If you aren't happy with the training within 24 hours we'll refund your money
With IT becoming an indispensable part of our lives, IT organizations are dominating businesses around the world. In lieu of this, governments felt the need to establish a standard set of practices that would be acknowledged and adopted by these organizations. Thus was established the Information Technology Infrastructure Library (ITIL®) that would define best practices, enabling an organization to deliver value and maintain minimum quality benchmarks.
The five volumes of ITIL cover all aspects of an IT organization from its meeting its objectives to fulfilling customer needs through continuous and large-scale improvements. In order to implement ITIL, organizations require professionals who are experts in its objectives and processes. ITIL certifications (Foundation, Intermediate and Expert) reflect this competence in individuals.
Our e-learning course introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. The high-quality content explains various stages with the processes used, and teaches how they contribute to Service Management practices.
The mock quiz simulators will test you on the various concepts of technology and architecture and make you exam ready.
Working professionals who are time and budget constrained will find this course especially beneficial.
section 1 : ITIL Introduction |
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| 1 | ITIL Value Proposition |
| 2 | ITIL Qualification Scheme |
section 2 : ITIL Service Management |
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| 1 | ITIL Service Management Part-1 |
| 2 | ITIL Service Management Part-2 |
| 3 | ITIL Service Management Part-3 |
section 3 : ITIL Service Strategy |
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| 1 | ITIL Service Strategy Part-1 |
| 2 | ITIL Service Strategy Part-2 |
section 4 : ITIL Service Design |
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| 1 | ITIL Service Design Part-1 |
| 2 | ITIL Service Design Part-2 |
section 5 : ITIL Service Transition |
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| 1 | ITIL Service Transition Part-1 |
| 2 | ITIL Service Transition Part-2 |
section 6 : ITIL Service Operation |
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| 1 | ITIL Service Operation Part-1 |
| 2 | ITIL Service Operation Part-2 |
| 3 | ITIL Service Operation Part-3 |
section 7 : ITIL Continual Service Improvement |
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| 1 | ITIL Continual Service Improvement Part-1 |
| 2 | ITIL Continual Service Improvement Part-2 |
section 8 : Related Guidance |
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| 1 | Related Guidance |
section 9 : ITIL Mock Exams |
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| 1 | ITIL Mock Test 1 |
| 2 | ITIL Mock Test 2 |
| 3 | ITIL Mock Test 3 |
| 4 | ITIL Mock Test 4 |
Describe the fundamentals of Service Management and Service Lifecycle
Describe ITIL® terminologies, definitions, structures and concepts
Explain the basics of the ITIL® Service lifecycle, and the principles involved
Explain the associated technology and architecture
Describe the ITIL® Service lifecycle and implement it for organizational benefit
Eligibility:
This course can be taken by anyone with a keen interest in the ITIL® framework and a passion to succeed in their organization and career.
Professionals who work in organizations that are adopting this framework will benefit from this course.
Process of Application:
ITIL® Foundation is an hour long, online examination with 40 questions. The pass percentage is 65% or a score of 26. Candidates will be awarded 2 credits for the same from APMG. This is a closed book exam, and electronic devices are not allowed.
If you aren't happy with the training within 24 hours we'll refund your money
