The IT Infrastructure Library or ITIL® is a collection of vast data describing a framework of best practices for delivering IT services. Since its inception in the 1980s, the process has gone through many changes, keeping up with the latest technologies in the IT space. The latest addition was ITIL® V4 certification, along with the ITIL 4 Managing Professional Transition Module and ITIL 4 Managing Professional Modules. Its systematic approach helps businesses manage risk, strengthen customer relations, and build cost-effective strategies for a sustainable IT environment.
As new opportunities continue to emerge for IT professionals at the organizational level, companies are leaning towards recruiting or training individuals with higher skillsets or IT certifications. Certifications like the ITIL® not only prepare IT professionals for such organizational-level processes but also project a wider landscape of opportunities. Globally, techies or project experts have received over a 15% hike in their salaries after boosting their resumes with an ITIL® certification. ITIL® ranks 7th among all the top-paying IT certifications, with an average salary of $120,556, according to the Global Knowledge 2019 IT Skills and Salary Report. So, what is it about ITIL® that makes it one of the most in-demand certification courses?
The ITIL® framework is professionally recognized and provides a common language of practical, proven guidance for establishing ITSM, with continual growth as well as consistency. It is used globally by millions of practitioners and giant conglomerates. Axelos reports that 90% of the Financial Times Stock Exchange 500 companies rely on ITIL® to run their operations. This opens a window of opportunities for individuals to explore.
As the ITIL® framework contains tools that power collaboration within IT teams and delivering value across a business, these skills can be used in different projects, teams, and organizations.
The fourth version of ITIL® bridges the best practices of ITIL® with the Fourth Industrial Revolution or Industry 4.0. The new framework enables organizations to smoothly transition into digital technologies and provides practical and flexible support for this adaption. The framework focuses on collaboration, transparency, automating where possible, and working holistically.
Emerging technologies like robotics, artificial intelligence, the Internet of Things (IoT), and more are crucial for businesses to grow but come with their limitations. ITIL4® also encompasses ways to deal with their iterative nature.
The ITIL4® framework trains individuals to focus on customers’ expectations and user experience. It helps them plan for contingencies and to take appropriate measures to prevent them from recurring. It also improves the overall service delivery quality, developing a new proactive culture.
One of the chief areas that ITIL4® trains an individual/team for, is the focus on driving business. With the emphasis on getting better return-on-investment (ROI) by improving business competence, productivity, and customer-relationships, individuals tend to look for cost-efficient strategies. This not only helps in optimizing resources but also generates a holistic approach towards work.
ITIL4® enhances continuous growth through its practices. The framework aligns with the future of IT by merging business and technology – how it is working today and how it will work going forward with other methodologies like Agile, DevOps, and digital transformation as well. For individuals, the ITIL4® skills don’t just set them apart with a distinct resume but also let them implement successful growth-oriented practices in real-time.
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