere, the first level is the ITIL® Foundation certification. This level focuses on ensuring that the candidate is well versed with standard terminology and methodology.  Candidates will get the knowledge required to not only support but also deliver ITIL® related services.2. PractitionerThe Practitioner level is the second level of the ITIL® certification. In this level, the candidates are encouraged to improve their ability to adopt and adapt ITIL® for an organization.3. Intermediate This is the third level of the ITIL® certification. It consists of two categories or modules of certification: Service Lifecycle and Service Capability.The Service Lifecycle modules are:Service Strategy (SS)Service Design (SD)Service Transition (ST)Service Operation (SO)Continual Service Improvement (CSI)The Service Capability modules are:Operational Support and Analysis (OSA)Planning, Protection, and Optimization (PPO)Release, Control, and Validation (RCV)Service Offerings and Agreements (SOA)In the Service Lifecycle module, a lot of focus is given to management across several ITIL® processes. On the other hand, the module of Service Capability focuses on specialized as well as process-level knowledge within ITIL® processes.4. ExpertITIL® Expert certification is the fourth level of the ITIL® certification, and it is also delivered in modular form. This certification can be taken only by those candidates who have cleared the previous levels to ensure the requisite detailed knowledge and skills to clearly understand the entire system of ITIL®.5. MasterThe fifth level of the ITIL® certification is the ITIL® Master Level certification. This level focuses on strengthening and widening the mastery of the practical application of ITIL® in a variety of settings. The professionals working on ITIL® directly are usually involved in planning, operations, and management of ITSM. Through this certification, they obtain the skills to demonstrate their knowledge. An ITIL® Master does not just describe but also justifies the process of decision making that they have undertaken for adopting ITIL® principles, know-how, techniques, as well as methods. They can combine this with supporting management techniques to achieve the desired business outcome.It is important to note that the ITIL® system uses a credit system right from the Foundation level through the Expert levels with each certification amounting to a certain number of credits. The following chart illustrates the current ITIL® credit system:Sr. NoLevel of ITIL® certificationNo. of credits awarded1ITIL® Foundation22ITIL® Practitioner33Lifecycle ModuleService Strategy3Service Design3Service Transition3Service Operation3Continual Service Improvement3Capability ModuleOperational Support and Analysis4Planning, Protection, and Optimization4Release, Control, and Validation4Service Offerings and Agreements44Managing across the lifecycle55ITIL® ExpertPlease note that the candidate needs 17 credits between ITIL® practitioner and ITIL® Intermediate to progress to the next level.ITIL® V3 will be continued to be credible and recognized IT certification. Also, the exam will continue to remain available until AXELOS makes an official announcement that the certifications have been retired under ITIL® V3. This is to ensure that the candidates have sufficient time to collect and complete the ITIL® V3 credits, which are a prerequisite to starting other certifications such as ITIL® Managing Professional.The ITIL® V4 modules slightly vary from the ITIL® V3 structure and will be released during 2019, with Foundation already available since February 2019. Modules, including the ITIL® Specialist module, the ITIL® Strategist and the ITIL® Leader will be released in the latter half of 2019.  Post the ITIL® V4 Foundation level; the candidate can choose to pursue either the ITIL® Managing Professional (ITIL® MP) or ITIL® Strategic Leader (ITIL® SL). End-learners must complete both - the ITIL® MP and ITIL® SL -  to be eligible to certify as an ITIL® Master.To be certified as an ITIL® Managing Professional, the candidate must complete the following modules:ITIL® V4 FoundationITIL® Specialist: Create, Deliver & SupportITIL® Specialist: Drive Stakeholder ValueITIL® Specialist: High-Velocity ITITIL® Strategist: Direct, Plan & ImproveTo be certified as an ITIL® SL, candidates must complete the following modules:ITIL® 4 FoundationITIL® Strategist: Direct, Plan & ImproveITIL® Leader: Digital and IT StrategyThe ITIL® Strategist: Direct, Plan & Improve is a universal module for both the ITIL® streams.What is ITIL® certification path?As one goes through the certifications and modules of ITIL® V4, one quickly realizes how much simpler ITIL® V4 is. The number of exams has been reduced from twelve to six. The ITIL® Foundation certification is still the starting point of the entire ITIL® journey, which gives candidates an introduction to the essential concepts and basic methodologies behind ITIL® and gives a bird’s eye view of the ITIL® lifecycle stages. After this certification, however, candidates can go in one of two directions.As mentioned before, the first is the ITIL® Managing Professional (MP), which includes the following four modules:ITIL® Specialist – Create, Deliver & SupportITIL® Specialist – Drive Stakeholder ValueITIL® Specialist – High Velocity ITITIL® Strategist – Direct, Plan & ImproveThe second option, as illustrated above, is ITIL® Strategic Leader (SL), the modules for which are:ITIL® Strategist – Direct, Plan & ImproveITIL® Leader – Digital & IT StrategyCandidates won’t be required to collect credits like ITIL® V3 to sit for higher-level examinations. They must, however, still clear the ITIL® V4 Foundation exam before moving on to SL or MP modules.The development of ITIL® V4 was mostly community-driven where thousands of IT practitioners assisted AXELOS in envisioning and creating a version of ITIL® which would deal with some of the most common points of criticisms that IT professionals have with ITIL®.Some of the most important changes within ITIL® V4 include:Greater integration with widely-accepted ITSM practices which include Agile, Lean and DevOpsA  focus on customer experienceBetter integration between ITIL® as well as business practicesA focus on the community which make the framework more dynamicWhile the ITIL® V4 seems like it is not focusing on a niche, its content is very relevant for ITSM practitioners. Right from the Foundation module, every examination has gone through an upgradation on account of the amount of new material. In other words, it would benefit ITIL® V3-certified professionals to consider the transition to ITIL® V4 seriously.About ITIL® foundation practice examThe first stage in the ITIL® framework is the Foundation certification which has to be completed to become an ITIL® Expert. This makes understanding the structure of the ITIL® Foundation exam very important for the candidate. Prior knowledge of the structure of the examination would help the candidate plan and strategize to score well in the actual exam.There is a simulated exam which provides all the features and patterns similar to the actual ITIL® Foundation exam format. These practice exams are available for free and can be taken multiple times.Here are all the details about the test:The duration of the test is 60 minutes or an hour long.There are about 40 questions with multiple choices.Of the various choices given, there will be one or more choices which may be correct.The test can be paused mid-way, and there is also the option to retake the test at a later point.The test will resume from the point where the candidate left it and the test time will be reduced by the amount of time taken by the candidate in the previous attempt.With this practice ITIL® examination, the candidate can differentiate between the concepts that they are familiar with and those that they aren’t. Candidates who enroll for the practice ITIL® foundation online exam should be able to take the real exam effortlessly. A sample ITIL® foundation exam is like a representative of the actual ITIL® certification exam. The purpose of this is to help remove the element of uncertainty for the candidate that is bound to affect them when they write their certification unprepared. Every IT professional aspiring for an ITIL® certification is encouraged to give practice exams to ensure success.What are the benefits of ITIL® certification?ITIL® framework aims to support individuals and organizations to gain the best and most optimal value from IT and digital services. It  equips a service provider with the ability to implement a realistic capability model, balance it with the strategy of business and needs of the customer.ITIL® provides a comprehensive framework which is practical and has proven its worth in establishing a system of ITSM, ensuring consistency and improving continually for the sake of businesses using IT-enabled services.ITIL® V4 is hugely relevant to IT professionals such as software developers and service managers as well as to businesses, as it encourages a well-rounded view of designing and delivering products and services. Right from the first level, ITIL® V4 focuses on transparency, collaboration, automation and holistic working.ITIL® V4 has a focus on many of the core elements which make it valuable to individuals and organizations. Change, which in today’s day and age is a constant state of affairs, is something many organizations struggle to navigate. With ITIL® V4 and its best practices, organizations receive the support they need to thrive despite these changes.ITIL® V4 is the iteration of ITIL® which integrates all of the excellent things from ITIL® and its versions and extrapolates it to ITSM and service operations. It helps navigate the shift from traditional process-led delivery to faster quality and value-based delivery for organizations.Here are the key benefits of getting an ITIL® Certification Program:It helps improve the position of the candidate in the job market as they become an ITIL® certified professionalIt ensures that the candidate stands out from others and other uncertified counterparts with similar experience in the ITIL® framework and methodologyThe candidate learns methods to apply ITIL® tools and techniques, improve their efficiency and focus on their effectiveness at workplaceCandidates get recognized for their expertise by their colleagues and peersIt helps them learn a language and improves communication across the organization's hierarchyIt assists the candidate in implementing fresh ideas from the ITIL® framework. It also helps them use the best practices to facilitate customersUltimately, it helps the candidate increasing their contribution to the organization's ITSM
Rated 4.5/5 based on 12 customer reviews
ITIL® Certification: How To Get Certified? 9885
ITIL® Certification: How To Get Certified?

ITIL®: What it is and how to get certified?

The Information Technology Infrastructure Library is a globally recognized framework and a well-recognized ITSM. It is regulated and monitored by Axelos worldwide. It is considered imperative at the entry level in many spheres. ITIL® singularly defines a service lifecycle model which prescribes specific activities and processes during the entire path of design, development, delivery, and support of IT services. IT services are, basically, any IT activity which could potentially deliver business value to an organization's end users, customers and other internal as well as external stakeholders. Something as rudimentary as centralized corporate email or even servers which act as the back end IT support for official websites comes under IT services.

Anyone looking to make a career in the long run in IT may find it useful to invest resources in attaining the certifications under ITIL®. This certification helps professionals guide a business organization to follow the best-in-class IT management standards and practices. It also enables the organization to witness growth and navigate changes with the help of IT. By using the ITIL® framework within the organization, companies ensure that the services they provide are delivered by a set of defined and consistent processes that ensure best practices and procedures, resulting in a level of service for users which is predictable. Significant reduction in the cost of service and development and implementation of services, better customer satisfaction, enhanced productivity from IT department, improvements in quality, improved management of services and overall flexibility at an organization level to changing and growing business requirements are few of the benefits that can be derived from ITIL®.

The current version of ITIL®, i.e., ITIL® V3 is being eased out slowly to make way for ITIL® V4 which has been launched in February of 2019 by Axelos. ITIL® V3 was a framework and set of professional certifications which were designed to ensure a person’s level of competency in most areas that ITIL® covers. ITIL® V3 certifications also showed a person's level of skill in ITIL® best practices. The core of ITIL® V3 has not changed when it was updated to V4.

ITIL® Certification

ITIL®, like many professional certifications, considerably enhances the earning value of the certificate holder. However, it may be difficult to calculate the exact increase. A person planning on an ITIL® certification must keep in mind that a combination of intangible and tangible factors make a certification like ITIL® a worthwhile investment of resources for both organizations and individuals.

In order to enrol for this certification, a candidate can apply through the Prometric website, which is sponsored by Exin, an authorized ITIL® exam administrator. On the landing page, a candidate can look for an exam centre near them for the ITIL® Foundation exam as well as schedule the test as per their convenience and the availability of a slot. The landing page also allows the candidate to reschedule a test and cancel it, if required. Basically, the candidate has a choice of timing, date and venue when it comes to giving the ITIL® certification examinations. The process starts with the candidate searching for a seat in a centre as per his or her convenience and proceeds to then choosing a language followed by a venue of their choice. Further, the candidate is informed of the net price to be paid, requested to create an online account and then pay the fees as well as confirm the booking.

Why to get certified in ITIL®?

Since its release in February 2019, ITIL® V4  has focused on being an expansion on the previous version of ITIL®, i.e., ITIL® V3 in the sense that it offers more flexibility and technical support to the organization as it adapts to a digital transformation. ITIL® V4 endeavors to provide an end-to-end model for IT as well as serve digital delivery and operation for an organization. It aims to equip IT teams with knowledge of tech-enabled products and services to ensure that they can continue to play a vital role in business strategy.

The first certification, i.e., ITIL® Foundation certification is used by many organizations for training purposes since it covers the basics and is not based on any specific technique or technology. It offers a variety of job opportunities for those pursuing it in IT companies. Professionals in IT are assured basic understanding of how to create as well as implement best practices of ITSM keeping in mind quality management, which will ensure better growth of the business.

The ITIL® Foundation certification is the initial stage, and it acts as a base for all the other ITIL® certifications. It is worth two credit points within the qualification scheme of ITIL® and its levels. It serves as a training program which in turn helps in not only increasing the level of confidence of the IT professionals by teaching them to design, execute, and utilize IT services for the gratification of the organization’s customers.

The ITIL® framework provides a common platform and language to deliver IT services. This includes multiple things such as communicating with vendors and customers more efficiently and effectively. The ITIL® framework primarily aims to overcome any challenges that may occur between the IT services and the business to achieve targeted results. This is enough reason for those wanting to make a career in IT, to pursue a certification in ITIL®.

Furthermore, the ITIL® certifications are among the top notch certification courses offered in this domain. Many professionals of ITSM prefer them because they provide both knowledge and best practices used in ITSM.

ITIL® makes the most persuasive case with the fact that many large organizations across the globe have implemented the ITIL® framework. These organizations include giants such as Atos, Shell Oil, Microsoft, IBM, Caterpillar, Disney, Spotify, Boeing, Equinor, and many more. All are enjoying great success due to ITIL®, with a significant drop in operational cost as a result.

What are the ITIL® certification levels? 

AXELOS took the ownership of ITIL® in July 2013. It is now in charge of not only maintaining the ITIL® framework but also for accredited training and examination institutes. To deliver training, ITIL® certifications and administering exams, AXELOS has recognized hundreds of ITIL® Accredited Training Organizations (ATOs). The ITIL® certification examinations are administered by the ATOS at the end of the training course or alternatively, by an Examination Institute (EI), which may work directly with the ATOs.

Under ITIL® V3, ITIL® had five levels of certification:

 Five levels of certification

1. Foundation

In the ITIL® certification sphere, the first level is the ITIL® Foundation certification. This level focuses on ensuring that the candidate is well versed with standard terminology and methodology.  Candidates will get the knowledge required to not only support but also deliver ITIL® related services.

2. Practitioner

The Practitioner level is the second level of the ITIL® certification. In this level, the candidates are encouraged to improve their ability to adopt and adapt ITIL® for an organization.

3. Intermediate 

This is the third level of the ITIL® certification. It consists of two categories or modules of certification: Service Lifecycle and Service Capability.

The Service Lifecycle modules are:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

The Service Capability modules are:

  • Operational Support and Analysis (OSA)
  • Planning, Protection, and Optimization (PPO)
  • Release, Control, and Validation (RCV)
  • Service Offerings and Agreements (SOA)

In the Service Lifecycle module, a lot of focus is given to management across several ITIL® processes. On the other hand, the module of Service Capability focuses on specialized as well as process-level knowledge within ITIL® processes.

4. Expert

ITIL® Expert certification is the fourth level of the ITIL® certification, and it is also delivered in modular form. This certification can be taken only by those candidates who have cleared the previous levels to ensure the requisite detailed knowledge and skills to clearly understand the entire system of ITIL®.

5. Master

The fifth level of the ITIL® certification is the ITIL® Master Level certification. This level focuses on strengthening and widening the mastery of the practical application of ITIL® in a variety of settings. The professionals working on ITIL® directly are usually involved in planning, operations, and management of ITSM. Through this certification, they obtain the skills to demonstrate their knowledge. An ITIL® Master does not just describe but also justifies the process of decision making that they have undertaken for adopting ITIL® principles, know-how, techniques, as well as methods. They can combine this with supporting management techniques to achieve the desired business outcome.

It is important to note that the ITIL® system uses a credit system right from the Foundation level through the Expert levels with each certification amounting to a certain number of credits. The following chart illustrates the current ITIL® credit system:

Sr. NoLevel of ITIL® certificationNo. of credits awarded

1ITIL® Foundation

2
2ITIL® Practitioner

3
3
Lifecycle ModuleService Strategy

3
Service Design

3
Service Transition

3
Service Operation

3
Continual Service Improvement

3
Capability ModuleOperational Support and Analysis

4
Planning, Protection, and Optimization

4
Release, Control, and Validation

4
Service Offerings and Agreements

4
4Managing across the lifecycle

5
5ITIL® Expert


Please note that the candidate needs 17 credits between ITIL® practitioner and ITIL® Intermediate to progress to the next level.

ITIL® V3 will be continued to be credible and recognized IT certification. Also, the exam will continue to remain available until AXELOS makes an official announcement that the certifications have been retired under ITIL® V3. This is to ensure that the candidates have sufficient time to collect and complete the ITIL® V3 credits, which are a prerequisite to starting other certifications such as ITIL® Managing Professional.

The ITIL® V4 modules slightly vary from the ITIL® V3 structure and will be released during 2019, with Foundation already available since February 2019. Modules, including the ITIL® Specialist module, the ITIL® Strategist and the ITIL® Leader will be released in the latter half of 2019.  

Post the ITIL® V4 Foundation level; the candidate can choose to pursue either the ITIL® Managing Professional (ITIL® MP) or ITIL® Strategic Leader (ITIL® SL). End-learners must complete both - the ITIL® MP and ITIL® SL -  to be eligible to certify as an ITIL® Master.

To be certified as an ITIL® Managing Professional, the candidate must complete the following modules:

  • ITIL® V4 Foundation
  • ITIL® Specialist: Create, Deliver & Support
  • ITIL® Specialist: Drive Stakeholder Value
  • ITIL® Specialist: High-Velocity IT
  • ITIL® Strategist: Direct, Plan & Improve

To be certified as an ITIL® SL, candidates must complete the following modules:

  • ITIL® 4 Foundation
  • ITIL® Strategist: Direct, Plan & Improve
  • ITIL® Leader: Digital and IT Strategy

The ITIL® Strategist: Direct, Plan & Improve is a universal module for both the ITIL® streams.

What is ITIL® certification path?

As one goes through the certifications and modules of ITIL® V4, one quickly realizes how much simpler ITIL® V4 is. The number of exams has been reduced from twelve to six. The ITIL® Foundation certification is still the starting point of the entire ITIL® journey, which gives candidates an introduction to the essential concepts and basic methodologies behind ITIL® and gives a bird’s eye view of the ITIL® lifecycle stages. After this certification, however, candidates can go in one of two directions.

As mentioned before, the first is the ITIL® Managing Professional (MP), which includes the following four modules:

ITIL® Specialist – Create, Deliver & Support
ITIL® Specialist – Drive Stakeholder Value
ITIL® Specialist – High Velocity IT
ITIL® Strategist – Direct, Plan & Improve

The second option, as illustrated above, is ITIL® Strategic Leader (SL), the modules for which are:

ITIL® Strategist – Direct, Plan & Improve
ITIL® Leader – Digital & IT Strategy

Candidates won’t be required to collect credits like ITIL® V3 to sit for higher-level examinations. They must, however, still clear the ITIL® V4 Foundation exam before moving on to SL or MP modules.

The development of ITIL® V4 was mostly community-driven where thousands of IT practitioners assisted AXELOS in envisioning and creating a version of ITIL® which would deal with some of the most common points of criticisms that IT professionals have with ITIL®.

Some of the most important changes within ITIL® V4 include:

  • Greater integration with widely-accepted ITSM practices which include Agile, Lean and DevOps
  • A  focus on customer experience
  • Better integration between ITIL® as well as business practices
  • A focus on the community which make the framework more dynamic

While the ITIL® V4 seems like it is not focusing on a niche, its content is very relevant for ITSM practitioners. Right from the Foundation module, every examination has gone through an upgradation on account of the amount of new material. In other words, it would benefit ITIL® V3-certified professionals to consider the transition to ITIL® V4 seriously.

About ITIL® foundation practice exam

The first stage in the ITIL® framework is the Foundation certification which has to be completed to become an ITIL® Expert. This makes understanding the structure of the ITIL® Foundation exam very important for the candidate. Prior knowledge of the structure of the examination would help the candidate plan and strategize to score well in the actual exam.

There is a simulated exam which provides all the features and patterns similar to the actual ITIL® Foundation exam format. These practice exams are available for free and can be taken multiple times.

Here are all the details about the test:

  • The duration of the test is 60 minutes or an hour long.
  • There are about 40 questions with multiple choices.
  • Of the various choices given, there will be one or more choices which may be correct.
  • The test can be paused mid-way, and there is also the option to retake the test at a later point.
  • The test will resume from the point where the candidate left it and the test time will be reduced by the amount of time taken by the candidate in the previous attempt.

With this practice ITIL® examination, the candidate can differentiate between the concepts that they are familiar with and those that they aren’t. Candidates who enroll for the practice ITIL® foundation online exam should be able to take the real exam effortlessly. A sample ITIL® foundation exam is like a representative of the actual ITIL® certification exam. The purpose of this is to help remove the element of uncertainty for the candidate that is bound to affect them when they write their certification unprepared. Every IT professional aspiring for an ITIL® certification is encouraged to give practice exams to ensure success.

What are the benefits of ITIL® certification?

ITIL® framework aims to support individuals and organizations to gain the best and most optimal value from IT and digital services. It  equips a service provider with the ability to implement a realistic capability model, balance it with the strategy of business and needs of the customer.

ITIL® provides a comprehensive framework which is practical and has proven its worth in establishing a system of ITSM, ensuring consistency and improving continually for the sake of businesses using IT-enabled services.

ITIL® V4 is hugely relevant to IT professionals such as software developers and service managers as well as to businesses, as it encourages a well-rounded view of designing and delivering products and services. Right from the first level, ITIL® V4 focuses on transparency, collaboration, automation and holistic working.

ITIL® V4 has a focus on many of the core elements which make it valuable to individuals and organizations. Change, which in today’s day and age is a constant state of affairs, is something many organizations struggle to navigate. With ITIL® V4 and its best practices, organizations receive the support they need to thrive despite these changes.

ITIL® V4 is the iteration of ITIL® which integrates all of the excellent things from ITIL® and its versions and extrapolates it to ITSM and service operations. It helps navigate the shift from traditional process-led delivery to faster quality and value-based delivery for organizations.

Here are the key benefits of getting an ITIL® Certification Program:

  • It helps improve the position of the candidate in the job market as they become an ITIL® certified professional
  • It ensures that the candidate stands out from others and other uncertified counterparts with similar experience in the ITIL® framework and methodology
  • The candidate learns methods to apply ITIL® tools and techniques, improve their efficiency and focus on their effectiveness at workplace
  • Candidates get recognized for their expertise by their colleagues and peers
  • It helps them learn a language and improves communication across the organization's hierarchy
  • It assists the candidate in implementing fresh ideas from the ITIL® framework. It also helps them use the best practices to facilitate customers
  • Ultimately, it helps the candidate increasing their contribution to the organization's ITSM
KnowledgeHut

KnowledgeHut

Author

KnowledgeHut is a fast growing Management Consulting and Training firm that is a source of Intelligent Information support for businesses and professionals across the globe.


Website : http://www.knowledgehut.com/

Join the Discussion

Your email address will not be published. Required fields are marked *

Suggested Blogs

ITIL® Certification Cost: Everything You Ever Need To Know

In today’s global scenario, business and technology have overlapped each other and are linked inextricably. To remain competitive, companies need to focus on adapting to the latest IT services and platforms. However, the process of migration for a company and its IT capabilities can be taxing. To ease this migration and ensure that the selection, planning, delivery and maintenance of IT are of a certain standard within the organisation, a standardised framework called the Information Technology Infrastructure Library (ITIL®) was designed.This framework of ITIL® ensures that the implementation of IT services for an organisation focuses on efficiency and predictable service deliverability. It ensures that the IT services department in any organisation can become an active business partner.ITIL® is gaining importance in the world of business such that without it, the resources spent on designing and developing an IT service management (ITSM) process seem like a loss. This makes businesses less competitive and in the end, alienates customers.What is the cost of an ITIL® certification? IT professionals are likely to have heard of the ITIL® framework, i.e., Information Technology Infrastructure Library. Many within the field may also have thought of pursuing the coveted ITIL® certifications. Anyone in pursuit of these ITIL® certifications have one question in mind- Is the investment of resources worth the return? It is essential to analyze the costs of attaining these ITIL® certifications spread across various levels and the benefits one can expect. This cost-benefit analysis is necessary to help one decide whether these certifications are an appropriate and beneficial investment for individuals and their business. Before exploring more about the costs of obtaining the ITIL® certifications, let us briefly understand what ITIL® is.What is ITIL®? Simply put, ITIL® is a set of specific practices designed to manage IT service management (ITSM). The ITIL® framework has been developed in such a manner that its methods can be adopted by any organization, irrespective of its type or size. The structure aims to do a straightforward thing, i.e., help organizations align IT with their business strategies and ensure that this alignment results in value and a minimum level of competency. In its endeavour to simplify the alignment of IT within a business, ITIL® has defined a well documented and designed framework which includes a set of processes and procedures, checklists, and tasks which help in ensuring compliance, calculating improvement, and steer clear of commonly made mistakes – all in order to make sure that the customer, who is the end user, is delivered the best-in-class services.ITSM, a preeminent and prominent framework, focuses on service delivery and is recognized around the globe. To ensure that it is well implemented, ITIL® was put in place and now is owned as well as maintained by AXELOS which is a joint venture between the United Kingdom’s Cabinet Office and Capita. While ITIL® does stand for Information Technology Infrastructure Library, it is now mostly and in fact officially known as ITIL.AXELOS maintains and oversees the entire ITIL® framework, as well as accredits a set of training and exam institutions to smoothen the process of ITIL® certifications. AXELOS has ensured that there are numerous ITIL® accredited training organizations (ATOs) whose purpose is to deliver training and certification examinations, the access to which is available on the AXELOS website.A candidate pursuing an ITIL® certification has a choice when it comes to obtaining the certifications - between certification providers who are accredited by AXELOS for providing the necessary training and examinations or non-accredited providers. The latter may cost less, but their course material and certifications are not vouched for, especially by AXELOS.  Also, the cost of the certification varies depending on the choice made. The fee also varies, based on the country in which the candidate resides. Other elements influencing the price include whether the course is taken in-person or online or is provided in-house by the company the candidate is working in. Of the five levels of candidacy, the last one, i.e., the ITIL® Master level certification is set to cost $4,000.Axelos has recently revealed the ITIL® V4 certification scheme, which includes two different designation modules - ITIL® Managing Professional (ITIL® MP) and ITIL® Strategic Leader (ITIL® SL). However, the ITIL® V3 is still operational and has a cost structure based on the level being pursued. The first level is the ITIL® Foundation certification. The candidate who wishes to pursue this certification can purchase an online proctored ITIL® foundation exam for US $314 if they are in the US or Canada. As mentioned, the exam fee varies from country to country. So, for example, if the candidate is in the United Kingdom, their examination fee would be £269 instead. It is important to note that the price is based on the country where the candidate takes up the certification exam and not their home country. The exam costs for some of the countries are as under: US / Canada $314, UK £269, Australia AU $395, India INR 15,000.In the latter section, the components of the ITIL® certification have been listed to let candidates know that there is no one fixed cost of attaining the ITIL® certification or giving the ITIL® examination.Basically, it is essential to understand that the ITIL® Certification price may depend on a few factors:The various components in the ITIL® certification costMode of giving the examination i.e. online or offline, from an ATO or a Prometric CentreThe country you are giving the examination fromITIL, on account of its immeasurable value and contribution, is being adopted across the globe and industries. Global brands such as HSBC, IBM, and NASA are implementing and executing ITSM strategies with the help of ITIL. For these companies and many others, the main advantage of ITIL® has always been its flexibility and scalability: organizations can invest intermittently into the ITIL® infrastructure and put in as little or as much as they’d prefer. It is also possible that they can combine the ITIL® framework with other popular frameworks such as COBIT, Six Sigma, and TOGAF.An organization can benefit immensely if one applies for, studies for and obtains an official ITIL® certification since it ensures that the candidate is familiar with and may even indicate mastery of ITIL® principles and practices which can be applied for the benefit of the organization. Here, it is important to note that ITIL® certifications can be sought by individuals only and not by an entire organization. An organization, when it refers to itself as ITIL® certified, is, in fact, referring to a different framework, i.e. the standard of the ISO/IEC 20000 or it could be encouraging and training its employees to pursue and attain ITIL® certifications.Components included in ITIL® certification costThe candidate taking the ITIL® Foundation exam has to consider a set of costs that he or she will incur. There will be the ITIL® Foundation exam cost that the candidate will have to bear to obtain the ITIL® certification. If the candidate plans to take the ITIL® course pack to prepare for the examination, it needs to be added to the ITIL® certification cost. There are certain additional costs that may also have to be borne by the candidate, depending on their preferences.Some of the other cost components for an ITIL® certification are as under:ITIL® Study GuideCandidates may not have factored in the cost of an ITIL® course and may want to pursue the path of self-studying through a study guide. It is not mandatory for those seeking ITIL® V4 Foundation to attend ITIL® training. If that is the case, the candidate has to factor in the cost of self-studying, which could include a study book edition which may cost around $30, if bought as a paperback or less if bought as a soft copy on the internet.ITIL® Practice TestCandidates wishing to prepare for the ITIL® certification in a manner that it is secure, need a study plan. Preparation plans for such candidates must include ITIL® practice tests. Many professional ITIL® certification exam websites have practice tests listed online which cost up to $25-$50. There are, however, free practice tests available online for the ITIL® V4 certification. These free practice tests, which are full-length and simulate the actual test, will help candidates bring down the overall cost of their ITIL® V4 certification especially if the candidate is not planning on attending the ITIL® course at a training institute or with an ITIL® training provider. In this scenario, as mentioned already, these training providers can get the candidates to access full-length practice tests.Other ITIL® ResourcesWhen pursuing such certifications, one always needs to keep a contingency in mind or a buffer in case of any last minute or additional needs. To ease the stress of the examination and the candidates’ jitters, more tests can be availed. To ensure a quick and smooth revision of concepts, techniques, and resources like process diagrams, mind maps, flashcards, etc. can be used by the candidates.Basically, the components of the ITIL® certification for a candidate can include the ITIL® exam, the ITIL® course, ITIL® Study Guide, ITIL® Practice tests and other resources. Therefore, candidates can, before choosing an ITIL® training provider, assess these costs and then come to a conclusion.While performing a cost-benefit analysis for ITIL® certification, it is essential to understand the benefits of ITIL® V4 foundation certification, which include the following:A bright career path with access to many career opportunities in the field of ITSMAn assured edge over other candidates when he or she is applying for a job opportunity within the ITSM fieldRecognition and validation among their peers as well as employersUseful in executing and improving ITIL® in their organizationAwareness of the best practices in ITSMKnowledge of an important common language which is reflected in the candidate’s choice of words and jargon when speaking to a clientImprovement of the service delivery of any organization towards its end-usersAid an organization by reducing its costs and improving its efficienciesAssurance of a better pay packageSuccinctly put, the components of the cost areA combination of these benefits and the current scope and growth witnessed in the field of ITSM, the ITIL® V4 certifications is almost like a mandatory pursuit for anyone wishing to embark on a career path in ITSM. This is especially true as ITSM is a field whose prospects are continually increasing with time as the dependency on IT by organizations to be competitive and have a sustainable business model, is expanding.In the field of ITSM, a professional has to be agile, nimble and ensure improvement to the business processes in order to live up to the ever-changing needs of customers. The ITIL® framework has factored this in and has an in-built phase called the ‘Continual Service Improvement’ phase. It runs across the remaining four core areas. Hence, it is recommended that the earlier one goes for ITIL® V4 foundation, the better it is - whether it is an individual or an organizationDoes the amount of certification change with each level?ITIL® V3 offers five different certification levels (Changed with ITIL® V4):FoundationPractitionerIntermediate (Service Lifecycle and Service Capability categories)ExpertMasterThe cost of each level differs, based on the components mentioned above, the country where the exam is given and the mode of taking the examination. An essential consideration in the ITIL® certifications are the modes available for taking the certification, which also majorly influences the cost. The various methods are:1. Online Proctored ExaminationA candidate does not need to go anywhere in order to take the ITIL® examinations. Especially, if the candidate’s career and job do not allow for the time to go to an examination center or an ATO, this option opens up the opportunity to pursue the certification from the comfort of their home or office.Here’s how an Online Proctored exam is conducted.If the candidate has a computer along with webcam and internet access, they can take the exam and obtain the certification via the online proctored exam option. The candidate can sign up for the online exam from the convenience of their home or laptop at any time. Most ITIL® V3 and V4  providers offer this option where the candidate will be proctored when they are taking the exam. This option is beneficial when the candidate is on a service desk or in a job which has a shift rotation system. 2. Exam from an ATOUsually, ATOs not only conduct the ITIL® course but also administer the examination post completion of the course. Therefore, it is vital to choose a good ATO and this will ensure that the candidate is trained well and can give the exam at the center.3. Examination from a Prometric centerPearson VUE is the Prometric partner for ITIL® and AXELOS for administering the ITIL® certification examinations. This option offers a lot of flexibility as the candidate can choose to avail it even if they have attended training at an ATO center or done self - study. The candidate can schedule the exam at a Pearson VUE Prometric center which is close to them.The cost of the ITIL® certification depends on whether the candidate prefers to take online training or classroom training. The cost of the entire course varies based on this choice and the geographical location, if it is a classroom session.4. Online ITIL® TrainingThis gives the candidate the flexibility of learning and training from anywhere, anytime and at their pace from an ITIL® course which is online and explains the ITIL® Framework. Actually, the candidate gets more from the online ITIL® course than the other options.The cost of an ITIL® Certification online class is usually much lower than that of a classroom mode. On average, the ITIL® online certification may cost around $275. It may be available for a lower or higher price, depending on the country in which the candidate is taking the examination. In the UK, for example, it could be around £200.00 while in India it could be approximately ₹15000. Comparatively, a session in the classroom could be anywhere around $2000.A very viable and financially feasible option, if one is looking at a low-priced ITIL® Certification option would be the monthly subscription of the online mode. These come at a price as low as $50 per month. Whether the candidate can finish the course in one month or not is entirely dependent on the drive and motivation of the candidate. If they thrive under tight schedules and timelines, this is a very feasible option. Also, the candidate can then actively reduce their overall ITIL® Certification cost.In online mode, the candidate can receive access to these resources:Recorded video sessions of about two days i.e. 14-16 hoursA certificate at the end of the courseIf the candidate is already a PMP, they can get about 14-16 PDUs (Professional Development Units) that helps them maintain their PMP CertificationThey may also receive a money back guarantee with certain conditions and fine prints attached.Handouts that can be downloaded for preparing for the ITIL® Exam.ITIL® certification cost in different countriesThis post has endeavoured to give a full price list for the ITIL® V3 Foundation certification examination from Peoplecert’s website. The prices mentioned are without discounts or offers that Peoplecert runs occasionally.CountryITIL®-F Certification exam feeUnited StatesUS $314United Kingdom£269CanadaUS $314ArgentinaUS $292AustraliaAU $395Austria€323BrazilUS $296ChinaUS $314Denmark€337France€323Germany€320India₹16,278Japan¥35910Portugal€319SingaporeUS $314United Arab EmiratesUS $314ITIL® certification re-attempt certification cost The ITIL® Foundation, as mentioned earlier, is an entry-level certification, i.e., the first certification in a series and is fairly easy to clear. If the candidate has opted for a course and taken the time to prepare, they would definitely pass the ITIL® examinations. It is imperative that the candidate, however, completes the course.In the rare scenario that the candidate does fail, it is possible for them to buy a new exam voucher and give the exam again, or the candidate can appeal to the ATO for a re-evaluation of their answers for a nominal fee. The current re-evaluation fee stands at around US $100 - US $150  and the candidate is refunded the price if the outcome is favorable. However, if the outcome is not favorable, the candidate will lose the appeal fee and they will have to buy a new exam voucher.
Rated 4.5/5 based on 11 customer reviews
8257
ITIL® Certification Cost: Everything You Ever Nee...

In today’s global scenario, business and technol... Read More

8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best practices for IT service management, assisting individuals and companies understand business change, transformation and growth through the proper use of IT. As organisations have realised the importance of the ITIL® Framework in terms of business management, the demand for ITIL® certified professionals has increased rapidly. The fact that industries other than IT, such as educational institutions as well as healthcare keep looking for such candidates is a testament to the growth of ITIL®.ITIL® has helped the learners in getting acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in business, further producing improved productivity, performance, and competence.It addresses and teaches  professionals to focus on the most important aspect of a business that is customer experience.ITIL® helps the professional in sorting and prioritizing what is more valuable according to business standards. This allows to get the work done more efficiently.It increases the market value of a certified professional.What are the career benefits of ITIL® certification?Now, let's look at the career benefits of ITIL® certification for each level respectively.Level 1: ITIL® Foundation  It is the first-level certification course. Pursuing this will give participants a basic understanding of the ITIL® framework.Help understand how ITIL® can be used to enhance IT service management.It is helpful for anyone with an interest in IT service management.Level 2: ITIL® PractitionerThe certification was designed in 2016.The process directs on events and conditions in the daily business life cycle.A candidate gets to know some features of crucial concepts.This covers two major areas: Service Capability and Lifecycle.Level 3: ITIL® Intermediate This level is divided into multiple sections which demonstrate revised methods for successful implementation of ITSM.This level is more superior to the previous levels.Intermediate certification is globally accepted in the IT sector.Modules are categorized into Service Capability and Lifecycle.The Service Lifecycle modules:Service Design (SD)Service Strategy (SS)Service Operation (SO)Service Transition (ST)Continual Service Improvement (CSI)Service Capability modules:Planning, Protection, and Optimization (PPO)Operational Support and Analysis (OSA)Service Offerings and Agreements (SOA)Release, Control, and Validation (RCV)Students have a choice of modules in a single category or modules in both categories for qualification.Level 4: ITIL® Expert This is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business management.An Expert certification is the proof of tremendous expertise, knowledge and skill base.Level 5: ITIL® Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL®.The final stage of the certification which comprises extensive knowledge of the techniques and exceptional methods of ITIL®.It also incorporates the high-level process for its associated administration methods.The Master certified professional is highly valued for their experience, skills, and expertise.What will be the average salary for ITIL® certified professionals?Now that we are aware of the benefits of each level of the certification, let's see how the average salaries differ among the different levels of ITIL® certified professional.The average wage for the foundation certification starts from nearly $82,795 per year for Service Delivery Manager to $106,280 per year for engineering Program Manager.Here’s a table that details it out well:RoleAverage salary per annum in USAverage salary per annum in IndiaService Delivery Manager$82,795INR 1,366,982IT Analyst$86,361INR 7,32,612Asset Manager$88,552INR 5,39,533IT Project Manager$91,257INR 1,433,472IT Manager$101,181INR 10,82,029Engineering Program Manager$106,280INR 18,19,880The salaries are directly proportional to the level of certification. This means that for more advanced certification, the Intermediate or above the average salaries exceed $117,000 on average for posts such as ITIL® Service Lifecycle: Service Transition and Service Lifecycle: Service Operation.RoleAverage salary per annum in USAverage salary per annum in IndiaSenior IT Project Manager$112,899INR 1,818,560Service Transition$117,000INR 13,34,273Service Operation$117,000INR 610,864IT Director$130,191INR 3,417,221Chief Information Officer (CIO)$168,932INR 4,143,013Top Benefits of having ITIL® certification for IndividualDifferent Individuals come together with different values but a similar goal to create an organization. Before proceeding on how ITIL® benefits the companies, let's understand how ITIL® certification  benefits an individual.1. Enhanced productivity A certified candidate is trained to understand the ITIL® framework thoroughly. It gives them an edge as they will not only be able to detect the issues but also apply these concepts which will allow them to manage work processes adequately. Also, they are aware of the importance and procedures followed in the ITIL® framework; this assists them to be more productive and utilize the resources to their maximum extent.2. Increased Wage A certified candidate is highly valued for his skills and expertise. This is the reason why any IT company will prefer a certified professional over a non-certified candidate.On completing the course, a certified candidate has a better understanding of ITSM, which helps them to be more valuable for the company.Not only is the wage higher, but a certified professional is also expected to have an exponentially higher scale compared to others due to their superior adaptation and learning skills.The average pay for an ITIL® certified candidate can grow more than 15%. 3. RecognitionHaving the ITIL® credentials in your resume is the verification of your advanced management abilities. Not only will your peer groups and colleagues will appreciate your value but even your seniors will recognize you for your superior understanding and efficient execution of the tasks.4. Common Terminologies Mastering the common terminologies during the course of the workshop will give a certified candidate an edge over others as this will let them have better communication with the client and improve on customer experience.5. Holistic ViewOne of the most advanced features of ITIL® is that it teaches the candidate how to observe. This allows him/her to see the big picture and plan their actions accordingly. Also, this will assist the professional in giving long term feedbacks and contributions which are highly valued in the industry.6. Generation of IdeaThe holistic view and skills allow the certified candidate to generate better and effective ideas. Since they are equipped with a better sense of understanding of the framework, it allows them to keep a track of how the organisation is progressing and what it needs to keep growing.7. Stand outThe framework is established to help the organisation to solve the everyday issues and boost their ITSM to gain the maximum profit. Since a certified learner will know how to utilise the framework to its fullest, this will make the professional stand out from the crowd. Not only will this boost their confidence, but will also push them to work more efficiently.8. Prepared for the futureITIL® certified professionals have a better chance of getting adapted to new jobs and handle the responsibilities much more efficiently as compared to others. Their adaptation skills are far more superior due to their expertise and high knowledge on the understanding of the process.What are ITIL® benefits to the organizationIn an organisation, issues like software expiration, hanging of a computer system or the server goes down during an important event, are almost inevitable. But it all comes down to how the situation is being handled at the service desk. Whether it’s all chaos followed by blame games or is it a calm situation where professionals are working towards solving the issue.The latter is the case where one would witness that the organisation already has steps and measures to control these situations under their damage-control means.“Clients have identified improved customer satisfaction with IT services, better communications and information flows between IT staff and customers, and reduced costs in developing procedures and practices within an enterprise.”A Gartner report on the implementation of ITIL® by organisations put this out.Following are the reason why an organization must have ITIL® implemented -1. Better communicationWith the rise of business dependence on IT, having an organisation that is well acquainted with the best practices towards ITSM, and having a common framework will remove the additional need for lengthy processes which consume a lot of time and effort. This will allow organisations to work hand-in-hand and to push each other to do their best. Also, this would eliminate the communication gap and work friction as the quality and approach will be similar.2. Improved productivityUsually, a lot of valuable work hours are lost in cases of small errors and dysfunctions. Mostly, the employees are not aware of what they have to do. This wastes their valuable working hours, sours the customer experience and ultimately the reputation of the company.However with the right framework and the knowledge that it provides, it is possible for the employees to follow those specific steps to finish the task.  3. FlexibilityThe biggest issue that hits SMBs is that when they try to expand, their systems and procedures are unable to adapt to the massive changes. This puts a sudden halt to their growth, and it takes a considerable amount of time to come out of this.But the best feature of the ITIL® framework is that it supports scale and expansion. Due to its flexibility and adaptation, the process and systems remain unaffected.Also, the SMBs suffer massively by the hardware which is associated with their systems. But ITIL® framework takes care of this issue through ITIL®- supported service desk, which looks after such complications beforehand, further allowing the transition to be smooth and efficient.4. Enhanced Service QualityITIL® implementation provides the organisation with every possible damage-control measures. It also allows the employees to understand what needs to be done rather than distressing. And so, the calmness in the employees makes it possible for them to observe, plan and execute their actions appropriately.The ITIL® frameworks keep track of all the procedures and steps that are supposed to be followed; this makes sure that lessons are learned from past mistakes. It ultimately enhances the quality of the service provided by the organisation.5. ResultsWith improved service quality, smooth transition, and enhanced productivity, it is a proof that an ITIL® assisted organisation is far more advanced and likely to achieve their targets than an organisation which works randomly.  The ITIL® implementation also looks after the cost-reduction methods and time management. Moreover, it gives priority to the user experience making sure that the customers are satisfied. The smooth flow of work and chaos free work environment promotes productivity and keeps the employees happy.What is the process of ITIL® implementation in an organizationKnowledge can only be useful when we can apply it correctly. Similarly, just knowing about the ITIL® framework isn't enough; the organisation must have the resources and patience to implement it if it wants to harness the benefits.As by now, we are aware that the reason behind ITIL®’s global acceptance is because it is based on years of experience and thousands of examples.  But we are also aware of the fact that every organisation has different goals, values and therefore, one might not need every part of ITIL®.ITIL® for SMBsIn the previous sections, we discussed how the small and medium-sized businesses suffer for following random blueprints. SMBs majorly benefit when the ITIL® is implemented in arts. This allows them to understand which ITIL® art they actually need as their goals.For example, in SMBs usually, 1-2 people manage the computer section. They are responsible when some issue happens with the system. In such cases, they won't need or have the time to control service strategies. Here, Incident management will be profitable and effective.Now the trick lies into analysing which ITIL® process needs to be implemented first.While every organisation is different, these are the most common factors which influence the business sectors -1. Change Management:Unresolved issues can interrupt daily IT services. If the company is nervous about executing positive developments, this method could be instant help.2. Incident Management: This method is perfect for organisations suffering from unplanned disturbances to IT duties, like system blackouts. This process assists the IT service to return to the users as soon as possible.3. Request Fulfilment: This method helps the organisations to record their user's request and making sure that every claim possible is being taken care of. It also improves the quality of user experience.Plan an ITIL® implementation roadmapThe best way to implement ITIL® is by making it a long term goal rather than achieving every art at once. The latter creates confusion and is expensive. The reason why the long term goal is useful is that it allows the companies to have sufficient time to adapt to the changes. It's taking one step at a time which doesn't put unnecessary pressure on the employees. As time passes, the organisation can eventually execute the following steps one by one. This allows the organisation to grow at their pace without any complications.Establish an ITIL® Culture The organisation has to provide training before implementing the ITIL®. If this isn't taken care of, there will be more damage than good, as, after implementation, most employees will have a hard time understanding and executing the processes.Also, separate leaders have to be selected as mentors for foundation training. They will be the one who lead the teams into implementing the concepts of ITIL® for enhanced productivity.ITIL® BenefitsFollowing are the major benefits at a glance -Reduced IT costsImproved IT services by using proven best practice processesBetter customer experience with more professional approach to service deliveryStandards and guidanceImproved productivityImproved use of skills and experienceDrawback:ITIL® framework is perhaps one of the most successful methodologies ever applied in business. But there is a scope for improvement -As a framework and applied methodology, ITIL® has no limitation.The only drawback of the ITIL® is that since it's a set of rules and a framework, it is as successful as the people using it allow it to be.So it depends on the organisation on how effectively they can utilise the concepts to boost their productivity, which further increases the success rate of the ITIL®.ConclusionIt should be noted that if not applied properly, even applications of ITIL® are bound to fail. The whole team working towards achieving the goal is the key to its success. The results and outcomes of ITIL® will only be visible when they have been applied adequately. Eventually, ITIL® will be only as successful as you  allow it to be. However, if used effectively it will definitely increase the chances of success exponentially.
Rated 4.5/5 based on 12 customer reviews
6601
8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best ... Read More

Top 4 ITIL® Best Practices

ITIL® ie. Information Technology Infrastructure Library is basically a framework which has been designed to standardize the following IT services within a business:  SelectionPlanningDelivery andMaintenance.The goal of ITIL® is to increase efficiency and achieve standardised service delivery in an organisation. The ITIL® framework focuses on ensuring that IT administrators can evolve into roles such as business service partner and not just remain back-end support. This is where the guidelines and best practices of ITIL® come into play since they align the IT department to the needs and changes within a business as it grows and evolves.What are ITIL® best practices and their benefits?ITIL® is a collection of guidelines and best practices which aid in the IT Service Management (ITSM). ITIL® considers IT as a tool which can be used for business needs. The ultimate aim of introducing ITIL® is to reduce the gap between the business - which caters to the customer needs and the IT industry. AXELOS includes inputs from IT professionals as well as their business partners around the globe in their process of compiling a list of these practices.ITIL® V4’s primary aim, therefore, is also to integrate all the phases of service and focus less on individual processes. This is where ITIL® best practices come into the picture. They work to improve many things but most important of all, they focus on aligning business needs with IT perspective. This attribute alone of the ITIL® practices fetches huge benefits. Some of the benefits that ITIL® best practices offer are as follows:Higher customer satisfactionIncreased productivityChange managementMinimal disruption of serviceSecurity managementHelp desk managementITIL® V4 release and ITSM ITIL® has gone through several revisions in its history. The gap between the IT and business aspect of an IT Service Management organization has continued to be reduced with each subsequent releases. Along with the practices, technology is a major factor which drives the whole IT industry and that makes it necessary to be included under the releases as well. ITIL® V4, the latest version of ITIL®, focuses on integrating all the latest technological frameworks to help in IT Service Management. Some of the technological advancements which are included in the latest version are as follows:Agile FrameworkLEANDevOpsMost of the curriculum included in V3 will remain same but V4 has also introduced new examinable content. Understandably, technologies alone don’t contribute to the lifecycle of a service. There are many different entities that work on different levels and all these come together to provide smooth and successful service to the customer.What are the top ITIL® best practicesThere are lots of ITIL® best practices that can help your organization, but each practice is adapted to fulfill a specific requirement. ITIL® also offers flexibility in terms that an organization has the freedom to choose which process or practice it may want to implement. It is not essential that one must employ all the practices mentioned in the volume. We have compiled four top best practices which every organization, about IT Service Management, must use in their infrastructure.1. Control of Service Performance Data: This practice aims to hold the ITSM vendors responsible for the performance issue. It encourages the client to ask the vendors the following questions:Is the application working as per the performance bars set earlier?Are the ITSM vendors holding on to all the agreements?What is the financial situation?Naturally, the answers to all these questions lie with the Service delivery data. Clients need to ask the vendors for this performance data, otherwise, they can lose visibility of it.Either your ITSM vendor has manageable workload - so as to provide you with the performance analysis - or you already have a service management tool - which you can use to check on the performances of the services. Otherwise, you need to have control and ownership of the data.There should be an uncompromising agreement between the client and the ITSM vendor about making sure that this data is made available and accessible to the client at all times. The client then, using their resources, can always analyze the data and work with the vendor to improve the service. To summarize, the client needs to hold ITSM vendors responsible for any issue that may occur.2. Bridging ITSM vendor performance to business needs: One of the highlights of the latest release of ITIL® V4 is the ability of ITIL® to bring together IT and business for better customer satisfaction. However, the procurement office - which is responsible for acquiring services in an organization - does not have any expertise in the IT aspect of a service. It cannot measure the value of IT services provided to the business because they don’t know how IT services work in a business.So, the aim is to implement a proper ITSM Vendor Management meaning, maintaining a good relationship between ITSM vendors and the business. This only helps both the sides - the business can get what they want in service and evaluate the vendors based on their service, and IT vendors who can identify what the business is asking from them and help them fulfill the requirements.3. Assign a role to monitor ITSM vendor performance:It is essential for an ITSM vendor to be held accountable for their performance. Therefore, the best practice adopted across the industry is to assign a person this role, which is the ITSM Vendor Manager. As the name suggests, the sole responsibility of this role is to manage the ITSM vendors as to the service they provide, whether they are adhering to the conditions and requirements agreed upon initially, and much more. This role would require to interact with ITSM vendors on a daily basis and therefore it is recommended that such a job should be given to someone with experience in the following domains:Finance: To fulfill the fiduciary responsibility.Business + IT: To understand service aspects from both perspectives and participate, contribute to conversations between them, it is important to be experienced in this domain.IT Delivery and Management: To monitor the delivery of service, changes, deployment, etc.Besides all these, they should also be able to reach out to legal, and procurement departments as well. This person should be a direct rapport with the Chief Information Office for better and quick outcomes on the issues. Someone with experience in Service delivery role will be most appropriate for this role.4. Partnership with ITSM Vendor: The biggest issue with clients, when dealing with the vendors, is that their expectations and requirements are always more than what the vendor really delivers. To find a solution to this major problem, Chief Information Officers must satisfy the need for someone who has the ability to hold the ITSM vendors accountable - ITSM Vendor Manager. But this time, you also need to hold the ITSM vendor accountable for the issues by quantifying the impact that the ITSM vendor manager’s decision has had on the infrastructure.If your ITSM vendor is not living up to your expectations, then it is recommended you start implementing these practices in your organization to get the most benefit out of them.ITIL® service desk best practicesIn the market, there are many solutions present which can help you increase productivity, support, delivery, and enhance other attributes of an IT Service. But most of these solutions are expensive and since ITIL® offers flexibility to an organization when they are trying to choose what to implement, a better solution to go for is ITSM Service Desk. There are two popular desks that ITIL® provides - Service Desk and Help Desk.Help Desk: IT Help Desk is a fairly affordable solution to your IT Service Management problems. Some of its key properties are:It is flexible and configurable - which helps to fine-tune your ITSM processes according to ITIL® standardsIt is highly affordableIt is a subset of Service DeskIt has been replaced by the service desk. It is old fashioned in the technical worldHelps to streamline Service request managementManages change requests automatically upon approval successesAutomated Software and Hardware asset discovery with centralized IT asset management (ITAM)As mentioned, the Help desk is considered to be old-fashioned, which is why Service Desk was introduced as an alternative which offered more solutions in a more suitable way of service.Service Desk: IT Service Desk was introduced as an evolution of IT Help Desk to a modern approach to finding solutions and fulfilling tasks in the lifecycle of an IT Service. It is primarily intended to be a contact point between end users and the IT organization. Some of its key benefits are:It is responsible not only for services - change management, request management, asset management - but also provides the entire IT.It provides streamlined support by collaborating with other functional units.Service Desk is a new solution which means, naturally, one of its aims would be to closely align IT aspect to the business needs.Problem management is done proactively to avoid any major incident occurrences.Aims to align IT vision and business closely.Service Desk, therefore, is the preferred IT Service Management go-to help. IT Service Desk most importantly has 3 tasks to do:Manage problem and incidentsManage Service requestsHandle communication with the usersAs per a compiled list of some of the best IT Service Desk practices, below are the four major best practices which every organization should follow:Customer Engagement: As the name suggests, it aims to understand what the needs of a customer are and whether the IT team is able to comprehend it and implement it eventually according to the customer’s requirements.Provide 24/7 service desk supportFollows SLAs strictly, which helps in prioritizing the issues while solving. For eg: Critical ones are solved with utmost urgency in contrast to Low priority issues which have a longer resolving time.Provide complete data, ask all questions etc. during one engagement, rather frequent call-backs or engagement.Service Desk Management: This is basically a supervisor role, looking over day-to-day as well as long term issues.With the help of dashboards, data, and reports, it helps in analyzing the data and asks for correction before it explodes into an issue.To completely implement SLAs and make sure that escalations and handoff processes are understood by everyone in the hierarchy.Generate a report using IT Service Metrics. This report can help in increasing productivity or some other performance related issueUse of technology to Support: To support the IT Service Desk, technology can be used to streamline their processes and increase their productivity.Common issues which require specific steps for a fix can be automated.Service desk software can be used to facilitate and record interactions between requestor and client.Service Flow workflow capabilities can be implemented to help with processes like escalations, or hand-off.Knowledge Management: You should manage knowledge in such a way that it is accessible by all and at the same time provides security as well.Through Frequently Asked Questions, even end-users can access the data and learn from it rather than going back-and-through between them using an Agent.These knowledge records can be monitored and destroyed as per convenience.When an organization implements an IT Service desk, it would be awarded the following benefits:Cost-effectiveness: With the help of a properly staffed team which is well-managed, much of the IT work can be handled easily. Subject Matter Experts can be allocated work which is of value to the company instead of low priority or low-value tasks.Place for user’s sentiment analysis: As the Service Desk is the focal point between the users and the service provider, the business is able to understand the needs of the customers and enable the IT Vendors to implement the changes according to the needs of a vast customer base.Early warning system: An IT Service desk can also be used as a monitoring tool. This helps when the magnitude of incidents and requests is too high. If in such an organization, a major incident occurs, then a large number of users can get directly affected. This is where this monitoring system comes in, as it aims to identify and determine the issue with an early warning system and hopefully fix it before it causes any disruption to the service.
Rated 4.5/5 based on 19 customer reviews
8592
Top 4 ITIL® Best Practices

ITIL® ie. Information Technology Infrastructure L... Read More