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The New ITIL® V4 And Major Reasons To Choose It

ITIL® is the most popular ITSM methodology in the world. One of the main reasons behind its success was its flexibility and adaptability. It was developed by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s, but it is now owned, managed, updated, and certified by AXELOS.Last year, AXELOS announced its latest version, ITIL® V4. It was released in the first quarter of 2019, around February. The prime focus was on combining the most efficient ITIL® practices around the world with the ITIL® guidelines.The reason why the latest version is considered to be the best as it has been developed by a team of over 150 professionals which includes content writers, IT professionals, and a newly developed group. This group has more than 2000 members who have served in very large organizations worldwide. Their feedback has been taken into consideration to make sure that this version overcomes any limitations which its predecessors may have faced.Introduction to ITIL®In order to regulate the IT services with the needs of the business, ITIL® was introduced. It is a set of rules and methodologies which consist of the best practices developed over the years in the business industry. The ITIL® V3 (or ITIL® 2011) which turned out to be the most popular version is based on 5 fundamentals -ITIL® Service StrategyITIL® Service DesignITIL® Service TransitionITIL® Service OperationITIL® Continual Service ImprovementFor many years, ITIL® V3 ruled the industry because of its wide application. Even though it was one of the best-selling and globally-adopted versions, to adapt to the new changes in the industry, AXELOS came up with the latest version - ITIL® V4.What is ITIL® V4?The structure of the latest version has been enhanced to manage business companies to request new service management challenges. They also support them efficiently by applying modern technology to its highest ability. Versatility, integration, and organized systems have been given prime importance while composing this version.This methodology can be adjusted and embraced by different types of business to provide the best service and heighten customer experience. This will guide them in not only discussing management challenges but also solving them. It also supervises maturing the concepts so that the organization or the candidate can practically apply them to their daily obstacles and deal with them adequately. ITIL® V4 will also assist in governing as well as managing every possible IT-enabled service.ITIL® V4 is the new revamped version for ITSM to combine modern technology in a more holistic manner. This step was taken to give the best possible outcome from all the resources available.The target audience ranges from students to professionals aiming to get acquainted with the new updates. This is coined to be a huge development as it is not only working on the drawbacks of the earlier versions but is also aiming to get the most powerful methods to promote the business industry.Major elements of ITIL® V4ITIL® SVS or ITIL® Service Value System is one of the principal components of the updates in ITIL® V4. It represents how the different projects and elements of the organization operate collectively to encourage value creation by IT-enabled services.The different features of SVS can be implanted in such a way that it doesn't cause any stress over the organization. This makes it very pliable to adapt. Both the qualities, coordination as well as absorption are needed to keep the organization growing at a constant pace. This helps the system to drive the organization in an instrumental, visionary, and unified direction.ITIL® SVS majorly focuses on these components -  ITIL® service value chainITIL® guiding principlesITIL® practicesGovernanceConstant growthThe ITIL® service value chain demonstrates a working model for the creation, execution, and steady growth of the services. The design consists of 6 chief elements that can be connected synchronically using numerous ways hence creating distinct value streams. To approach the requirements of multimodal service management, the value chain is made flexible enough to be easily adapted through various procedures like centralized IT and DevOps. It is this flexibility that enables the company to concentrate on the steady growth as well as to satisfy the ever-changing interests of the industry.ITIL® practices support in developing the service value chain by extending their flexibility. To support ITSM practitioners with a complete toolset, all ITIL® practice supports multiple service value chain activities.An organization’s performance and fundamental core heavily represent its growth. This is why the ITIL® guiding principles are executed as they aid in building a fruitful environment through daily activities. They also ensure that everyone in their organization are on the same page and is working towards achieving a unified vision.The governing body oversees and shares some specific guidelines and tactics with the organization to improve results. The governance also helps in improving coordination among the divisions of the company and hence raising the company’s value.Why ITIL® V4?The most important reason for developing an advanced version of the ITIL® V3 was because of its certain limitations. These are -Failure to comprehend the current trends in the IT services and software developments.Bad relationship with the ITSM CommunityThe latest version addressed these issues by publishing the updates in the community, thus giving them a heads-up and possibly eliminating any obstacle in the free flow of data. ITIL® V4 has successfully combined the concepts of Agile, DevOps, and Lean with that of the standard ITIL® practices. This makes the new version flexible and keeps it updated for the future.Apart from this, the foundation stage is completely revised to give students and professionals a clear inside view from the very beginning.It is revised based on the needs of modern business. The revisions of the ITIL® V4 are completely practical and are based on the feedback of thousands of ITIL® practitioners.The significant variations which can be witnessed in ITIL® V4 are-Fewer siloesInformation across the whole businessMore allianceCombining Agile and DevOps within ITSM policies.This update has made the ITIL® way more agile, extensible, and collaborative.Principles of ITIL® V4Right from the beginning, ITIL® has always followed certain principles. Similarly, like its predecessors, ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.The most fascinating progression of the newer version is that it encourages the alliance of IT department with other departments.This is not only profitable but highly effective too due to the arrival of new technologies and most of the departments depend on it to get their work done. ITIL® V4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction are top priorities for the new version.ITIL® V4 certification levelsThere have been certain updates in the certification level in the new version. Before proceeding to those upgrades, let's take a look at the previous version.The previous version of the ITIL® V3 was divided into 5 levels -FoundationPractitionerIntermediateExpertMaster.Master was the highest level and the foundation was for beginners. With each stage, the depth of understanding of the subject increases.There has been an update in the new scheme of the ITIL® V4. Now, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.Below are the four certification levels within the ITIL 4 scheme:FoundationManaging ProfessionalStrategic LeaderMaster.After the foundation level are the levels of Strategic Leader and Managing Professional. Both of them have their own modules and exams.ITIL® Managing Professional (MP)ITIL® Managing Professional (MP) is designed for learners who deal with technology and digital teams throughout the organization. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.Modules cover ‘ITIL® Specialists’ in -Drive Stakeholder ValueCreate, Deliver and SupportHigh Velocity ITITIL® MasterManagingProfessionalTransitionITIL®  Managing ProfessionalITIL® Strategic LeaderITIL® SpecialistITIL®SpecialistITIL®SpecialistITIL®StrategisITIL®StrategistITIL® LeaderCreate,deliver andsupportDriveStakeholderValueHighVelocityITDirect.Plan andImproveDirect.Plan andImproveDigital & ITStrategyITIL® FoundationITIL® Strategic Leader (SL)This exam is designed for those who engage with “every digitally equipped assistance”. The objective of this ITIL course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in this process.Syllabus includes -ITIL® Leader – Digital & IT StrategyITIL® Strategist – Direct, Plan, and ImproveBoth of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.How to do the transition from ITIL® V3 to ITIL® V4?It is known that ITIL® V3 is the most popular version. Also, the certification is valid forever once you acquire the credentials in your resume. The ITIL® V3  is flexible, which is the reason why it is globally accepted. However, after the release of the new version, many will think of upgrading their certifications. AXELOS has defined paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.  There are numerous ways to get the transition done. Following are the various transition paths -ITIL® V3 Foundation certified Since this is the beginning level, it is advised that the student takes up the ITIL® V4 foundation. The reason being that the foundation process of the ITIL® V4 has witnessed maximum changes.Transition in the early path will be beneficial as the learner will be well versed with the new contents of the latest certification. Also, the material on ITIL® V4 Foundation is vast and hence, it's a great opportunity for the learners to get to know new methods and techniques that are updated and as per current business trends.ITIL® Practitioner/Intermediate level AXELOS doesn't want the learners to waste their time and efforts, therefore if an individual is on the Practitioner or Intermediate level, it is advisable to continue pursuing the current level.Once they have achieved 17 credits, they are eligible for the easy transition to ITIL® 4 and take ITIL® Managing Professional Transition module. This will allow them to earn the ITIL® Managing Professional designation.ITIL® V3 Expert Those who have successfully made it to the Expert level can pursue the ITIL® Managing Professional Transition module, provided, they have received the certification.After acquiring the ITIL® Managing Professional designation, one can pursue the ITIL® Strategic Leader stream. This is completely based on the interest of the person. Fulfillment of either of the streams will lead the student straight to the final level, ITIL® Master.We have briefly summarised the paths into a table for your reference.ITIL® V3 CertificateThe path for transition to V4ITIL® V3 FoundationAcquire ITIL® V4 Foundation certificateITIL® V3 Practitioner1. Begin from ITIL® V4 Foundation2. Continue with the ITIL® V3 modules till intermediate and make a transition to MP under V4.ITIL® V3 IntermediateBeing a V3 intermediate, you can make a transition to V4 by taking up the modules under V4 MP.You don't have to go ahead with the MALC exam.ITIL® V3 ExpertIf you're a V3 Expert, you need to take the V4 MP in order to make a transition to V4 in order to continue with your ITIL® journey.ITIL® V3 Vs. ITIL® V4There is one common question regarding ITIL®, as to how exactly ITIL® V4 and V3 are different from each other.ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011.Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.The nine principles are:Device for knowledgeConcentrate on contentExplore holisticallyCommence where you areStudy directlyDevelop iterativelyAssociateBe fairKeep it simpleITIL® V4 works according to public perception and needs. Because of this, customer feedback and satisfaction are top priorities for the new version.In addition to these principles, the ITIL® V4 has major updates like:Outstanding integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to render the framework extra flexible and powerfulOther major updates in ITIL® V4 The objective of the new version is to focus on the practical aspects of the business. The course has been kept as compliant as possible to assist the organizations towards being larger, developed and united service providers.The Service Value System (SVS) has also been gradually updated. It now gives a whole end-to-end scenario of what's occurring behind the scenes during the business transactions. This enables the students to gain a sound knowledge and contribute more to the process.A notable challenge was not to make the ITIL® V4 totally independent from its previous versions. This will create chaos in the system between the ITIL® V4 and the ITIL® V3 certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.ITIL® V4 owns many of the underlying factors of the V3 as they assist the organizations in implementing efficient IT service management.Conclusively, the brand-new version is developed to meet the ever-growing demands of the digital environment. ITIL® V4 has been developed to provide a practical and flexible basis from the current complex digital environment.
Rated 4.5/5 based on 15 customer reviews

The New ITIL® V4 And Major Reasons To Choose It

9975
The New ITIL® V4 And Major Reasons To Choose It

ITIL® is the most popular ITSM methodology in the world. One of the main reasons behind its success was its flexibility and adaptability. It was developed by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s, but it is now owned, managed, updated, and certified by AXELOS.

Last year, AXELOS announced its latest version, ITIL® V4. It was released in the first quarter of 2019, around February. The prime focus was on combining the most efficient ITIL® practices around the world with the ITIL® guidelines.

The reason why the latest version is considered to be the best as it has been developed by a team of over 150 professionals which includes content writers, IT professionals, and a newly developed group. This group has more than 2000 members who have served in very large organizations worldwide. Their feedback has been taken into consideration to make sure that this version overcomes any limitations which its predecessors may have faced.

Introduction to ITIL®

In order to regulate the IT services with the needs of the business, ITIL® was introduced. It is a set of rules and methodologies which consist of the best practices developed over the years in the business industry. The ITIL® V3 (or ITIL® 2011) which turned out to be the most popular version is based on 5 fundamentals -

  1. ITIL® Service Strategy
  2. ITIL® Service Design
  3. ITIL® Service Transition
  4. ITIL® Service Operation
  5. ITIL® Continual Service Improvement

For many years, ITIL® V3 ruled the industry because of its wide application. Even though it was one of the best-selling and globally-adopted versions, to adapt to the new changes in the industry, AXELOS came up with the latest version - ITIL® V4.

What is ITIL® V4?

The structure of the latest version has been enhanced to manage business companies to request new service management challenges. They also support them efficiently by applying modern technology to its highest ability. Versatility, integration, and organized systems have been given prime importance while composing this version.

This methodology can be adjusted and embraced by different types of business to provide the best service and heighten customer experience. This will guide them in not only discussing management challenges but also solving them. It also supervises maturing the concepts so that the organization or the candidate can practically apply them to their daily obstacles and deal with them adequately. ITIL® V4 will also assist in governing as well as managing every possible IT-enabled service.

ITIL® V4 is the new revamped version for ITSM to combine modern technology in a more holistic manner. This step was taken to give the best possible outcome from all the resources available.

The target audience ranges from students to professionals aiming to get acquainted with the new updates. This is coined to be a huge development as it is not only working on the drawbacks of the earlier versions but is also aiming to get the most powerful methods to promote the business industry.

Major elements of ITIL® V4

ITIL® SVS or ITIL® Service Value System is one of the principal components of the updates in ITIL® V4. It represents how the different projects and elements of the organization operate collectively to encourage value creation by IT-enabled services.

The different features of SVS can be implanted in such a way that it doesn't cause any stress over the organization. This makes it very pliable to adapt. Both the qualities, coordination as well as absorption are needed to keep the organization growing at a constant pace. This helps the system to drive the organization in an instrumental, visionary, and unified direction.

ITIL® SVS majorly focuses on these components -  

  • ITIL® service value chain
  • ITIL® guiding principles
  • ITIL® practices
  • Governance
  • Constant growth

Major elements of ITIL

The ITIL® service value chain demonstrates a working model for the creation, execution, and steady growth of the services. The design consists of 6 chief elements that can be connected synchronically using numerous ways hence creating distinct value streams. To approach the requirements of multimodal service management, the value chain is made flexible enough to be easily adapted through various procedures like centralized IT and DevOps. It is this flexibility that enables the company to concentrate on the steady growth as well as to satisfy the ever-changing interests of the industry.

ITIL® practices support in developing the service value chain by extending their flexibility. To support ITSM practitioners with a complete toolset, all ITIL® practice supports multiple service value chain activities.

An organization’s performance and fundamental core heavily represent its growth. This is why the ITIL® guiding principles are executed as they aid in building a fruitful environment through daily activities. They also ensure that everyone in their organization are on the same page and is working towards achieving a unified vision.

The governing body oversees and shares some specific guidelines and tactics with the organization to improve results. The governance also helps in improving coordination among the divisions of the company and hence raising the company’s value.

Why ITIL® V4?

The most important reason for developing an advanced version of the ITIL® V3 was because of its certain limitations. These are -

 reason for developing an advanced version of the ITIL

  • Failure to comprehend the current trends in the IT services and software developments.
  • Bad relationship with the ITSM Community

The latest version addressed these issues by publishing the updates in the community, thus giving them a heads-up and possibly eliminating any obstacle in the free flow of data. ITIL® V4 has successfully combined the concepts of Agile, DevOps, and Lean with that of the standard ITIL® practices. This makes the new version flexible and keeps it updated for the future.

Apart from this, the foundation stage is completely revised to give students and professionals a clear inside view from the very beginning.

It is revised based on the needs of modern business. The revisions of the ITIL® V4 are completely practical and are based on the feedback of thousands of ITIL® practitioners.

The significant variations which can be witnessed in ITIL® V4 are-

  • Fewer siloes
  • Information across the whole business
  • More alliance
  • Combining Agile and DevOps within ITSM policies.

This update has made the ITIL® way more agile, extensible, and collaborative.

Principles of ITIL® V4

Right from the beginning, ITIL® has always followed certain principles. Similarly, like its predecessors, ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.

The most fascinating progression of the newer version is that it encourages the alliance of IT department with other departments.

This is not only profitable but highly effective too due to the arrival of new technologies and most of the departments depend on it to get their work done. ITIL® V4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction are top priorities for the new version.

ITIL® V4 certification levels

There have been certain updates in the certification level in the new version. Before proceeding to those upgrades, let's take a look at the previous version.

The previous version of the ITIL® V3 was divided into 5 levels -

  1. Foundation
  2. Practitioner
  3. Intermediate
  4. Expert
  5. Master.

Master was the highest level and the foundation was for beginners. With each stage, the depth of understanding of the subject increases.

There has been an update in the new scheme of the ITIL® V4. Now, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.

Below are the four certification levels within the ITIL 4 scheme:

  • Foundation
  • Managing Professional
  • Strategic Leader
  • Master.

ITIL 4 Certification levels

After the foundation level are the levels of Strategic Leader and Managing Professional. Both of them have their own modules and exams.

ITIL® Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for learners who deal with technology and digital teams throughout the organization. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL® Master

Managing
Professional
Transition
ITIL®  Managing ProfessionalITIL® Strategic Leader


ITIL®
 Specialist
ITIL®
Specialist
ITIL®
Specialist
ITIL®
Strategis
ITIL®
Strategist
ITIL® Leader

Create,
deliver and
support
Drive
Stakeholder
Value
High
Velocity
IT
Direct.
Plan and
Improve
Direct.
Plan and
Improve
Digital & IT
Strategy

ITIL® Foundation

ITIL® Strategic Leader (SL)

This exam is designed for those who engage with “every digitally equipped assistance”. The objective of this ITIL course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in this process.

Syllabus includes -

  • ITIL® Leader – Digital & IT Strategy
  • ITIL® Strategist – Direct, Plan, and Improve

Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

How to do the transition from ITIL® V3 to ITIL® V4?

It is known that ITIL® V3 is the most popular version. Also, the certification is valid forever once you acquire the credentials in your resume. The ITIL® V3  is flexible, which is the reason why it is globally accepted. However, after the release of the new version, many will think of upgrading their certifications. AXELOS has defined paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.  

There are numerous ways to get the transition done. Following are the various transition paths -

ITIL® V3 Foundation certified 

  • Since this is the beginning level, it is advised that the student takes up the ITIL® V4 foundation. The reason being that the foundation process of the ITIL® V4 has witnessed maximum changes.
  • Transition in the early path will be beneficial as the learner will be well versed with the new contents of the latest certification. Also, the material on ITIL® V4 Foundation is vast and hence, it's a great opportunity for the learners to get to know new methods and techniques that are updated and as per current business trends.

ITIL® Practitioner/Intermediate level 

  • AXELOS doesn't want the learners to waste their time and efforts, therefore if an individual is on the Practitioner or Intermediate level, it is advisable to continue pursuing the current level.
  • Once they have achieved 17 credits, they are eligible for the easy transition to ITIL® 4 and take ITIL® Managing Professional Transition module. This will allow them to earn the ITIL® Managing Professional designation.

ITIL® V3 Expert 

  • Those who have successfully made it to the Expert level can pursue the ITIL® Managing Professional Transition module, provided, they have received the certification.
  • After acquiring the ITIL® Managing Professional designation, one can pursue the ITIL® Strategic Leader stream. This is completely based on the interest of the person. Fulfillment of either of the streams will lead the student straight to the final level, ITIL® Master.

We have briefly summarised the paths into a table for your reference.

ITIL® V3 Certificate

The path for transition to V4
ITIL® V3 Foundation
Acquire ITIL® V4 Foundation certificate
ITIL® V3 Practitioner1. Begin from ITIL® V4 Foundation
2. Continue with the ITIL® V3 modules till intermediate and make a transition to MP under V4.
ITIL® V3 IntermediateBeing a V3 intermediate, you can make a transition to V4 by taking up the modules under V4 MP.
You don't have to go ahead with the MALC exam.
ITIL® V3 ExpertIf you're a V3 Expert, you need to take the V4 MP in order to make a transition to V4 in order to continue with your ITIL® journey.

ITIL® V3 Vs. ITIL® V4

There is one common question regarding ITIL®, as to how exactly ITIL® V4 and V3 are different from each other.

  • ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011.
  • Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.

The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.

Principles on which ITIL 4 is build

The nine principles are:

  • Device for knowledge
  • Concentrate on content
  • Explore holistically
  • Commence where you are
  • Study directly
  • Develop iteratively
  • Associate
  • Be fair
  • Keep it simple

ITIL® V4 works according to public perception and needs. Because of this, customer feedback and satisfaction are top priorities for the new version.

In addition to these principles, the ITIL® V4 has major updates like:

  • Outstanding integration besides other successful ITSM practices, including DevOps, Agile, and Lean
  • A broader focus on the meaning of customer experience
  • The superior combination of ITIL® and modern business practices
  • A community-driven focus to render the framework extra flexible and powerful

Other major updates in ITIL® V4 

The objective of the new version is to focus on the practical aspects of the business. The course has been kept as compliant as possible to assist the organizations towards being larger, developed and united service providers.

The Service Value System (SVS) has also been gradually updated. It now gives a whole end-to-end scenario of what's occurring behind the scenes during the business transactions. This enables the students to gain a sound knowledge and contribute more to the process.

A notable challenge was not to make the ITIL® V4 totally independent from its previous versions. This will create chaos in the system between the ITIL® V4 and the ITIL® V3 certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.

ITIL® V4 owns many of the underlying factors of the V3 as they assist the organizations in implementing efficient IT service management.

Conclusively, the brand-new version is developed to meet the ever-growing demands of the digital environment. ITIL® V4 has been developed to provide a practical and flexible basis from the current complex digital environment.

KnowledgeHut

KnowledgeHut

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KnowledgeHut is a fast growing Management Consulting and Training firm that is a source of Intelligent Information support for businesses and professionals across the globe.


Website : https://www.knowledgehut.com

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Based on these examples, and if you Google it, you will find several others, we can infer that to lead is to motivate, to inspire, to influence people. And why would someone want to influence others? Well, to share a vision with the team and motivate the team to be aligned to that vision!  So, what makes the difference between a manager and a leader? Basically, it is the approach they use to reach people and the approach they use at work. Leadership is about inspiring and management is about planning. Leaders are focused on aligning people to the organizational vision, which includes obtaining their buy-in, communication, motivation, and inspiration, while managers focus on planning, budgeting, and taking the vision to a reality. Managers follow processes that make organizations successful, they take care of numbers that demonstrate good performance and solve problems when they arise.  Control or inspiration? Basically, managers direct and control. They follow the organization’s policies and processes. Their work is more rational and logical. They create plans and follow them till their success. Managers have to detect risks that may impact their plans and mitigate them. Their objective is to have everything under control, even those plan items that may be at risk since their final goal is to achieve the expected outcome for the team. Management is the practice of manipulating people for personal gain. Leadership is the responsibility of inspiring people for the good of the group. — Simon Sinek (@simonsinek) February 6, 2018 On the other hand, leaders let people be themselves, but at the same time, they share with them the organization’s vision and inspire them to follow it, to be part of a bigger purpose. Leaders understand that forming high performing teams is much better than having individual heroes since diversity is the key to success. This is the reason why their focus is on developing people to its highest performance. Leaders truly believe that this is the path to achieving the expected outcome for the team. Status quo or disruption? Managers ensure that the organization’s policies and processes are followed, but leaders… leaders challenge the status quo. Managers try to ensure that every plan is complete as agreed, but leaders embrace change. They know that change is part of our lives and that if teams do not adapt to change, they may die. This doesn’t mean that managers don’t believe this as well, but their focus is set on achieving goals, as planned. People or processes? Managers create or follow processes and use tools to support the team in the accomplishment of their objectives. Leaders focus on developing people, by coaching them to be a better version of themselves. …..“People over processes”, this is one of the values of the Agile manifesto. And this is the point where we distinguish leaders and managers, and why managers are not “that well seen” in Agile environments.  After having made this comparison, we may now understand those who are against management in Agile environments. Managers seem to be the opposite of what any Agile team may want… However, in order to have successful organizations, there needs to be managers and leaders, people with logical minds and people with innovative ideas. If an organization is run efficiently, then for sure there are leaders and managers in it!! It is the key for organizations to create the correct balance between leadership and management. Of course, “correct balance” may mean something completely different for each organization, and it is their responsibility to define it and achieve it. Achieving it may mean having in your team leaders, managers or people that have management and leadership skills, which gives them and the company a competitive advantage. It is key to understand that both sides of the coin are important. Nowadays, people not only look at their managers for them to assign tasks but for guidance. Teams are eager to grow and improve, teams are eager to embrace change and be challenged. So, what are you waiting for? Challenge them! Give them what they want and they will be high performers, for sure! As Peter Drucker says: “You don’t manage people. Your task is to lead people by making productive their specific strengths and knowledge.” Never forget that in Agile environments, “people” are your highest priority. 
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Lead Or Manage, Which Is The Ideal Approach In An ...

For all those who live in an Agile world, the word... Read More

Evolution Of Technology, It’s Important To Life

Our conflicting views on whether technology is a boon or bane can be best described by inventor and best selling author Daniel H Wilson, when he says, “We humans have a love-hate relationship with our technology. We love each new advance and we hate how fast our world is changing”. The use of technology is what distinguishes us from other animals and this has been evident throughout history. For our evolution has been deeply linked with the evolution of technology. From discovering the technological potential of fire more than 250,000 years ago to developing watermills as a source of power in the medieval ages, technology today is so futuristic as would have been unimaginable just a few decades back. The industrial age’s greatest aspect was technology. New innovations and devices made life easier. Machines that seem mundane today like the levers, pulleys, wheel and axles, screws and wedges helped usher in an age of productivity. The industrial revolution was to an extent a worldwide phenomenon and this saw technology bringing in progress to the world as a whole. Steam engines, electricity, petroleum and other technological advancements had repercussions throughout society. Coal industry, textile industry, locomotive industry, chemical industry etc brought the world closer. Another important technological advancement was in the field of medicine. Advances in areas of anatomy and physiology enhanced life expectancy and reduced illnesses. By the end of 19th century, the importance of technology had been firmly established and it was clear that dependence on it would only grow. The 20th century saw a range of technologies that evoked both awe and fear in humankind. The airplane, rockets, electronics, antibiotics, and nuclear power managed to create a social situation that offered security but always had danger looming in the fringes. The use and abuse of natural resources brought about rapid growth and prosperity to countries but with such terrible side effects as pollution and depletion of resources. And as we go into the 21st century, technology has reached a whole different level. Communication as we knew it, has changed and has turned passive and more indirect. Pagers, desktop computers and telephones have now been replaced with laptops, tablets and smartphones. People would rather message each other on various platforms rather than talk face to face. In fact, there are almost as many cell phone subscriptions (6.8 billion) as there are people living on this planet (7 billion). By 2014 there were more than 3.8 billion email accounts and this number only keeps growing. Technology today has increased our independence. Need to know where you get the best cakes in town? Just search on the internet. Don’t know how to get to the new mall? Let your GPS take you. Even when it comes to medical care, we have become more self-reliant. The need for doctors to assess our primary health conditions has reduced dramatically with the availability of blood pressure and diabetes monitors. The greatest advantage is the creation of a boundary-less communication channel. Irrespective of your nationality, sex, race or religion, you can communicate with like-minded people from across the world. But as the old adage goes, too much of anything is not good. And this holds true for technology too. Increased use of cell phones and microwave ovens have been linked to diseases caused due to radiations. An over exposure to the virtual world has created a warped sense of reality for many. We have become so attuned to communicating via social media that any face to face communication seems awkward. Technology today does not require us to leave our house. One can work from home, shop from home and receive medical care at home. This has led to isolation, a lack of social skills and an inability to conduct ourselves in public. Technology can also be credited to the creation of a great number of couch potatoes. Video games, YouTube, and social media are robbing us of our exercise time. Depression, stress and poor sleep habits are increasingly becoming common medical occurrences. And of course, there is the question of privacy and security. With our entire life being online, our lives are being constantly snooped on. Your entire life history can be accessed by any stranger with a few entries on a website. Phishing, viruses, and hacking are the new forms of robbery which not only result in huge losses but also keep the perpetrator anonymous. Addiction, lack of empathy, more violence, development issues in children, lack of attention and many more issues have been associated with technology. But can we ignore the advantages that technology has offered and go back to the basics. Can we once again live like people did in the stone ages? That thought seems more far-fetched than anything else. The bottom line is—you cannot escape technology. So how you use it and how much you allow it to pervade your life is entirely in your hands. Whether you love it or hate it, technology is here to stay!
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Evolution Of Technology, It’s Important To Life

Our conflicting views on whether technology is a b... Read More