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ITIL® certification levels: A comprehensive guide

What is ITIL®?ITIL® is a library, a set of detailed practices for IT service management (ITSM). Earlier known as the Information Technology Infrastructure Library, it aims to deliver IT services concerning the needs of the business. ITIL® frameworks assist the companies in improving their ITSM and providing strong customer service.Certification LevelsAs there is a distinct set of rules to take into account, for the ease of students and organizations, ITIL® certification has been divided into five levels, starting from Foundation to Masters.The previous version of the ITIL® V3 was divided into 5 classes -Foundation: This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.Practitioner: This level aims to teach candidates how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.Intermediate: This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.Expert: This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework.Master level: This is the final stage of the certification, which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master’s certified candidate is considered to be the best among others due to their knowledge and expertise.As the level increases, the depth, value, and requirements of the certifications increase parallelly.The latest version of the ITIL® V4 is reportedly the most flexible and superior version released till now. The updates are highly valuable because they have been implemented after considering the feedbacks and reviews of 1000s of professionals.Since the problems are resolved through steps, this increases the credibility of the ITIL® framework and processes exponentially. Also, this version has been designed to be flexible and adaptable as per the ease of the employees and students.The transition from ITIL® V3 to ITIL® V4Now, we understand that there are some significant upgrades in ITIL® V4, but the question is, what about those who are currently enrolled in ITIL® V3 or have already passed the previous versions.For your concerns, AXELOS has addressed the transition issue and the process is rather simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4.Foundation course For those who have started the certification course and have only reached the current Foundation certification, or have earned up to six additional credits, they are recommended to begin again with the latest version of the ITIL® 4. It's because of the changes that are mentioned, have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.Practitioner CourseSince the student has just begun, if he/she has not collected more than 6 credits, it is advisable to join the ITIL® V4 foundation course and start from scratch. However, if they have collected more than 6 credits, it is advisable to continue with ITIL® V3 only.Intermediate Course The situation is rather tricky for those who are completing the intermediate level of the ITIL® V3. Since AXELOS doesn't want students to unnecessarily waste their valuable efforts, if students have collected more than six credits beyond the foundation level, they are advised to continue with their ITIL® V3 journey.It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives students a fair time to collect their required credits.Expert Certification Students who have already achieved a minimum of 17 ITIL® Credits and have attained the level of Expert level will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published.This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is to join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.Below are the required credits and details on the transition path -ITIL® V3 Certification LevelThe Path for transition to V4ITIL® V3 FoundationSimply take the ITIL® V4 Foundation to transition to the new ITIL® certification.ITIL® V3 PractitionerTake ITIL® V4 Foundation and further modules in the area of interest to become ITIL® specialist or strategistContinue with ITIL® V3 certification until you gather 17 credits and become eligible to take ITIL® MP levelITIL® V3 IntermediateContinue collecting credits from ITIL® V3 certification and when credits reach 17, you can give ITIL® MP moduleITIL® V3 ExpertSimply take ITIL® V4 MP module to transition to new Expert level of ITIL® V4What is the ITIL® certification path level?EligibilityMany candidates have a doubt on what the eligibility criteria for the ITIL® certification is. Before proceeding to the certification path, let's get this doubt cleared. There are no prerequisites required for taking the certification course. It's just suggested that the candidate should have some past experience in the IT sector.Now that we are clear with the most basic doubt, let's continue towards the path of certification.Certification PathThis section will deal with the journey to the Certification Path. Throughout the certification course, there’s a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.1. Foundation Course - As discussed earlier, it is the introductory course to the ITIL® Service Management.Training: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards: 2 ITIL® creditsCertificate: Yes.2. Intermediate Course -The next step after Foundation course. It consists of two streams and within those two streams are various modules.Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes. The credits earned after the examination will be presented in braces for every module.Certificate: Yes, for each moduleService Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 credits    Continual Service Improvement - 3 creditsService Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3. Managing Across Service Lifecycle – MALCThe conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.Prerequisites: ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards: 5 ITIL® creditsCertificate: Yes4. Expert Course The highly valued certification which is the proof of superior knowledge and expertise.Prerequisites: ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualificationIn Total: minimum of 22 ITIL® credits.Training: Not Required.Examination: Not RequiredCertificate: Yes.5. Master Course This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his/her peer group and apply all the frameworks and principles in real-life situations.Prerequisites: ITIL® Expert certificateFive years of experience in leadership or management position.Training: Not AvailableExamination: Rather than an examination, it's more like a collective review of the work. So, no examination.Certificate: Yes. ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESIntermediateITIL® FoundationYESYESYESMALC-ITIL® Foundation- 15 credits in IntermediateYESYESYESExpert-  ITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMaster-ITIL® ExpertNODemonstrationITIL® MasterRoles of the jobThe credentials of the ITIL® certifications will surely give your resume a big boost, but your success will solely depend on you. These are factors that help boost career impact:Your professional experience.KnowledgeThe pace at which you absorb ITIL® concepts.The interest you have in IT methods.Following are the roles that you can expect through ITIL® certification -Process CoordinatorExperience required is a minimum of two years.Level: Foundation-level to Intermediate-levelResponsibility: Assure that the administrative actions in a process are conducted as planned.Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleExperience - At least eight years of working experience for a certified ITIL® professional.Level - This is operated at the mid-management level.Responsibility:The role here is to ensure that activities in service management are in accordance with the given processes.He/she will be managing the coordinators under you who will directly report to you.The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleExperience - This role of Process Consultant requires experience of ten years.Level - An ITIL® certified professional.Requirement - The candidate also needs to have certain different abilities with Observation skills being the most dominant traits. Also, they need great “Problem-solving’’ abilities.Responsibility - An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. The consultant must enjoy getting to the bottom of  all issues.Their role is to observe every role assigned under them and guide them to execute the process as smoothly as possible.This is among the most highly-paid and respectable posts in the industry.Below are the annual average salaries of the ITIL® certified jobs -Sr. NoRoleAverage salary per annum in USAverage salary per annum in India1Service Delivery Manager$82,795INR 1,366,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5395334IT Project Manager$91,257INR 1,433,4725IT Manager$101,181INR 10820296Engineering program manager$106,280INR 18198807Senior  IT Project Manager$112,899INR 1,818,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 610,864Difference between ITIL® V3 & V4 certification levelsMany students have one common question-- how exactly are the ITIL® V4 and V3 different from each other?ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011. Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.The essence was based on:Device for knowledgeConcentrate on contentExplore holisticallyCommence where you areStudy directlyDevelop iterativelyAssociateBe fairKeep it simple.The ITIL® 4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction is a top priority for the new version.In addition to these principles, the ITIL® V4 has major updates like:Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to create the framework extra flexible and powerful.Also, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.ITIL® Managing Professional (MP)It targets IT practitioners working within technology and digital teams across businesses. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.ITIL® Strategic Leader (SL)This exam is planned for those who operate with “every digitally equipped assistance.” The objective of this course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in the process.ITIL® V4’s focus The team developing the latest version includes industry experts, content writers, and specialists from the broader IT industry. This team operates on a global level to address all types of issues that the organizations face at different levels. More than 2000+ members have contributed to the evolution of this version.The focus is on the practical aspects of the industry. The course has been kept as compliant as possible to assist the organizations towards being better developed and integrated service providers.The most crucial change has been noticed in the foundation level of the version. Now the learners will have a strong base with the IT management from the start.Also, not only will this give the students an early advantage towards grasping the concepts but will make them more adaptable towards the end-to-end operating model for the production, outcomes and constant revisions to provide a much-advanced customer experience.The Service Value System (SVS) has also been heavily updated. It now gives a complete end-to-end scenario of what's happening behind the scenes during the business operations. This allows the students to get a better understanding and to contribute more to the process. The updated version has also incorporated concepts from the models like DevOps, Agile and Lean IT.A significant challenge was not to make it completely original from its previous versions as that will create chaos in the organization between the new and the earlier certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.So, what happens to the ITIL® V3?The best thing about certifications is that they never get too old, i.e., they do not have an expiration date. So once you have earned the credentials in your resume, it will be valid for a lifetime.Similarly, ITIL® V3 is equally appropriate and efficient as it has a global demand and a reach of thousands of professionals and students. This is the reason why the latest version has been made compatible with the ITIL® V3.The newer version is devised to satisfy the ever-growing needs of the digital environment. It looks forward to simplifying the complicated processes in the IT sector that used to consume a lot of effort as well as time. The results and outcomes of ITIL® will only be visible when they are applied effectively.
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ITIL® certification levels: A comprehensive guide

7650
ITIL® certification levels: A comprehensive guide

What is ITIL®?

ITIL® is a library, a set of detailed practices for IT service management (ITSM). Earlier known as the Information Technology Infrastructure Library, it aims to deliver IT services concerning the needs of the business. ITIL® frameworks assist the companies in improving their ITSM and providing strong customer service.

Certification Levels

As there is a distinct set of rules to take into account, for the ease of students and organizations, ITIL® certification has been divided into five levels, starting from Foundation to Masters.

The previous version of the ITIL® V3 was divided into 5 classes -

  • Foundation: This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.
  • Practitioner: This level aims to teach candidates how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.
  • Intermediate: This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.
  • Expert: This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework.
  • Master level: This is the final stage of the certification, which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master’s certified candidate is considered to be the best among others due to their knowledge and expertise.

As the level increases, the depth, value, and requirements of the certifications increase parallelly.

The latest version of the ITIL® V4 is reportedly the most flexible and superior version released till now. The updates are highly valuable because they have been implemented after considering the feedbacks and reviews of 1000s of professionals.

Since the problems are resolved through steps, this increases the credibility of the ITIL® framework and processes exponentially. Also, this version has been designed to be flexible and adaptable as per the ease of the employees and students.

The transition from ITIL® V3 to ITIL® V4

Now, we understand that there are some significant upgrades in ITIL® V4, but the question is, what about those who are currently enrolled in ITIL® V3 or have already passed the previous versions.

For your concerns, AXELOS has addressed the transition issue and the process is rather simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4.

  • Foundation course 

For those who have started the certification course and have only reached the current Foundation certification, or have earned up to six additional credits, they are recommended to begin again with the latest version of the ITIL® 4. It's because of the changes that are mentioned, have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.

  • Practitioner Course

Since the student has just begun, if he/she has not collected more than 6 credits, it is advisable to join the ITIL® V4 foundation course and start from scratch. However, if they have collected more than 6 credits, it is advisable to continue with ITIL® V3 only.

  • Intermediate Course 

The situation is rather tricky for those who are completing the intermediate level of the ITIL® V3. Since AXELOS doesn't want students to unnecessarily waste their valuable efforts, if students have collected more than six credits beyond the foundation level, they are advised to continue with their ITIL® V3 journey.

It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives students a fair time to collect their required credits.

  • Expert Certification 

Students who have already achieved a minimum of 17 ITIL® Credits and have attained the level of Expert level will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published.

This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is to join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.

Below are the required credits and details on the transition path -

ITIL® V3 Certification Level

The Path for transition to V4
ITIL® V3 Foundation

Simply take the ITIL® V4 Foundation to transition to the new ITIL® certification.
ITIL® V3 Practitioner
  1. Take ITIL® V4 Foundation and further modules in the area of interest to become ITIL® specialist or strategist

  2. Continue with ITIL® V3 certification until you gather 17 credits and become eligible to take ITIL® MP level

ITIL® V3 Intermediate

Continue collecting credits from ITIL® V3 certification and when credits reach 17, you can give ITIL® MP module

ITIL® V3 Expert

Simply take ITIL® V4 MP module to transition to new Expert level of ITIL® V4

What is the ITIL® certification path level?

Eligibility

Many candidates have a doubt on what the eligibility criteria for the ITIL® certification is. Before proceeding to the certification path, let's get this doubt cleared. There are no prerequisites required for taking the certification course. It's just suggested that the candidate should have some past experience in the IT sector.

Now that we are clear with the most basic doubt, let's continue towards the path of certification.

Certification Path

This section will deal with the journey to the Certification Path. Throughout the certification course, there’s a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.

1. Foundation Course - 

As discussed earlier, it is the introductory course to the ITIL® Service Management.

  • Training: Required.
  • Prerequisites: Not Required
  • Examination: Yes, Required
  • Awards: 2 ITIL® credits
  • Certificate: Yes.

2. Intermediate Course -

The next step after Foundation course. It consists of two streams and within those two streams are various modules.

  • Prerequisites: ITIL® Foundation Certificate.
  • Training: Yes, required
  • Examination: Yes. The credits earned after the examination will be presented in braces for every module.
  • Certificate: Yes, for each module

Service Lifecycle stream modules: 

  • Service Design - 3 credits
  • Service Strategy - 3 credits
  • Service Operation - 3 credits
  • Service Transition - 3 credits    
  • Continual Service Improvement - 3 credits

Service Capability stream modules: 

  • Release, Control, and Validation - 4 credits
  • Service Offerings and Agreements - 4 credits
  • Planning, Protection, and Optimization - 4 credits
  • Operational Support, and Analysis - 4 credits

3. Managing Across Service Lifecycle – MALC

The conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.

  • Prerequisites: ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.
  • Training: Yes, required.
  • Examination: Yes
  • Awards5 ITIL® credits
  • Certificate: Yes

4. Expert Course 

The highly valued certification which is the proof of superior knowledge and expertise.

  • Prerequisites: 
    • ITIL® Foundation
    • ITIL® Intermediate
    • 15 credits collected in ITIL® Intermediate level
    • MALC examination qualification
  • In Total: minimum of 22 ITIL® credits.
  • Training: Not Required.
  • Examination: Not Required
  • Certificate: Yes.

5. Master Course 

This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his/her peer group and apply all the frameworks and principles in real-life situations.

  • Prerequisites: 
    • ITIL® Expert certificate
    • Five years of experience in leadership or management position.
  • Training: Not Available
  • Examination: Rather than an examination, it's more like a collective review of the work. So, no examination.
  • Certificate: Yes.
 ITIL® StagePrerequisites

TrainingExamCertificates
Foundation
NoYESYES
Intermediate
ITIL® FoundationYESYESYES
MALC-ITIL® Foundation
- 15 credits in Intermediate
YESYESYES
Expert-  ITIL® Foundation
- 15 credits in Intermediate
- MALC
- Minimum 22 credits in Total
NONOITIL® EXPERT
Master

-ITIL® Expert
NODemonstrationITIL® Master

Roles of the jobITIL Roles of the job

The credentials of the ITIL® certifications will surely give your resume a big boost, but your success will solely depend on you. These are factors that help boost career impact:

  • Your professional experience.
  • Knowledge
  • The pace at which you absorb ITIL® concepts.
  • The interest you have in IT methods.

Following are the roles that you can expect through ITIL® certification -

  • Process Coordinator

    • Experience required is a minimum of two years.
    • Level: Foundation-level to Intermediate-level
    • Responsibility: Assure that the administrative actions in a process are conducted as planned.
    • Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.
  • Managerial Role

    • Experience - At least eight years of working experience for a certified ITIL® professional.
    • Level - This is operated at the mid-management level.
    • Responsibility:
      • The role here is to ensure that activities in service management are in accordance with the given processes.
      • He/she will be managing the coordinators under you who will directly report to you.
      • The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.
    • Release manager, Problem manager, and service desk manager are some of the managerial roles.
  • ITIL® consulting role

    • Experience - This role of Process Consultant requires experience of ten years.
    • Level - An ITIL® certified professional.
    • Requirement - The candidate also needs to have certain different abilities with Observation skills being the most dominant traits. Also, they need great “Problem-solving’’ abilities.
    • Responsibility - 
      • An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. The consultant must enjoy getting to the bottom of  all issues.
      • Their role is to observe every role assigned under them and guide them to execute the process as smoothly as possible.
      • This is among the most highly-paid and respectable posts in the industry.

Below are the annual average salaries of the ITIL® certified jobs -

Sr. NoRole

Average salary per annum in USAverage salary per annum in India
1Service Delivery Manager
$82,795INR 1,366,982
2IT Analyst
$86,361INR 7,32,612
3Asset Manager
$88,552INR 539533
4IT Project Manager
$91,257INR 1,433,472
5IT Manager
$101,181INR 1082029
6Engineering program manager
$106,280INR 1819880
7Senior  IT Project Manager
$112,899INR 1,818,560
8Service Transition
$117,000INR 13,34,273
9Service Operation
$117,000INR 610,864

Difference between ITIL® V3 & V4 certification levels

Many students have one common question-- how exactly are the ITIL® V4 and V3 different from each other?

ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011. Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.

The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.

guiding principles to ITIL Certification

The essence was based on:

  1. Device for knowledge
  2. Concentrate on content
  3. Explore holistically
  4. Commence where you are
  5. Study directly
  6. Develop iteratively
  7. Associate
  8. Be fair
  9. Keep it simple.

The ITIL® 4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction is a top priority for the new version.

In addition to these principles, the ITIL® V4 has major updates like:

  • Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and Lean
  • A broader focus on the meaning of customer experience
  • The superior combination of ITIL® and modern business practices
  • A community-driven focus to create the framework extra flexible and powerful.

Also, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.

ITIL® Managing Professional (MP)

It targets IT practitioners working within technology and digital teams across businesses. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.

ITIL® Strategic Leader (SL)

This exam is planned for those who operate with “every digitally equipped assistance.” The objective of this course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in the process.

ITIL® V4’s focus 

The team developing the latest version includes industry experts, content writers, and specialists from the broader IT industry. This team operates on a global level to address all types of issues that the organizations face at different levels. More than 2000+ members have contributed to the evolution of this version.

The focus is on the practical aspects of the industry. The course has been kept as compliant as possible to assist the organizations towards being better developed and integrated service providers.

The most crucial change has been noticed in the foundation level of the version. Now the learners will have a strong base with the IT management from the start.

Also, not only will this give the students an early advantage towards grasping the concepts but will make them more adaptable towards the end-to-end operating model for the production, outcomes and constant revisions to provide a much-advanced customer experience.

The Service Value System (SVS) has also been heavily updated. It now gives a complete end-to-end scenario of what's happening behind the scenes during the business operations. This allows the students to get a better understanding and to contribute more to the process. The updated version has also incorporated concepts from the models like DevOps, Agile and Lean IT.

A significant challenge was not to make it completely original from its previous versions as that will create chaos in the organization between the new and the earlier certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.

So, what happens to the ITIL® V3?

The best thing about certifications is that they never get too old, i.e., they do not have an expiration date. So once you have earned the credentials in your resume, it will be valid for a lifetime.

Similarly, ITIL® V3 is equally appropriate and efficient as it has a global demand and a reach of thousands of professionals and students. This is the reason why the latest version has been made compatible with the ITIL® V3.

The newer version is devised to satisfy the ever-growing needs of the digital environment. It looks forward to simplifying the complicated processes in the IT sector that used to consume a lot of effort as well as time. The results and outcomes of ITIL® will only be visible when they are applied effectively.

KnowledgeHut

KnowledgeHut

Author

KnowledgeHut is a fast growing Management Consulting and Training firm that is a source of Intelligent Information support for businesses and professionals across the globe.


Website : https://www.knowledgehut.com

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5 Trends Influencing Cloud Computing In 2019

Cloud security was the biggest concern of 53% of t... Read More

Lead Or Manage, Which Is The Ideal Approach In An Agile Team?

For all those who live in an Agile world, the word “manager” is not the most loved one. But what is it that makes us feel like that? Why don’t we have the same feelings when we hear the word “leader”? Well, let’s think a bit about it... Often used interchangeably, the terms management and leadership create confusion among people. Some people think that management and leadership are the same thing, others don’t.  In fact, the term leadership in the organizational world is relatively new. A couple of centuries ago, no one would have thought of using it in a work environment. Indeed, great leaders of history were related to politics, philosophy, governments, religion. Some examples are Abraham Lincoln (president of the United States that abolished slavery), Martin Luther King Jr (Baptist minister who led the Civil Rights Movement) and Mahatma Gandhi (who led India to independence and inspired movements for civil rights and freedom across the world), among others. Based on these examples, and if you Google it, you will find several others, we can infer that to lead is to motivate, to inspire, to influence people. And why would someone want to influence others? Well, to share a vision with the team and motivate the team to be aligned to that vision!  So, what makes the difference between a manager and a leader? Basically, it is the approach they use to reach people and the approach they use at work. Leadership is about inspiring and management is about planning. Leaders are focused on aligning people to the organizational vision, which includes obtaining their buy-in, communication, motivation, and inspiration, while managers focus on planning, budgeting, and taking the vision to a reality. Managers follow processes that make organizations successful, they take care of numbers that demonstrate good performance and solve problems when they arise.  Control or inspiration? Basically, managers direct and control. They follow the organization’s policies and processes. Their work is more rational and logical. They create plans and follow them till their success. Managers have to detect risks that may impact their plans and mitigate them. Their objective is to have everything under control, even those plan items that may be at risk since their final goal is to achieve the expected outcome for the team. Management is the practice of manipulating people for personal gain. Leadership is the responsibility of inspiring people for the good of the group. — Simon Sinek (@simonsinek) February 6, 2018 On the other hand, leaders let people be themselves, but at the same time, they share with them the organization’s vision and inspire them to follow it, to be part of a bigger purpose. Leaders understand that forming high performing teams is much better than having individual heroes since diversity is the key to success. This is the reason why their focus is on developing people to its highest performance. Leaders truly believe that this is the path to achieving the expected outcome for the team. Status quo or disruption? Managers ensure that the organization’s policies and processes are followed, but leaders… leaders challenge the status quo. Managers try to ensure that every plan is complete as agreed, but leaders embrace change. They know that change is part of our lives and that if teams do not adapt to change, they may die. This doesn’t mean that managers don’t believe this as well, but their focus is set on achieving goals, as planned. People or processes? Managers create or follow processes and use tools to support the team in the accomplishment of their objectives. Leaders focus on developing people, by coaching them to be a better version of themselves. …..“People over processes”, this is one of the values of the Agile manifesto. And this is the point where we distinguish leaders and managers, and why managers are not “that well seen” in Agile environments.  After having made this comparison, we may now understand those who are against management in Agile environments. Managers seem to be the opposite of what any Agile team may want… However, in order to have successful organizations, there needs to be managers and leaders, people with logical minds and people with innovative ideas. If an organization is run efficiently, then for sure there are leaders and managers in it!! It is the key for organizations to create the correct balance between leadership and management. Of course, “correct balance” may mean something completely different for each organization, and it is their responsibility to define it and achieve it. Achieving it may mean having in your team leaders, managers or people that have management and leadership skills, which gives them and the company a competitive advantage. It is key to understand that both sides of the coin are important. Nowadays, people not only look at their managers for them to assign tasks but for guidance. Teams are eager to grow and improve, teams are eager to embrace change and be challenged. So, what are you waiting for? Challenge them! Give them what they want and they will be high performers, for sure! As Peter Drucker says: “You don’t manage people. Your task is to lead people by making productive their specific strengths and knowledge.” Never forget that in Agile environments, “people” are your highest priority. 
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Lead Or Manage, Which Is The Ideal Approach In An ...

For all those who live in an Agile world, the word... Read More

Evolution Of Technology, It’s Important To Life

Our conflicting views on whether technology is a boon or bane can be best described by inventor and best selling author Daniel H Wilson, when he says, “We humans have a love-hate relationship with our technology. We love each new advance and we hate how fast our world is changing”. The use of technology is what distinguishes us from other animals and this has been evident throughout history. For our evolution has been deeply linked with the evolution of technology. From discovering the technological potential of fire more than 250,000 years ago to developing watermills as a source of power in the medieval ages, technology today is so futuristic as would have been unimaginable just a few decades back. The industrial age’s greatest aspect was technology. New innovations and devices made life easier. Machines that seem mundane today like the levers, pulleys, wheel and axles, screws and wedges helped usher in an age of productivity. The industrial revolution was to an extent a worldwide phenomenon and this saw technology bringing in progress to the world as a whole. Steam engines, electricity, petroleum and other technological advancements had repercussions throughout society. Coal industry, textile industry, locomotive industry, chemical industry etc brought the world closer. Another important technological advancement was in the field of medicine. Advances in areas of anatomy and physiology enhanced life expectancy and reduced illnesses. By the end of 19th century, the importance of technology had been firmly established and it was clear that dependence on it would only grow. The 20th century saw a range of technologies that evoked both awe and fear in humankind. The airplane, rockets, electronics, antibiotics, and nuclear power managed to create a social situation that offered security but always had danger looming in the fringes. The use and abuse of natural resources brought about rapid growth and prosperity to countries but with such terrible side effects as pollution and depletion of resources. And as we go into the 21st century, technology has reached a whole different level. Communication as we knew it, has changed and has turned passive and more indirect. Pagers, desktop computers and telephones have now been replaced with laptops, tablets and smartphones. People would rather message each other on various platforms rather than talk face to face. In fact, there are almost as many cell phone subscriptions (6.8 billion) as there are people living on this planet (7 billion). By 2014 there were more than 3.8 billion email accounts and this number only keeps growing. Technology today has increased our independence. Need to know where you get the best cakes in town? Just search on the internet. Don’t know how to get to the new mall? Let your GPS take you. Even when it comes to medical care, we have become more self-reliant. The need for doctors to assess our primary health conditions has reduced dramatically with the availability of blood pressure and diabetes monitors. The greatest advantage is the creation of a boundary-less communication channel. Irrespective of your nationality, sex, race or religion, you can communicate with like-minded people from across the world. But as the old adage goes, too much of anything is not good. And this holds true for technology too. Increased use of cell phones and microwave ovens have been linked to diseases caused due to radiations. An over exposure to the virtual world has created a warped sense of reality for many. We have become so attuned to communicating via social media that any face to face communication seems awkward. Technology today does not require us to leave our house. One can work from home, shop from home and receive medical care at home. This has led to isolation, a lack of social skills and an inability to conduct ourselves in public. Technology can also be credited to the creation of a great number of couch potatoes. Video games, YouTube, and social media are robbing us of our exercise time. Depression, stress and poor sleep habits are increasingly becoming common medical occurrences. And of course, there is the question of privacy and security. With our entire life being online, our lives are being constantly snooped on. Your entire life history can be accessed by any stranger with a few entries on a website. Phishing, viruses, and hacking are the new forms of robbery which not only result in huge losses but also keep the perpetrator anonymous. Addiction, lack of empathy, more violence, development issues in children, lack of attention and many more issues have been associated with technology. But can we ignore the advantages that technology has offered and go back to the basics. Can we once again live like people did in the stone ages? That thought seems more far-fetched than anything else. The bottom line is—you cannot escape technology. So how you use it and how much you allow it to pervade your life is entirely in your hands. Whether you love it or hate it, technology is here to stay!
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Evolution Of Technology, It’s Important To Life

Our conflicting views on whether technology is a b... Read More