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What is ITIL® V3?

Lack of standardised practices in the IT sector created a discordant environment for services, as their efficiency was considerably low and error rates were high as compared to current standards. These irregularities prompted the UK government to envision a set of guidelines for every IT Service organisation to follow. These guidelines, it was hoped, would help not only government organisations but private ones as well.Therefore, in the 1980s, the UK government, in a bid to increase efficiency and standardise IT processes, created a framework with libraries from around the globe. These multiple libraries were concentrated into seven volumes in ITIL® V2 and eventually five volumes in ITIL® V3. Each volume/certification focuses on a specific part of ITSM.What is ITIL® V3?ITIL® V3 focuses on business needs and calibrates the services according to them. Its other main purpose is also to continuously improve the services while reducing the costs at the same time. Due to ITIL® V3’s ability to smoothly combine business expertise with IT processes, which maximises customer satisfaction, it is adding value to millions of people and businesses around the world.Its principal purpose is to enable IT professionals to be business service partners as well. It aims to, therefore, combine the business aspect of ITSM - by catering to business and customer requirements - with the professional expertise of the IT industry.Brought to the public arena in 2007, ITIL® V3 was upgraded and relaunched in 2011 by AXELOS - in collaboration with Her Majesty’s Cabinet Office and Capita PLC as 2011 ITIL® V3. This version included strategic elements which aligned the modern ITSM processes to current business needs.There are three major ITIL® V3 Fundamentals which we will discuss now.ITIL® V3 Incident Management: It is not unusual that services get disrupted within an organisation, but what’s essential is to protect productivity when it happens. ITIL® V3 Incident management is a process which lays down the best set of practices in the industry to effectively handle an incident without much downtime and also ensuring smooth business productivity.ITIL® V3 Change Management: Existing solutions/applications need to be upgraded to keep up with modern technological advancements as well as business needs. It, therefore, becomes essential that such changes do not directly or indirectly affect productivity. ITIL® V3 Change Management focuses on avoiding downtimes by handling, prioritising, and rolling out the required changes.ITIL® V3 Problem Management: Many times, we start getting similar kind of incidents. This is the indication to club all of them into a single problem. The problem aims to provide an RCA (Root cause analysis) of the issue and until then, to also provide a workaround. ITIL® V3 Problem Management helps in managing such problems and avoiding major issues. It also maintains a Known Error Database (KEDB) whose solution is unknown.ITIL® examsITIL® V3 contains five sections as part of the IT service lifecycle, and each section includes multiple processes. ITIL® offers flexibility to an organisation in the form of freedom to adopt any or all of the processes from a particular section. ITIL® is a collection of e-books. Its examinations were earlier administered by EXIN and ISEB, both of which are independent bodies. Both of these bodies gave their certification according to your location.The two independent bodies formed an alliance during late 2006 to further ITSM. Currently, all exams and certificates are being administered by Accredited Training Organisations (ATOs). These accreditations are themselves administered by Strategic Examination Institutes. These, in turn, need to be accredited directly by AXELOS which enables them to offer certification to the ATOs.Benefits of implementing ITIL® in an organisationITIL® powers a well-run IT organisation that not only works efficiently but also keeps optimising the services regularly to provide greater customer experience. Some of the key benefits of implementing ITIL® in an IT organisation as well as businesses are as follows:Cost-effective runIncreased efficiency and productivityIncreased customer satisfactionProvision of comprehensive guidance and standards to followLesser downtime during a service disruptionMinimal service disruptionsEasily manageable incidentsAn easily scaling and changing environmentSome of the examples of accessible services and applications designed with ITIL® and ITSM are:SamanageInvGate Service DeskManageEngine ServiceDesk PlusVision HelpDeskGiants like Disney and Sony are prime examples of how one can manage services within a big organisation. Learners can easily take up these case studies to understand the ground situation in the industry. All in all, ITIL® provides a streamlined framework which helps in managing risks, reducing costs while monitoring day to day activities, and finally improvising the course through learning.What are the five sections of the ITIL® V3 Framework?The ITIL® Framework has five sections which have evolved over time to reflect the needs of the business and the IT environment. Briefly, this evolution can be described as under: The first release of ITIL®, released by the UK government to standardise the IT standards, boasted of multiple volumes collected from professionals worldwide.The second release of ITIL® V2 consisted of 7 volumes which concentrated all past volumes of IT basic operations.ITIL® V3 is more focused on the business side of the industry along with other aspects as well.ITIL® V3, hence, comprises of five sections which cover all aspects of ITSM. These sections further include multiple processes which the organisations implement according to their needs.Service StrategyService DesignService TransitionService OperationContinual Service ImprovementThese five sections cover the lifecycle of service in ITSM. We will discuss each section one by one to get a clear understanding of what each section contributes towards the lifecycle.Service Strategy: As ITIL® V3 is focused more on the business aspect of ITSM, this section is dedicated to catering to the business cases. It checks on the defined business goals and their new requirements. It further develops a strategy which helps provide a service the business needs in a cost-effective and efficient way.Service Design: After the requirements are gathered from the business, this section helps in implementing those requirements in the form of architecture, processes, policies, and documentation. It fulfils its role by providing comprehensive guidance.Service Transition: Changes in technology and business needs are inevitable, which is why it is imperative that such changes, when they are deployed, do not hinder or disrupt the ongoing services. This stage, therefore, looks after the transition stage of service. When a service is transitioning into the business environment, this section provides guidance and processes activities.  Service Operation: This section is more pertaining to the customer. It ensures that every business meets its customer expectations or requirements. It focuses on processes and delivery activities to ensure smooth working of daily operational tasks by monitoring given services.Continual Service Improvement: As the name suggests, this section is for the improvement of services. Based on its learning, which it receives through past services’ failures/successes, it introduces changes to the existing services.Roles in this space, of ITIL® and ITSM, can be elaborated as under:What is ITIL® V3 credit system?ITIL® V3 has a credit system which awards recognition through certificate-based examination. There are multiple certifications and with each one, you accumulate credits.You can enhance your reputation in the IT industry by rising through the ranks of ITIL® certifications which is awarded on a credit-basis exam. Credits are required to be eligible for higher certifications.The ITIL® V4 modules vary slightly from the ITIL® V3 structure and will be released during 2019, with Foundation being made available in February 2019. Modules, including the ITIL® Specialist module, the ITIL® Strategist and the ITIL® Leader will be released in the latter half of 2019.  Post the ITIL® V4 Foundation level; the candidate can choose to pursue either the ITIL® Managing Professional (ITIL® MP) or ITIL® Strategic Leader (ITIL® SL). End-learners must complete both - the ITIL® MP and ITIL® SL - to be eligible to certify as an ITIL® Master.To be certified as an ITIL® Managing Professional, the candidate must complete the following modules:ITIL® V4 FoundationITIL® Specialist: Create, Deliver & SupportITIL® Specialist: Drive Stakeholder ValueITIL® Specialist: High-Velocity ITITIL® Strategist: Direct, Plan & ImproveTo be certified as an ITIL® SL, candidates must complete the following modules:ITIL® 4 FoundationITIL® Strategist: Direct, Plan & ImproveITIL® Leader: Digital and IT StrategyThe ITIL® Strategist: Direct, Plan & Improve is a universal module for both the ITIL® streams. This is followed by the MALC i.e.  Managing Across The Lifecycle, ITIL® Expert and then the ITIL® Master, all of which are advanced levels to ensure the candidate attains the ITIL® certification.Some important pointers of ITIL® V4 are as under:Start with the ITIL 4 Foundation certification which fetches you two credits and its corresponding Foundation certificate.For each specialization after Foundation, until MALC, you will be awarded three or four credits depending upon the certification. ITIL® Practitioner certification fetches you three credits while covering the whole spectrum of the best practices.ITIL® Practitioner can be taken either immediately after Foundation or after before MALC and after completion of rest of the certifications.Before Managing across the Lifecycle (MALC), you can gather 17 credits in any order you prefer.To advance to ITIL® Expert level, you’d need a total of 22 credits including an ITIL® Practitioner certification and then MALC.It is important to note that the ITIL® system uses a credit system right from the Foundation level through the Expert levels with each certification amounting to a certain number of credits. The following chart illustrates the current ITIL® credit system:Sr. NoLevel of ITIL® certificationNo. of credits awarded1ITIL® Foundation22ITIL® Practitioner33ITIL® IntermediateLifecycle ModuleService Strategy3Service Design3Service Transition3Service Operation3Continual Service Improvement3Capability ModuleOperational Support and Analysis4Planning, Protection, and Optimization4Release, Control, and Validation4Service Offerings and Agreements44Managing across the lifecycle55ITIL® ExpertWhat are the ITIL® V3 services and processes?As part of the lifecycle of ITIL® V3 services, five sections are defined and each of them plays a key role in the service’s life. These five sections contain multiple processes, which in turn, are adopted by the companies or organisations into their teams.Starting from the planning, according to the business needs, to the improvement or the eventual retiring of a service, ITIL® V3 covers all stages of ITSM. Due to the coverage it provides, it has become an essential part of ITSM.There are millions of ITIL® V3 professionals around the globeIt is up to an organisation as to which processes of a section it may want to select and what not. This property of ITIL® makes it flexible for implementation purposes.The five sections in a lifecycle of an ITIL® V3 service are:Service Strategy: It strategizes how to create a service that caters to the needs of a business. Processes included under Service Strategy are:Strategy GenerationFinancial ManagementDemand ManagementService Portfolio ManagementService Design: All the infrastructure, technology, processes, and policies of service along with other things are designed in this section with the help of the following processes:Service Catalog ManagementService Level ManagementAvailability ManagementCapacity ManagementIT Service Continuity ManagementInformation Security ManagementSupplier Management      Service Transition: All the changes introduced in the services are needed to be smooth and non-disrupting to productivity. This section covers that with the help of the following processes:Transition Planning and SupportChange ManagementService Asset and Configuration ManagementRelease and Deployment ManagementService Validation and TestingEvaluationKnowledge ManagementService Operation: This section ensures the smooth running of daily operational tasks and checks whether the business is meeting customer requirements or not. It accomplishes this task with the help of the following processes:Event ManagementIncident ManagementRequest FulfillmentProblem ManagementAccess Management      Continual Service Improvement: To continuously improve the efficiency of the services through learning from past services, this section employs the following processes:The 7 improvement processService MeasurementService Reporting      Difference between ITIL® V2 & ITIL® V3With the introduction of ITIL® V3, AXELOS aimed to focus more on the business needs of the industry, instead of just concentrating all resources on the basic IT operations - which ITIL® V2 did. The ITIL® V2 contained the following disciplines:Service SupportService DeliveryWe can conclude from the above disciplines that the sole aim of ITIL® V2 was to support basic IT processes. ITIL® V3, on the other hand, extends this support to the whole lifecycle of a service and more importantly, catering to the needs of the business and customers.Besides these, ITIL® V3 has other major differences and upgrades from ITIL® V2 which we have compiled and shown in the table below:ITIL® V2ITIL® V3Majorly process-orientedFocused on the complete lifecycle of service in ITSM (including business needs)Has seven volumesHas five volumesEfficient and cost-effective processesStrategic emphasis is given along with efficiency and cost-effectiveness to the processA singular function was divided into ten processes25 processes categorised suitably under four functionsNo clear assignment of roles in processesRoles and responsibilities are clearly defined for each processFocused on “what” perspective - “what can be done and why”Aimed at the “how” approach - how it can be doneIncludes 700 pages of publicationsIncludes 1400 pages of its five key publicationsFocuses on the theoretical part of the business in ITSMFocuses on the practical aspect and aligns much better with the needs of modern business
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What is ITIL® V3?

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What is ITIL® V3?

Lack of standardised practices in the IT sector created a discordant environment for services, as their efficiency was considerably low and error rates were high as compared to current standards. These irregularities prompted the UK government to envision a set of guidelines for every IT Service organisation to follow. These guidelines, it was hoped, would help not only government organisations but private ones as well.

Therefore, in the 1980s, the UK government, in a bid to increase efficiency and standardise IT processes, created a framework with libraries from around the globe. These multiple libraries were concentrated into seven volumes in ITIL® V2 and eventually five volumes in ITIL® V3. Each volume/certification focuses on a specific part of ITSM.

What is ITIL® V3?

ITIL® V3 focuses on business needs and calibrates the services according to them. Its other main purpose is also to continuously improve the services while reducing the costs at the same time. Due to ITIL® V3’s ability to smoothly combine business expertise with IT processes, which maximises customer satisfaction, it is adding value to millions of people and businesses around the world.

Its principal purpose is to enable IT professionals to be business service partners as well. It aims to, therefore, combine the business aspect of ITSM - by catering to business and customer requirements - with the professional expertise of the IT industry.

Brought to the public arena in 2007, ITIL® V3 was upgraded and relaunched in 2011 by AXELOS - in collaboration with Her Majesty’s Cabinet Office and Capita PLC as 2011 ITIL® V3. This version included strategic elements which aligned the modern ITSM processes to current business needs.

There are three major ITIL® V3 Fundamentals which we will discuss now.

Three major ITIL Fundamentals

  • ITIL® V3 Incident Management: It is not unusual that services get disrupted within an organisation, but what’s essential is to protect productivity when it happens. ITIL® V3 Incident management is a process which lays down the best set of practices in the industry to effectively handle an incident without much downtime and also ensuring smooth business productivity.
  • ITIL® V3 Change Management: Existing solutions/applications need to be upgraded to keep up with modern technological advancements as well as business needs. It, therefore, becomes essential that such changes do not directly or indirectly affect productivity. ITIL® V3 Change Management focuses on avoiding downtimes by handling, prioritising, and rolling out the required changes.
  • ITIL® V3 Problem Management: Many times, we start getting similar kind of incidents. This is the indication to club all of them into a single problem. The problem aims to provide an RCA (Root cause analysis) of the issue and until then, to also provide a workaround. ITIL® V3 Problem Management helps in managing such problems and avoiding major issues. It also maintains a Known Error Database (KEDB) whose solution is unknown.

ITIL® exams

ITIL® V3 contains five sections as part of the IT service lifecycle, and each section includes multiple processes. ITIL® offers flexibility to an organisation in the form of freedom to adopt any or all of the processes from a particular section. ITIL® is a collection of e-books. Its examinations were earlier administered by EXIN and ISEB, both of which are independent bodies. Both of these bodies gave their certification according to your location.

The two independent bodies formed an alliance during late 2006 to further ITSM. Currently, all exams and certificates are being administered by Accredited Training Organisations (ATOs). These accreditations are themselves administered by Strategic Examination Institutes. These, in turn, need to be accredited directly by AXELOS which enables them to offer certification to the ATOs.

Benefits of implementing ITIL® in an organisation

Benefits of implementing ITIL

ITIL® powers a well-run IT organisation that not only works efficiently but also keeps optimising the services regularly to provide greater customer experience. Some of the key benefits of implementing ITIL® in an IT organisation as well as businesses are as follows:

  • Cost-effective run
  • Increased efficiency and productivity
  • Increased customer satisfaction
  • Provision of comprehensive guidance and standards to follow
  • Lesser downtime during a service disruption
  • Minimal service disruptions
  • Easily manageable incidents
  • An easily scaling and changing environment

Some of the examples of accessible services and applications designed with ITIL® and ITSM are:

  • Samanage
  • InvGate Service Desk
  • ManageEngine ServiceDesk Plus
  • Vision HelpDesk

Giants like Disney and Sony are prime examples of how one can manage services within a big organisation. Learners can easily take up these case studies to understand the ground situation in the industry. All in all, ITIL® provides a streamlined framework which helps in managing risks, reducing costs while monitoring day to day activities, and finally improvising the course through learning.

What are the five sections of the ITIL® V3 Framework?

The ITIL® Framework has five sections which have evolved over time to reflect the needs of the business and the IT environment. Briefly, this evolution can be described as under:

  • The first release of ITIL®, released by the UK government to standardise the IT standards, boasted of multiple volumes collected from professionals worldwide.
  • The second release of ITIL® V2 consisted of 7 volumes which concentrated all past volumes of IT basic operations.
  • ITIL® V3 is more focused on the business side of the industry along with other aspects as well.

ITIL® V3, hence, comprises of five sections which cover all aspects of ITSM. These sections further include multiple processes which the organisations implement according to their needs.

five sections of the ITIL® V3 Framework

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These five sections cover the lifecycle of service in ITSM. We will discuss each section one by one to get a clear understanding of what each section contributes towards the lifecycle.

  • Service Strategy: As ITIL® V3 is focused more on the business aspect of ITSM, this section is dedicated to catering to the business cases. It checks on the defined business goals and their new requirements. It further develops a strategy which helps provide a service the business needs in a cost-effective and efficient way.
  • Service Design: After the requirements are gathered from the business, this section helps in implementing those requirements in the form of architecture, processes, policies, and documentation. It fulfils its role by providing comprehensive guidance.
  • Service Transition: Changes in technology and business needs are inevitable, which is why it is imperative that such changes, when they are deployed, do not hinder or disrupt the ongoing services. This stage, therefore, looks after the transition stage of service. When a service is transitioning into the business environment, this section provides guidance and processes activities.  
  • Service Operation: This section is more pertaining to the customer. It ensures that every business meets its customer expectations or requirements. It focuses on processes and delivery activities to ensure smooth working of daily operational tasks by monitoring given services.
  • Continual Service Improvement: As the name suggests, this section is for the improvement of services. Based on its learning, which it receives through past services’ failures/successes, it introduces changes to the existing services.

Roles in this space, of ITIL® and ITSM, can be elaborated as under:

Roles in ITIL

What is ITIL® V3 credit system?

ITIL® V3 credit system

ITIL® V3 has a credit system which awards recognition through certificate-based examination. There are multiple certifications and with each one, you accumulate credits.

You can enhance your reputation in the IT industry by rising through the ranks of ITIL® certifications which is awarded on a credit-basis exam. Credits are required to be eligible for higher certifications.

The ITIL® V4 modules vary slightly from the ITIL® V3 structure and will be released during 2019, with Foundation being made available in February 2019. Modules, including the ITIL® Specialist module, the ITIL® Strategist and the ITIL® Leader will be released in the latter half of 2019.  

Post the ITIL® V4 Foundation level; the candidate can choose to pursue either the ITIL® Managing Professional (ITIL® MP) or ITIL® Strategic Leader (ITIL® SL). End-learners must complete both - the ITIL® MP and ITIL® SL - to be eligible to certify as an ITIL® Master.

To be certified as an ITIL® Managing Professional, the candidate must complete the following modules:

  • ITIL® V4 Foundation
  • ITIL® Specialist: Create, Deliver & Support
  • ITIL® Specialist: Drive Stakeholder Value
  • ITIL® Specialist: High-Velocity IT
  • ITIL® Strategist: Direct, Plan & Improve

To be certified as an ITIL® SL, candidates must complete the following modules:

  • ITIL® 4 Foundation
  • ITIL® Strategist: Direct, Plan & Improve
  • ITIL® Leader: Digital and IT Strategy

The ITIL® Strategist: Direct, Plan & Improve is a universal module for both the ITIL® streams. This is followed by the MALC i.e.  Managing Across The Lifecycle, ITIL® Expert and then the ITIL® Master, all of which are advanced levels to ensure the candidate attains the ITIL® certification.

Some important pointers of ITIL® V4 are as under:

  • Start with the ITIL 4 Foundation certification which fetches you two credits and its corresponding Foundation certificate.
  • For each specialization after Foundation, until MALC, you will be awarded three or four credits depending upon the certification. ITIL® Practitioner certification fetches you three credits while covering the whole spectrum of the best practices.
  • ITIL® Practitioner can be taken either immediately after Foundation or after before MALC and after completion of rest of the certifications.
  • Before Managing across the Lifecycle (MALC), you can gather 17 credits in any order you prefer.
  • To advance to ITIL® Expert level, you’d need a total of 22 credits including an ITIL® Practitioner certification and then MALC.

It is important to note that the ITIL® system uses a credit system right from the Foundation level through the Expert levels with each certification amounting to a certain number of credits. The following chart illustrates the current ITIL® credit system:

Sr. No
Level of ITIL® certificationNo. of credits awarded
1ITIL® Foundation
2
2ITIL® Practitioner
3
3ITIL® IntermediateLifecycle ModuleService Strategy
3
Service Design
3
Service Transition
3
Service Operation
3
Continual Service Improvement
3
Capability ModuleOperational Support and Analysis
4
Planning, Protection, and Optimization
4
Release, Control, and Validation
4
Service Offerings and Agreements
4
4Managing across the lifecycle
5
5ITIL® Expert

What are the ITIL® V3 services and processes?

As part of the lifecycle of ITIL® V3 services, five sections are defined and each of them plays a key role in the service’s life. These five sections contain multiple processes, which in turn, are adopted by the companies or organisations into their teams.

Starting from the planning, according to the business needs, to the improvement or the eventual retiring of a service, ITIL® V3 covers all stages of ITSM. Due to the coverage it provides, it has become an essential part of ITSM.

There are millions of ITIL® V3 professionals around the globe

It is up to an organisation as to which processes of a section it may want to select and what not. This property of ITIL® makes it flexible for implementation purposes.

The five sections in a lifecycle of an ITIL® V3 service are:

  • Service Strategy: It strategizes how to create a service that caters to the needs of a business. Processes included under Service Strategy are:
    • Strategy Generation
    • Financial Management
    • Demand Management
    • Service Portfolio Management
  • Service Design: All the infrastructure, technology, processes, and policies of service along with other things are designed in this section with the help of the following processes:
    • Service Catalog Management
    • Service Level Management
    • Availability Management
    • Capacity Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management      
  • Service Transition: All the changes introduced in the services are needed to be smooth and non-disrupting to productivity. This section covers that with the help of the following processes:
    • Transition Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Evaluation
    • Knowledge Management
  • Service Operation: This section ensures the smooth running of daily operational tasks and checks whether the business is meeting customer requirements or not. It accomplishes this task with the help of the following processes:
    • Event Management
    • Incident Management
    • Request Fulfillment
    • Problem Management
    • Access Management      
  • Continual Service Improvement: To continuously improve the efficiency of the services through learning from past services, this section employs the following processes:
    • The 7 improvement process
    • Service Measurement
    • Service Reporting      

Difference between ITIL® V2 & ITIL® V3

With the introduction of ITIL® V3, AXELOS aimed to focus more on the business needs of the industry, instead of just concentrating all resources on the basic IT operations - which ITIL® V2 did. The ITIL® V2 contained the following disciplines:

  • Service Support
  • Service Delivery

We can conclude from the above disciplines that the sole aim of ITIL® V2 was to support basic IT processes. ITIL® V3, on the other hand, extends this support to the whole lifecycle of a service and more importantly, catering to the needs of the business and customers.

Besides these, ITIL® V3 has other major differences and upgrades from ITIL® V2 which we have compiled and shown in the table below:

ITIL® V2
ITIL® V3
Majorly process-oriented
Focused on the complete lifecycle of service in ITSM (including business needs)
Has seven volumes
Has five volumes
Efficient and cost-effective processes
Strategic emphasis is given along with efficiency and cost-effectiveness to the process
A singular function was divided into ten processes
25 processes categorised suitably under four functions
No clear assignment of roles in processes
Roles and responsibilities are clearly defined for each process
Focused on “what” perspective - “what can be done and why”
Aimed at the “how” approach - how it can be done
Includes 700 pages of publications
Includes 1400 pages of its five key publications
Focuses on the theoretical part of the business in ITSM
Focuses on the practical aspect and aligns much better with the needs of modern business
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KnowledgeHut is a fast growing Management Consulting and Training firm that is a source of Intelligent Information support for businesses and professionals across the globe.


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1 comments

Antony 09 Apr 2019

Good one

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An Introduction To ITIL® Exam

ITIL® is the most widely adopted ITSM framework in the world. Adopting ITIL® brings many key benefits to your IT service management processes. It blesses your organization with flexibility, adaptability, and improved relationships with the customers. There are various levels which demonstrate the skills and expertise of the candidate taking the ITIL® examination. Each level has certain requirements and benefits.What is ITIL® foundation certification exam? The ITIL® - ‘Information Technology Infrastructure Library’ is a management software framework, built to make services provided by the IT sector more effective and parallel with the business procedures.Organizations who adopt ITIL® must follow the set of rules and framework laid out by it. This framework guides them into delivering their services according to a well-designed set of uniform processes. ITIL® is hugely accepted, as it is formulated after considering thousands of case studies, real-life situations and suggestions from professionals. ITIL® frameworks assist the companies in improving their ITSM by providing the customer with the best service.Why take the ITIL® exam? The foundation certification exam is the entry-level course. It teaches the basics and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and stay essentially prudent. The framework assists the companies to be cost-effective by grasping the best practices.ITIL® offers the following benefits:Reduced IT costsImproved IT servicesImproved customer satisfactionStrict adaptation of standards and guidanceImproved productivityImproved employment of skills and experienceImproved delivery of third-party servicesNot just that, reports have also suggested that the ITIL® can also help businesses improve services by:Establishing customer relationships by addressing effective services that meet their needsAssisting businesses in handling uncertainty, disturbance, and failureProducing a firm environment that still permits development, scale, and varietyEstablishing cost-effective methodsThe certification affirms your skills and expertise in the field. Moreover, the best feature of the ITIL® certification is that once you acquire the certification, you will have these credentials in your resume for a lifetime.Benefits of ITIL® to individuals:ITIL® has helped the learners in getting acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in a business, producing improved productivity, performance, and competence.It addresses and teaches professionals to focus on the most important aspect of a business - the customer experience.ITIL® helps the professional to sort and prioritize the things that are of value according to the business standards.The reason why ITIL® is so much in demand has also to do with the fact that it increases the market value of a certified professionalExam structure:TypeThe Question types are MCQ or   Choice Questions. It consists of 40 questions.These questions are picked from the ITIL® Foundation Certification question bank.DurationThe Time limit provided is 60 Minutes or 1 hour for all the candidates in their particular languages.Passing scoreParticipants have to score 26 marks out of 40 (65%) to attain the certification.Provisions for additional time relating to languageFor candidates who are attempting the examination in a language which is not their mother tongue are allocated 15 mins more than the usual duration, making it 75 mins to complete their examination. They are also allowed to use the dictionary.PrerequisiteSince ITIL® is a competitive and rather tough examination, an Accredited ITIL® Foundation training is recommended. However, it is not a prerequisite.SupervisedYesOpen BookNoDeliveryThis examination is available in two formats. Computer-based or Paper-based formatITIL® certification level path & ITIL® V3 credit systemThroughout the certification course, there’s a certain number of ITIL® Credits awarded when you clear the levels through examination.1. Foundation CourseTraining: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards: 2 ITIL® creditsCertificate: Yes.2. Intermediate Course Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes.Certificate: Awarded on successful completion of each exam module.                 Service Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 credits    Continual Service Improvement - 3 credits                Service Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3. Managing Across Service Lifecycle – MALCPrerequisites: ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards: 5 ITIL® creditsCertificate: Awarded on successful completion of exam4. Expert Prerequisites: ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualification In Total - minimum of 22 ITIL® credits.Training: Not applicable. Examination: Not applicable, as this level is attained upon accumulating the required number of credits.Certificate: Yes.5. Master Course Prerequisites: ITIL® Expert certificateFive years of experience in leadership or management position.Training: Not AvailableExamination: Rather than an examination, it's more like a collective review of the work. So, No examination.Certificate: Yes.ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESITIL® FoundationIntermediateITIL® FoundationYESYESYESMALCITIL® Foundation- 15 credits in IntermediateYESYESYESExpertITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMasterITIL® ExpertNONOITIL® MasterITIL® Exam format for each level -ITIL® StageFormatFoundationType: Multiple choice examination questionsNo Of Questions: 40 questionsExamination duration: 60 minutes’ durationResult: 26 marks required to pass (out of 40 available) - 65%Closed book.PractitionerType: Multiple choice examination questionsNo Of Questions: 40 questionsExamination duration:135 minutes’ durationResult: 28 marks required to pass (out of 40 available) - 70%Open book - Only the official printed hard copy of the ITIL® Practitioner Guidance is allowed.IntermediateType: Multiple choicesNo Of Questions: Eight scenario-based and gradient-scored questionsExamination duration: 90 minutesResult: 28 marks required to pass (out of 40 available), equivalent to 70%Managing Acrossthe Lifecycle(MALC)Type: Multiple choice examination questionsNo Of Questions: 10 questions per paperExamination duration: 120 minutesResult: 35 marks required to pass (out of 50 available) - 70% Closed bookMasterProposal:The candidate needs to propose a concept for developing the business using ITIL® principles.Work Package:The candidate needs to implement satisfactory information about how useful the idea is and the advantages it will provide.A real-world design of their preference must be submitted.This design must span across a wide diversity of ITIL® areas and grow on the information which has been applied to implement real solutions.The candidate should show the advanced effects of the solution performed and showcase the advantages provided by it.Interview:The applicant needs to face the assessment panel for an interview. The certification will be granted upon successful conclusion and positive evaluation of the project and interview.Where to take the ITIL® exam? What are the two routes of taking the exam?There are various modes through which one can take the ITIL® exam. These modes are:Traditional Classroom StudyWeb-based or Virtual IT institutions.Usually, most professionals and students refer to take the former option because of the environment that the classroom provides. Being with fellow learners creates a sense of competition which helps in pushing each other forward.After completion of the course, the training center will also provide facilities to take the examination. In the traditional way, this exam is conducted in the center itself. If a candidate is very determined and focused, he/she can also choose to do self-study. Once the candidate has finished the course and is confident enough, he/she can schedule the examination as per their convenience. One must understand that rather than the medium, it is the skill and knowledge that matters.ITIL® Foundation Exam compositionFollowing are the contents of the exam:Service management as a practice (comprehension)This unit helps the candidate to have the basic knowledge and grasp the concept of service and to explain these concepts of management as a system.To be more precise, the candidate must be able to explain -why ITIL® is flourishingthe concept of best methods in the public domainthe idea of internal and external customersthe theory of service managementthe thought of IT service managementthe concept of stakeholders in service managementthe functions and processesthe idea of internal and external services.the process model and the characteristics of processesThe ITIL® service lifecycle (comprehension)This unit is developed to assist the aspirant to recognize the worth of the ITIL® service lifecycle. It explains the processing. The manner in which they combine with each other throughout the lifecycle and give a better understanding of the objectives, business value and of each aspect in the life cycle.Here, the candidate must be able to explain -the goals, design, and range of service strategy.the plan, intentions, and extent of service design.the construction of the ITIL® service lifecycle.the value service strategy provides to the business.what benefit service design provides to the business.the goal, aspirations, and expanse of service transition.the main purpose, objectives, and scope of continual service improvement.what support continual service improvement offers to the business.the mission, intentions, and range of service operation.what benefit service operation presents to the business.what benefit service transition provides to the businessKey principles and models (comprehension)The purpose of this unit is to help the candidate to understand and report the key principles and models of service management. It also teaches the candidate how to balance some of the conflicting forces within service management.At this level, the candidate must be able to:1Describe value creation through services2Baselines3Explain the continual service improvement program, understand the role of measurement for continual service improvement and, the relationship between key performance indicators and critical success factors (CSF).4Become proficient with measurement methods and metrics5Service solutions for fresh or substituted services information systems,  Management, and tools6Types of metricsprocess metricstechnology metricsservice metrics7Follow the 5 major viewpoints of service design8Recognize the importance of people, products, partners and processes, for service managementGeneric concepts and definitions (awareness)This unit will assist the candidate in defining some of the key terminologies and describe the fundamental concepts of service management.To be more precise, the candidate must be able to define and explain the following key concepts:Sr. No.Key concepts1Assets, capabilities, and resources2Business case3Change proposals4CSI register5Customers and users6Governance7Known error database8Outcomes9Patterns of business activity10Release policy11Risk management12Service catalog (both two-view and three-view types)13Service level agreement14Service portfolio15Service provider16Supplier17The Deming Cycle (plan, action, check, act)18The use of ideas in service operation19Types of services20Utility and warranty   Awareness (Selected processes)This unit is designed to assist the candidate in comprehending how the service management processes offer the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts, activities, and interfaces for four of the core processes, and to state the purpose, objectives, and scope for eighteen of the remaining processes.Selected functions (awareness)This unit is designed to help the candidate to describe the objectives and organizational structures of the service desk function. It will also help to demonstrate the role, objectives, and overlap of three other functions.To be more precise, the candidate must be able to -Explain the role, objectives and organizational structures for the service desk functionState the role and objectives of the technical management functionThe application management function with application developmentThe IT operations management function (IT operations control and facilities management)Selected roles (awareness)This unit assists the candidate to account for and to be conscious of the responsibilities of some of the fundamental roles in service management. The candidate must learn to account for the role and the responsibilities of these following things:Process ownerProcess managerProcess practitionerService ownerTechnology and architecture (awareness)The objective of this unit is to encourage the candidate to understand how service automation serves with expediting service management processes.Competence and training (awareness)This unit is not included in the examination but it’s recommended that the candidate goes through it as it will give a revision and the complete essence of what the whole training session is about. To be more precise, the candidate will learn -Skills and Competence for service managementCompetence and skills frameworkAttain the whole TrainingAdvanced feature of ITIL® certification -Once you acquire the certificate, you can put credential in your resume for as long as you want. There is no expiration for the ITIL® V3 certificate.Currently, there are four versions of the certification. This also creates a lot of confusion as most of the time, the edition of the certificate is not mentioned.One should keep in mind while preparing for the exam to study from the updated materials when they appear for the examination.So what about those who obtained the previous editions of the certificates? The ITIL® Examination organized a “Bridge Course” or “bridging program” which are intended to help the candidates who have previous versions of certifications to upgrade to the latest versions. ITIL® Examination languagesITIL® Examination is available in two different languages  -ITIL® Foundation (English)ITIL® Foundation (JPN)ITIL® Foundation certification exam passing score Being a competitive examination, ITIL® has set some requirements which must be met. Only after that, the candidate will be awarded the certification and be eligible to advance in the higher levels of the ITIL®.Pass Score Minimum Marks required - 26/40 or 65%Result Declaration -The timeline of result announcement can differ from center to center but the average time remains the same. For particular details, it is advised to communicate with the Examination Institution or Training Provider directly.This is how the procedure takes place:After you have finished the exam, the Accredited Training Provider which arranged the examination will supply you with a result paper.If the exam was web-based or computer-based MCQ (Multiple Choice Questions), the result will be produced immediately.For those attempting the essay response examinations, the results will reach them within 4 to 8 weeks.Candidates who don't receive their results within the mentioned timeline are strictly advised to contact their respective training providers or Examination Institutes.Certification Timeline:The usual duration varies according to the Examination Center and training provider. But the average timeline remains the same.Once the examination is over, the candidate will receive the results. The timeline of the results depends on the mode and type of examination. If it's a computer-based examination, the results are delivered immediately. But if its an essay response examination, it takes 4-8 weeks for the candidate to obtain his/her results.If the candidate has cleared the examination, he/she will be eligible to receive the ITIL® certification. In the case of web-based or computer-based examinations, the official certification takes 2 to 4 weeks to reach the candidate as it is supplied from the official Examination Institute. If the candidate doesn't receive the certificates within the mentioned timeline, it is highly prudent to contact their respective training providers or Examination Institutes.In the case of the Long written exam or essay response examinations, the timeline to acquire the certification increases from 4 to 8 weeks.What to do if I fail in the ITIL® exam?In the last few years, the demand for ITIL® has grown exponentially. This is largely because organizations have realized how valuable the ITIL® framework can be. From effective cost reduction to enhanced customer experience, ITIL® framework can do wonders and take the business to new heights.It is this demand that has also increased the competition as many professionals, as well as students, are trying to get into the certification course to improve their skills and advance their values in the business market.So it is common for students and even professionals to fail to clear the examination in the first attempt. The foundation exam might be easy to crack comparatively. But as the level increases, the tough competition, as well as the intensity of the exam, increases too.For those individuals who have been unable to qualify the exam, it is advised to not lose hope and try again. As one can take the examination again as soon as he/she feels confident enough. But before that, one must analyze all his options.There are two options for those who want to retake the examination:1. Retake the examWithin a month of the failed exam, the students who wish to retake the ITIL® exam must submit a transcript of their results so that they can request for the retake exam voucher.The vouchers are valid for a year from the date of issue.Retake vouchers are applicable only for web-based exams.2. Retake the course Students who are willing to go through the course again must submit a transcript of their results to the training centers within a month of the failed exam.Once the training center has examined the reports, the student can be enrolled at the center again.No additional charge for re-admission is valid only for the period of 6 months from the date of failed exam.ITIL® is a framework which boosts the business through its correct implementation and methodology. As you proceed with the examination, the stages will get tougher and more complicated. But ultimately, it's an exam, with time, knowledge and practice, you will be able to achieve it. And if you can't, don't stop trying!
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9542
An Introduction To ITIL® Exam

ITIL® is the most widely adopted ITSM framework i... Read More

8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best practices for IT service management, assisting individuals and companies understand business change, transformation and growth through the proper use of IT. As organisations have realised the importance of the ITIL® Framework in terms of business management, the demand for ITIL® certified professionals has increased rapidly. The fact that industries other than IT, such as educational institutions as well as healthcare keep looking for such candidates is a testament to the growth of ITIL®.ITIL® has helped the learners in getting acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in business, further producing improved productivity, performance, and competence.It addresses and teaches  professionals to focus on the most important aspect of a business that is customer experience.ITIL® helps the professional in sorting and prioritizing what is more valuable according to business standards. This allows to get the work done more efficiently.It increases the market value of a certified professional.What are the career benefits of ITIL® certification?Now, let's look at the career benefits of ITIL® certification for each level respectively.Level 1: ITIL® Foundation  It is the first-level certification course. Pursuing this will give participants a basic understanding of the ITIL® framework.Help understand how ITIL® can be used to enhance IT service management.It is helpful for anyone with an interest in IT service management.Level 2: ITIL® PractitionerThe certification was designed in 2016.The process directs on events and conditions in the daily business life cycle.A candidate gets to know some features of crucial concepts.This covers two major areas: Service Capability and Lifecycle.Level 3: ITIL® Intermediate This level is divided into multiple sections which demonstrate revised methods for successful implementation of ITSM.This level is more superior to the previous levels.Intermediate certification is globally accepted in the IT sector.Modules are categorized into Service Capability and Lifecycle.The Service Lifecycle modules:Service Design (SD)Service Strategy (SS)Service Operation (SO)Service Transition (ST)Continual Service Improvement (CSI)Service Capability modules:Planning, Protection, and Optimization (PPO)Operational Support and Analysis (OSA)Service Offerings and Agreements (SOA)Release, Control, and Validation (RCV)Students have a choice of modules in a single category or modules in both categories for qualification.Level 4: ITIL® Expert This is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business management.An Expert certification is the proof of tremendous expertise, knowledge and skill base.Level 5: ITIL® Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL®.The final stage of the certification which comprises extensive knowledge of the techniques and exceptional methods of ITIL®.It also incorporates the high-level process for its associated administration methods.The Master certified professional is highly valued for their experience, skills, and expertise.What will be the average salary for ITIL® certified professionals?Now that we are aware of the benefits of each level of the certification, let's see how the average salaries differ among the different levels of ITIL® certified professional.The average wage for the foundation certification starts from nearly $82,795 per year for Service Delivery Manager to $106,280 per year for engineering Program Manager.Here’s a table that details it out well:RoleAverage salary per annum in USAverage salary per annum in IndiaService Delivery Manager$82,795INR 1,366,982IT Analyst$86,361INR 7,32,612Asset Manager$88,552INR 5,39,533IT Project Manager$91,257INR 1,433,472IT Manager$101,181INR 10,82,029Engineering Program Manager$106,280INR 18,19,880The salaries are directly proportional to the level of certification. This means that for more advanced certification, the Intermediate or above the average salaries exceed $117,000 on average for posts such as ITIL® Service Lifecycle: Service Transition and Service Lifecycle: Service Operation.RoleAverage salary per annum in USAverage salary per annum in IndiaSenior IT Project Manager$112,899INR 1,818,560Service Transition$117,000INR 13,34,273Service Operation$117,000INR 610,864IT Director$130,191INR 3,417,221Chief Information Officer (CIO)$168,932INR 4,143,013Top Benefits of having ITIL® certification for IndividualDifferent Individuals come together with different values but a similar goal to create an organization. Before proceeding on how ITIL® benefits the companies, let's understand how ITIL® certification  benefits an individual.1. Enhanced productivity A certified candidate is trained to understand the ITIL® framework thoroughly. It gives them an edge as they will not only be able to detect the issues but also apply these concepts which will allow them to manage work processes adequately. Also, they are aware of the importance and procedures followed in the ITIL® framework; this assists them to be more productive and utilize the resources to their maximum extent.2. Increased Wage A certified candidate is highly valued for his skills and expertise. This is the reason why any IT company will prefer a certified professional over a non-certified candidate.On completing the course, a certified candidate has a better understanding of ITSM, which helps them to be more valuable for the company.Not only is the wage higher, but a certified professional is also expected to have an exponentially higher scale compared to others due to their superior adaptation and learning skills.The average pay for an ITIL® certified candidate can grow more than 15%. 3. RecognitionHaving the ITIL® credentials in your resume is the verification of your advanced management abilities. Not only will your peer groups and colleagues will appreciate your value but even your seniors will recognize you for your superior understanding and efficient execution of the tasks.4. Common Terminologies Mastering the common terminologies during the course of the workshop will give a certified candidate an edge over others as this will let them have better communication with the client and improve on customer experience.5. Holistic ViewOne of the most advanced features of ITIL® is that it teaches the candidate how to observe. This allows him/her to see the big picture and plan their actions accordingly. Also, this will assist the professional in giving long term feedbacks and contributions which are highly valued in the industry.6. Generation of IdeaThe holistic view and skills allow the certified candidate to generate better and effective ideas. Since they are equipped with a better sense of understanding of the framework, it allows them to keep a track of how the organisation is progressing and what it needs to keep growing.7. Stand outThe framework is established to help the organisation to solve the everyday issues and boost their ITSM to gain the maximum profit. Since a certified learner will know how to utilise the framework to its fullest, this will make the professional stand out from the crowd. Not only will this boost their confidence, but will also push them to work more efficiently.8. Prepared for the futureITIL® certified professionals have a better chance of getting adapted to new jobs and handle the responsibilities much more efficiently as compared to others. Their adaptation skills are far more superior due to their expertise and high knowledge on the understanding of the process.What are ITIL® benefits to the organizationIn an organisation, issues like software expiration, hanging of a computer system or the server goes down during an important event, are almost inevitable. But it all comes down to how the situation is being handled at the service desk. Whether it’s all chaos followed by blame games or is it a calm situation where professionals are working towards solving the issue.The latter is the case where one would witness that the organisation already has steps and measures to control these situations under their damage-control means.“Clients have identified improved customer satisfaction with IT services, better communications and information flows between IT staff and customers, and reduced costs in developing procedures and practices within an enterprise.”A Gartner report on the implementation of ITIL® by organisations put this out.Following are the reason why an organization must have ITIL® implemented -1. Better communicationWith the rise of business dependence on IT, having an organisation that is well acquainted with the best practices towards ITSM, and having a common framework will remove the additional need for lengthy processes which consume a lot of time and effort. This will allow organisations to work hand-in-hand and to push each other to do their best. Also, this would eliminate the communication gap and work friction as the quality and approach will be similar.2. Improved productivityUsually, a lot of valuable work hours are lost in cases of small errors and dysfunctions. Mostly, the employees are not aware of what they have to do. This wastes their valuable working hours, sours the customer experience and ultimately the reputation of the company.However with the right framework and the knowledge that it provides, it is possible for the employees to follow those specific steps to finish the task.  3. FlexibilityThe biggest issue that hits SMBs is that when they try to expand, their systems and procedures are unable to adapt to the massive changes. This puts a sudden halt to their growth, and it takes a considerable amount of time to come out of this.But the best feature of the ITIL® framework is that it supports scale and expansion. Due to its flexibility and adaptation, the process and systems remain unaffected.Also, the SMBs suffer massively by the hardware which is associated with their systems. But ITIL® framework takes care of this issue through ITIL®- supported service desk, which looks after such complications beforehand, further allowing the transition to be smooth and efficient.4. Enhanced Service QualityITIL® implementation provides the organisation with every possible damage-control measures. It also allows the employees to understand what needs to be done rather than distressing. And so, the calmness in the employees makes it possible for them to observe, plan and execute their actions appropriately.The ITIL® frameworks keep track of all the procedures and steps that are supposed to be followed; this makes sure that lessons are learned from past mistakes. It ultimately enhances the quality of the service provided by the organisation.5. ResultsWith improved service quality, smooth transition, and enhanced productivity, it is a proof that an ITIL® assisted organisation is far more advanced and likely to achieve their targets than an organisation which works randomly.  The ITIL® implementation also looks after the cost-reduction methods and time management. Moreover, it gives priority to the user experience making sure that the customers are satisfied. The smooth flow of work and chaos free work environment promotes productivity and keeps the employees happy.What is the process of ITIL® implementation in an organizationKnowledge can only be useful when we can apply it correctly. Similarly, just knowing about the ITIL® framework isn't enough; the organisation must have the resources and patience to implement it if it wants to harness the benefits.As by now, we are aware that the reason behind ITIL®’s global acceptance is because it is based on years of experience and thousands of examples.  But we are also aware of the fact that every organisation has different goals, values and therefore, one might not need every part of ITIL®.ITIL® for SMBsIn the previous sections, we discussed how the small and medium-sized businesses suffer for following random blueprints. SMBs majorly benefit when the ITIL® is implemented in arts. This allows them to understand which ITIL® art they actually need as their goals.For example, in SMBs usually, 1-2 people manage the computer section. They are responsible when some issue happens with the system. In such cases, they won't need or have the time to control service strategies. Here, Incident management will be profitable and effective.Now the trick lies into analysing which ITIL® process needs to be implemented first.While every organisation is different, these are the most common factors which influence the business sectors -1. Change Management:Unresolved issues can interrupt daily IT services. If the company is nervous about executing positive developments, this method could be instant help.2. Incident Management: This method is perfect for organisations suffering from unplanned disturbances to IT duties, like system blackouts. This process assists the IT service to return to the users as soon as possible.3. Request Fulfilment: This method helps the organisations to record their user's request and making sure that every claim possible is being taken care of. It also improves the quality of user experience.Plan an ITIL® implementation roadmapThe best way to implement ITIL® is by making it a long term goal rather than achieving every art at once. The latter creates confusion and is expensive. The reason why the long term goal is useful is that it allows the companies to have sufficient time to adapt to the changes. It's taking one step at a time which doesn't put unnecessary pressure on the employees. As time passes, the organisation can eventually execute the following steps one by one. This allows the organisation to grow at their pace without any complications.Establish an ITIL® Culture The organisation has to provide training before implementing the ITIL®. If this isn't taken care of, there will be more damage than good, as, after implementation, most employees will have a hard time understanding and executing the processes.Also, separate leaders have to be selected as mentors for ITIL foundation training. They will be the one who lead the teams into implementing the concepts of ITIL® for enhanced productivity.ITIL® BenefitsFollowing are the major benefits at a glance -Reduced IT costsImproved IT services by using proven best practice processesBetter customer experience with more professional approach to service deliveryStandards and guidanceImproved productivityImproved use of skills and experienceDrawback:ITIL® framework is perhaps one of the most successful methodologies ever applied in business. But there is a scope for improvement -As a framework and applied methodology, ITIL® has no limitation.The only drawback of the ITIL® is that since it's a set of rules and a framework, it is as successful as the people using it allow it to be.So it depends on the organisation on how effectively they can utilise the concepts to boost their productivity, which further increases the success rate of the ITIL®.ConclusionIt should be noted that if not applied properly, even applications of ITIL® are bound to fail. The whole team working towards achieving the goal is the key to its success. The results and outcomes of ITIL® will only be visible when they have been applied adequately. Eventually, ITIL® will be only as successful as you  allow it to be. However, if used effectively it will definitely increase the chances of success exponentially.
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6717
8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best ... Read More

The Way Beyond ITIL® Certification

ITIL is a framework of best practices for delivering IT services. It was designed to streamline the selection, planning, delivery and maintenance of IT services, according to the requirements of business. The requirements of business can vary from improving customer relations, creating a stable IT environment to reducing costs.How ITIL certification helps career advancement? 1. Enhanced productivityA certified candidate is trained to understand the ITIL framework thoroughly.They have a great insight into how the concepts.This gives them an edge as they will not only be able to detect the issue but also imply these concepts which will allow them to adequately manage.Also, they are aware of the importance and procedures followed in the ITIL framework, this assists them to be more productive and utilize the resource to their maximum extent.2. Increased Wage A certified candidate is highly valued for his skills and expertise.This is the reason why any IT company will refer the certified professional over a non-certified candidate.Due to the course, a certified candidate has a better understanding of the ITSM, which helps them to be more valuable for the company.Not only is the wage higher, but a certified professional is also expected to have an exponentially higher scale compared to others due to their superior adaptation and learning skills.The average pay for an ITIL certified candidate can grow more than 15%.3. RecognitionHaving the ITIL credentials in your resume is the verification of your advanced management abilities.Not only will your peer groups and colleagues appreciate your value but even your seniors will recognize you for your superior understanding and efficient execution of the tasks.4. Common Terminologies Being aware of the common terminologies which were a part of the course will give a certified candidate an edge over others.This will let them have better communication with the client and improve the customer experience.5. Holistic ViewOne of the most advanced features of ITIL is that it teaches the candidate how to observe.This allows him/her to see the big picture and plan their actions accordingly.Also, this will assist the professional in giving a long term feedbacks and contributions which are highly valued in the industry.6. Generation of IdeaThe holistic view and skills allow the certified candidate to generate better and effective ideas.Since they are equipped with a better sense of understanding of the framework, it allows them to keep a track of how the organization is progressing and what it needs to keep growing.7. Stand outThe framework is established to help the organization to solve the everyday issues and boost their ITSM to gain the maximum profit.Since a certified learner will know how to utilize the framework to its fullest, this will make the professional stand out from the crowd.Not only will this boost their confidence, but will also push them to work more efficiently.8. Prepared for the futureIt has been found out from a survey that ITIL certified professionals have a better chance of getting adapted to new jobs and handle the responsibilities much more efficiently as compared to others.Their adaptation skills are far more superior due to their expertise and high knowledge on the understanding of the process.That was the major benefits of ITIL for individuals. Let's take a look at how the framework helps the organization to lift up their business -1. Better communicationWith the rise of business dependence on IT, having an organization that is well acquainted with the best practices towards ITSM, and having a common framework will remove the additional need for lengthy processes which consume a lot of time and effort.This will allow organizations to work hand-in-hand and to push each other to do their best.Also, this would eliminate the communication gap and work friction as the quality and approach will be similar.2. Advanced productivityUsually, a lot of valuable work hours are lost when in cases of small errors and dysfunctions. Mostly, the employees are not aware of what they have to do. This in turn not just wastes their working hours but also sours the customer experience and ultimately the reputation of the company.But with the correct framework and the knowledge that it provides, it makes it possible for the employees to follow those certain steps in order to finish the task.This saves time which can be used to improve the productivity of the organization.3. FlexibilityThe biggest issue that hits SMBs is that when they try to expand, their systems and procedures are unable to adapt to the massive changes. This puts a sudden halt to the growth of the organization and it takes a considerable amount of time to come out of this.But the best feature of the ITIL framework is that it supports scale and expansion. Due to its flexibility and adaptation, the process and systems remain unaffected.Also, the SMBs suffer massively by the hardware which is associated with their systems.But ITIL framework takes care of this issue through its ITIL- supported service desk which looks after such complications beforehand. This allows the transition to be smooth and efficient.4. Enhanced Service QualityITIL implementation provides the organization with every possible damage-control measures.This allows the employees to understand what needs to be done rather than panicking.Also, as the calmness in the employees makes it possible for them to observe, plan and execute their actions properly.The ITIL frameworks keep track of all the procedures and steps that were followed, this makes sure that lessons are learned from the past mistakes and improve upon them. This ultimately enhances the quality of the service provided by the organization.5. ResultsWith the above enhancements included that the ITIL implementation provides, such as improved service quality, smooth transition, and enhanced productivity, it is a proof that an ITIL assisted organization is far more advanced and likely to achieve their targets than an organization which works randomly.  The ITIL implementation also looks after the cost-reduction methods and time management. Moreover, it gives a priority to the user experience making sure that the customers are satisfied. The smooth flow of work and chaos free work environment promotes productivity and keeps the employees happy.What are the Career Benefits of Each ITIL Certification level?Now, let's look at the career benefits of ITIL certification for each level respectively -Level 1: ITIL Foundation  It is the first-level certification course. In this stage, the generic concepts and factors of ITIL are to the students.These factors are used in the two significant sections of ITIL - The Service Lifecycle and its lifecycle stages.A candidate will obtain general awareness essential for ITIL support and Services Delivery.Level 2: ITIL PractitionerThe certification was designed in 2016. This level features methods to implement the ITIL framework.The process directs on events and conditions in the daily business life cycle.A candidate gets to know some features of crucial concepts.This covers two major areas– Service Capability and Lifecycle.Level 3: ITIL Intermediate This level is divided into multiple sections which demonstrate revised methods for successful implementation of ITSM.This level is more superior than the previous levels.Intermediate certification is globally accepted in the IT sector.Therefore this opens the door many possible positions in IT.Modules are categorized into Service Capability and Lifecycle.The Service Lifecycle modules:Service Design (SD)Service Strategy (SS)Service Operation (SO)Service Transition (ST)Continual Service Improvement (CSI)Service Capability modules:Planning, Protection, and Optimization (PPO)Operational Support and Analysis (OSA)Service Offerings and Agreements (SOA)Release, Control, and Validation (RCV)Students have a choice to modules in a single category or modules in both categories for qualification.Level 4: ITIL ExpertThis is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business management.An Expert certification is the roof of tremendous expertise, knowledge and skill base.This certification is assured to provide candidates who know the best practices of the ITIL framework.Level 5: ITIL Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL.The final stage of the certification which comprises extensive knowledge of the techniques and exceptional methods of ITIL.It also incorporates the high-level process for its associated administration methods.The Master certified professional is highly valued for their experience, skills, and expertise. The certification is the roof that the candidate is the best in his/her domain.Job opportunitiesFollowing are the jobs that you can expect through ITIL certification -Process CoordinatorExperience required is a minimum of two years.Level: Foundation-level to Intermediate-levelResponsibility: Assure that the administrative actions in a process are conducted as planned.Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleExperience - At least eight years of working experience for a certified ITIL professional.Level -This is operated at the mid-management level. Responsibility:The role here is to ensure that activities in the service management are in accordance with the given processes.He/she will be managing the coordinators under you who will directly report to you.The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleExperience - This role of Process Consultant requires experience of ten years.Level - An ITIL certified professional.Requirement - The candidate also needs to have certain different abilities with Observation skills being the most dominant traits. Also, they need great “Problem-solving’’ abilities.Responsibility - An ITIL Consultant must have great observation skills as this would allow him to notice inconsistencies in processes and immediately plan about optimization. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the process as smoothly as possible.This is one of the most highly-paid and respectable posts in the industry.Salary Growth In the industry, the salary is directly proportional to the level of certification. The higher the certification is, the higher is the salary. Of course, there are other factors too that influence this growth, such as -Professional experienceKnowledgeThe pace at which you absorb ITIL concepts.The interest you have in IT methods.Below is the average annual salary of some of the ITIL certified jobs, starting from the foundation level and going all the way to the masters.Sr. NoRoleAverage salary per annum in the USAverage salary per annum in India1Service Delivery Manager$82,795INR 13,66,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5,39,5334IT Project Manager$91,257INR 14,33,4725IT Manager$101,181INR 10,82,0296Engineering program manager$106,280INR 18,19,8807Senior  IT Project Manager$112,899INR 18,18,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 6,10,864The growth in the number of professionals doing certificationThe huge demand of ITIL framework is because of the result it has shown over the years. The growth and development have been witnessed in both the organization as well in the individuals.ITIL has helped the learners to get acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in a business producing improved productivity, performance, and competence.It addresses and teaches professionals to focus on the most important aspect of a business, the customer experience.ITIL helps the professional to sort and give priority to what is more valuable according to the business standards. This allows the organization to focus on the priorities more work more efficiently.The reason why ITIL is so much in demand has also to do with the fact that it increases the market value of a certified professionalWhich type of sectors is providing jobs?The reach of the ITIL framework is not just limited to IT sectors. Various sectors depend on the structure and methodologies of ITIL. An ITIL certified professional is given higher reference than a non-certified worker. This is because the ITIL credential in their resume is proof of their credibility and expertise.Their knowledge and experience about the ITIL concepts will help the organization to implement the procedures more efficiently, thus giving them an edge and allowing them to move towards achieving their vision.The methodologies help the organizations to improve their career objectives as well as implementing cost methods. the ITIL certified professionals together with the framework, establish a strong base to uplift the IT service management and therefore, improving the customer experience.Many of the leading companies have made it mandatory for their employees to have ITIL training. Companies from different sectors are hiring ITIL professionals to fulfill their vision. A lot of companies and industries have embraced ITIL globally after realizing its never-ending list of benefits. Some of them are -Technology - The most advanced and leading sector which is upgrading every day has understood the importance and need of the ITIL frameworks.Companies associated with technology that have implemented ITIL are -MicrosoftIBMHPFujitsuRetailers - Retailers are the backbones of the business industry. ITIL was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL framework -WalmartTargetStaplesFinancial Services - Given the benefits of the ITIL framework especially in implementing cost-effective methods which not only saves resources but also the time and effort consumed on it. Some of the leading financial service providers who have adopted the ITIL are -Citi BankBank of AmericaBarclaysEntertainment - Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that have approved the ITIL are -SONYDisneyManufacturers - The building blocks of the industries are the manufactures. ITIL magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers are -BoeingBombardierToyotaLife Science - One of the most intellectual and smartest sectors in the world. It's really not surprising that they have adopted the genius of ITIL. The companies that have providers who have adopted the ITIL are -Lilly PfizerTakedaThere are many other companies all over the world that have implemented the ITIL. If one notices, All the above companies are in the to for their game. What do they have in common? The ITIL framework! This itself is the validations of the wonders that ITIL can.Ultimately, it all depends on corporate buy-ins and staffs. The ITIL will be as successful as effectively you allow it to. But if used constructively, it definitely increases the chances of success exponentially.
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The Way Beyond ITIL® Certification

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