Modes of Delivery
Team/Corporate Training
Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.Description
Regd. Education ProviderIn these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. KnowledgeHut brings you a course on ITIL® Foundation that introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. With ample exercises, mock tests and a comprehensive courseware, you will be thoroughly prepared to attempt the ITIL® Foundation certification and implement the principles to meet real-world challenges. Note that KnowledgeHut is an Accredited Training Organization(ATO) of PEOPLECERT and a Certified Partner of Axelos for ITIL® Trainings.
The ITIL® Foundation online training programme trains candidates to communicate effectively in their companies as well as with customers and decreases response time. KnowledgeHut provides online classes in the subject that are conducted by their highly trained faculty. The E-learning program is well structured and keeps you ahead of your competitors..
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Thoroughly understand the concepts, terms and terminology of ITIL®
- Understand ITIL® best practices and how to implement them to streamline processes for continuous improvement
- Understand the fundamentals of Service Management and Service Lifecycle to improve business decisions and optimize customer expectations
- Get thorough preparation for ITIL® Foundation certification
You will also get:
- 2 credits toward ITIL® Expert certification
- 16 hours of Instructor-led training
- 16 PDUs (or 25 PDUs on completion of classroom training + 9 hours of ITIL® e-learning)
- Downloadable e-book
- 180 days Free e-learning on ITIL® Foundation
- 4 Mock Exams to practice for the certification exam
- Courseware approved by Axelos and PEOPLECERT
- Course fee inclusive of ITIL® Foundation Exam fee
- Course delivered by Certified Expert Instructor
Key Features
Certification
Prerequisites:
There are no prerequisites for taking this course.
Certification:
In order to become an ITIL® Foundation certified professional, one has to appear for the one hour online ITIL® Foundation certification examination that is held on the last day of the training.
The Exam:
This is a one hour online examination comprising of 40 questions. Participants have to score 26 marks (65%) to attain the certification. Candidates will be awarded 2 credits for the same. This is a closed book exam, and electronic devices are not allowed.
Curriculum
- Service Management as a Practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts, Processes, Functions & Roles
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Management
- Technology and Architecture
- Qualification Scheme
Meet Your Instructors
Teachers
Our Students See All
I benefited from the two day classroom training for Safe PO/PM certification. It helped me to understand core concepts and enabled me to complete the certification.
Attended workshop in January 2018Good set up by Knowledgehut, centrally located training venue, Good logistics support provided. Trainer ' Lizy' was good too.
Attended workshop in February 2018Leading SAFe training was very good & learned overview of SAFe.
Attended workshop in February 2018I enjoyed the mix of practical and theoretical learning. Great presenter. The course helped me to achieve my goal of become a SAFe Certified Scrum Master. I recommend this course to anyone who wants a piratical insight into the art/science of being a SAFe Scrum Master.
Attended workshop in January 2018Frequently Asked Questions
There are no prerequisites for attending this course.
ITIL® today translates to big opportunities. Organizations realize that implementing ITIL® techniques can help improve efficiencies by streamlining processes and facilitating communications between team members and stakeholders. This ensures maximum utilization of resources for project improvement.
Organizations are therefore on the lookout for ITIL® qualified professionals and this in turn has increased the earning potential of such individuals by 17%, according to Indeed.com.
You will get 16 PDUs (or 25 PDUs on completion of classroom training + 9 hours of ITIL® e-learning).
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Intermediate Service Operation (SO)
- ITIL® Intermediate Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Intermediate Service Transition (ST)
- ITIL® Intermediate Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Intermediate Release Control & Validation(RCV)
- ITIL® Intermediate Planning Protection and Optimization (PPO)
- ITIL® Intermediate Operational Support and Analysis (OSA)
- ITIL® Intermediate Service Offerings and Agreements (SOA)
- ITIL® Managing Across the Lifecycle (MALC)
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
Once you clear the examination, you will receive a Foundation Level Certification from AXELOS.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
According to a report in CRN, ITIL® is the top 15 money making certifications of 2015. This reflects its growing popularity among organizations who want professionals to enhance their profit margins by implementing the techniques of ITIL®. The Foundation Certification is also a stepping stone for certifications such as Intermediate and Expert, which can help further enhance the IT service management of organizations.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!
IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL® Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.
