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Who should do ITIL® certification?

What is ITIL®?A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.So, who should take ITIL® certification? IT professionals who look forward to making a positive development in the organization such as productivity and cost efficiency.People who have the fundamental knowledge of the framework and want to utilize it towards efficient business management.Those who are already in the IT sector and yearn to enhance their skills, boost their expertise in the subject and ultimately earn a higher salary and designation can also apply for the course.This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -IT service executives and managersThe IT managers and DirectorsOperations managersIT technical support professionals and engineersQuality analystsService-support engineersThe owners of business processesDatabase administratorsThe benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.Why should you take ITIL® certificationBy now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?Let's update ourselves with the features of the ITIL Foundation e-learning certification course -The Foundation level e-learning course is accessible for 180 days. The duration may differ based on self-paced learning.The other certification levels in ITIL V3 are divided into 5 parts based on the understanding of the learner.Foundation - This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.Practitioner - This level aims to teach the candidates on how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.Intermediate - This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.Expert - This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework. It takes a macro strategy to the ITIL®  Scheme covering the full course.Master level - The final stage of the certification which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master certified candidates are considered to be the best among others due to their knowledge and expertise.The latest version of the ITIL®, V4 has some new updates -Now, there has been an inclusion of ITIL Foundation and the ITIL Master exams.Moreover, the foundation exam has been divided into Strategic Leader and Managing Professional.Both of these levels have their own separate modules and examination.The end road for both the exams is the Master level.Ways to get ITIL® CertifiedThere are various modes through which one can attain the ITIL® training. The modes are -Traditional Classroom StudyWeb-based or Virtual IT institutions.If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.Major Benefits of the courseThe main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -Understanding of objectives like Service Strategy, Transition, and Operations. Through this understanding, they can implement and develop the process constantly.Customer experience is considered as the most valuable aspect of the business. The ITIL® framework makes sure that the candidates are able to use their skills and expertise along with the concepts grasped to improve the consumer experience.One of the major outcomes of the certifications is that it teaches the candidates how to apply their expertise to make cost-effective decisions.In business, it's the loyal and returning customers that make sure how far the business will go. This can be achieved in a better way if the ITIL® processes such as ‘fit for purpose’ and ‘fit for use’ are used properly as they help in building a loyal customer base along with magnifying the reputation of the organization.Integrated and adequate performance of the services that are associated with the outer groups.It is a well-known fact that a certified ITIL® professional is highly valued. The credentials of ITIL® in your resume will make you stand above the rest.Many leading MNCs prefer certified ITIL® professionals to maintain their high standards. This also allows them to be in sync with their co-workers in achieving the objectives.What is ITIL® certification path?The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.1. Foundation Course - As discussed earlier, it is the introductory course to the ITIL® Service Management.Training: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards - 2 ITIL® creditsCertificate: Yes, the ITIL® Foundation certificate is awarded to candidates who have successfully cleared the examination.2. Intermediate Course -The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes.Certificate: Provided on successful completion of the examination.              Service Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 creditsContinual Service Improvement - 3 credits            Service Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3.Managing Across Service Lifecycle – MALCThe conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.Prerequisites - ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards - 5 ITIL® creditsCertificate  - Provided on successful completion of the examination.4. Expert Course -The highly valued certification is a proof of superior knowledge and expertise.Prerequisites:ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualification In Total - minimum of 22 ITIL® credits.Training: Not applicable.Examination: No exam, but the credential requires completion of lower level exams and accumulation of 22 credits.Certificate: Yes.5. Master Course -The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.Prerequisites: ITIL® Expert certificate5 years of experience in leadership or management position.Training: Not applicableExamination: Rather than an examination, it's more like a collective review of the work. So, no examination.Certificate: Yes ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESITIL® FoundationIntermediateITIL® FoundationYESYESIntermediate level certificatesMALCITIL® Foundation- 15 credits in IntermediateYESYESYESExpertITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMasterITIL® ExpertNODemonstrationITIL® MasterThe path from ITIL® V3 To ITIL® V4 Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -Major Upgradations in ITIL® V4 -Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to create the framework extra flexible and powerfulThe reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.Let's find out how can one do that -AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.Foundation course -For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.Intermediate Course -However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.Expert Certification -Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,What are the job opportunities for ITIL® certified professionals?The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.Sr. NoRoleAverage salary per annum in USAverage salary per annum in India1Service Delivery Manager$82,795INR 1,366,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5395334IT Project Manager$91,257INR 1,433,4725IT Manager$101,181INR 10820296Engineering program manager$106,280INR 18198807Senior  IT Project Manager$112,899INR 1,818,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 610,864The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.Now, what jobs can ITIL® certified professionals acquire?One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:Your professional background.ExperienceThe speed at which you learn ITIL® concepts.The interest you have in IT processes. This will determine your success ratio in your everyday job.Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -1. Technology - IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.Companies associated with technology that have implemented ITIL® are -MicrosoftIBMHPFujitsu2. Retailers -Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -WalmartTargetStaples3. Financial Services -Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -Citi BankBank of AmericaBarclays4. Entertainment - Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -SONYDisney4. Manufacturers - The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -BoeingBombardierToyota5. Life Science - One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -Lilly PfizerTakedaFollowing are the responsibilities that an ITIL® certified professional can expect -Process CoordinatorFoundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleWith at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleThe basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!ITIL® TrainerOver the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.ConclusionThe results and outcomes of ITIL® will only be visible when they are applied effectively.Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.
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Who should do ITIL® certification? 8622
Who should do ITIL® certification?

What is ITIL®?

A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.

The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.

The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.

Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.

So, who should take ITIL® certification? 
who should take ITIL® certification

  • IT professionals who look forward to making a positive development in the organization such as productivity and cost efficiency.
  • People who have the fundamental knowledge of the framework and want to utilize it towards efficient business management.
  • Those who are already in the IT sector and yearn to enhance their skills, boost their expertise in the subject and ultimately earn a higher salary and designation can also apply for the course.

This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -

  • IT service executives and managers
  • The IT managers and Directors
  • Operations managers
  • IT technical support professionals and engineers
  • Quality analysts
  • Service-support engineers
  • The owners of business processes
  • Database administrators

The benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.

Why should you take ITIL® certification

By now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?

Let's update ourselves with the features of the ITIL Foundation e-learning certification course -

  • The Foundation level e-learning course is accessible for 180 days. The duration may differ based on self-paced learning.
  • The other certification levels in ITIL V3 are divided into 5 parts based on the understanding of the learner.
    1. Foundation - This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.
    2. Practitioner - This level aims to teach the candidates on how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.
    3. Intermediate - This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.
    4. Expert - This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework. It takes a macro strategy to the ITIL®  Scheme covering the full course.
    5. Master level - The final stage of the certification which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master certified candidates are considered to be the best among others due to their knowledge and expertise.

The latest version of the ITIL®, V4 has some new updates -

  • Now, there has been an inclusion of ITIL Foundation and the ITIL Master exams.
  • Moreover, the foundation exam has been divided into Strategic Leader and Managing Professional.
  • Both of these levels have their own separate modules and examination.
  • The end road for both the exams is the Master level.

Ways to get ITIL® Certified

There are various modes through which one can attain the ITIL® training. The modes are -

  • Traditional Classroom Study
  • Web-based or Virtual IT institutions.

If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.

Major Benefits of the course

The main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.

Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -

  • Understanding of objectives like Service Strategy, Transition, and Operations. Through this understanding, they can implement and develop the process constantly.
  • Customer experience is considered as the most valuable aspect of the business. The ITIL® framework makes sure that the candidates are able to use their skills and expertise along with the concepts grasped to improve the consumer experience.
  • One of the major outcomes of the certifications is that it teaches the candidates how to apply their expertise to make cost-effective decisions.
  • In business, it's the loyal and returning customers that make sure how far the business will go. This can be achieved in a better way if the ITIL® processes such as ‘fit for purpose’ and ‘fit for use’ are used properly as they help in building a loyal customer base along with magnifying the reputation of the organization.
  • Integrated and adequate performance of the services that are associated with the outer groups.
  • It is a well-known fact that a certified ITIL® professional is highly valued. The credentials of ITIL® in your resume will make you stand above the rest.
  • Many leading MNCs prefer certified ITIL® professionals to maintain their high standards. This also allows them to be in sync with their co-workers in achieving the objectives.

What is ITIL® certification path?

The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.

What is ITIL® certification path

In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.

1. Foundation Course - 

As discussed earlier, it is the introductory course to the ITIL® Service Management.

  • Training: Required.
  • Prerequisites: Not Required
  • Examination: Yes, Required
  • Awards - 2 ITIL® credits
  • CertificateYes, the ITIL® Foundation certificate is awarded to candidates who have successfully cleared the examination.

2. Intermediate Course -

The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.

  • Prerequisites: ITIL® Foundation Certificate.
  • Training: Yes, required
  • ExaminationYes.
  • Certificate: Provided on successful completion of the examination.

              Service Lifecycle stream modules: 

  • Service Design - 3 credits
  • Service Strategy - 3 credits
  • Service Operation - 3 credits
  • Service Transition - 3 credits
  • Continual Service Improvement - 3 credits

            Service Capability stream modules: 

  • Release, Control, and Validation - 4 credits
  • Service Offerings and Agreements - 4 credits
  • Planning, Protection, and Optimization - 4 credits
  • Operational Support, and Analysis - 4 credits

3.Managing Across Service Lifecycle – MALC

The conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.

  • Prerequisites - ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.
  • Training: Yes, required.
  • Examination: Yes
  • Awards - 5 ITIL® credits
  • Certificate  - Provided on successful completion of the examination.

4. Expert Course -

The highly valued certification is a proof of superior knowledge and expertise.

  • Prerequisites:
    • ITIL® Foundation
    • ITIL® Intermediate
    • 15 credits collected in ITIL® Intermediate level
    • MALC examination qualification
  •  In Total - minimum of 22 ITIL® credits.
  • Training: Not applicable.
  • Examination: No exam, but the credential requires completion of lower level exams and accumulation of 22 credits.
  • Certificate: Yes.

5. Master Course -

The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.

  • Prerequisites: 
    • ITIL® Expert certificate
    • 5 years of experience in leadership or management position.
  • Training: Not applicable
  • Examination: Rather than an examination, it's more like a collective review of the work. So, no examination.
  • Certificate: Yes
 ITIL® Stage

PrerequisitesTrainingExamCertificates
Foundation

NoYESYESITIL® Foundation
Intermediate

ITIL® FoundationYESYESIntermediate level certificates
MALCITIL® Foundation
- 15 credits in Intermediate

YESYESYES
ExpertITIL® Foundation
- 15 credits in Intermediate
- MALC
- Minimum 22 credits in Total

NONOITIL® EXPERT
Master

ITIL® ExpertNODemonstrationITIL® Master

The path from ITIL® V3 To ITIL® V4 

Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -

Major Upgradations in ITIL® V4 -

  • Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and Lean
  • A broader focus on the meaning of customer experience
  • The superior combination of ITIL® and modern business practices
  • A community-driven focus to create the framework extra flexible and powerful

The reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.

Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.

Let's find out how can one do that -

AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.

Foundation course -

For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.

Intermediate Course -

However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.

Expert Certification -

Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.

Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,

What are the job opportunities for ITIL® certified professionals?

The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.

Sr. No

RoleAverage salary per annum in USAverage salary per annum in India
1Service Delivery Manager

$82,795INR 1,366,982
2IT Analyst

$86,361INR 7,32,612
3Asset Manager

$88,552INR 539533
4IT Project Manager

$91,257INR 1,433,472
5IT Manager

$101,181INR 1082029
6Engineering program manager

$106,280INR 1819880
7Senior  IT Project Manager

$112,899INR 1,818,560
8Service Transition

$117,000INR 13,34,273
9Service Operation

$117,000INR 610,864

The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.

Now, what jobs can ITIL® certified professionals acquire?

One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:

  • Your professional background.
  • Experience
  • The speed at which you learn ITIL® concepts.
  • The interest you have in IT processes. This will determine your success ratio in your everyday job.

Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -

1. Technology 

IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.
Companies associated with technology that have implemented ITIL® are -

  • Microsoft
  • IBM
  • HP
  • Fujitsu

2. Retailers -

Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -

  • Walmart
  • Target
  • Staples

3. Financial Services -

Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -

  • Citi Bank
  • Bank of America
  • Barclays

4. Entertainment - 

Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -

  • SONY
  • Disney

4. Manufacturers 

The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -

  • Boeing
  • Bombardier
  • Toyota

5. Life Science - 

One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -

  • Lilly Pfizer
  • Takeda

Following are the responsibilities that an ITIL® certified professional can expect -

Process Coordinator

Foundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.

The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.

Managerial Role

With at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.

The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.

Release manager, Problem manager, and service desk manager are some of the managerial roles.

ITIL® consulting role

The basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.

This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.

This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!

ITIL® Trainer

Over the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.

So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.

Conclusion

The results and outcomes of ITIL® will only be visible when they are applied effectively.

Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.

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KnowledgeHut is a fast growing Management Consulting and Training firm that is a source of Intelligent Information support for businesses and professionals across the globe.


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ITIL® Certification Cost: Everything You Ever Need To Know

In today’s global scenario, business and technology have overlapped each other and are linked inextricably. To remain competitive, companies need to focus on adapting to the latest IT services and platforms. However, the process of migration for a company and its IT capabilities can be taxing. To ease this migration and ensure that the selection, planning, delivery and maintenance of IT are of a certain standard within the organisation, a standardised framework called the Information Technology Infrastructure Library (ITIL®) was designed.This framework of ITIL® ensures that the implementation of IT services for an organisation focuses on efficiency and predictable service deliverability. It ensures that the IT services department in any organisation can become an active business partner.ITIL® is gaining importance in the world of business such that without it, the resources spent on designing and developing an IT service management (ITSM) process seem like a loss. This makes businesses less competitive and in the end, alienates customers.What is the cost of an ITIL® certification? IT professionals are likely to have heard of the ITIL® framework, i.e., Information Technology Infrastructure Library. Many within the field may also have thought of pursuing the coveted ITIL® certifications. Anyone in pursuit of these ITIL® certifications have one question in mind- Is the investment of resources worth the return? It is essential to analyze the costs of attaining these ITIL® certifications spread across various levels and the benefits one can expect. This cost-benefit analysis is necessary to help one decide whether these certifications are an appropriate and beneficial investment for individuals and their business. Before exploring more about the costs of obtaining the ITIL® certifications, let us briefly understand what ITIL® is.What is ITIL®? Simply put, ITIL® is a set of specific practices designed to manage IT service management (ITSM). The ITIL® framework has been developed in such a manner that its methods can be adopted by any organization, irrespective of its type or size. The structure aims to do a straightforward thing, i.e., help organizations align IT with their business strategies and ensure that this alignment results in value and a minimum level of competency. In its endeavour to simplify the alignment of IT within a business, ITIL® has defined a well documented and designed framework which includes a set of processes and procedures, checklists, and tasks which help in ensuring compliance, calculating improvement, and steer clear of commonly made mistakes – all in order to make sure that the customer, who is the end user, is delivered the best-in-class services.ITSM, a preeminent and prominent framework, focuses on service delivery and is recognized around the globe. To ensure that it is well implemented, ITIL® was put in place and now is owned as well as maintained by AXELOS which is a joint venture between the United Kingdom’s Cabinet Office and Capita. While ITIL® does stand for Information Technology Infrastructure Library, it is now mostly and in fact officially known as ITIL.AXELOS maintains and oversees the entire ITIL® framework, as well as accredits a set of training and exam institutions to smoothen the process of ITIL® certifications. AXELOS has ensured that there are numerous ITIL® accredited training organizations (ATOs) whose purpose is to deliver training and certification examinations, the access to which is available on the AXELOS website.A candidate pursuing an ITIL® certification has a choice when it comes to obtaining the certifications - between certification providers who are accredited by AXELOS for providing the necessary training and examinations or non-accredited providers. The latter may cost less, but their course material and certifications are not vouched for, especially by AXELOS.  Also, the cost of the certification varies depending on the choice made. The fee also varies, based on the country in which the candidate resides. Other elements influencing the price include whether the course is taken in-person or online or is provided in-house by the company the candidate is working in. Of the five levels of candidacy, the last one, i.e., the ITIL® Master level certification is set to cost $4,000.Axelos has recently revealed the ITIL® V4 certification scheme, which includes two different designation modules - ITIL® Managing Professional (ITIL® MP) and ITIL® Strategic Leader (ITIL® SL). However, the ITIL® V3 is still operational and has a cost structure based on the level being pursued. The first level is the ITIL® Foundation certification. The candidate who wishes to pursue this certification can purchase an online proctored ITIL® foundation exam for US $314 if they are in the US or Canada. As mentioned, the exam fee varies from country to country. So, for example, if the candidate is in the United Kingdom, their examination fee would be £269 instead. It is important to note that the price is based on the country where the candidate takes up the certification exam and not their home country. The exam costs for some of the countries are as under: US / Canada $314, UK £269, Australia AU $395, India INR 15,000.In the latter section, the components of the ITIL® certification have been listed to let candidates know that there is no one fixed cost of attaining the ITIL® certification or giving the ITIL® examination.Basically, it is essential to understand that the ITIL® Certification price may depend on a few factors:The various components in the ITIL® certification costMode of giving the examination i.e. online or offline, from an ATO or a Prometric CentreThe country you are giving the examination fromITIL, on account of its immeasurable value and contribution, is being adopted across the globe and industries. Global brands such as HSBC, IBM, and NASA are implementing and executing ITSM strategies with the help of ITIL. For these companies and many others, the main advantage of ITIL® has always been its flexibility and scalability: organizations can invest intermittently into the ITIL® infrastructure and put in as little or as much as they’d prefer. It is also possible that they can combine the ITIL® framework with other popular frameworks such as COBIT, Six Sigma, and TOGAF.An organization can benefit immensely if one applies for, studies for and obtains an official ITIL® certification since it ensures that the candidate is familiar with and may even indicate mastery of ITIL® principles and practices which can be applied for the benefit of the organization. Here, it is important to note that ITIL® certifications can be sought by individuals only and not by an entire organization. An organization, when it refers to itself as ITIL® certified, is, in fact, referring to a different framework, i.e. the standard of the ISO/IEC 20000 or it could be encouraging and training its employees to pursue and attain ITIL® certifications.Components included in ITIL® certification costThe candidate taking the ITIL® Foundation exam has to consider a set of costs that he or she will incur. There will be the ITIL® Foundation exam cost that the candidate will have to bear to obtain the ITIL® certification. If the candidate plans to take the ITIL® course pack to prepare for the examination, it needs to be added to the ITIL® certification cost. There are certain additional costs that may also have to be borne by the candidate, depending on their preferences.Some of the other cost components for an ITIL® certification are as under:ITIL® Study GuideCandidates may not have factored in the cost of an ITIL® course and may want to pursue the path of self-studying through a study guide. It is not mandatory for those seeking ITIL® V4 Foundation to attend ITIL® training. If that is the case, the candidate has to factor in the cost of self-studying, which could include a study book edition which may cost around $30, if bought as a paperback or less if bought as a soft copy on the internet.ITIL® Practice TestCandidates wishing to prepare for the ITIL® certification in a manner that it is secure, need a study plan. Preparation plans for such candidates must include ITIL® practice tests. Many professional ITIL® certification exam websites have practice tests listed online which cost up to $25-$50. There are, however, free practice tests available online for the ITIL® V4 certification. These free practice tests, which are full-length and simulate the actual test, will help candidates bring down the overall cost of their ITIL® V4 certification especially if the candidate is not planning on attending the ITIL® course at a training institute or with an ITIL® training provider. In this scenario, as mentioned already, these training providers can get the candidates to access full-length practice tests.Other ITIL® ResourcesWhen pursuing such certifications, one always needs to keep a contingency in mind or a buffer in case of any last minute or additional needs. To ease the stress of the examination and the candidates’ jitters, more tests can be availed. To ensure a quick and smooth revision of concepts, techniques, and resources like process diagrams, mind maps, flashcards, etc. can be used by the candidates.Basically, the components of the ITIL® certification for a candidate can include the ITIL® exam, the ITIL® course, ITIL® Study Guide, ITIL® Practice tests and other resources. Therefore, candidates can, before choosing an ITIL® training provider, assess these costs and then come to a conclusion.While performing a cost-benefit analysis for ITIL® certification, it is essential to understand the benefits of ITIL® V4 foundation certification, which include the following:A bright career path with access to many career opportunities in the field of ITSMAn assured edge over other candidates when he or she is applying for a job opportunity within the ITSM fieldRecognition and validation among their peers as well as employersUseful in executing and improving ITIL® in their organizationAwareness of the best practices in ITSMKnowledge of an important common language which is reflected in the candidate’s choice of words and jargon when speaking to a clientImprovement of the service delivery of any organization towards its end-usersAid an organization by reducing its costs and improving its efficienciesAssurance of a better pay packageSuccinctly put, the components of the cost areA combination of these benefits and the current scope and growth witnessed in the field of ITSM, the ITIL® V4 certifications is almost like a mandatory pursuit for anyone wishing to embark on a career path in ITSM. This is especially true as ITSM is a field whose prospects are continually increasing with time as the dependency on IT by organizations to be competitive and have a sustainable business model, is expanding.In the field of ITSM, a professional has to be agile, nimble and ensure improvement to the business processes in order to live up to the ever-changing needs of customers. The ITIL® framework has factored this in and has an in-built phase called the ‘Continual Service Improvement’ phase. It runs across the remaining four core areas. Hence, it is recommended that the earlier one goes for ITIL® V4 foundation, the better it is - whether it is an individual or an organizationDoes the amount of certification change with each level?ITIL® V3 offers five different certification levels (Changed with ITIL® V4):FoundationPractitionerIntermediate (Service Lifecycle and Service Capability categories)ExpertMasterThe cost of each level differs, based on the components mentioned above, the country where the exam is given and the mode of taking the examination. An essential consideration in the ITIL® certifications are the modes available for taking the certification, which also majorly influences the cost. The various methods are:1. Online Proctored ExaminationA candidate does not need to go anywhere in order to take the ITIL® examinations. Especially, if the candidate’s career and job do not allow for the time to go to an examination center or an ATO, this option opens up the opportunity to pursue the certification from the comfort of their home or office.Here’s how an Online Proctored exam is conducted.If the candidate has a computer along with webcam and internet access, they can take the exam and obtain the certification via the online proctored exam option. The candidate can sign up for the online exam from the convenience of their home or laptop at any time. Most ITIL® V3 and V4  providers offer this option where the candidate will be proctored when they are taking the exam. This option is beneficial when the candidate is on a service desk or in a job which has a shift rotation system. 2. Exam from an ATOUsually, ATOs not only conduct the ITIL® course but also administer the examination post completion of the course. Therefore, it is vital to choose a good ATO and this will ensure that the candidate is trained well and can give the exam at the center.3. Examination from a Prometric centerPearson VUE is the Prometric partner for ITIL® and AXELOS for administering the ITIL® certification examinations. This option offers a lot of flexibility as the candidate can choose to avail it even if they have attended training at an ATO center or done self - study. The candidate can schedule the exam at a Pearson VUE Prometric center which is close to them.The cost of the ITIL® certification depends on whether the candidate prefers to take online training or classroom training. The cost of the entire course varies based on this choice and the geographical location, if it is a classroom session.4. Online ITIL® TrainingThis gives the candidate the flexibility of learning and training from anywhere, anytime and at their pace from an ITIL® course which is online and explains the ITIL® Framework. Actually, the candidate gets more from the online ITIL® course than the other options.The cost of an ITIL® Certification online class is usually much lower than that of a classroom mode. On average, the ITIL® online certification may cost around $275. It may be available for a lower or higher price, depending on the country in which the candidate is taking the examination. In the UK, for example, it could be around £200.00 while in India it could be approximately ₹15000. Comparatively, a session in the classroom could be anywhere around $2000.A very viable and financially feasible option, if one is looking at a low-priced ITIL® Certification option would be the monthly subscription of the online mode. These come at a price as low as $50 per month. Whether the candidate can finish the course in one month or not is entirely dependent on the drive and motivation of the candidate. If they thrive under tight schedules and timelines, this is a very feasible option. Also, the candidate can then actively reduce their overall ITIL® Certification cost.In online mode, the candidate can receive access to these resources:Recorded video sessions of about two days i.e. 14-16 hoursA certificate at the end of the courseIf the candidate is already a PMP, they can get about 14-16 PDUs (Professional Development Units) that helps them maintain their PMP CertificationThey may also receive a money back guarantee with certain conditions and fine prints attached.Handouts that can be downloaded for preparing for the ITIL® Exam.ITIL® certification cost in different countriesThis post has endeavoured to give a full price list for the ITIL® V3 Foundation certification examination from Peoplecert’s website. The prices mentioned are without discounts or offers that Peoplecert runs occasionally.CountryITIL®-F Certification exam feeUnited StatesUS $314United Kingdom£269CanadaUS $314ArgentinaUS $292AustraliaAU $395Austria€323BrazilUS $296ChinaUS $314Denmark€337France€323Germany€320India₹16,278Japan¥35910Portugal€319SingaporeUS $314United Arab EmiratesUS $314ITIL® certification re-attempt certification cost The ITIL® Foundation, as mentioned earlier, is an entry-level certification, i.e., the first certification in a series and is fairly easy to clear. If the candidate has opted for a course and taken the time to prepare, they would definitely pass the ITIL® examinations. It is imperative that the candidate, however, completes the course.In the rare scenario that the candidate does fail, it is possible for them to buy a new exam voucher and give the exam again, or the candidate can appeal to the ATO for a re-evaluation of their answers for a nominal fee. The current re-evaluation fee stands at around US $100 - US $150  and the candidate is refunded the price if the outcome is favorable. However, if the outcome is not favorable, the candidate will lose the appeal fee and they will have to buy a new exam voucher.
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ITIL® Certification Cost: Everything You Ever Nee...

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ITIL® Certification: How To Get Certified?

ITIL®: What it is and how to get certified?The Information Technology Infrastructure Library is a globally recognized framework and a well-recognized ITSM. It is regulated and monitored by Axelos worldwide. It is considered imperative at the entry level in many spheres. ITIL® singularly defines a service lifecycle model which prescribes specific activities and processes during the entire path of design, development, delivery, and support of IT services. IT services are, basically, any IT activity which could potentially deliver business value to an organization's end users, customers and other internal as well as external stakeholders. Something as rudimentary as centralized corporate email or even servers which act as the back end IT support for official websites comes under IT services.Anyone looking to make a career in the long run in IT may find it useful to invest resources in attaining the certifications under ITIL®. This certification helps professionals guide a business organization to follow the best-in-class IT management standards and practices. It also enables the organization to witness growth and navigate changes with the help of IT. By using the ITIL® framework within the organization, companies ensure that the services they provide are delivered by a set of defined and consistent processes that ensure best practices and procedures, resulting in a level of service for users which is predictable. Significant reduction in the cost of service and development and implementation of services, better customer satisfaction, enhanced productivity from IT department, improvements in quality, improved management of services and overall flexibility at an organization level to changing and growing business requirements are few of the benefits that can be derived from ITIL®.The current version of ITIL®, i.e., ITIL® V3 is being eased out slowly to make way for ITIL® V4 which has been launched in February of 2019 by Axelos. ITIL® V3 was a framework and set of professional certifications which were designed to ensure a person’s level of competency in most areas that ITIL® covers. ITIL® V3 certifications also showed a person's level of skill in ITIL® best practices. The core of ITIL® V3 has not changed when it was updated to V4.ITIL® CertificationITIL®, like many professional certifications, considerably enhances the earning value of the certificate holder. However, it may be difficult to calculate the exact increase. A person planning on an ITIL® certification must keep in mind that a combination of intangible and tangible factors make a certification like ITIL® a worthwhile investment of resources for both organizations and individuals.In order to enrol for this certification, a candidate can apply through the Prometric website, which is sponsored by Exin, an authorized ITIL® exam administrator. On the landing page, a candidate can look for an exam centre near them for the ITIL® Foundation exam as well as schedule the test as per their convenience and the availability of a slot. The landing page also allows the candidate to reschedule a test and cancel it, if required. Basically, the candidate has a choice of timing, date and venue when it comes to giving the ITIL® certification examinations. The process starts with the candidate searching for a seat in a centre as per his or her convenience and proceeds to then choosing a language followed by a venue of their choice. Further, the candidate is informed of the net price to be paid, requested to create an online account and then pay the fees as well as confirm the booking.Why to get certified in ITIL®?Since its release in February 2019, ITIL® V4  has focused on being an expansion on the previous version of ITIL®, i.e., ITIL® V3 in the sense that it offers more flexibility and technical support to the organization as it adapts to a digital transformation. ITIL® V4 endeavors to provide an end-to-end model for IT as well as serve digital delivery and operation for an organization. It aims to equip IT teams with knowledge of tech-enabled products and services to ensure that they can continue to play a vital role in business strategy.The first certification, i.e., ITIL® Foundation certification is used by many organizations for training purposes since it covers the basics and is not based on any specific technique or technology. It offers a variety of job opportunities for those pursuing it in IT companies. Professionals in IT are assured basic understanding of how to create as well as implement best practices of ITSM keeping in mind quality management, which will ensure better growth of the business.The ITIL® Foundation certification is the initial stage, and it acts as a base for all the other ITIL® certifications. It is worth two credit points within the qualification scheme of ITIL® and its levels. It serves as a training program which in turn helps in not only increasing the level of confidence of the IT professionals by teaching them to design, execute, and utilize IT services for the gratification of the organization’s customers.The ITIL® framework provides a common platform and language to deliver IT services. This includes multiple things such as communicating with vendors and customers more efficiently and effectively. The ITIL® framework primarily aims to overcome any challenges that may occur between the IT services and the business to achieve targeted results. This is enough reason for those wanting to make a career in IT, to pursue a certification in ITIL®.Furthermore, the ITIL® certifications are among the top notch certification courses offered in this domain. Many professionals of ITSM prefer them because they provide both knowledge and best practices used in ITSM.ITIL® makes the most persuasive case with the fact that many large organizations across the globe have implemented the ITIL® framework. These organizations include giants such as Atos, Shell Oil, Microsoft, IBM, Caterpillar, Disney, Spotify, Boeing, Equinor, and many more. All are enjoying great success due to ITIL®, with a significant drop in operational cost as a result.What are the ITIL® certification levels? AXELOS took the ownership of ITIL® in July 2013. It is now in charge of not only maintaining the ITIL® framework but also for accredited training and examination institutes. To deliver training, ITIL® certifications and administering exams, AXELOS has recognized hundreds of ITIL® Accredited Training Organizations (ATOs). The ITIL® certification examinations are administered by the ATOS at the end of the training course or alternatively, by an Examination Institute (EI), which may work directly with the ATOs.Under ITIL® V3, ITIL® had five levels of certification:1. FoundationIn the ITIL® certification sphere, the first level is the ITIL® Foundation certification. This level focuses on ensuring that the candidate is well versed with standard terminology and methodology.  Candidates will get the knowledge required to not only support but also deliver ITIL® related services.2. PractitionerThe Practitioner level is the second level of the ITIL® certification. In this level, the candidates are encouraged to improve their ability to adopt and adapt ITIL® for an organization.3. Intermediate This is the third level of the ITIL® certification. It consists of two categories or modules of certification: Service Lifecycle and Service Capability.The Service Lifecycle modules are:Service Strategy (SS)Service Design (SD)Service Transition (ST)Service Operation (SO)Continual Service Improvement (CSI)The Service Capability modules are:Operational Support and Analysis (OSA)Planning, Protection, and Optimization (PPO)Release, Control, and Validation (RCV)Service Offerings and Agreements (SOA)In the Service Lifecycle module, a lot of focus is given to management across several ITIL® processes. On the other hand, the module of Service Capability focuses on specialized as well as process-level knowledge within ITIL® processes.4. ExpertITIL® Expert certification is the fourth level of the ITIL® certification, and it is also delivered in modular form. This certification can be taken only by those candidates who have cleared the previous levels to ensure the requisite detailed knowledge and skills to clearly understand the entire system of ITIL®.5. MasterThe fifth level of the ITIL® certification is the ITIL® Master Level certification. This level focuses on strengthening and widening the mastery of the practical application of ITIL® in a variety of settings. The professionals working on ITIL® directly are usually involved in planning, operations, and management of ITSM. Through this certification, they obtain the skills to demonstrate their knowledge. An ITIL® Master does not just describe but also justifies the process of decision making that they have undertaken for adopting ITIL® principles, know-how, techniques, as well as methods. They can combine this with supporting management techniques to achieve the desired business outcome.It is important to note that the ITIL® system uses a credit system right from the Foundation level through the Expert levels with each certification amounting to a certain number of credits. The following chart illustrates the current ITIL® credit system:Sr. NoLevel of ITIL® certificationNo. of credits awarded1ITIL® Foundation22ITIL® Practitioner33Lifecycle ModuleService Strategy3Service Design3Service Transition3Service Operation3Continual Service Improvement3Capability ModuleOperational Support and Analysis4Planning, Protection, and Optimization4Release, Control, and Validation4Service Offerings and Agreements44Managing across the lifecycle55ITIL® ExpertPlease note that the candidate needs 17 credits between ITIL® practitioner and ITIL® Intermediate to progress to the next level.ITIL® V3 will be continued to be credible and recognized IT certification. Also, the exam will continue to remain available until AXELOS makes an official announcement that the certifications have been retired under ITIL® V3. This is to ensure that the candidates have sufficient time to collect and complete the ITIL® V3 credits, which are a prerequisite to starting other certifications such as ITIL® Managing Professional.The ITIL® V4 modules slightly vary from the ITIL® V3 structure and will be released during 2019, with Foundation already available since February 2019. Modules, including the ITIL® Specialist module, the ITIL® Strategist and the ITIL® Leader will be released in the latter half of 2019.  Post the ITIL® V4 Foundation level; the candidate can choose to pursue either the ITIL® Managing Professional (ITIL® MP) or ITIL® Strategic Leader (ITIL® SL). End-learners must complete both - the ITIL® MP and ITIL® SL -  to be eligible to certify as an ITIL® Master.To be certified as an ITIL® Managing Professional, the candidate must complete the following modules:ITIL® V4 FoundationITIL® Specialist: Create, Deliver & SupportITIL® Specialist: Drive Stakeholder ValueITIL® Specialist: High-Velocity ITITIL® Strategist: Direct, Plan & ImproveTo be certified as an ITIL® SL, candidates must complete the following modules:ITIL® 4 FoundationITIL® Strategist: Direct, Plan & ImproveITIL® Leader: Digital and IT StrategyThe ITIL® Strategist: Direct, Plan & Improve is a universal module for both the ITIL® streams.What is ITIL® certification path?As one goes through the certifications and modules of ITIL® V4, one quickly realizes how much simpler ITIL® V4 is. The number of exams has been reduced from twelve to six. The ITIL® Foundation certification is still the starting point of the entire ITIL® journey, which gives candidates an introduction to the essential concepts and basic methodologies behind ITIL® and gives a bird’s eye view of the ITIL® lifecycle stages. After this certification, however, candidates can go in one of two directions.As mentioned before, the first is the ITIL® Managing Professional (MP), which includes the following four modules:ITIL® Specialist – Create, Deliver & SupportITIL® Specialist – Drive Stakeholder ValueITIL® Specialist – High Velocity ITITIL® Strategist – Direct, Plan & ImproveThe second option, as illustrated above, is ITIL® Strategic Leader (SL), the modules for which are:ITIL® Strategist – Direct, Plan & ImproveITIL® Leader – Digital & IT StrategyCandidates won’t be required to collect credits like ITIL® V3 to sit for higher-level examinations. They must, however, still clear the ITIL® V4 Foundation exam before moving on to SL or MP modules.The development of ITIL® V4 was mostly community-driven where thousands of IT practitioners assisted AXELOS in envisioning and creating a version of ITIL® which would deal with some of the most common points of criticisms that IT professionals have with ITIL®.Some of the most important changes within ITIL® V4 include:Greater integration with widely-accepted ITSM practices which include Agile, Lean and DevOpsA  focus on customer experienceBetter integration between ITIL® as well as business practicesA focus on the community which make the framework more dynamicWhile the ITIL® V4 seems like it is not focusing on a niche, its content is very relevant for ITSM practitioners. Right from the Foundation module, every examination has gone through an upgradation on account of the amount of new material. In other words, it would benefit ITIL® V3-certified professionals to consider the transition to ITIL® V4 seriously.About ITIL® foundation practice examThe first stage in the ITIL® framework is the Foundation certification which has to be completed to become an ITIL® Expert. This makes understanding the structure of the ITIL® Foundation exam very important for the candidate. Prior knowledge of the structure of the examination would help the candidate plan and strategize to score well in the actual exam.There is a simulated exam which provides all the features and patterns similar to the actual ITIL® Foundation exam format. These practice exams are available for free and can be taken multiple times.Here are all the details about the test:The duration of the test is 60 minutes or an hour long.There are about 40 questions with multiple choices.Of the various choices given, there will be one or more choices which may be correct.The test can be paused mid-way, and there is also the option to retake the test at a later point.The test will resume from the point where the candidate left it and the test time will be reduced by the amount of time taken by the candidate in the previous attempt.With this practice ITIL® examination, the candidate can differentiate between the concepts that they are familiar with and those that they aren’t. Candidates who enroll for the practice ITIL® foundation online exam should be able to take the real exam effortlessly. A sample ITIL® foundation exam is like a representative of the actual ITIL® certification exam. The purpose of this is to help remove the element of uncertainty for the candidate that is bound to affect them when they write their certification unprepared. Every IT professional aspiring for an ITIL® certification is encouraged to give practice exams to ensure success.What are the benefits of ITIL® certification?ITIL® framework aims to support individuals and organizations to gain the best and most optimal value from IT and digital services. It  equips a service provider with the ability to implement a realistic capability model, balance it with the strategy of business and needs of the customer.ITIL® provides a comprehensive framework which is practical and has proven its worth in establishing a system of ITSM, ensuring consistency and improving continually for the sake of businesses using IT-enabled services.ITIL® V4 is hugely relevant to IT professionals such as software developers and service managers as well as to businesses, as it encourages a well-rounded view of designing and delivering products and services. Right from the first level, ITIL® V4 focuses on transparency, collaboration, automation and holistic working.ITIL® V4 has a focus on many of the core elements which make it valuable to individuals and organizations. Change, which in today’s day and age is a constant state of affairs, is something many organizations struggle to navigate. With ITIL® V4 and its best practices, organizations receive the support they need to thrive despite these changes.ITIL® V4 is the iteration of ITIL® which integrates all of the excellent things from ITIL® and its versions and extrapolates it to ITSM and service operations. It helps navigate the shift from traditional process-led delivery to faster quality and value-based delivery for organizations.Here are the key benefits of getting an ITIL® Certification Program:It helps improve the position of the candidate in the job market as they become an ITIL® certified professionalIt ensures that the candidate stands out from others and other uncertified counterparts with similar experience in the ITIL® framework and methodologyThe candidate learns methods to apply ITIL® tools and techniques, improve their efficiency and focus on their effectiveness at workplaceCandidates get recognized for their expertise by their colleagues and peersIt helps them learn a language and improves communication across the organization's hierarchyIt assists the candidate in implementing fresh ideas from the ITIL® framework. It also helps them use the best practices to facilitate customersUltimately, it helps the candidate increasing their contribution to the organization's ITSM
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ITIL® Certification: How To Get Certified?

ITIL®: What it is and how to get certified?The In... Read More

8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best practices for IT service management, assisting individuals and companies understand business change, transformation and growth through the proper use of IT. As organisations have realised the importance of the ITIL® Framework in terms of business management, the demand for ITIL® certified professionals has increased rapidly. The fact that industries other than IT, such as educational institutions as well as healthcare keep looking for such candidates is a testament to the growth of ITIL®.ITIL® has helped the learners in getting acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in business, further producing improved productivity, performance, and competence.It addresses and teaches  professionals to focus on the most important aspect of a business that is customer experience.ITIL® helps the professional in sorting and prioritizing what is more valuable according to business standards. This allows to get the work done more efficiently.It increases the market value of a certified professional.What are the career benefits of ITIL® certification?Now, let's look at the career benefits of ITIL® certification for each level respectively.Level 1: ITIL® Foundation  It is the first-level certification course. Pursuing this will give participants a basic understanding of the ITIL® framework.Help understand how ITIL® can be used to enhance IT service management.It is helpful for anyone with an interest in IT service management.Level 2: ITIL® PractitionerThe certification was designed in 2016.The process directs on events and conditions in the daily business life cycle.A candidate gets to know some features of crucial concepts.This covers two major areas: Service Capability and Lifecycle.Level 3: ITIL® Intermediate This level is divided into multiple sections which demonstrate revised methods for successful implementation of ITSM.This level is more superior to the previous levels.Intermediate certification is globally accepted in the IT sector.Modules are categorized into Service Capability and Lifecycle.The Service Lifecycle modules:Service Design (SD)Service Strategy (SS)Service Operation (SO)Service Transition (ST)Continual Service Improvement (CSI)Service Capability modules:Planning, Protection, and Optimization (PPO)Operational Support and Analysis (OSA)Service Offerings and Agreements (SOA)Release, Control, and Validation (RCV)Students have a choice of modules in a single category or modules in both categories for qualification.Level 4: ITIL® Expert This is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business management.An Expert certification is the proof of tremendous expertise, knowledge and skill base.Level 5: ITIL® Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL®.The final stage of the certification which comprises extensive knowledge of the techniques and exceptional methods of ITIL®.It also incorporates the high-level process for its associated administration methods.The Master certified professional is highly valued for their experience, skills, and expertise.What will be the average salary for ITIL® certified professionals?Now that we are aware of the benefits of each level of the certification, let's see how the average salaries differ among the different levels of ITIL® certified professional.The average wage for the foundation certification starts from nearly $82,795 per year for Service Delivery Manager to $106,280 per year for engineering Program Manager.Here’s a table that details it out well:RoleAverage salary per annum in USAverage salary per annum in IndiaService Delivery Manager$82,795INR 1,366,982IT Analyst$86,361INR 7,32,612Asset Manager$88,552INR 5,39,533IT Project Manager$91,257INR 1,433,472IT Manager$101,181INR 10,82,029Engineering Program Manager$106,280INR 18,19,880The salaries are directly proportional to the level of certification. This means that for more advanced certification, the Intermediate or above the average salaries exceed $117,000 on average for posts such as ITIL® Service Lifecycle: Service Transition and Service Lifecycle: Service Operation.RoleAverage salary per annum in USAverage salary per annum in IndiaSenior IT Project Manager$112,899INR 1,818,560Service Transition$117,000INR 13,34,273Service Operation$117,000INR 610,864IT Director$130,191INR 3,417,221Chief Information Officer (CIO)$168,932INR 4,143,013Top Benefits of having ITIL® certification for IndividualDifferent Individuals come together with different values but a similar goal to create an organization. Before proceeding on how ITIL® benefits the companies, let's understand how ITIL® certification  benefits an individual.1. Enhanced productivity A certified candidate is trained to understand the ITIL® framework thoroughly. It gives them an edge as they will not only be able to detect the issues but also apply these concepts which will allow them to manage work processes adequately. Also, they are aware of the importance and procedures followed in the ITIL® framework; this assists them to be more productive and utilize the resources to their maximum extent.2. Increased Wage A certified candidate is highly valued for his skills and expertise. This is the reason why any IT company will prefer a certified professional over a non-certified candidate.On completing the course, a certified candidate has a better understanding of ITSM, which helps them to be more valuable for the company.Not only is the wage higher, but a certified professional is also expected to have an exponentially higher scale compared to others due to their superior adaptation and learning skills.The average pay for an ITIL® certified candidate can grow more than 15%. 3. RecognitionHaving the ITIL® credentials in your resume is the verification of your advanced management abilities. Not only will your peer groups and colleagues will appreciate your value but even your seniors will recognize you for your superior understanding and efficient execution of the tasks.4. Common Terminologies Mastering the common terminologies during the course of the workshop will give a certified candidate an edge over others as this will let them have better communication with the client and improve on customer experience.5. Holistic ViewOne of the most advanced features of ITIL® is that it teaches the candidate how to observe. This allows him/her to see the big picture and plan their actions accordingly. Also, this will assist the professional in giving long term feedbacks and contributions which are highly valued in the industry.6. Generation of IdeaThe holistic view and skills allow the certified candidate to generate better and effective ideas. Since they are equipped with a better sense of understanding of the framework, it allows them to keep a track of how the organisation is progressing and what it needs to keep growing.7. Stand outThe framework is established to help the organisation to solve the everyday issues and boost their ITSM to gain the maximum profit. Since a certified learner will know how to utilise the framework to its fullest, this will make the professional stand out from the crowd. Not only will this boost their confidence, but will also push them to work more efficiently.8. Prepared for the futureITIL® certified professionals have a better chance of getting adapted to new jobs and handle the responsibilities much more efficiently as compared to others. Their adaptation skills are far more superior due to their expertise and high knowledge on the understanding of the process.What are ITIL® benefits to the organizationIn an organisation, issues like software expiration, hanging of a computer system or the server goes down during an important event, are almost inevitable. But it all comes down to how the situation is being handled at the service desk. Whether it’s all chaos followed by blame games or is it a calm situation where professionals are working towards solving the issue.The latter is the case where one would witness that the organisation already has steps and measures to control these situations under their damage-control means.“Clients have identified improved customer satisfaction with IT services, better communications and information flows between IT staff and customers, and reduced costs in developing procedures and practices within an enterprise.”A Gartner report on the implementation of ITIL® by organisations put this out.Following are the reason why an organization must have ITIL® implemented -1. Better communicationWith the rise of business dependence on IT, having an organisation that is well acquainted with the best practices towards ITSM, and having a common framework will remove the additional need for lengthy processes which consume a lot of time and effort. This will allow organisations to work hand-in-hand and to push each other to do their best. Also, this would eliminate the communication gap and work friction as the quality and approach will be similar.2. Improved productivityUsually, a lot of valuable work hours are lost in cases of small errors and dysfunctions. Mostly, the employees are not aware of what they have to do. This wastes their valuable working hours, sours the customer experience and ultimately the reputation of the company.However with the right framework and the knowledge that it provides, it is possible for the employees to follow those specific steps to finish the task.  3. FlexibilityThe biggest issue that hits SMBs is that when they try to expand, their systems and procedures are unable to adapt to the massive changes. This puts a sudden halt to their growth, and it takes a considerable amount of time to come out of this.But the best feature of the ITIL® framework is that it supports scale and expansion. Due to its flexibility and adaptation, the process and systems remain unaffected.Also, the SMBs suffer massively by the hardware which is associated with their systems. But ITIL® framework takes care of this issue through ITIL®- supported service desk, which looks after such complications beforehand, further allowing the transition to be smooth and efficient.4. Enhanced Service QualityITIL® implementation provides the organisation with every possible damage-control measures. It also allows the employees to understand what needs to be done rather than distressing. And so, the calmness in the employees makes it possible for them to observe, plan and execute their actions appropriately.The ITIL® frameworks keep track of all the procedures and steps that are supposed to be followed; this makes sure that lessons are learned from past mistakes. It ultimately enhances the quality of the service provided by the organisation.5. ResultsWith improved service quality, smooth transition, and enhanced productivity, it is a proof that an ITIL® assisted organisation is far more advanced and likely to achieve their targets than an organisation which works randomly.  The ITIL® implementation also looks after the cost-reduction methods and time management. Moreover, it gives priority to the user experience making sure that the customers are satisfied. The smooth flow of work and chaos free work environment promotes productivity and keeps the employees happy.What is the process of ITIL® implementation in an organizationKnowledge can only be useful when we can apply it correctly. Similarly, just knowing about the ITIL® framework isn't enough; the organisation must have the resources and patience to implement it if it wants to harness the benefits.As by now, we are aware that the reason behind ITIL®’s global acceptance is because it is based on years of experience and thousands of examples.  But we are also aware of the fact that every organisation has different goals, values and therefore, one might not need every part of ITIL®.ITIL® for SMBsIn the previous sections, we discussed how the small and medium-sized businesses suffer for following random blueprints. SMBs majorly benefit when the ITIL® is implemented in arts. This allows them to understand which ITIL® art they actually need as their goals.For example, in SMBs usually, 1-2 people manage the computer section. They are responsible when some issue happens with the system. In such cases, they won't need or have the time to control service strategies. Here, Incident management will be profitable and effective.Now the trick lies into analysing which ITIL® process needs to be implemented first.While every organisation is different, these are the most common factors which influence the business sectors -1. Change Management:Unresolved issues can interrupt daily IT services. If the company is nervous about executing positive developments, this method could be instant help.2. Incident Management: This method is perfect for organisations suffering from unplanned disturbances to IT duties, like system blackouts. This process assists the IT service to return to the users as soon as possible.3. Request Fulfilment: This method helps the organisations to record their user's request and making sure that every claim possible is being taken care of. It also improves the quality of user experience.Plan an ITIL® implementation roadmapThe best way to implement ITIL® is by making it a long term goal rather than achieving every art at once. The latter creates confusion and is expensive. The reason why the long term goal is useful is that it allows the companies to have sufficient time to adapt to the changes. It's taking one step at a time which doesn't put unnecessary pressure on the employees. As time passes, the organisation can eventually execute the following steps one by one. This allows the organisation to grow at their pace without any complications.Establish an ITIL® Culture The organisation has to provide training before implementing the ITIL®. If this isn't taken care of, there will be more damage than good, as, after implementation, most employees will have a hard time understanding and executing the processes.Also, separate leaders have to be selected as mentors for foundation training. They will be the one who lead the teams into implementing the concepts of ITIL® for enhanced productivity.ITIL® BenefitsFollowing are the major benefits at a glance -Reduced IT costsImproved IT services by using proven best practice processesBetter customer experience with more professional approach to service deliveryStandards and guidanceImproved productivityImproved use of skills and experienceDrawback:ITIL® framework is perhaps one of the most successful methodologies ever applied in business. But there is a scope for improvement -As a framework and applied methodology, ITIL® has no limitation.The only drawback of the ITIL® is that since it's a set of rules and a framework, it is as successful as the people using it allow it to be.So it depends on the organisation on how effectively they can utilise the concepts to boost their productivity, which further increases the success rate of the ITIL®.ConclusionIt should be noted that if not applied properly, even applications of ITIL® are bound to fail. The whole team working towards achieving the goal is the key to its success. The results and outcomes of ITIL® will only be visible when they have been applied adequately. Eventually, ITIL® will be only as successful as you  allow it to be. However, if used effectively it will definitely increase the chances of success exponentially.
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8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best ... Read More