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Who should do ITIL® certification?

What is ITIL®?A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.So, who should take ITIL® certification? IT professionals who look forward to making a positive development in the organization such as productivity and cost efficiency.People who have the fundamental knowledge of the framework and want to utilize it towards efficient business management.Those who are already in the IT sector and yearn to enhance their skills, boost their expertise in the subject and ultimately earn a higher salary and designation can also apply for the course.This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -IT service executives and managersThe IT managers and DirectorsOperations managersIT technical support professionals and engineersQuality analystsService-support engineersThe owners of business processesDatabase administratorsThe benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.Why should you take ITIL® certificationBy now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?Let's update ourselves with the features of the ITIL Foundation e-learning certification course -The Foundation level e-learning course is accessible for 180 days. The duration may differ based on self-paced learning.The other certification levels in ITIL V3 are divided into 5 parts based on the understanding of the learner.Foundation - This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.Practitioner - This level aims to teach the candidates on how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.Intermediate - This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.Expert - This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework. It takes a macro strategy to the ITIL®  Scheme covering the full course.Master level - The final stage of the certification which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master certified candidates are considered to be the best among others due to their knowledge and expertise.The latest version of the ITIL® V4 has some new updates -Now, there has been an inclusion of ITIL Foundation and the ITIL Master exams.Moreover, the foundation exam has been divided into Strategic Leader and Managing Professional.Both of these levels have their own separate modules and examination.The end road for both the exams is the Master level.Ways to get ITIL® CertifiedThere are various modes through which one can attain the ITIL® training. The modes are -Traditional Classroom StudyWeb-based or Virtual IT institutions.If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.Major Benefits of the courseThe main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -Understanding of objectives like Service Strategy, Transition, and Operations. Through this understanding, they can implement and develop the process constantly.Customer experience is considered as the most valuable aspect of the business. The ITIL® framework makes sure that the candidates are able to use their skills and expertise along with the concepts grasped to improve the consumer experience.One of the major outcomes of the certifications is that it teaches the candidates how to apply their expertise to make cost-effective decisions.In business, it's the loyal and returning customers that make sure how far the business will go. This can be achieved in a better way if the ITIL® processes such as ‘fit for purpose’ and ‘fit for use’ are used properly as they help in building a loyal customer base along with magnifying the reputation of the organization.Integrated and adequate performance of the services that are associated with the outer groups.It is a well-known fact that a certified ITIL® professional is highly valued. The credentials of ITIL® in your resume will make you stand above the rest.Many leading MNCs prefer certified ITIL® professionals to maintain their high standards. This also allows them to be in sync with their co-workers in achieving the objectives.What is ITIL® certification path?The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.1. Foundation Course - As discussed earlier, it is the introductory course to the ITIL® Service Management.Training: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards - 2 ITIL® creditsCertificate: Yes, the ITIL® Foundation certificate is awarded to candidates who have successfully cleared the examination.2. Intermediate Course -The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes.Certificate: Provided on successful completion of the examination.              Service Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 creditsContinual Service Improvement - 3 credits            Service Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3.Managing Across Service Lifecycle – MALCThe conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.Prerequisites - ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards - 5 ITIL® creditsCertificate  - Provided on successful completion of the examination.4. Expert Course -The highly valued certification is a proof of superior knowledge and expertise.Prerequisites:ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualification In Total - minimum of 22 ITIL® credits.Training: Not applicable.Examination: No exam, but the credential requires completion of lower level exams and accumulation of 22 credits.Certificate: Yes.5. Master Course -The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.Prerequisites: ITIL® Expert certificate5 years of experience in leadership or management position.Training: Not applicableExamination: Rather than an examination, it's more like a collective review of the work. So, no examination.Certificate: Yes ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESITIL® FoundationIntermediateITIL® FoundationYESYESIntermediate level certificatesMALCITIL® Foundation- 15 credits in IntermediateYESYESYESExpertITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMasterITIL® ExpertNODemonstrationITIL® MasterThe path from ITIL® V3 To ITIL® V4 Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -Major Upgradations in ITIL® V4 -Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to create the framework extra flexible and powerfulThe reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.Let's find out how can one do that -AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.Foundation course -For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.Intermediate Course -However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.Expert Certification -Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,What are the job opportunities for ITIL® certified professionals?The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.Sr. NoRoleAverage salary per annum in USAverage salary per annum in India1Service Delivery Manager$82,795INR 1,366,9822IT Analyst$86,361INR 7,32,6123Asset Manager$88,552INR 5395334IT Project Manager$91,257INR 1,433,4725IT Manager$101,181INR 10820296Engineering program manager$106,280INR 18198807Senior  IT Project Manager$112,899INR 1,818,5608Service Transition$117,000INR 13,34,2739Service Operation$117,000INR 610,864The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.Now, what jobs can ITIL® certified professionals acquire?One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:Your professional background.ExperienceThe speed at which you learn ITIL® concepts.The interest you have in IT processes. This will determine your success ratio in your everyday job.Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -1. Technology - IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.Companies associated with technology that have implemented ITIL® are -MicrosoftIBMHPFujitsu2. Retailers -Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -WalmartTargetStaples3. Financial Services -Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -Citi BankBank of AmericaBarclays4. Entertainment - Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -SONYDisney4. Manufacturers - The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -BoeingBombardierToyota5. Life Science - One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -Lilly PfizerTakedaFollowing are the responsibilities that an ITIL® certified professional can expect -Process CoordinatorFoundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.Managerial RoleWith at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.Release manager, Problem manager, and service desk manager are some of the managerial roles.ITIL® consulting roleThe basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!ITIL® TrainerOver the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.ConclusionThe results and outcomes of ITIL® will only be visible when they are applied effectively.Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.
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Who should do ITIL® certification?

8809
Who should do ITIL® certification?

What is ITIL®?

A Management software framework built to make services provided by the IT sector more effective and in alignment with the business procedures is called ‘Information Technology Infrastructure Library’ or ITIL®.

The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and improve customer service.

The framework assists the companies to be cost-effective and grasp the best practices. All in all, it allows the company to set a high standard and work according to objectives.

Moreover, it makes the business more adaptable and flexible. This is a very useful trait for modern business where everything changes at a lightning pace. Therefore, ITIL® education is highly beneficial to the company. Also, one should keep in mind that an ITIL® certification holder is highly valued and well paid because of their knowledge, expertise, and skills.

So, who should take ITIL® certification? 
who should take ITIL® certification

  • IT professionals who look forward to making a positive development in the organization such as productivity and cost efficiency.
  • People who have the fundamental knowledge of the framework and want to utilize it towards efficient business management.
  • Those who are already in the IT sector and yearn to enhance their skills, boost their expertise in the subject and ultimately earn a higher salary and designation can also apply for the course.

This course is not just for students, even professionals who want to boost their career and upgrade their skills can join this course -

  • IT service executives and managers
  • The IT managers and Directors
  • Operations managers
  • IT technical support professionals and engineers
  • Quality analysts
  • Service-support engineers
  • The owners of business processes
  • Database administrators

The benefits of ITIL® are not just limited to these professionals, anyone with a hunger to learn and a deep interest in the IT Sector can apply for the certification to understand the advantages of ITIL®. Since there are no criteria for participation in the certification, the course is available for everyone.

Why should you take ITIL® certification

By now, we know what ITIL® is and who all should join the certification course. But the question is, why should one go through all these hardships? Is it really worth it?

Let's update ourselves with the features of the ITIL Foundation e-learning certification course -

  • The Foundation level e-learning course is accessible for 180 days. The duration may differ based on self-paced learning.
  • The other certification levels in ITIL V3 are divided into 5 parts based on the understanding of the learner.
    1. Foundation - This is the first-level certification course that teaches the fundamentals and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.
    2. Practitioner - This level aims to teach the candidates on how to adapt and adopt the skills of ITIL® during their daily work life. It is the most recent addition to the levels.
    3. Intermediate - This is a more in-depth study of the previous stages. Here, different modules are taken up to teach the various approaches and plans executed by following the framework. This certification is considered as the common ITIL® qualification in many IT sectors.
    4. Expert - This certification is considered as the esteemed qualification which depicts skills, expertise and a great understanding of the ITIL® framework. It takes a macro strategy to the ITIL®  Scheme covering the full course.
    5. Master level - The final stage of the certification which proves a comprehensive understanding of the principles, procedures and exceptional methods of ITIL®. It also demonstrates the candidate's superior skills. The master certified candidates are considered to be the best among others due to their knowledge and expertise.

The latest version of the ITIL® V4 has some new updates -

  • Now, there has been an inclusion of ITIL Foundation and the ITIL Master exams.
  • Moreover, the foundation exam has been divided into Strategic Leader and Managing Professional.
  • Both of these levels have their own separate modules and examination.
  • The end road for both the exams is the Master level.

Ways to get ITIL® Certified

There are various modes through which one can attain the ITIL® training. The modes are -

  • Traditional Classroom Study
  • Web-based or Virtual IT institutions.

If a candidate is very determined and focused, he/she can also choose to do self-study. One must understand that rather than the medium, it is the skill and knowledge that matters.

Major Benefits of the course

The main objective of the certification course is to prepare the candidate for various business management skills. These skills play a crucial role in aspects such as the interactions, services, processes, and outcomes of the business practices.

Following are the major benefits which can help the organizations to boost their business and individuals to enhance their productivity -

  • Understanding of objectives like Service Strategy, Transition, and Operations. Through this understanding, they can implement and develop the process constantly.
  • Customer experience is considered as the most valuable aspect of the business. The ITIL® framework makes sure that the candidates are able to use their skills and expertise along with the concepts grasped to improve the consumer experience.
  • One of the major outcomes of the certifications is that it teaches the candidates how to apply their expertise to make cost-effective decisions.
  • In business, it's the loyal and returning customers that make sure how far the business will go. This can be achieved in a better way if the ITIL® processes such as ‘fit for purpose’ and ‘fit for use’ are used properly as they help in building a loyal customer base along with magnifying the reputation of the organization.
  • Integrated and adequate performance of the services that are associated with the outer groups.
  • It is a well-known fact that a certified ITIL® professional is highly valued. The credentials of ITIL® in your resume will make you stand above the rest.
  • Many leading MNCs prefer certified ITIL® professionals to maintain their high standards. This also allows them to be in sync with their co-workers in achieving the objectives.

What is ITIL® certification path?

The ITIL V3 certification path is as given below. Note that in 2019, the ITIL V4 levels of certification have been introduced. There are various paths to transition from V3 to V4.

What is ITIL® certification path

In the above sections, the 5 levels were described in brief. This section will deal with the journey to the Certification Path for ITIL® V3. Throughout the certification course, there are a certain number of ITIL® Credits awarded when you clear the levels through examination. These credits are the key to unlock the next level of certification or training.

1. Foundation Course - 

As discussed earlier, it is the introductory course to the ITIL® Service Management.

  • Training: Required.
  • Prerequisites: Not Required
  • Examination: Yes, Required
  • Awards - 2 ITIL® credits
  • CertificateYes, the ITIL® Foundation certificate is awarded to candidates who have successfully cleared the examination.

2. Intermediate Course -

The next step after Foundation course. It consists of Lifecycle and Capability streams with various modules in each stream.

  • Prerequisites: ITIL® Foundation Certificate.
  • Training: Yes, required
  • ExaminationYes.
  • Certificate: Provided on successful completion of the examination.

              Service Lifecycle stream modules: 

  • Service Design - 3 credits
  • Service Strategy - 3 credits
  • Service Operation - 3 credits
  • Service Transition - 3 credits
  • Continual Service Improvement - 3 credits

            Service Capability stream modules: 

  • Release, Control, and Validation - 4 credits
  • Service Offerings and Agreements - 4 credits
  • Planning, Protection, and Optimization - 4 credits
  • Operational Support, and Analysis - 4 credits

3.Managing Across Service Lifecycle – MALC

The conclusive segment in the qualification system before obtaining the esteemed certification of Expert is the stage called - MALC.

  • Prerequisites - ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.
  • Training: Yes, required.
  • Examination: Yes
  • Awards - 5 ITIL® credits
  • Certificate  - Provided on successful completion of the examination.

4. Expert Course -

The highly valued certification is a proof of superior knowledge and expertise.

  • Prerequisites:
    • ITIL® Foundation
    • ITIL® Intermediate
    • 15 credits collected in ITIL® Intermediate level
    • MALC examination qualification
  •  In Total - minimum of 22 ITIL® credits.
  • Training: Not applicable.
  • Examination: No exam, but the credential requires completion of lower level exams and accumulation of 22 credits.
  • Certificate: Yes.

5. Master Course -

The ultimate stage in the ITIL® certification. This stage doesn't have any training material or examination. By this stage, the candidate is expected to be the best among his peer group and apply all the frameworks and principles in real-life situations.

  • Prerequisites: 
    • ITIL® Expert certificate
    • 5 years of experience in leadership or management position.
  • Training: Not applicable
  • Examination: Rather than an examination, it's more like a collective review of the work. So, no examination.
  • Certificate: Yes
 ITIL® Stage
PrerequisitesTrainingExamCertificates
Foundation
NoYESYESITIL® Foundation
Intermediate
ITIL® FoundationYESYESIntermediate level certificates
MALCITIL® Foundation
- 15 credits in Intermediate
YESYESYES
ExpertITIL® Foundation
- 15 credits in Intermediate
- MALC
- Minimum 22 credits in Total
NONOITIL® EXPERT
Master
ITIL® ExpertNODemonstrationITIL® Master

The path from ITIL® V3 To ITIL® V4 

Before getting acquainted with the ways to move from ITIL® V3 to ITIL® V4, let's find out how ITIL® V4 has upgraded -

Major Upgradations in ITIL® V4 -

  • Exceptional integration besides other successful ITSM practices, including DevOps, Agile, and Lean
  • A broader focus on the meaning of customer experience
  • The superior combination of ITIL® and modern business practices
  • A community-driven focus to create the framework extra flexible and powerful

The reason why ITIL® V4 is the most superior version is that several consultations and recommendations from professionals have been included in this version. This version was created to address the most common issues faced by most professionals.

Due to these developments, even the foundation module has been enhanced along with new exam material. So, yes! Because of these changes, it is definitely worth to upgrade to the latest version.

Let's find out how can one do that -

AXELOS has addressed the transition issue and has made the process quite simple. These are the best options as suggested by AXELOS on how a candidate can move from the older version of ITIL® to ITIL® 4. These steps majorly depend on what stage they have achieved in their certifications.

Foundation course -

For those who have started the certification course and have only reached the existing Foundation certification, or have earned up to 6 additional credits, are recommended to start again with the latest version of the ITIL® 4. This is because of the change that was mentioned above due to which the modules of the foundation course have been revised and upgraded. Therefore, it will be better for them to restart from the beginning as they will be in sync with the current updates.

Intermediate Course -

However, it's not so simple for those who are completing the intermediate level of the ITIL® V3. AXELOS doesn't want the students to unnecessarily waste their valuable efforts, so if the student has collected more than 6 credits beyond the foundation level, he/she is advised to continue with the studies. It is also worth noting that the Transition module will not be released until the second half of 2019, so this gives the students a fair amount of time to collect their required credits.

Expert Certification -

Students who have already achieved a minimum of 17 ITIL® Credits will have the choice of practicing the ITIL® 4 Managing Professional (MP) Transition module when it is published. This will enable them to join the stage of ITIL® Managing Professional (MP). Following this, all they need to do is, join the ITIL® Leader Digital & Strategy module. It will assist them in achieving the ITIL® Strategic Leader (SL) designation. By this stage, they will be eligible to apply for the ultimate level of ITIL® Master.

Now that we are aware of the transition stage and have gained the idea of what ITIL® is and how it is useful along with its various attributes that the framework offers in the Business Management, let's address the question that has been in your mind towards the start,

What are the job opportunities for ITIL® certified professionals?

The best thing about the ITIL® certification is that it has no expiration date. So, once you achieve the certification, you can put the credentials in your resume for the rest of your life. This will not only make your resume look more valuable than other candidates, but will also increase your professional value and credibility.

Sr. No
RoleAverage salary per annum in USAverage salary per annum in India
1Service Delivery Manager
$82,795INR 1,366,982
2IT Analyst
$86,361INR 7,32,612
3Asset Manager
$88,552INR 539533
4IT Project Manager
$91,257INR 1,433,472
5IT Manager
$101,181INR 1082029
6Engineering program manager
$106,280INR 1819880
7Senior  IT Project Manager
$112,899INR 1,818,560
8Service Transition
$117,000INR 13,34,273
9Service Operation
$117,000INR 610,864

The certification is confirmation that the candidate is not only highly skilled, experienced and has superior management skills, but is also thriving for excellence and knows how to adapt to new updates. Moreover, an ITIL® certified candidate can only implement the frameworks of ITIL® but can effectively guide the company into building a loyal customer base.

Now, what jobs can ITIL® certified professionals acquire?

One must keep in mind, that ITIL® is not a magic formula. It is a framework and education whose success rate highly depends on the candidate. There is no doubt that the job opportunities are more than a non-certified candidate, but these are factors on which the success ratio depends:

  • Your professional background.
  • Experience
  • The speed at which you learn ITIL® concepts.
  • The interest you have in IT processes. This will determine your success ratio in your everyday job.

Many of the leading companies have made it mandatory for their employees to have ITIL® training. Companies from different sectors are hiring ITIL® professionals to fulfill their vision. A lot of companies and industries have embraced ITIL® globally after realizing its never-ending list of benefits. Some of them are -

1. Technology 

IT, the most advanced and leading sector which is evolving almost on a daily basis have understood the importance and need for the ITIL® frameworks.
Companies associated with technology that have implemented ITIL® are -

  • Microsoft
  • IBM
  • HP
  • Fujitsu

2. Retailers -

Retailers are the backbones of the business industry. ITIL® was initiated to boost the business sector. So how can the retailers not join the implementation? These are the major retailers who have adopted ITIL® framework -

  • Walmart
  • Target
  • Staples

3. Financial Services -

Given the benefits of the ITIL® framework especially in implementing cost-effective methods which not only saves resources but also time and effort, some of the leading financial service providers using ITIL® are -

  • Citi Bank
  • Bank of America
  • Barclays

4. Entertainment - 

Over time, the entertainment business has grown to be one of the biggest industries in the world. As the industry grows, it's only fair to assume that the responsibilities will grow too. Adopting the ITIL® framework is the measure taken to ensure the free flow of service and hence, improve the user experience. The entertainment companies that are using ITIL® are -

  • SONY
  • Disney

4. Manufacturers 

The building blocks of the industries are the manufacturers. ITIL® magnifies the result of both the large business as well as the SMBs. Some of the leading manufacturers using ITIL® are -

  • Boeing
  • Bombardier
  • Toyota

5. Life Science - 

One of the most intelligent and smartest sectors in the world. It's really not surprising that they have adopted the benefits of ITIL®. The companies in life sciences that have adopted the ITIL® are -

  • Lilly Pfizer
  • Takeda

Following are the responsibilities that an ITIL® certified professional can expect -

Process Coordinator

Foundation-level to intermediate-level professionals with a minimum of 2 years of experience can expect to get the job of Process Coordinator.

The job of a Process Coordinator is to assure that the administrative actions in a process are conducted as planned. Change coordinator, Incident coordinator, and configuration analyst are few of the coordinator positions possible in ITIL®-based IT service management.

Managerial Role

With at least 8 years of working experience, a certified ITIL® professional is expected to manage processes end to end. This is operated at the mid-management level.

The role here is to ensure that activities in service management are in accordance with the given processes. As the name suggests, you will be managing the coordinators under you who will directly report to you. The Manager is accountable for their actions and making sure that the work allocated is executed thoroughly.

Release manager, Problem manager, and service desk manager are some of the managerial roles.

ITIL® consulting role

The basic requirement as you can guess is same - an ITIL® certified professional. But along with that, the candidate also needs to have other abilities with Observation skills being the most dominant trait. An ITIL® Consultant must have great observation skills as this would allow him/her to notice inconsistencies in processes and immediately plan about optimization. So the next skill required is, “Problem-solving’’ abilities.

This role of Process Consultant requires experience of ten years. The consultant must enjoy going into the depth of the issues. Their role is to observe every role assigned under them and guide them to execute the processes as smoothly as possible.

This is one among the highly-paid and respectable posts in the industry. Needless to say, with great power comes great responsibility too!

ITIL® Trainer

Over the last decade, ITIL® has been in huge demand. Mostly, because professionals and companies have realized its importance in the business industry. Also, due to the tough competition, many job seekers are looking to sharpen their skills, expertise and raise their value. To achieve these, they are applying for the certification course. All these are a testament that the ITIL® dominance will stay for a while until a better framework can be built, and the way ITIL® is constantly evolving with the times, that seems unlikely to happen.

So, being an ITIL® trainer is a great idea provided you enjoy teaching. This post requires you to be absolutely thorough with every detail in the ITIL® process.

Conclusion

The results and outcomes of ITIL® will only be visible when they are applied effectively.

Ultimately, it all depends on corporate buy-ins and staff. The ITIL® will be as successful and effective as you allow it. But if used constructively, it will definitely increase the chances of success exponentially.

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The New ITIL® V4 And Major Reasons To Choose It

ITIL® is the most popular ITSM methodology in the world. One of the main reasons behind its success was its flexibility and adaptability. It was developed by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s, but it is now owned, managed, updated, and certified by AXELOS.Last year, AXELOS announced its latest version, ITIL® V4. It was released in the first quarter of 2019, around February. The prime focus was on combining the most efficient ITIL® practices around the world with the ITIL® guidelines.The reason why the latest version is considered to be the best as it has been developed by a team of over 150 professionals which includes content writers, IT professionals, and a newly developed group. This group has more than 2000 members who have served in very large organizations worldwide. Their feedback has been taken into consideration to make sure that this version overcomes any limitations which its predecessors may have faced.Introduction to ITIL®In order to regulate the IT services with the needs of the business, ITIL® was introduced. It is a set of rules and methodologies which consist of the best practices developed over the years in the business industry. The ITIL® V3 (or ITIL® 2011) which turned out to be the most popular version is based on 5 fundamentals -ITIL® Service StrategyITIL® Service DesignITIL® Service TransitionITIL® Service OperationITIL® Continual Service ImprovementFor many years, ITIL® V3 ruled the industry because of its wide application. Even though it was one of the best-selling and globally-adopted versions, to adapt to the new changes in the industry, AXELOS came up with the latest version - ITIL® V4.What is ITIL® V4?The structure of the latest version has been enhanced to manage business companies to request new service management challenges. They also support them efficiently by applying modern technology to its highest ability. Versatility, integration, and organized systems have been given prime importance while composing this version.This methodology can be adjusted and embraced by different types of business to provide the best service and heighten customer experience. This will guide them in not only discussing management challenges but also solving them. It also supervises maturing the concepts so that the organization or the candidate can practically apply them to their daily obstacles and deal with them adequately. ITIL® V4 will also assist in governing as well as managing every possible IT-enabled service.ITIL® V4 is the new revamped version for ITSM to combine modern technology in a more holistic manner. This step was taken to give the best possible outcome from all the resources available.The target audience ranges from students to professionals aiming to get acquainted with the new updates. This is coined to be a huge development as it is not only working on the drawbacks of the earlier versions but is also aiming to get the most powerful methods to promote the business industry.Major elements of ITIL® V4ITIL® SVS or ITIL® Service Value System is one of the principal components of the updates in ITIL® V4. It represents how the different projects and elements of the organization operate collectively to encourage value creation by IT-enabled services.The different features of SVS can be implanted in such a way that it doesn't cause any stress over the organization. This makes it very pliable to adapt. Both the qualities, coordination as well as absorption are needed to keep the organization growing at a constant pace. This helps the system to drive the organization in an instrumental, visionary, and unified direction.ITIL® SVS majorly focuses on these components -  ITIL® service value chainITIL® guiding principlesITIL® practicesGovernanceConstant growthThe ITIL® service value chain demonstrates a working model for the creation, execution, and steady growth of the services. The design consists of 6 chief elements that can be connected synchronically using numerous ways hence creating distinct value streams. To approach the requirements of multimodal service management, the value chain is made flexible enough to be easily adapted through various procedures like centralized IT and DevOps. It is this flexibility that enables the company to concentrate on the steady growth as well as to satisfy the ever-changing interests of the industry.ITIL® practices support in developing the service value chain by extending their flexibility. To support ITSM practitioners with a complete toolset, all ITIL® practice supports multiple service value chain activities.An organization’s performance and fundamental core heavily represent its growth. This is why the ITIL® guiding principles are executed as they aid in building a fruitful environment through daily activities. They also ensure that everyone in their organization are on the same page and is working towards achieving a unified vision.The governing body oversees and shares some specific guidelines and tactics with the organization to improve results. The governance also helps in improving coordination among the divisions of the company and hence raising the company’s value.Why ITIL® V4?The most important reason for developing an advanced version of the ITIL® V3 was because of its certain limitations. These are -Failure to comprehend the current trends in the IT services and software developments.Bad relationship with the ITSM CommunityThe latest version addressed these issues by publishing the updates in the community, thus giving them a heads-up and possibly eliminating any obstacle in the free flow of data. ITIL® V4 has successfully combined the concepts of Agile, DevOps, and Lean with that of the standard ITIL® practices. This makes the new version flexible and keeps it updated for the future.Apart from this, the foundation stage is completely revised to give students and professionals a clear inside view from the very beginning.It is revised based on the needs of modern business. The revisions of the ITIL® V4 are completely practical and are based on the feedback of thousands of ITIL® practitioners.The significant variations which can be witnessed in ITIL® V4 are-Fewer siloesInformation across the whole businessMore allianceCombining Agile and DevOps within ITSM policies.This update has made the ITIL® way more agile, extensible, and collaborative.Principles of ITIL® V4Right from the beginning, ITIL® has always followed certain principles. Similarly, like its predecessors, ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.The most fascinating progression of the newer version is that it encourages the alliance of IT department with other departments.This is not only profitable but highly effective too due to the arrival of new technologies and most of the departments depend on it to get their work done. ITIL® V4 works according to the need of public perception and needs. Because of this, customer feedback and satisfaction are top priorities for the new version.ITIL® V4 certification levelsThere have been certain updates in the certification level in the new version. Before proceeding to those upgrades, let's take a look at the previous version.The previous version of the ITIL® V3 was divided into 5 levels -FoundationPractitionerIntermediateExpertMaster.Master was the highest level and the foundation was for beginners. With each stage, the depth of understanding of the subject increases.There has been an update in the new scheme of the ITIL® V4. Now, there has been an inclusion of ITIL® Foundation and the ITIL® Master exams.Below are the four certification levels within the ITIL 4 scheme:FoundationManaging ProfessionalStrategic LeaderMaster.After the foundation level are the levels of Strategic Leader and Managing Professional. Both of them have their own modules and exams.ITIL® Managing Professional (MP)ITIL® Managing Professional (MP) is designed for learners who deal with technology and digital teams throughout the organization. They are not just limited to the IT departments. This course offers experience and expertise to run successful teams, IT projects, and workflows.Modules cover ‘ITIL® Specialists’ in -Drive Stakeholder ValueCreate, Deliver and SupportHigh Velocity ITITIL® MasterManagingProfessionalTransitionITIL®  Managing ProfessionalITIL® Strategic LeaderITIL® SpecialistITIL®SpecialistITIL®SpecialistITIL®StrategisITIL®StrategistITIL® LeaderCreate,deliver andsupportDriveStakeholderValueHighVelocityITDirect.Plan andImproveDirect.Plan andImproveDigital & ITStrategyITIL® FoundationITIL® Strategic Leader (SL)This exam is designed for those who engage with “every digitally equipped assistance”. The objective of this ITIL course is to prepare the learner on how to use technology to deliver business procedure. It also explains the role of IT in this process.Syllabus includes -ITIL® Leader – Digital & IT StrategyITIL® Strategist – Direct, Plan, and ImproveBoth of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.How to do the transition from ITIL® V3 to ITIL® V4?It is known that ITIL® V3 is the most popular version. Also, the certification is valid forever once you acquire the credentials in your resume. The ITIL® V3  is flexible, which is the reason why it is globally accepted. However, after the release of the new version, many will think of upgrading their certifications. AXELOS has defined paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.  There are numerous ways to get the transition done. Following are the various transition paths -ITIL® V3 Foundation certified Since this is the beginning level, it is advised that the student takes up the ITIL® V4 foundation. The reason being that the foundation process of the ITIL® V4 has witnessed maximum changes.Transition in the early path will be beneficial as the learner will be well versed with the new contents of the latest certification. Also, the material on ITIL® V4 Foundation is vast and hence, it's a great opportunity for the learners to get to know new methods and techniques that are updated and as per current business trends.ITIL® Practitioner/Intermediate level AXELOS doesn't want the learners to waste their time and efforts, therefore if an individual is on the Practitioner or Intermediate level, it is advisable to continue pursuing the current level.Once they have achieved 17 credits, they are eligible for the easy transition to ITIL® 4 and take ITIL® Managing Professional Transition module. This will allow them to earn the ITIL® Managing Professional designation.ITIL® V3 Expert Those who have successfully made it to the Expert level can pursue the ITIL® Managing Professional Transition module, provided, they have received the certification.After acquiring the ITIL® Managing Professional designation, one can pursue the ITIL® Strategic Leader stream. This is completely based on the interest of the person. Fulfillment of either of the streams will lead the student straight to the final level, ITIL® Master.We have briefly summarised the paths into a table for your reference.ITIL® V3 CertificateThe path for transition to V4ITIL® V3 FoundationAcquire ITIL® V4 Foundation certificateITIL® V3 Practitioner1. Begin from ITIL® V4 Foundation2. Continue with the ITIL® V3 modules till intermediate and make a transition to MP under V4.ITIL® V3 IntermediateBeing a V3 intermediate, you can make a transition to V4 by taking up the modules under V4 MP.You don't have to go ahead with the MALC exam.ITIL® V3 ExpertIf you're a V3 Expert, you need to take the V4 MP in order to make a transition to V4 in order to continue with your ITIL® journey.ITIL® V3 Vs. ITIL® V4There is one common question regarding ITIL®, as to how exactly ITIL® V4 and V3 are different from each other.ITIL® V3 was introduced in 2007. The version was revised with some changes four years later in 2011.Whereas AXELOS recently announced the completion of the latest version of the ITIL® V4. The first level of the newer version was released early in 2019 and the higher levels are scheduled to release in the second half of the year.The ITIL® 4 is built upon nine guiding principles. These were borrowed from the most contemporary ITIL® Practitioner Exam.The nine principles are:Device for knowledgeConcentrate on contentExplore holisticallyCommence where you areStudy directlyDevelop iterativelyAssociateBe fairKeep it simpleITIL® V4 works according to public perception and needs. Because of this, customer feedback and satisfaction are top priorities for the new version.In addition to these principles, the ITIL® V4 has major updates like:Outstanding integration besides other successful ITSM practices, including DevOps, Agile, and LeanA broader focus on the meaning of customer experienceThe superior combination of ITIL® and modern business practicesA community-driven focus to render the framework extra flexible and powerfulOther major updates in ITIL® V4 The objective of the new version is to focus on the practical aspects of the business. The course has been kept as compliant as possible to assist the organizations towards being larger, developed and united service providers.The Service Value System (SVS) has also been gradually updated. It now gives a whole end-to-end scenario of what's occurring behind the scenes during the business transactions. This enables the students to gain a sound knowledge and contribute more to the process.A notable challenge was not to make the ITIL® V4 totally independent from its previous versions. This will create chaos in the system between the ITIL® V4 and the ITIL® V3 certified professionals. Keeping this in mind, the version has been designed to have better compatibility with the ITIL® V3.ITIL® V4 owns many of the underlying factors of the V3 as they assist the organizations in implementing efficient IT service management.Conclusively, the brand-new version is developed to meet the ever-growing demands of the digital environment. ITIL® V4 has been developed to provide a practical and flexible basis from the current complex digital environment.
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The New ITIL® V4 And Major Reasons To Choose It

ITIL® is the most popular ITSM methodology in the... Read More

An Introduction To ITIL® Exam

ITIL® is the most widely adopted ITSM framework in the world. Adopting ITIL® brings many key benefits to your IT service management processes. It blesses your organization with flexibility, adaptability, and improved relationships with the customers. There are various levels which demonstrate the skills and expertise of the candidate taking the ITIL® examination. Each level has certain requirements and benefits.What is ITIL® foundation certification exam? The ITIL® - ‘Information Technology Infrastructure Library’ is a management software framework, built to make services provided by the IT sector more effective and parallel with the business procedures.Organizations who adopt ITIL® must follow the set of rules and framework laid out by it. This framework guides them into delivering their services according to a well-designed set of uniform processes. ITIL® is hugely accepted, as it is formulated after considering thousands of case studies, real-life situations and suggestions from professionals. ITIL® frameworks assist the companies in improving their ITSM by providing the customer with the best service.Why take the ITIL® exam? The foundation certification exam is the entry-level course. It teaches the basics and general concepts, terminology, and elements practiced in the ITIL® Lifecycle.The attributes of ITIL® Framework such as implementation, integration, and configuration in the business structures allow the company to be more productive, produce better results and stay essentially prudent. The framework assists the companies to be cost-effective by grasping the best practices.ITIL® offers the following benefits:Reduced IT costsImproved IT servicesImproved customer satisfactionStrict adaptation of standards and guidanceImproved productivityImproved employment of skills and experienceImproved delivery of third-party servicesNot just that, reports have also suggested that the ITIL® can also help businesses improve services by:Establishing customer relationships by addressing effective services that meet their needsAssisting businesses in handling uncertainty, disturbance, and failureProducing a firm environment that still permits development, scale, and varietyEstablishing cost-effective methodsThe certification affirms your skills and expertise in the field. Moreover, the best feature of the ITIL® certification is that once you acquire the certification, you will have these credentials in your resume for a lifetime.Benefits of ITIL® to individuals:ITIL® has helped the learners in getting acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in a business, producing improved productivity, performance, and competence.It addresses and teaches professionals to focus on the most important aspect of a business - the customer experience.ITIL® helps the professional to sort and prioritize the things that are of value according to the business standards.The reason why ITIL® is so much in demand has also to do with the fact that it increases the market value of a certified professionalExam structure:TypeThe Question types are MCQ or   Choice Questions. It consists of 40 questions.These questions are picked from the ITIL® Foundation Certification question bank.DurationThe Time limit provided is 60 Minutes or 1 hour for all the candidates in their particular languages.Passing scoreParticipants have to score 26 marks out of 40 (65%) to attain the certification.Provisions for additional time relating to languageFor candidates who are attempting the examination in a language which is not their mother tongue are allocated 15 mins more than the usual duration, making it 75 mins to complete their examination. They are also allowed to use the dictionary.PrerequisiteSince ITIL® is a competitive and rather tough examination, an Accredited ITIL® Foundation training is recommended. However, it is not a prerequisite.SupervisedYesOpen BookNoDeliveryThis examination is available in two formats. Computer-based or Paper-based formatITIL® certification level path & ITIL® V3 credit systemThroughout the certification course, there’s a certain number of ITIL® Credits awarded when you clear the levels through examination.1. Foundation CourseTraining: Required.Prerequisites: Not RequiredExamination: Yes, RequiredAwards: 2 ITIL® creditsCertificate: Yes.2. Intermediate Course Prerequisites: ITIL® Foundation Certificate.Training: Yes, requiredExamination: Yes.Certificate: Awarded on successful completion of each exam module.                 Service Lifecycle stream modules: Service Design - 3 creditsService Strategy - 3 creditsService Operation - 3 creditsService Transition - 3 credits    Continual Service Improvement - 3 credits                Service Capability stream modules: Release, Control, and Validation - 4 creditsService Offerings and Agreements - 4 creditsPlanning, Protection, and Optimization - 4 creditsOperational Support, and Analysis - 4 credits3. Managing Across Service Lifecycle – MALCPrerequisites: ITIL® Foundation. 15 credits (Intermediate level) + 2 credits. Hence, 17 credits in total.Training: Yes, required.Examination: YesAwards: 5 ITIL® creditsCertificate: Awarded on successful completion of exam4. Expert Prerequisites: ITIL® FoundationITIL® Intermediate15 credits collected in ITIL® Intermediate levelMALC examination qualification In Total - minimum of 22 ITIL® credits.Training: Not applicable. Examination: Not applicable, as this level is attained upon accumulating the required number of credits.Certificate: Yes.5. Master Course Prerequisites: ITIL® Expert certificateFive years of experience in leadership or management position.Training: Not AvailableExamination: Rather than an examination, it's more like a collective review of the work. So, No examination.Certificate: Yes.ITIL® StagePrerequisitesTrainingExamCertificatesFoundationNoYESYESITIL® FoundationIntermediateITIL® FoundationYESYESYESMALCITIL® Foundation- 15 credits in IntermediateYESYESYESExpertITIL® Foundation- 15 credits in Intermediate- MALC- Minimum 22 credits in TotalNONOITIL® EXPERTMasterITIL® ExpertNONOITIL® MasterITIL® Exam format for each level -ITIL® StageFormatFoundationType: Multiple choice examination questionsNo Of Questions: 40 questionsExamination duration: 60 minutes’ durationResult: 26 marks required to pass (out of 40 available) - 65%Closed book.PractitionerType: Multiple choice examination questionsNo Of Questions: 40 questionsExamination duration:135 minutes’ durationResult: 28 marks required to pass (out of 40 available) - 70%Open book - Only the official printed hard copy of the ITIL® Practitioner Guidance is allowed.IntermediateType: Multiple choicesNo Of Questions: Eight scenario-based and gradient-scored questionsExamination duration: 90 minutesResult: 28 marks required to pass (out of 40 available), equivalent to 70%Managing Acrossthe Lifecycle(MALC)Type: Multiple choice examination questionsNo Of Questions: 10 questions per paperExamination duration: 120 minutesResult: 35 marks required to pass (out of 50 available) - 70% Closed bookMasterProposal:The candidate needs to propose a concept for developing the business using ITIL® principles.Work Package:The candidate needs to implement satisfactory information about how useful the idea is and the advantages it will provide.A real-world design of their preference must be submitted.This design must span across a wide diversity of ITIL® areas and grow on the information which has been applied to implement real solutions.The candidate should show the advanced effects of the solution performed and showcase the advantages provided by it.Interview:The applicant needs to face the assessment panel for an interview. The certification will be granted upon successful conclusion and positive evaluation of the project and interview.Where to take the ITIL® exam? What are the two routes of taking the exam?There are various modes through which one can take the ITIL® exam. These modes are:Traditional Classroom StudyWeb-based or Virtual IT institutions.Usually, most professionals and students refer to take the former option because of the environment that the classroom provides. Being with fellow learners creates a sense of competition which helps in pushing each other forward.After completion of the course, the training center will also provide facilities to take the examination. In the traditional way, this exam is conducted in the center itself. If a candidate is very determined and focused, he/she can also choose to do self-study. Once the candidate has finished the course and is confident enough, he/she can schedule the examination as per their convenience. One must understand that rather than the medium, it is the skill and knowledge that matters.ITIL® Foundation Exam compositionFollowing are the contents of the exam:Service management as a practice (comprehension)This unit helps the candidate to have the basic knowledge and grasp the concept of service and to explain these concepts of management as a system.To be more precise, the candidate must be able to explain -why ITIL® is flourishingthe concept of best methods in the public domainthe idea of internal and external customersthe theory of service managementthe thought of IT service managementthe concept of stakeholders in service managementthe functions and processesthe idea of internal and external services.the process model and the characteristics of processesThe ITIL® service lifecycle (comprehension)This unit is developed to assist the aspirant to recognize the worth of the ITIL® service lifecycle. It explains the processing. The manner in which they combine with each other throughout the lifecycle and give a better understanding of the objectives, business value and of each aspect in the life cycle.Here, the candidate must be able to explain -the goals, design, and range of service strategy.the plan, intentions, and extent of service design.the construction of the ITIL® service lifecycle.the value service strategy provides to the business.what benefit service design provides to the business.the goal, aspirations, and expanse of service transition.the main purpose, objectives, and scope of continual service improvement.what support continual service improvement offers to the business.the mission, intentions, and range of service operation.what benefit service operation presents to the business.what benefit service transition provides to the businessKey principles and models (comprehension)The purpose of this unit is to help the candidate to understand and report the key principles and models of service management. It also teaches the candidate how to balance some of the conflicting forces within service management.At this level, the candidate must be able to:1Describe value creation through services2Baselines3Explain the continual service improvement program, understand the role of measurement for continual service improvement and, the relationship between key performance indicators and critical success factors (CSF).4Become proficient with measurement methods and metrics5Service solutions for fresh or substituted services information systems,  Management, and tools6Types of metricsprocess metricstechnology metricsservice metrics7Follow the 5 major viewpoints of service design8Recognize the importance of people, products, partners and processes, for service managementGeneric concepts and definitions (awareness)This unit will assist the candidate in defining some of the key terminologies and describe the fundamental concepts of service management.To be more precise, the candidate must be able to define and explain the following key concepts:Sr. No.Key concepts1Assets, capabilities, and resources2Business case3Change proposals4CSI register5Customers and users6Governance7Known error database8Outcomes9Patterns of business activity10Release policy11Risk management12Service catalog (both two-view and three-view types)13Service level agreement14Service portfolio15Service provider16Supplier17The Deming Cycle (plan, action, check, act)18The use of ideas in service operation19Types of services20Utility and warranty   Awareness (Selected processes)This unit is designed to assist the candidate in comprehending how the service management processes offer the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts, activities, and interfaces for four of the core processes, and to state the purpose, objectives, and scope for eighteen of the remaining processes.Selected functions (awareness)This unit is designed to help the candidate to describe the objectives and organizational structures of the service desk function. It will also help to demonstrate the role, objectives, and overlap of three other functions.To be more precise, the candidate must be able to -Explain the role, objectives and organizational structures for the service desk functionState the role and objectives of the technical management functionThe application management function with application developmentThe IT operations management function (IT operations control and facilities management)Selected roles (awareness)This unit assists the candidate to account for and to be conscious of the responsibilities of some of the fundamental roles in service management. The candidate must learn to account for the role and the responsibilities of these following things:Process ownerProcess managerProcess practitionerService ownerTechnology and architecture (awareness)The objective of this unit is to encourage the candidate to understand how service automation serves with expediting service management processes.Competence and training (awareness)This unit is not included in the examination but it’s recommended that the candidate goes through it as it will give a revision and the complete essence of what the whole training session is about. To be more precise, the candidate will learn -Skills and Competence for service managementCompetence and skills frameworkAttain the whole TrainingAdvanced feature of ITIL® certification -Once you acquire the certificate, you can put credential in your resume for as long as you want. There is no expiration for the ITIL® V3 certificate.Currently, there are four versions of the certification. This also creates a lot of confusion as most of the time, the edition of the certificate is not mentioned.One should keep in mind while preparing for the exam to study from the updated materials when they appear for the examination.So what about those who obtained the previous editions of the certificates? The ITIL® Examination organized a “Bridge Course” or “bridging program” which are intended to help the candidates who have previous versions of certifications to upgrade to the latest versions. ITIL® Examination languagesITIL® Examination is available in two different languages  -ITIL® Foundation (English)ITIL® Foundation (JPN)ITIL® Foundation certification exam passing score Being a competitive examination, ITIL® has set some requirements which must be met. Only after that, the candidate will be awarded the certification and be eligible to advance in the higher levels of the ITIL®.Pass Score Minimum Marks required - 26/40 or 65%Result Declaration -The timeline of result announcement can differ from center to center but the average time remains the same. For particular details, it is advised to communicate with the Examination Institution or Training Provider directly.This is how the procedure takes place:After you have finished the exam, the Accredited Training Provider which arranged the examination will supply you with a result paper.If the exam was web-based or computer-based MCQ (Multiple Choice Questions), the result will be produced immediately.For those attempting the essay response examinations, the results will reach them within 4 to 8 weeks.Candidates who don't receive their results within the mentioned timeline are strictly advised to contact their respective training providers or Examination Institutes.Certification Timeline:The usual duration varies according to the Examination Center and training provider. But the average timeline remains the same.Once the examination is over, the candidate will receive the results. The timeline of the results depends on the mode and type of examination. If it's a computer-based examination, the results are delivered immediately. But if its an essay response examination, it takes 4-8 weeks for the candidate to obtain his/her results.If the candidate has cleared the examination, he/she will be eligible to receive the ITIL® certification. In the case of web-based or computer-based examinations, the official certification takes 2 to 4 weeks to reach the candidate as it is supplied from the official Examination Institute. If the candidate doesn't receive the certificates within the mentioned timeline, it is highly prudent to contact their respective training providers or Examination Institutes.In the case of the Long written exam or essay response examinations, the timeline to acquire the certification increases from 4 to 8 weeks.What to do if I fail in the ITIL® exam?In the last few years, the demand for ITIL® has grown exponentially. This is largely because organizations have realized how valuable the ITIL® framework can be. From effective cost reduction to enhanced customer experience, ITIL® framework can do wonders and take the business to new heights.It is this demand that has also increased the competition as many professionals, as well as students, are trying to get into the certification course to improve their skills and advance their values in the business market.So it is common for students and even professionals to fail to clear the examination in the first attempt. The foundation exam might be easy to crack comparatively. But as the level increases, the tough competition, as well as the intensity of the exam, increases too.For those individuals who have been unable to qualify the exam, it is advised to not lose hope and try again. As one can take the examination again as soon as he/she feels confident enough. But before that, one must analyze all his options.There are two options for those who want to retake the examination:1. Retake the examWithin a month of the failed exam, the students who wish to retake the ITIL® exam must submit a transcript of their results so that they can request for the retake exam voucher.The vouchers are valid for a year from the date of issue.Retake vouchers are applicable only for web-based exams.2. Retake the course Students who are willing to go through the course again must submit a transcript of their results to the training centers within a month of the failed exam.Once the training center has examined the reports, the student can be enrolled at the center again.No additional charge for re-admission is valid only for the period of 6 months from the date of failed exam.ITIL® is a framework which boosts the business through its correct implementation and methodology. As you proceed with the examination, the stages will get tougher and more complicated. But ultimately, it's an exam, with time, knowledge and practice, you will be able to achieve it. And if you can't, don't stop trying!
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An Introduction To ITIL® Exam

ITIL® is the most widely adopted ITSM framework i... Read More

8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best practices for IT service management, assisting individuals and companies understand business change, transformation and growth through the proper use of IT. As organisations have realised the importance of the ITIL® Framework in terms of business management, the demand for ITIL® certified professionals has increased rapidly. The fact that industries other than IT, such as educational institutions as well as healthcare keep looking for such candidates is a testament to the growth of ITIL®.ITIL® has helped the learners in getting acquainted with the best practice methodology. These methods are not only systematic but are professionally valued too.The course enhances a professional’s ability to design, distinguish and support the IT services in business, further producing improved productivity, performance, and competence.It addresses and teaches  professionals to focus on the most important aspect of a business that is customer experience.ITIL® helps the professional in sorting and prioritizing what is more valuable according to business standards. This allows to get the work done more efficiently.It increases the market value of a certified professional.What are the career benefits of ITIL® certification?Now, let's look at the career benefits of ITIL® certification for each level respectively.Level 1: ITIL® Foundation  It is the first-level certification course. Pursuing this will give participants a basic understanding of the ITIL® framework.Help understand how ITIL® can be used to enhance IT service management.It is helpful for anyone with an interest in IT service management.Level 2: ITIL® PractitionerThe certification was designed in 2016.The process directs on events and conditions in the daily business life cycle.A candidate gets to know some features of crucial concepts.This covers two major areas: Service Capability and Lifecycle.Level 3: ITIL® Intermediate This level is divided into multiple sections which demonstrate revised methods for successful implementation of ITSM.This level is more superior to the previous levels.Intermediate certification is globally accepted in the IT sector.Modules are categorized into Service Capability and Lifecycle.The Service Lifecycle modules:Service Design (SD)Service Strategy (SS)Service Operation (SO)Service Transition (ST)Continual Service Improvement (CSI)Service Capability modules:Planning, Protection, and Optimization (PPO)Operational Support and Analysis (OSA)Service Offerings and Agreements (SOA)Release, Control, and Validation (RCV)Students have a choice of modules in a single category or modules in both categories for qualification.Level 4: ITIL® Expert This is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business management.An Expert certification is the proof of tremendous expertise, knowledge and skill base.Level 5: ITIL® Master This level comprises comprehensive knowledge of the methods and advanced practices of ITIL®.The final stage of the certification which comprises extensive knowledge of the techniques and exceptional methods of ITIL®.It also incorporates the high-level process for its associated administration methods.The Master certified professional is highly valued for their experience, skills, and expertise.What will be the average salary for ITIL® certified professionals?Now that we are aware of the benefits of each level of the certification, let's see how the average salaries differ among the different levels of ITIL® certified professional.The average wage for the foundation certification starts from nearly $82,795 per year for Service Delivery Manager to $106,280 per year for engineering Program Manager.Here’s a table that details it out well:RoleAverage salary per annum in USAverage salary per annum in IndiaService Delivery Manager$82,795INR 1,366,982IT Analyst$86,361INR 7,32,612Asset Manager$88,552INR 5,39,533IT Project Manager$91,257INR 1,433,472IT Manager$101,181INR 10,82,029Engineering Program Manager$106,280INR 18,19,880The salaries are directly proportional to the level of certification. This means that for more advanced certification, the Intermediate or above the average salaries exceed $117,000 on average for posts such as ITIL® Service Lifecycle: Service Transition and Service Lifecycle: Service Operation.RoleAverage salary per annum in USAverage salary per annum in IndiaSenior IT Project Manager$112,899INR 1,818,560Service Transition$117,000INR 13,34,273Service Operation$117,000INR 610,864IT Director$130,191INR 3,417,221Chief Information Officer (CIO)$168,932INR 4,143,013Top Benefits of having ITIL® certification for IndividualDifferent Individuals come together with different values but a similar goal to create an organization. Before proceeding on how ITIL® benefits the companies, let's understand how ITIL® certification  benefits an individual.1. Enhanced productivity A certified candidate is trained to understand the ITIL® framework thoroughly. It gives them an edge as they will not only be able to detect the issues but also apply these concepts which will allow them to manage work processes adequately. Also, they are aware of the importance and procedures followed in the ITIL® framework; this assists them to be more productive and utilize the resources to their maximum extent.2. Increased Wage A certified candidate is highly valued for his skills and expertise. This is the reason why any IT company will prefer a certified professional over a non-certified candidate.On completing the course, a certified candidate has a better understanding of ITSM, which helps them to be more valuable for the company.Not only is the wage higher, but a certified professional is also expected to have an exponentially higher scale compared to others due to their superior adaptation and learning skills.The average pay for an ITIL® certified candidate can grow more than 15%. 3. RecognitionHaving the ITIL® credentials in your resume is the verification of your advanced management abilities. Not only will your peer groups and colleagues will appreciate your value but even your seniors will recognize you for your superior understanding and efficient execution of the tasks.4. Common Terminologies Mastering the common terminologies during the course of the workshop will give a certified candidate an edge over others as this will let them have better communication with the client and improve on customer experience.5. Holistic ViewOne of the most advanced features of ITIL® is that it teaches the candidate how to observe. This allows him/her to see the big picture and plan their actions accordingly. Also, this will assist the professional in giving long term feedbacks and contributions which are highly valued in the industry.6. Generation of IdeaThe holistic view and skills allow the certified candidate to generate better and effective ideas. Since they are equipped with a better sense of understanding of the framework, it allows them to keep a track of how the organisation is progressing and what it needs to keep growing.7. Stand outThe framework is established to help the organisation to solve the everyday issues and boost their ITSM to gain the maximum profit. Since a certified learner will know how to utilise the framework to its fullest, this will make the professional stand out from the crowd. Not only will this boost their confidence, but will also push them to work more efficiently.8. Prepared for the futureITIL® certified professionals have a better chance of getting adapted to new jobs and handle the responsibilities much more efficiently as compared to others. Their adaptation skills are far more superior due to their expertise and high knowledge on the understanding of the process.What are ITIL® benefits to the organizationIn an organisation, issues like software expiration, hanging of a computer system or the server goes down during an important event, are almost inevitable. But it all comes down to how the situation is being handled at the service desk. Whether it’s all chaos followed by blame games or is it a calm situation where professionals are working towards solving the issue.The latter is the case where one would witness that the organisation already has steps and measures to control these situations under their damage-control means.“Clients have identified improved customer satisfaction with IT services, better communications and information flows between IT staff and customers, and reduced costs in developing procedures and practices within an enterprise.”A Gartner report on the implementation of ITIL® by organisations put this out.Following are the reason why an organization must have ITIL® implemented -1. Better communicationWith the rise of business dependence on IT, having an organisation that is well acquainted with the best practices towards ITSM, and having a common framework will remove the additional need for lengthy processes which consume a lot of time and effort. This will allow organisations to work hand-in-hand and to push each other to do their best. Also, this would eliminate the communication gap and work friction as the quality and approach will be similar.2. Improved productivityUsually, a lot of valuable work hours are lost in cases of small errors and dysfunctions. Mostly, the employees are not aware of what they have to do. This wastes their valuable working hours, sours the customer experience and ultimately the reputation of the company.However with the right framework and the knowledge that it provides, it is possible for the employees to follow those specific steps to finish the task.  3. FlexibilityThe biggest issue that hits SMBs is that when they try to expand, their systems and procedures are unable to adapt to the massive changes. This puts a sudden halt to their growth, and it takes a considerable amount of time to come out of this.But the best feature of the ITIL® framework is that it supports scale and expansion. Due to its flexibility and adaptation, the process and systems remain unaffected.Also, the SMBs suffer massively by the hardware which is associated with their systems. But ITIL® framework takes care of this issue through ITIL®- supported service desk, which looks after such complications beforehand, further allowing the transition to be smooth and efficient.4. Enhanced Service QualityITIL® implementation provides the organisation with every possible damage-control measures. It also allows the employees to understand what needs to be done rather than distressing. And so, the calmness in the employees makes it possible for them to observe, plan and execute their actions appropriately.The ITIL® frameworks keep track of all the procedures and steps that are supposed to be followed; this makes sure that lessons are learned from past mistakes. It ultimately enhances the quality of the service provided by the organisation.5. ResultsWith improved service quality, smooth transition, and enhanced productivity, it is a proof that an ITIL® assisted organisation is far more advanced and likely to achieve their targets than an organisation which works randomly.  The ITIL® implementation also looks after the cost-reduction methods and time management. Moreover, it gives priority to the user experience making sure that the customers are satisfied. The smooth flow of work and chaos free work environment promotes productivity and keeps the employees happy.What is the process of ITIL® implementation in an organizationKnowledge can only be useful when we can apply it correctly. Similarly, just knowing about the ITIL® framework isn't enough; the organisation must have the resources and patience to implement it if it wants to harness the benefits.As by now, we are aware that the reason behind ITIL®’s global acceptance is because it is based on years of experience and thousands of examples.  But we are also aware of the fact that every organisation has different goals, values and therefore, one might not need every part of ITIL®.ITIL® for SMBsIn the previous sections, we discussed how the small and medium-sized businesses suffer for following random blueprints. SMBs majorly benefit when the ITIL® is implemented in arts. This allows them to understand which ITIL® art they actually need as their goals.For example, in SMBs usually, 1-2 people manage the computer section. They are responsible when some issue happens with the system. In such cases, they won't need or have the time to control service strategies. Here, Incident management will be profitable and effective.Now the trick lies into analysing which ITIL® process needs to be implemented first.While every organisation is different, these are the most common factors which influence the business sectors -1. Change Management:Unresolved issues can interrupt daily IT services. If the company is nervous about executing positive developments, this method could be instant help.2. Incident Management: This method is perfect for organisations suffering from unplanned disturbances to IT duties, like system blackouts. This process assists the IT service to return to the users as soon as possible.3. Request Fulfilment: This method helps the organisations to record their user's request and making sure that every claim possible is being taken care of. It also improves the quality of user experience.Plan an ITIL® implementation roadmapThe best way to implement ITIL® is by making it a long term goal rather than achieving every art at once. The latter creates confusion and is expensive. The reason why the long term goal is useful is that it allows the companies to have sufficient time to adapt to the changes. It's taking one step at a time which doesn't put unnecessary pressure on the employees. As time passes, the organisation can eventually execute the following steps one by one. This allows the organisation to grow at their pace without any complications.Establish an ITIL® Culture The organisation has to provide training before implementing the ITIL®. If this isn't taken care of, there will be more damage than good, as, after implementation, most employees will have a hard time understanding and executing the processes.Also, separate leaders have to be selected as mentors for ITIL foundation training. They will be the one who lead the teams into implementing the concepts of ITIL® for enhanced productivity.ITIL® BenefitsFollowing are the major benefits at a glance -Reduced IT costsImproved IT services by using proven best practice processesBetter customer experience with more professional approach to service deliveryStandards and guidanceImproved productivityImproved use of skills and experienceDrawback:ITIL® framework is perhaps one of the most successful methodologies ever applied in business. But there is a scope for improvement -As a framework and applied methodology, ITIL® has no limitation.The only drawback of the ITIL® is that since it's a set of rules and a framework, it is as successful as the people using it allow it to be.So it depends on the organisation on how effectively they can utilise the concepts to boost their productivity, which further increases the success rate of the ITIL®.ConclusionIt should be noted that if not applied properly, even applications of ITIL® are bound to fail. The whole team working towards achieving the goal is the key to its success. The results and outcomes of ITIL® will only be visible when they have been applied adequately. Eventually, ITIL® will be only as successful as you  allow it to be. However, if used effectively it will definitely increase the chances of success exponentially.
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8 Benefits Of Being ITIL® Certified

ITIL® is a library, designed to provide the best ... Read More