A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.
The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.
The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.
Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.
This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -
The benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.
By now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?
Let's update ourselves with the features of the ITIL Foundation e-learning certification course -
The latest version of the ITIL® V4 has some new updates -
There are various modes through which one can attain the ITIL® training. The modes are -
If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.
The main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.
Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -
The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.
In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.
As discussed earlier, it is the introductory course to the ITIL® Service Management.
The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.
The conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.
The highly valued certification is a proof of superior knowledge and expertise.
The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.
| ITIL® Stage||Prerequisites||Training||Exam||Certificates|
|Intermediate||ITIL® Foundation||YES||YES||Intermediate level certificates|
- 15 credits in Intermediate
- 15 credits in Intermediate
- Minimum 22 credits in Total
|Master||ITIL® Expert||NO||Demonstration||ITIL® Master|
Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -
Major Upgradations in ITIL® V4 -
The reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.
Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.
Let's find out how can one do that -
AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.
For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.
However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.
Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.
Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,
The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.
|Sr. No||Role||Average salary per annum in US||Average salary per annum in India|
|1||Service Delivery Manager||$82,795||INR 1,366,982|
|2||IT Analyst||$86,361||INR 7,32,612|
|3||Asset Manager||$88,552||INR 539533|
|4||IT Project Manager||$91,257||INR 1,433,472|
|5||IT Manager||$101,181||INR 1082029|
|6||Engineering program manager||$106,280||INR 1819880|
|7||Senior IT Project Manager||$112,899||INR 1,818,560|
|8||Service Transition||$117,000||INR 13,34,273|
|9||Service Operation||$117,000||INR 610,864|
The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.
One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:
Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -
IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.
Companies associated with technology that have implemented ITIL® are -
Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -
Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -
Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -
The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -
One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -
Following are the responsibilities that an ITIL® certified professional can expect -
Foundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.
The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.
With at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.
The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.
Release manager, Problem manager, and service desk manager are some of the managerial roles.
The basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.
This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.
This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!
Over the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.
So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.
The results and outcomes of ITIL® will only be visible when they are applied effectively.
Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.
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