ITIL® is a library, a set of detailed practices for IT service management (ITSM). Earlier known as the Information Technology Infrastructure Library, it aims to deliver IT services concerning the needs of the business. ITIL® frameworks assist the companies in improving their ITSM and providing strong customer service.
As there is a distinct set of rules to take into account, for the ease of students and organizations, ITIL® certification has been divided into five levels, starting from Foundation to Masters.
The previous version of the ITIL® V3 was divided into 5 classes -
As the level increases, the depth, value, and requirements of the certifications increase parallelly.
The latest version of the ITIL® V4 is reportedly the most flexible and superior version released till now. The updates are highly valuable because they have been implemented after considering the feedbacks and reviews of 1000s of professionals.
Since the problems are resolved through steps, this increases the credibility of the ITIL® framework and processes exponentially. Also, this version has been designed to be flexible and adaptable as per the ease of the employees and students.
Now, we understand that there are some significant upgrades in ITIL® V4, but the question is, what about those who are currently enrolled in ITIL® V3 or have already passed the previous versions.
For your concerns, AXELOS has addressed the transition issue and the process is rather simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4.
For those who have started the certification course and have only reached the current Foundation certification, or have earned up to six additional credits, they are recommended to begin again with the latest version of the ITIL® 4. It's because of the changes that are mentioned, have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.
Since the student has just begun, if he/she has not collected more than 6 credits, it is advisable to join the ITIL® V4 foundation course and start from scratch. However, if they have collected more than 6 credits, it is advisable to continue with ITIL® V3 only.
The situation is rather tricky for those who are completing the intermediate level of the ITIL® V3. Since AXELOS doesn't want students to unnecessarily waste their valuable efforts, if students have collected more than six credits beyond the foundation level, they are advised to continue with their ITIL® V3 journey.
It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives students a fair time to collect their required credits.
Students who have already achieved a minimum of 17 ITIL® Credits and have attained the level of Expert level will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published.
This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is to join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.
Below are the required credits and details on the transition path -
|ITIL® V3 Certification Level||The Path for transition to V4|
|ITIL® V3 Foundation||Simply take the ITIL® V4 Foundation to transition to the new ITIL® certification.|
|ITIL® V3 Practitioner|
|ITIL® V3 Intermediate||Continue collecting credits from ITIL® V3 certification and when credits reach 17, you can give ITIL® MP module|
|ITIL® V3 Expert||Simply take ITIL® V4 MP module to transition to new Expert level of ITIL® V4|
Many candidates have a doubt on what the eligibility criteria for the ITIL® certification is. Before proceeding to the certification path, let's get this doubt cleared. There are no prerequisites required for taking the certification course. It's just suggested that the candidate should have some past experience in the IT sector.
Now that we are clear with the most basic doubt, let's continue towards the path of certification.
This section will deal with the journey to the Certification Path. Throughout the certification course, there’s a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.
As discussed earlier, it is the introductory course to the ITIL® Service Management.
The next step after Foundation course. It consists of two streams and within those two streams are various modules.
Service Lifecycle stream modules:
Service Capability stream modules:
The conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.
The highly valued certification which is the proof of superior knowledge and expertise.
This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his/her peer group and apply all the frameworks and principles in real-life situations.
- 15 credits in Intermediate
|Expert||- ITIL® Foundation|
- 15 credits in Intermediate
- Minimum 22 credits in Total
|Master||-ITIL® Expert||NO||Demonstration||ITIL® Master|
The credentials of the ITIL® certifications will surely give your resume a big boost, but your success will solely depend on you. These are factors that help boost career impact:
Following are the roles that you can expect through ITIL® certification -
|Sr. No||Role||Average salary per annum in US||Average salary per annum in India|
|1||Service Delivery Manager||$82,795||INR 1,366,982|
|2||IT Analyst||$86,361||INR 7,32,612|
|3||Asset Manager||$88,552||INR 539533|
|4||IT Project Manager||$91,257||INR 1,433,472|
|5||IT Manager||$101,181||INR 1082029|
|6||Engineering program manager||$106,280||INR 1819880|
|7||Senior IT Project Manager||$112,899||INR 1,818,560|
|8||Service Transition||$117,000||INR 13,34,273|
|9||Service Operation||$117,000||INR 610,864|
Many students have one common question-- how exactly are the ITIL® V4 and V3 different from each other?
ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011. Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.
The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.
The essence was based on:
The ITIL® 4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction is a top priority for the new version.
In addition to these principles, the ITIL® V4 has major updates like:
Also, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.
It targets IT practitioners working within technology and digital teams across businesses. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.
This exam is planned for those who operate with “every digitally equipped assistance.” The objective of this course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in the process.
The team developing the latest version includes industry experts, content writers, and specialists from the broader IT industry. This team operates on a global level to address all types of issues that the organizations face at different levels. More than 2000+ members have contributed to the evolution of this version.
The focus is on the practical aspects of the industry. The course has been kept as compliant as possible to assist the organizations towards being better developed and integrated service providers.
The most crucial change has been noticed in the foundation level of the version. Now the learners will have a strong base with the IT management from the start.
Also, not only will this give the students an early advantage towards grasping the concepts but will make them more adaptable towards the end-to-end operating model for the production, outcomes and constant revisions to provide a much-advanced customer experience.
The Service Value System (SVS) has also been heavily updated. It now gives a complete end-to-end scenario of what's happening behind the scenes during the business operations. This allows the students to get a better understanding and to contribute more to the process. The updated version has also incorporated concepts from the models like DevOps, Agile and Lean IT.
A significant challenge was not to make it completely original from its previous versions as that will create chaos in the organization between the new and the earlier certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.
The best thing about certifications is that they never get too old, i.e., they do not have an expiration date. So once you have earned the credentials in your resume, it will be valid for a lifetime.
Similarly, ITIL® V3 is equally appropriate and efficient as it has a global demand and a reach of thousands of professionals and students. This is the reason why the latest version has been made compatible with the ITIL® V3.
The newer version is devised to satisfy the ever-growing needs of the digital environment. It looks forward to simplifying the complicated processes in the IT sector that used to consume a lot of effort as well as time. The results and outcomes of ITIL® will only be visible when they are applied effectively.
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