ITIL v5 – When and What to Expect in ITIL v5?

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Last updated on
05th Sep, 2022
30th Aug, 2022
ITIL v5 – When and What to Expect in ITIL v5?

ITIL certificates are among the highest-paying IT credentials available. You may acquire ITIL v5 qualifications to optimize the value ITIL can provide to your firm. A few levels are determined to start from the basics and then master them. Importantly, employees can only obtain ITIL certificates; you cannot obtain them for the entire organization. Having the best ITIL certification might be the first step in getting a job, getting a promotion, or moving your career forward, especially if you want to be CTO or CIO. 

ITIL is essentially a collection of principles that organizations use as a guide to improving the value of their services by addressing business problems and providing business value rather than concentrating just on expanding IT capabilities. ITIL v5 is a framework used by businesses of various sizes and missions. Providing a clear capabilities model to the service provider helps connect their efforts to changing corporate strategy and consumer demands. 

What Is ITIL v5?  

When used in the "ITIL v5.5 Foundation Exam," the term "version 5.5" is slightly misleading. The syllabus for the ITIL Foundation Certificate in IT Service Management, available for reading online on the Axelos website, is now at version 5.5. This solely refers to the test syllabus for the ITIL Foundation Certification Exam and not the version of ITIL it is based on. 

Furthermore, Axelos may make minor changes to the ITIL test syllabus from time to time to rectify mistakes or explain any misconceptions. Moreover, a version or sub-version might be introduced (e.g., v5.3, v5.4, etc.). However, when the ITIL changes, the particular test syllabus centered on the ITIL v3 2011 seldom experiences significant modifications. 

As a result, if you are studying for the ITIL Foundation Exam today, you should base your studies on the v3 2011 edition of ITIL (rather than ITIL v5.5, which will be released soon). ITIL has not made any statements on the review and upgrading of ITIL to version 4 and beyond since the publication of ITIL v3 in 2011. It is now safe to start ITIL preparation with this version. All the online courses based on the ITIL 4 Foundation Test 2011 are still valid for your exam preparation. 

Some Expected Hot New Features of ITIL v5?  

Following the lead of the ever-popular ITIL 4, ITIL 5 will serve as the unshakeable foundation upon which the future digital world will be created. ITIL 5 will deliver all of your old favorite concepts and guiding principles and some exciting new features, such as the brand-new ITSM training and certification development. 

A collection of 1,722 practices replacing ITIL 4's 34 that promote business benefits, such as: 

  • Drop the IT service desk - An automated message informing users to restart would suffice. 
  • Growing your business without a strategy – We would construct a house without plans, and you should also do the same. 
  • Changing management is a waste of time - Let your employees figure it out. 
  • Save time and space - Get rid of your data backup files. 
  • Do it all yourself - Isolation is the only way to proceed. 
  • Set unreasonable goals - You can complete 12 megaprojects in 12 months. 

The Need for ITIL v5  

To keep up and survive in the new digital age, individuals and organizations must tackle new challenges and modify their ways of thinking and functioning. To keep in touch with changing requirements and new prospects for services, service providers must nurture relationships with consumers and other stakeholders. 

Because of the environment's complexity and the structure of service solutions, a multi-dimensional holistic approach is required to ensure that all factors are addressed in creating a revised service offering. A new operational concept - Service Value System, is necessary to enable companies to be sensitive to the pace of business change and to serve as a flexible and responsive framework for all sorts of enterprises. With the help of this model, all of an organization's parts and activities may collaborate swiftly and efficiently to enable value realization for all stakeholders. 

The Service Value System and the Four Dimensions model, two components of the new ITIL 5 framework, will help companies of all shapes and sizes navigate the difficulties of the impending new digital era and will be a tool for doing so. 

The ITIL Foundation Certificate in IT Service Management Syllabus  

A professional must pass the ITIL v5 Foundation test, which has a time limit of 60 minutes and consists of 40 multiple-choice questions, to get certified in ITIL Foundation. You must obtain a score of at least 65% (26 questions) to receive the ITIL v5 certification. 

The following ITIL v5 pdf will help you to go through the IT Service Management Syllabus.

The Current ITIL Version – ITIL v4  

ITIL 4, the latest release of ITIL, was released in February 2019. It is the first significant update to the ITIL framework since 2007, intending to keep up with modern IT operations and software development changes. ITIL 4 updates the ITIL framework by adopting a comprehensive approach to service management and emphasizing 'end-to-end service management from demand to value. The new ITIL 4 edition is the first major change to ITIL since 2007, and it is undoubtedly a response to the rise of other services management models such as SIAM, FitSM, and VeriSM. It builds on the previous edition of ITIL V3 and provides a flexible foundation to help enterprises navigate the modern world of digital innovation. 

ITIL 4 is the most recent version. ITIL 4 provides a digital operational model that enables enterprises to co-create meaningful value from their IT-supported goods and services. With the help of proven ITSM practices that have evolved for the larger context of value streams, customer experience, and digital transformation, ITIL 4 builds on decades of advancement made by ITIL. ITIL 4 also encourages more alignment with emerging modes of working to co-create business value. 

ITIL 4 is an operational model for delivering technology-enabled goods and services. The documentation has been fully updated and simplified to make it simpler to understand, and numerous practical examples have been included. ITIL 4 also provides advice on implementing concepts such as Agile, DevOps, and Lean in service management, reflecting modern developments in software development and IT operations. Finally, ITIL 4 emphasizes that it is "a framework for service management" (rather than "IT service management"), reflecting the rising trend of extending service management best practices to enterprise and commercial services. 

How to Pass ITIL v4?  

Practice, and Then Practice Some More  

When preparing for the test, it is impossible to overestimate the importance of practice. One of the first stages is to become acquainted with the ITIL exam format. Then, practice using authentic sample papers and practice problems to get a feel for the real exam. 

Be careful to respect time limits when completing ITIL practice exams so that you may complete the real exam on time. Running out of time and submitting an unfinished test is one of the most prevalent causes of failure, and this is why you should take practice exams. 

Take Your Time Learning the Material  

Take your time understanding each question because many test candidates make errors because they do not read the questions properly. Some questions will have negatives that will catch you off guard, such as "which of the below is not a life cycle module?" If you neglect the not in this question, you may submit the incorrect answer. In other words, be certain that you fully comprehend the question. 

Learn About the Lifecycle Modules and Capability Modules  

Even though each lifecycle and capability module is covered in greater detail at the intermediate level of ITIL qualification, your foundational knowledge must be solid. ITIL 4 Foundation Training focuses on mastering the fundamentals and comprehending each phase of the ITIL lifecycle and each capability module. Make sure you understand any specific phrases, from acronyms to jargon. 

Remember the Keywords  

You must choose the proper keywords to pass the exam. Terms like these are referred to as keywords in ITIL: 

  • Service Transition 
  • Service level agreements 
  • Service Strategy 
  • Service design 
  • Service level agreements 

Keywords like these are linked to other keywords in the ITIL framework. Customer value, for example, is connected to a service strategy module. Maintenance is also tied to continuous service improvement and so forth. This will allow you to answer the questions accurately and quickly. 

 Focus on ITIL Only  

Many participants provide responses based on current or historical organizational practices, which might backfire during the investigation. To succeed on the ITIL 4 Foundation level test, focus exclusively on ITIL procedures and best practices, not your prior experiences. This test aims to assess your knowledge of ITIL concepts, functions, and processes, not how your firm executes IT Service Management. IT Service Management Training Courses available online can help you achieve this milestone. 


By earning your ITIL v5 certification, you may join the Axelos community, which offers its members free advice in case studies, blogs, and white papers. Additionally, you will get access to a comprehensive schedule of conferences and events, allowing you to keep current and network with others in your field. Passing the exam is required to earn the title of ITIL 4 managing professional or ITIL strategist, which may lead to opportunities for further professional advancement. If you need more information and assistance, KnowledgeHut’s best ITIL certification course is the prime choice. 

Frequently Asked Questions (FAQs)  

1. Will there be ITIL v5?

Yes, there will be ITIL v5. 

2. What is the next certification after the ITIL Foundation? 

Moving beyond the Foundation level of ITIL knowledge and abilities need further certification, and ITIL Practitioner is the natural next step. 

3. How many ITIL versions are there? 

The various versions of ITIL are: 

ITIL, ITIL v2, ITIL v3, and ITIL 4. 


Binod Anand

Blog Author

A content marketing analyst, Binod’s area of interest is EdTech, marketing analytics, and digital marketing. He is also a professional blogger and writes extensively on skill development. His hobbies include travelling, programming, and watching sitcoms.