IT Service Management From Cloud Computing Blog Tags

IT service management (ITSM) is a strategy for integrating business processes with IT services. It is focused on aligning IT operations and services w

The Information Technology Infrastructure Library (ITIL) is a collection of detailed practices for IT activities such as IT service management (ITSM)

The ITIL framework is a collection of the best ways to manage IT. It was introduced in 2006 by the Information Technology Infrastructure Library (or I

In IT Service Management, the ITIL V3 philosophy stresses that “IT is the business.” This is truly realized for providers offering cloud c