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Who should do ITIL® certification?

What is ITIL®?A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.So, who should take ITIL® certification? IT professionals who look forward to making a positive development in the organization such as productivity and cost efficiency.People who have the fundamental knowledge of the framework and want to utilize it towards efficient business management.Those who are already in the IT sector and yearn to enhance their skills, boost their expertise in the subject and ultimately earn a higher salary and designation can also apply for the course.This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -IT service executives and managersThe IT managers and DirectorsOperations managersIT technical support professionals and engineersQuality analystsService-support engineersThe owners of business processesDatabase administratorsThe benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.Why should you take ITIL® certificationBy now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?Let's update ourselves with the features of the ITIL Foundation e-learning certification course -The Foundation level e-learning course is accessible for 180 days. The duration may differ based on self-paced learning.The other certification levels in ITIL V3 are divided into 5 parts based on the understanding of the learner.Foundation - This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.Practitioner - This level aims to teach the candidates on how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.Intermediate - This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.Expert - This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework. It takes a macro strategy to the ITIL®  Scheme covering the full course.Master level - The final stage of the certification which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master certified candidates are considered to be the best among others due to their knowledge and expertise.The latest version of the ITIL® V4 has some new updates -Now, there has been an inclusion of ITIL Foundation and the ITIL Master exams.Moreover, the foundation exam has been divided into Strategic Leader and Managing Professional.Both of these levels have their own separate modules and examination.The end road for both the exams is the Master level.Ways to get ITIL® CertifiedThere are various modes through which one can attain the ITIL® training. The modes are -Traditional Classroom StudyWeb-based or Virtual IT institutions.If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.Major Benefits of the courseThe main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -Understanding of objectives like Service Strategy, Transition, and Operations. Through this understanding, they can implement and develop the process constantly.Customer experience is considered as the most valuable aspect of the business. The ITIL® framework makes sure that the candidates are able to use their skills and expertise along with the concepts grasped to improve the consumer experience.One of the major outcomes of the certifications is that it teaches the candidates how to apply their expertise to make cost-effective decisions.In business, it's the loyal and returning customers that make sure how far the business will go. This can be achieved in a better way if the ITIL® processes such as ‘fit for purpose’ and ‘fit for use’ are used properly as they help in building a loyal customer base along with magnifying the reputation of the organization.Integrated and adequate performance of the services that are associated with the outer groups.It is a well-known fact that a certified ITIL® professional is highly valued. The credentials of ITIL® in your resume will make you stand above the rest.Many leading MNCs prefer certified ITIL® professionals to maintain their high standards. This also allows them to be in sync with their co-workers in achieving the objectives.What is ITIL® certification path?The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.1. Foundation Course - As discussed earlier, it is the introductory course to the ITIL® Service Management.Training: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards - 2 ITIL® creditsCertificate: Yes, the ITIL® Foundation certificate is awarded to candidates who have successfully cleared the examination.2. Intermediate Course -The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes.Certificate: Provided on successful completion of the examination.              Service Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 creditsContinual Service Improvement - 3 credits            Service Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3.Managing Across Service Lifecycle – MALCThe conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.Prerequisites - ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards - 5 ITIL® creditsCertificate  - Provided on successful completion of the examination.4. Expert Course -The highly valued certification is a proof of superior knowledge and expertise.Prerequisites:ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualification In Total - minimum of 22 ITIL® credits.Training: Not applicable.Examination: No exam, but the credential requires completion of lower level exams and accumulation of 22 credits.Certificate: Yes.5. Master Course -The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.Prerequisites: ITIL® Expert certificate5 years of experience in leadership or management position.Training: Not applicableExamination: Rather than an examination, it's more like a collective review of the work. So, no examination.Certificate: Yes ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESITIL® FoundationIntermediateITIL® FoundationYESYESIntermediate level certificatesMALCITIL® Foundation- 15 credits in IntermediateYESYESYESExpertITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMasterITIL® ExpertNODemonstrationITIL® MasterThe path from ITIL® V3 To ITIL® V4 Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -Major Upgradations in ITIL® V4 -Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to create the framework extra flexible and powerfulThe reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.Let's find out how can one do that -AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.Foundation course -For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.Intermediate Course -However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.Expert Certification -Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,What are the job opportunities for ITIL® certified professionals?The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.Sr. NoRoleAverage salary per annum in USAverage salary per annum in India1Service Delivery Manager$82,795INR 1,366,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5395334IT Project Manager$91,257INR 1,433,4725IT Manager$101,181INR 10820296Engineering program manager$106,280INR 18198807Senior  IT Project Manager$112,899INR 1,818,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 610,864The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.Now, what jobs can ITIL® certified professionals acquire?One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:Your professional background.ExperienceThe speed at which you learn ITIL® concepts.The interest you have in IT processes. This will determine your success ratio in your everyday job.Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -1. Technology - IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.Companies associated with technology that have implemented ITIL® are -MicrosoftIBMHPFujitsu2. Retailers -Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -WalmartTargetStaples3. Financial Services -Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -Citi BankBank of AmericaBarclays4. Entertainment - Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -SONYDisney4. Manufacturers - The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -BoeingBombardierToyota5. Life Science - One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -Lilly PfizerTakedaFollowing are the responsibilities that an ITIL® certified professional can expect -Process CoordinatorFoundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleWith at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleThe basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!ITIL® TrainerOver the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.ConclusionThe results and outcomes of ITIL® will only be visible when they are applied effectively.Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.
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Who should do ITIL® certification?

8695
Who should do ITIL® certification?

What is ITIL®?

A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.

The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.

The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.

Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.

So, who should take ITIL® certification? 
who should take ITIL® certification

  • IT professionals who look forward to making a positive development in the organization such as productivity and cost efficiency.
  • People who have the fundamental knowledge of the framework and want to utilize it towards efficient business management.
  • Those who are already in the IT sector and yearn to enhance their skills, boost their expertise in the subject and ultimately earn a higher salary and designation can also apply for the course.

This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -

  • IT service executives and managers
  • The IT managers and Directors
  • Operations managers
  • IT technical support professionals and engineers
  • Quality analysts
  • Service-support engineers
  • The owners of business processes
  • Database administrators

The benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.

Why should you take ITIL® certification

By now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?

Let's update ourselves with the features of the ITIL Foundation e-learning certification course -

  • The Foundation level e-learning course is accessible for 180 days. The duration may differ based on self-paced learning.
  • The other certification levels in ITIL V3 are divided into 5 parts based on the understanding of the learner.
    1. Foundation - This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.
    2. Practitioner - This level aims to teach the candidates on how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.
    3. Intermediate - This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.
    4. Expert - This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework. It takes a macro strategy to the ITIL®  Scheme covering the full course.
    5. Master level - The final stage of the certification which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master certified candidates are considered to be the best among others due to their knowledge and expertise.

The latest version of the ITIL® V4 has some new updates -

  • Now, there has been an inclusion of ITIL Foundation and the ITIL Master exams.
  • Moreover, the foundation exam has been divided into Strategic Leader and Managing Professional.
  • Both of these levels have their own separate modules and examination.
  • The end road for both the exams is the Master level.

Ways to get ITIL® Certified

There are various modes through which one can attain the ITIL® training. The modes are -

  • Traditional Classroom Study
  • Web-based or Virtual IT institutions.

If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.

Major Benefits of the course

The main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.

Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -

  • Understanding of objectives like Service Strategy, Transition, and Operations. Through this understanding, they can implement and develop the process constantly.
  • Customer experience is considered as the most valuable aspect of the business. The ITIL® framework makes sure that the candidates are able to use their skills and expertise along with the concepts grasped to improve the consumer experience.
  • One of the major outcomes of the certifications is that it teaches the candidates how to apply their expertise to make cost-effective decisions.
  • In business, it's the loyal and returning customers that make sure how far the business will go. This can be achieved in a better way if the ITIL® processes such as ‘fit for purpose’ and ‘fit for use’ are used properly as they help in building a loyal customer base along with magnifying the reputation of the organization.
  • Integrated and adequate performance of the services that are associated with the outer groups.
  • It is a well-known fact that a certified ITIL® professional is highly valued. The credentials of ITIL® in your resume will make you stand above the rest.
  • Many leading MNCs prefer certified ITIL® professionals to maintain their high standards. This also allows them to be in sync with their co-workers in achieving the objectives.

What is ITIL® certification path?

The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.

What is ITIL® certification path

In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.

1. Foundation Course - 

As discussed earlier, it is the introductory course to the ITIL® Service Management.

  • Training: Required.
  • Prerequisites: Not Required
  • Examination: Yes, Required
  • Awards - 2 ITIL® credits
  • CertificateYes, the ITIL® Foundation certificate is awarded to candidates who have successfully cleared the examination.

2. Intermediate Course -

The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.

  • Prerequisites: ITIL® Foundation Certificate.
  • Training: Yes, required
  • ExaminationYes.
  • Certificate: Provided on successful completion of the examination.

              Service Lifecycle stream modules: 

  • Service Design - 3 credits
  • Service Strategy - 3 credits
  • Service Operation - 3 credits
  • Service Transition - 3 credits
  • Continual Service Improvement - 3 credits

            Service Capability stream modules: 

  • Release, Control, and Validation - 4 credits
  • Service Offerings and Agreements - 4 credits
  • Planning, Protection, and Optimization - 4 credits
  • Operational Support, and Analysis - 4 credits

3.Managing Across Service Lifecycle – MALC

The conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.

  • Prerequisites - ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.
  • Training: Yes, required.
  • Examination: Yes
  • Awards - 5 ITIL® credits
  • Certificate  - Provided on successful completion of the examination.

4. Expert Course -

The highly valued certification is a proof of superior knowledge and expertise.

  • Prerequisites:
    • ITIL® Foundation
    • ITIL® Intermediate
    • 15 credits collected in ITIL® Intermediate level
    • MALC examination qualification
  •  In Total - minimum of 22 ITIL® credits.
  • Training: Not applicable.
  • Examination: No exam, but the credential requires completion of lower level exams and accumulation of 22 credits.
  • Certificate: Yes.

5. Master Course -

The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.

  • Prerequisites: 
    • ITIL® Expert certificate
    • 5 years of experience in leadership or management position.
  • Training: Not applicable
  • Examination: Rather than an examination, it's more like a collective review of the work. So, no examination.
  • Certificate: Yes
 ITIL® Stage
PrerequisitesTrainingExamCertificates
Foundation
NoYESYESITIL® Foundation
Intermediate
ITIL® FoundationYESYESIntermediate level certificates
MALCITIL® Foundation
- 15 credits in Intermediate
YESYESYES
ExpertITIL® Foundation
- 15 credits in Intermediate
- MALC
- Minimum 22 credits in Total
NONOITIL® EXPERT
Master
ITIL® ExpertNODemonstrationITIL® Master

The path from ITIL® V3 To ITIL® V4 

Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -

Major Upgradations in ITIL® V4 -

  • Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and Lean
  • A broader focus on the meaning of customer experience
  • The superior combination of ITIL® and modern business practices
  • A community-driven focus to create the framework extra flexible and powerful

The reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.

Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.

Let's find out how can one do that -

AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.

Foundation course -

For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.

Intermediate Course -

However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.

Expert Certification -

Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.

Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,

What are the job opportunities for ITIL® certified professionals?

The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.

Sr. No
RoleAverage salary per annum in USAverage salary per annum in India
1Service Delivery Manager
$82,795INR 1,366,982
2IT Analyst
$86,361INR 7,32,612
3Asset Manager
$88,552INR 539533
4IT Project Manager
$91,257INR 1,433,472
5IT Manager
$101,181INR 1082029
6Engineering program manager
$106,280INR 1819880
7Senior  IT Project Manager
$112,899INR 1,818,560
8Service Transition
$117,000INR 13,34,273
9Service Operation
$117,000INR 610,864

The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.

Now, what jobs can ITIL® certified professionals acquire?

One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:

  • Your professional background.
  • Experience
  • The speed at which you learn ITIL® concepts.
  • The interest you have in IT processes. This will determine your success ratio in your everyday job.

Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -

1. Technology 

IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.
Companies associated with technology that have implemented ITIL® are -

  • Microsoft
  • IBM
  • HP
  • Fujitsu

2. Retailers -

Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -

  • Walmart
  • Target
  • Staples

3. Financial Services -

Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -

  • Citi Bank
  • Bank of America
  • Barclays

4. Entertainment - 

Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -

  • SONY
  • Disney

4. Manufacturers 

The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -

  • Boeing
  • Bombardier
  • Toyota

5. Life Science - 

One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -

  • Lilly Pfizer
  • Takeda

Following are the responsibilities that an ITIL® certified professional can expect -

Process Coordinator

Foundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.

The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.

Managerial Role

With at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.

The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.

Release manager, Problem manager, and service desk manager are some of the managerial roles.

ITIL® consulting role

The basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.

This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.

This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!

ITIL® Trainer

Over the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.

So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.

Conclusion

The results and outcomes of ITIL® will only be visible when they are applied effectively.

Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.

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The Way Beyond ITIL® Certification

ITIL is a framework of best practices for delivering IT services. It was designed to streamline the selection, planning, delivery and maintenance of IT services, according to the requirements of business. The requirements of business can vary from improving customer relations, creating a stable IT environment to reducing costs.How ITIL certification helps career advancement? 1. Enhanced productivityA certified candidate is trained to understand the ITIL framework thoroughly.They have a great insight into how the concepts.This gives them an edge as they will not only be able to detect the issue but also imply these concepts which will allow them to adequately manage.Also, they are aware of the importance and procedures followed in the ITIL framework, this assists them to be more productive and utilize the resource to their maximum extent.2. Increased Wage A certified candidate is highly valued for his skills and expertise.This is the reason why any IT company will refer the certified professional over a non-certified candidate.Due to the course, a certified candidate has a better understanding of the ITSM, which helps them to be more valuable for the company.Not only is the wage higher, but a certified professional is also expected to have an exponentially higher scale compared to others due to their superior adaptation and learning skills.The average pay for an ITIL certified candidate can grow more than 15%.3. RecognitionHaving the ITIL credentials in your resume is the verification of your advanced management abilities.Not only will your peer groups and colleagues appreciate your value but even your seniors will recognize you for your superior understanding and efficient execution of the tasks.4. Common Terminologies Being aware of the common terminologies which were a part of the course will give a certified candidate an edge over others.This will let them have better communication with the client and improve the customer experience.5. Holistic ViewOne of the most advanced features of ITIL is that it teaches the candidate how to observe.This allows him/her to see the big picture and plan their actions accordingly.Also, this will assist the professional in giving a long term feedbacks and contributions which are highly valued in the industry.6. Generation of IdeaThe holistic view and skills allow the certified candidate to generate better and effective ideas.Since they are equipped with a better sense of understanding of the framework, it allows them to keep a track of how the organization is progressing and what it needs to keep growing.7. Stand outThe framework is established to help the organization to solve the everyday issues and boost their ITSM to gain the maximum profit.Since a certified learner will know how to utilize the framework to its fullest, this will make the professional stand out from the crowd.Not only will this boost their confidence, but will also push them to work more efficiently.8. Prepared for the futureIt has been found out from a survey that ITIL certified professionals have a better chance of getting adapted to new jobs and handle the responsibilities much more efficiently as compared to others.Their adaptation skills are far more superior due to their expertise and high knowledge on the understanding of the process.That was the major benefits of ITIL for individuals. Let's take a look at how the framework helps the organization to lift up their business -1. Better communicationWith the rise of business dependence on IT, having an organization that is well acquainted with the best practices towards ITSM, and having a common framework will remove the additional need for lengthy processes which consume a lot of time and effort.This will allow organizations to work hand-in-hand and to push each other to do their best.Also, this would eliminate the communication gap and work friction as the quality and approach will be similar.2. Advanced productivityUsually, a lot of valuable work hours are lost when in cases of small errors and dysfunctions. Mostly, the employees are not aware of what they have to do. This in turn not just wastes their working hours but also sours the customer experience and ultimately the reputation of the company.But with the correct framework and the knowledge that it provides, it makes it possible for the employees to follow those certain steps in order to finish the task.This saves time which can be used to improve the productivity of the organization.3. FlexibilityThe biggest issue that hits SMBs is that when they try to expand, their systems and procedures are unable to adapt to the massive changes. This puts a sudden halt to the growth of the organization and it takes a considerable amount of time to come out of this.But the best feature of the ITIL framework is that it supports scale and expansion. Due to its flexibility and adaptation, the process and systems remain unaffected.Also, the SMBs suffer massively by the hardware which is associated with their systems.But ITIL framework takes care of this issue through its ITIL- supported service desk which looks after such complications beforehand. This allows the transition to be smooth and efficient.4. Enhanced Service QualityITIL implementation provides the organization with every possible damage-control measures.This allows the employees to understand what needs to be done rather than panicking.Also, as the calmness in the employees makes it possible for them to observe, plan and execute their actions properly.The ITIL frameworks keep track of all the procedures and steps that were followed, this makes sure that lessons are learned from the past mistakes and improve upon them. This ultimately enhances the quality of the service provided by the organization.5. ResultsWith the above enhancements included that the ITIL implementation provides, such as improved service quality, smooth transition, and enhanced productivity, it is a proof that an ITIL assisted organization is far more advanced and likely to achieve their targets than an organization which works randomly.  The ITIL implementation also looks after the cost-reduction methods and time management. Moreover, it gives a priority to the user experience making sure that the customers are satisfied. The smooth flow of work and chaos free work environment promotes productivity and keeps the employees happy.What are the Career Benefits of Each ITIL Certification level?Now, let's look at the career benefits of ITIL certification for each level respectively -Level 1: ITIL Foundation  It is the first-level certification course. In this stage, the generic concepts and factors of ITIL are to the students.These factors are used in the two significant sections of ITIL - The Service Lifecycle and its lifecycle stages.A candidate will obtain general awareness essential for ITIL support and Services Delivery.Level 2: ITIL PractitionerThe certification was designed in 2016. This level features methods to implement the ITIL framework.The process directs on events and conditions in the daily business life cycle.A candidate gets to know some features of crucial concepts.This covers two major areas– Service Capability and Lifecycle.Level 3: ITIL Intermediate This level is divided into multiple sections which demonstrate revised methods for successful implementation of ITSM.This level is more superior than the previous levels.Intermediate certification is globally accepted in the IT sector.Therefore this opens the door many possible positions in IT.Modules are categorized into Service Capability and Lifecycle.The Service Lifecycle modules:Service Design (SD)Service Strategy (SS)Service Operation (SO)Service Transition (ST)Continual Service Improvement (CSI)Service Capability modules:Planning, Protection, and Optimization (PPO)Operational Support and Analysis (OSA)Service Offerings and Agreements (SOA)Release, Control, and Validation (RCV)Students have a choice to modules in a single category or modules in both categories for qualification.Level 4: ITIL ExpertThis is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business management.An Expert certification is the roof of tremendous expertise, knowledge and skill base.This certification is assured to provide candidates who know the best practices of the ITIL framework.Level 5: ITIL Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL.The final stage of the certification which comprises extensive knowledge of the techniques and exceptional methods of ITIL.It also incorporates the high-level process for its associated administration methods.The Master certified professional is highly valued for their experience, skills, and expertise. The certification is the roof that the candidate is the best in his/her domain.Job opportunitiesFollowing are the jobs that you can expect through ITIL certification -Process CoordinatorExperience required is a minimum of two years.Level: Foundation-level to Intermediate-levelResponsibility: Assure that the administrative actions in a process are conducted as planned.Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleExperience - At least eight years of working experience for a certified ITIL professional.Level -This is operated at the mid-management level. Responsibility: The role here is to ensure that activities in the service management are in accordance with the given processes.He/she will be managing the coordinators under you who will directly report to you.The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleExperience - This role of Process Consultant requires experience of ten years.Level - An ITIL certified professional.Requirement - The candidate also needs to have certain different abilities with Observation skills being the most dominant traits. Also, they need great “Problem-solving’’ abilities.Responsibility - An ITIL Consultant must have great observation skills as this would allow him to notice inconsistencies in processes and immediately plan about optimization. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the process as smoothly as possible.This is one of the most highly-paid and respectable posts in the industry.Salary Growth In the industry, the salary is directly proportional to the level of certification. The higher the certification is, the higher is the salary. Of course, there are other factors too that influence this growth, such as -Professional experienceKnowledgeThe pace at which you absorb ITIL concepts.The interest you have in IT methods.Below is the average annual salary of some of the ITIL certified jobs, starting from the foundation level and going all the way to the masters.Sr. NoRoleAverage salary per annum in the USAverage salary per annum in India1Service Delivery Manager$82,795INR 13,66,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5,39,5334IT Project Manager$91,257INR 14,33,4725IT Manager$101,181INR 10,82,0296Engineering program manager$106,280INR 18,19,8807Senior  IT Project Manager$112,899INR 18,18,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 6,10,864The growth in the number of professionals doing certificationThe huge demand of ITIL framework is because of the result it has shown over the years. The growth and development have been witnessed in both the organization as well in the individuals.ITIL has helped the learners to get acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in a business producing improved productivity, performance, and competence.It addresses and teaches professionals to focus on the most important aspect of a business, the customer experience.ITIL helps the professional to sort and give priority to what is more valuable according to the business standards. This allows the organization to focus on the priorities more work more efficiently.The reason why ITIL is so much in demand has also to do with the fact that it increases the market value of a certified professionalWhich type of sectors is providing jobs?The reach of the ITIL framework is not just limited to IT sectors. Various sectors depend on the structure and methodologies of ITIL. An ITIL certified professional is given higher reference than a non-certified worker. This is because the ITIL credential in their resume is proof of their credibility and expertise.Their knowledge and experience about the ITIL concepts will help the organization to implement the procedures more efficiently, thus giving them an edge and allowing them to move towards achieving their vision.The methodologies help the organizations to improve their career objectives as well as implementing cost methods. the ITIL certified professionals together with the framework, establish a strong base to uplift the IT service management and therefore, improving the customer experience.Many of the leading companies have made it mandatory for their employees to have ITIL training. Companies from different sectors are hiring ITIL professionals to fulfill their vision. A lot of companies and industries have embraced ITIL globally after realizing its never-ending list of benefits. Some of them are -Technology - The most advanced and leading sector which is upgrading every day has understood the importance and need of the ITIL frameworks.Companies associated with technology that have implemented ITIL are -MicrosoftIBMHPFujitsuRetailers - Retailers are the backbones of the business industry. ITIL was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL framework -WalmartTargetStaplesFinancial Services - Given the benefits of the ITIL framework especially in implementing cost-effective methods which not only saves resources but also the time and effort consumed on it. Some of the leading financial service providers who have adopted the ITIL are -Citi BankBank of AmericaBarclaysEntertainment - Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that have approved the ITIL are -SONYDisneyManufacturers - The building blocks of the industries are the manufactures. ITIL magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers are -BoeingBombardierToyotaLife Science - One of the most intellectual and smartest sectors in the world. It's really not surprising that they have adopted the genius of ITIL. The companies that have providers who have adopted the ITIL are -Lilly PfizerTakedaThere are many other companies all over the world that have implemented the ITIL. If one notices, All the above companies are in the to for their game. What do they have in common? The ITIL framework! This itself is the validations of the wonders that ITIL can.Ultimately, it all depends on corporate buy-ins and staffs. The ITIL will be as successful as effectively you allow it to. But if used constructively, it definitely increases the chances of success exponentially.
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The Way Beyond ITIL® Certification

ITIL is a framework of best practices for deliveri... Read More

ITIL® certification levels: A comprehensive guide

What is ITIL®?ITIL® is a library, a set of detailed practices for IT service management (ITSM). Earlier known as the Information Technology Infrastructure Library, it aims to deliver IT services concerning the needs of the business. ITIL® frameworks assist the companies in improving their ITSM and providing strong customer service.Certification LevelsAs there is a distinct set of rules to take into account, for the ease of students and organizations, ITIL® certification has been divided into five levels, starting from Foundation to Masters.The previous version of the ITIL® V3 was divided into 5 classes -Foundation: This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.Practitioner: This level aims to teach candidates how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.Intermediate: This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.Expert: This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework.Master level: This is the final stage of the certification, which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master’s certified candidate is considered to be the best among others due to their knowledge and expertise.As the level increases, the depth, value, and requirements of the certifications increase parallelly.The latest version of the ITIL® V4 is reportedly the most flexible and superior version released till now. The updates are highly valuable because they have been implemented after considering the feedbacks and reviews of 1000s of professionals.Since the problems are resolved through steps, this increases the credibility of the ITIL® framework and processes exponentially. Also, this version has been designed to be flexible and adaptable as per the ease of the employees and students.The transition from ITIL® V3 to ITIL® V4Now, we understand that there are some significant upgrades in ITIL® V4, but the question is, what about those who are currently enrolled in ITIL® V3 or have already passed the previous versions.For your concerns, AXELOS has addressed the transition issue and the process is rather simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4.Foundation course For those who have started the certification course and have only reached the current Foundation certification, or have earned up to six additional credits, they are recommended to begin again with the latest version of the ITIL® 4. It's because of the changes that are mentioned, have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.Practitioner CourseSince the student has just begun, if he/she has not collected more than 6 credits, it is advisable to join the ITIL® V4 foundation course and start from scratch. However, if they have collected more than 6 credits, it is advisable to continue with ITIL® V3 only.Intermediate Course The situation is rather tricky for those who are completing the intermediate level of the ITIL® V3. Since AXELOS doesn't want students to unnecessarily waste their valuable efforts, if students have collected more than six credits beyond the foundation level, they are advised to continue with their ITIL® V3 journey.It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives students a fair time to collect their required credits.Expert Certification Students who have already achieved a minimum of 17 ITIL® Credits and have attained the level of Expert level will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published.This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is to join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.Below are the required credits and details on the transition path -ITIL® V3 Certification LevelThe Path for transition to V4ITIL® V3 FoundationSimply take the ITIL® V4 Foundation to transition to the new ITIL® certification.ITIL® V3 PractitionerTake ITIL® V4 Foundation and further modules in the area of interest to become ITIL® specialist or strategistContinue with ITIL® V3 certification until you gather 17 credits and become eligible to take ITIL® MP levelITIL® V3 IntermediateContinue collecting credits from ITIL® V3 certification and when credits reach 17, you can give ITIL® MP moduleITIL® V3 ExpertSimply take ITIL® V4 MP module to transition to new Expert level of ITIL® V4What is the ITIL® certification path level?EligibilityMany candidates have a doubt on what the eligibility criteria for the ITIL® certification is. Before proceeding to the certification path, let's get this doubt cleared. There are no prerequisites required for taking the certification course. It's just suggested that the candidate should have some past experience in the IT sector.Now that we are clear with the most basic doubt, let's continue towards the path of certification.Certification PathThis section will deal with the journey to the Certification Path. Throughout the certification course, there’s a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.1. Foundation Course - As discussed earlier, it is the introductory course to the ITIL® Service Management.Training: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards: 2 ITIL® creditsCertificate: Yes.2. Intermediate Course -The next step after Foundation course. It consists of two streams and within those two streams are various modules.Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes. The credits earned after the examination will be presented in braces for every module.Certificate: Yes, for each moduleService Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 credits    Continual Service Improvement - 3 creditsService Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3. Managing Across Service Lifecycle – MALCThe conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.Prerequisites: ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards: 5 ITIL® creditsCertificate: Yes4. Expert Course The highly valued certification which is the proof of superior knowledge and expertise.Prerequisites: ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualificationIn Total: minimum of 22 ITIL® credits.Training: Not Required.Examination: Not RequiredCertificate: Yes.5. Master Course This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his/her peer group and apply all the frameworks and principles in real-life situations.Prerequisites: ITIL® Expert certificateFive years of experience in leadership or management position.Training: Not AvailableExamination: Rather than an examination, it's more like a collective review of the work. So, no examination.Certificate: Yes. ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESIntermediateITIL® FoundationYESYESYESMALC-ITIL® Foundation- 15 credits in IntermediateYESYESYESExpert-  ITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMaster-ITIL® ExpertNODemonstrationITIL® MasterRoles of the jobThe credentials of the ITIL® certifications will surely give your resume a big boost, but your success will solely depend on you. These are factors that help boost career impact:Your professional experience.KnowledgeThe pace at which you absorb ITIL® concepts.The interest you have in IT methods.Following are the roles that you can expect through ITIL® certification -Process CoordinatorExperience required is a minimum of two years.Level: Foundation-level to Intermediate-levelResponsibility: Assure that the administrative actions in a process are conducted as planned.Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleExperience - At least eight years of working experience for a certified ITIL® professional.Level - This is operated at the mid-management level.Responsibility:The role here is to ensure that activities in service management are in accordance with the given processes.He/she will be managing the coordinators under you who will directly report to you.The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleExperience - This role of Process Consultant requires experience of ten years.Level - An ITIL® certified professional.Requirement - The candidate also needs to have certain different abilities with Observation skills being the most dominant traits. Also, they need great “Problem-solving’’ abilities.Responsibility - An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. The consultant must enjoy getting to the bottom of  all issues.Their role is to observe every role assigned under them and guide them to execute the process as smoothly as possible.This is among the most highly-paid and respectable posts in the industry.Below are the annual average salaries of the ITIL® certified jobs -Sr. NoRoleAverage salary per annum in USAverage salary per annum in India1Service Delivery Manager$82,795INR 1,366,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5395334IT Project Manager$91,257INR 1,433,4725IT Manager$101,181INR 10820296Engineering program manager$106,280INR 18198807Senior  IT Project Manager$112,899INR 1,818,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 610,864Difference between ITIL® V3 & V4 certification levelsMany students have one common question-- how exactly are the ITIL® V4 and V3 different from each other?ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011. Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.The essence was based on:Device for knowledgeConcentrate on contentExplore holisticallyCommence where you areStudy directlyDevelop iterativelyAssociateBe fairKeep it simple.The ITIL® 4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction is a top priority for the new version.In addition to these principles, the ITIL® V4 has major updates like:Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to create the framework extra flexible and powerful.Also, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.ITIL® Managing Professional (MP)It targets IT practitioners working within technology and digital teams across businesses. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.ITIL® Strategic Leader (SL)This exam is planned for those who operate with “every digitally equipped assistance.” The objective of this course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in the process.ITIL® V4’s focus The team developing the latest version includes industry experts, content writers, and specialists from the broader IT industry. This team operates on a global level to address all types of issues that the organizations face at different levels. More than 2000+ members have contributed to the evolution of this version.The focus is on the practical aspects of the industry. The course has been kept as compliant as possible to assist the organizations towards being better developed and integrated service providers.The most crucial change has been noticed in the foundation level of the version. Now the learners will have a strong base with the IT management from the start.Also, not only will this give the students an early advantage towards grasping the concepts but will make them more adaptable towards the end-to-end operating model for the production, outcomes and constant revisions to provide a much-advanced customer experience.The Service Value System (SVS) has also been heavily updated. It now gives a complete end-to-end scenario of what's happening behind the scenes during the business operations. This allows the students to get a better understanding and to contribute more to the process. The updated version has also incorporated concepts from the models like DevOps, Agile and Lean IT.A significant challenge was not to make it completely original from its previous versions as that will create chaos in the organization between the new and the earlier certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.So, what happens to the ITIL® V3?The best thing about certifications is that they never get too old, i.e., they do not have an expiration date. So once you have earned the credentials in your resume, it will be valid for a lifetime.Similarly, ITIL® V3 is equally appropriate and efficient as it has a global demand and a reach of thousands of professionals and students. This is the reason why the latest version has been made compatible with the ITIL® V3.The newer version is devised to satisfy the ever-growing needs of the digital environment. It looks forward to simplifying the complicated processes in the IT sector that used to consume a lot of effort as well as time. The results and outcomes of ITIL® will only be visible when they are applied effectively.
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ITIL® certification levels: A comprehensive guide

What is ITIL®?ITIL® is a library, a set of detai... Read More

ITIL® Certification: How To Get Certified?

ITIL®: What it is and how to get certified?The Information Technology Infrastructure Library is a globally recognized framework and a well-recognized ITSM. It is regulated and monitored by Axelos worldwide. It is considered imperative at the entry level in many spheres. ITIL® singularly defines a service lifecycle model which prescribes specific activities and processes during the entire path of design, development, delivery, and support of IT services. IT services are, basically, any IT activity which could potentially deliver business value to an organization's end users, customers and other internal as well as external stakeholders. Something as rudimentary as centralized corporate email or even servers which act as the back end IT support for official websites comes under IT services.Anyone looking to make a career in the long run in IT may find it useful to invest resources in attaining the certifications under ITIL®. This certification helps professionals guide a business organization to follow the best-in-class IT management standards and practices. It also enables the organization to witness growth and navigate changes with the help of IT. By using the ITIL® framework within the organization, companies ensure that the services they provide are delivered by a set of defined and consistent processes that ensure best practices and procedures, resulting in a level of service for users which is predictable. Significant reduction in the cost of service and development and implementation of services, better customer satisfaction, enhanced productivity from IT department, improvements in quality, improved management of services and overall flexibility at an organization level to changing and growing business requirements are few of the benefits that can be derived from ITIL®.The current version of ITIL®, i.e., ITIL® V3 is being eased out slowly to make way for ITIL® V4 which has been launched in February of 2019 by Axelos. ITIL® V3 was a framework and set of professional certifications which were designed to ensure a person’s level of competency in most areas that ITIL® covers. ITIL® V3 certifications also showed a person's level of skill in ITIL® best practices. The core of ITIL® V3 has not changed when it was updated to V4.ITIL® CertificationITIL®, like many professional certifications, considerably enhances the earning value of the certificate holder. However, it may be difficult to calculate the exact increase. A person planning on an ITIL® certification must keep in mind that a combination of intangible and tangible factors make a certification like ITIL® a worthwhile investment of resources for both organizations and individuals.In order to enrol for this certification, a candidate can apply through the Prometric website, which is sponsored by Exin, an authorized ITIL® exam administrator. On the landing page, a candidate can look for an exam centre near them for the ITIL® Foundation exam as well as schedule the test as per their convenience and the availability of a slot. The landing page also allows the candidate to reschedule a test and cancel it, if required. Basically, the candidate has a choice of timing, date and venue when it comes to giving the ITIL® certification examinations. The process starts with the candidate searching for a seat in a centre as per his or her convenience and proceeds to then choosing a language followed by a venue of their choice. Further, the candidate is informed of the net price to be paid, requested to create an online account and then pay the fees as well as confirm the booking.Why to get certified in ITIL®?Since its release in February 2019, ITIL® V4  has focused on being an expansion on the previous version of ITIL®, i.e., ITIL® V3 in the sense that it offers more flexibility and technical support to the organization as it adapts to a digital transformation. ITIL® V4 endeavors to provide an end-to-end model for IT as well as serve digital delivery and operation for an organization. It aims to equip IT teams with knowledge of tech-enabled products and services to ensure that they can continue to play a vital role in business strategy.The first certification, i.e., ITIL® Foundation certification is used by many organizations for training purposes since it covers the basics and is not based on any specific technique or technology. It offers a variety of job opportunities for those pursuing it in IT companies. Professionals in IT are assured basic understanding of how to create as well as implement best practices of ITSM keeping in mind quality management, which will ensure better growth of the business.The ITIL® Foundation certification is the initial stage, and it acts as a base for all the other ITIL® certifications. It is worth two credit points within the qualification scheme of ITIL® and its levels. It serves as a training program which in turn helps in not only increasing the level of confidence of the IT professionals by teaching them to design, execute, and utilize IT services for the gratification of the organization’s customers.The ITIL® framework provides a common platform and language to deliver IT services. This includes multiple things such as communicating with vendors and customers more efficiently and effectively. The ITIL® framework primarily aims to overcome any challenges that may occur between the IT services and the business to achieve targeted results. This is enough reason for those wanting to make a career in IT, to pursue a certification in ITIL®.Furthermore, the ITIL® certifications are among the top notch certification courses offered in this domain. Many professionals of ITSM prefer them because they provide both knowledge and best practices used in ITSM.ITIL® makes the most persuasive case with the fact that many large organizations across the globe have implemented the ITIL® framework. These organizations include giants such as Atos, Shell Oil, Microsoft, IBM, Caterpillar, Disney, Spotify, Boeing, Equinor, and many more. All are enjoying great success due to ITIL®, with a significant drop in operational cost as a result.What are the ITIL® certification levels? AXELOS took the ownership of ITIL® in July 2013. It is now in charge of not only maintaining the ITIL® framework but also for accredited training and examination institutes. To deliver training, ITIL® certifications and administering exams, AXELOS has recognized hundreds of ITIL® Accredited Training Organizations (ATOs). The ITIL® certification examinations are administered by the ATOS at the end of the training course or alternatively, by an Examination Institute (EI), which may work directly with the ATOs.Under ITIL® V3, ITIL® had five levels of certification:1. FoundationIn the ITIL® certification sphere, the first level is the ITIL® Foundation certification. This level focuses on ensuring that the candidate is well versed with standard terminology and methodology.  Candidates will get the knowledge required to not only support but also deliver ITIL® related services.2. PractitionerThe Practitioner level is the second level of the ITIL® certification. In this level, the candidates are encouraged to improve their ability to adopt and adapt ITIL® for an organization.3. Intermediate This is the third level of the ITIL® certification. It consists of two categories or modules of certification: Service Lifecycle and Service Capability.The Service Lifecycle modules are:Service Strategy (SS)Service Design (SD)Service Transition (ST)Service Operation (SO)Continual Service Improvement (CSI)The Service Capability modules are:Operational Support and Analysis (OSA)Planning, Protection, and Optimization (PPO)Release, Control, and Validation (RCV)Service Offerings and Agreements (SOA)In the Service Lifecycle module, a lot of focus is given to management across several ITIL® processes. On the other hand, the module of Service Capability focuses on specialized as well as process-level knowledge within ITIL® processes.4. ExpertITIL® Expert certification is the fourth level of the ITIL® certification, and it is also delivered in modular form. This certification can be taken only by those candidates who have cleared the previous levels to ensure the requisite detailed knowledge and skills to clearly understand the entire system of ITIL®.5. MasterThe fifth level of the ITIL® certification is the ITIL® Master Level certification. This level focuses on strengthening and widening the mastery of the practical application of ITIL® in a variety of settings. The professionals working on ITIL® directly are usually involved in planning, operations, and management of ITSM. Through this certification, they obtain the skills to demonstrate their knowledge. An ITIL® Master does not just describe but also justifies the process of decision making that they have undertaken for adopting ITIL® principles, know-how, techniques, as well as methods. They can combine this with supporting management techniques to achieve the desired business outcome.It is important to note that the ITIL® system uses a credit system right from the Foundation level through the Expert levels with each certification amounting to a certain number of credits. The following chart illustrates the current ITIL® credit system:Sr. NoLevel of ITIL® certificationNo. of credits awarded1ITIL® Foundation22ITIL® Practitioner33Lifecycle ModuleService Strategy3Service Design3Service Transition3Service Operation3Continual Service Improvement3Capability ModuleOperational Support and Analysis4Planning, Protection, and Optimization4Release, Control, and Validation4Service Offerings and Agreements44Managing across the lifecycle55ITIL® ExpertPlease note that the candidate needs 17 credits between ITIL® practitioner and ITIL® Intermediate to progress to the next level.ITIL® V3 will be continued to be credible and recognized IT certification. Also, the exam will continue to remain available until AXELOS makes an official announcement that the certifications have been retired under ITIL® V3. This is to ensure that the candidates have sufficient time to collect and complete the ITIL® V3 credits, which are a prerequisite to starting other certifications such as ITIL® Managing Professional.The ITIL® V4 modules slightly vary from the ITIL® V3 structure and will be released during 2019, with Foundation already available since February 2019. Modules, including the ITIL® Specialist module, the ITIL® Strategist and the ITIL® Leader will be released in the latter half of 2019.  Post the ITIL® V4 Foundation level; the candidate can choose to pursue either the ITIL® Managing Professional (ITIL® MP) or ITIL® Strategic Leader (ITIL® SL). End-learners must complete both - the ITIL® MP and ITIL® SL -  to be eligible to certify as an ITIL® Master.To be certified as an ITIL® Managing Professional, the candidate must complete the following modules:ITIL® V4 FoundationITIL® Specialist: Create, Deliver & SupportITIL® Specialist: Drive Stakeholder ValueITIL® Specialist: High-Velocity ITITIL® Strategist: Direct, Plan & ImproveTo be certified as an ITIL® SL, candidates must complete the following modules:ITIL® 4 FoundationITIL® Strategist: Direct, Plan & ImproveITIL® Leader: Digital and IT StrategyThe ITIL® Strategist: Direct, Plan & Improve is a universal module for both the ITIL® streams.What is ITIL® certification path?As one goes through the certifications and modules of ITIL® V4, one quickly realizes how much simpler ITIL® V4 is. The number of exams has been reduced from twelve to six. The ITIL® Foundation certification is still the starting point of the entire ITIL® journey, which gives candidates an introduction to the essential concepts and basic methodologies behind ITIL® and gives a bird’s eye view of the ITIL® lifecycle stages. After this certification, however, candidates can go in one of two directions.As mentioned before, the first is the ITIL® Managing Professional (MP), which includes the following four modules:ITIL® Specialist – Create, Deliver & SupportITIL® Specialist – Drive Stakeholder ValueITIL® Specialist – High Velocity ITITIL® Strategist – Direct, Plan & ImproveThe second option, as illustrated above, is ITIL® Strategic Leader (SL), the modules for which are:ITIL® Strategist – Direct, Plan & ImproveITIL® Leader – Digital & IT StrategyCandidates won’t be required to collect credits like ITIL® V3 to sit for higher-level examinations. They must, however, still clear the ITIL® V4 Foundation exam before moving on to SL or MP modules.The development of ITIL® V4 was mostly community-driven where thousands of IT practitioners assisted AXELOS in envisioning and creating a version of ITIL® which would deal with some of the most common points of criticisms that IT professionals have with ITIL®.Some of the most important changes within ITIL® V4 include:Greater integration with widely-accepted ITSM practices which include Agile, Lean and DevOpsA  focus on customer experienceBetter integration between ITIL® as well as business practicesA focus on the community which make the framework more dynamicWhile the ITIL® V4 seems like it is not focusing on a niche, its content is very relevant for ITSM practitioners. Right from the Foundation module, every examination has gone through an upgradation on account of the amount of new material. In other words, it would benefit ITIL® V3-certified professionals to consider the transition to ITIL® V4 seriously.About ITIL® foundation practice examThe first stage in the ITIL® framework is the Foundation certification which has to be completed to become an ITIL® Expert. This makes understanding the structure of the ITIL® Foundation exam very important for the candidate. Prior knowledge of the structure of the examination would help the candidate plan and strategize to score well in the actual exam.There is a simulated exam which provides all the features and patterns similar to the actual ITIL® Foundation exam format. These practice exams are available for free and can be taken multiple times.Here are all the details about the test:The duration of the test is 60 minutes or an hour long.There are about 40 questions with multiple choices.Of the various choices given, there will be one or more choices which may be correct.The test can be paused mid-way, and there is also the option to retake the test at a later point.The test will resume from the point where the candidate left it and the test time will be reduced by the amount of time taken by the candidate in the previous attempt.With this practice ITIL® examination, the candidate can differentiate between the concepts that they are familiar with and those that they aren’t. Candidates who enroll for the practice ITIL® foundation online exam should be able to take the real exam effortlessly. A sample ITIL® foundation exam is like a representative of the actual ITIL® certification exam. The purpose of this is to help remove the element of uncertainty for the candidate that is bound to affect them when they write their certification unprepared. Every IT professional aspiring for an ITIL® certification is encouraged to give practice exams to ensure success.What are the benefits of ITIL® certification?ITIL® framework aims to support individuals and organizations to gain the best and most optimal value from IT and digital services. It  equips a service provider with the ability to implement a realistic capability model, balance it with the strategy of business and needs of the customer.ITIL® provides a comprehensive framework which is practical and has proven its worth in establishing a system of ITSM, ensuring consistency and improving continually for the sake of businesses using IT-enabled services.ITIL® V4 is hugely relevant to IT professionals such as software developers and service managers as well as to businesses, as it encourages a well-rounded view of designing and delivering products and services. Right from the first level, ITIL® V4 focuses on transparency, collaboration, automation and holistic working.ITIL® V4 has a focus on many of the core elements which make it valuable to individuals and organizations. Change, which in today’s day and age is a constant state of affairs, is something many organizations struggle to navigate. With ITIL® V4 and its best practices, organizations receive the support they need to thrive despite these changes.ITIL® V4 is the iteration of ITIL® which integrates all of the excellent things from ITIL® and its versions and extrapolates it to ITSM and service operations. It helps navigate the shift from traditional process-led delivery to faster quality and value-based delivery for organizations.Here are the key benefits of getting an ITIL® Certification Program:It helps improve the position of the candidate in the job market as they become an ITIL® certified professionalIt ensures that the candidate stands out from others and other uncertified counterparts with similar experience in the ITIL® framework and methodologyThe candidate learns methods to apply ITIL® tools and techniques, improve their efficiency and focus on their effectiveness at workplaceCandidates get recognized for their expertise by their colleagues and peersIt helps them learn a language and improves communication across the organization's hierarchyIt assists the candidate in implementing fresh ideas from the ITIL® framework. It also helps them use the best practices to facilitate customersUltimately, it helps the candidate increasing their contribution to the organization's ITSM
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ITIL® Certification: How To Get Certified?

ITIL®: What it is and how to get certified?The In... Read More