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Continual service improvement principles
Continual service improvement process
Continual service improvement methods and techniques
Organizing for continual service improvement
Implementing continual service improvement
Challenges, critical success factors and risks
A more detailed syllabus can be found at:
From the workshop:
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There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications: 1.ITIL® Foundation 2.ITIL® Service Operation (SO) 3.ITIL® Service Strategy (SS) 4.ITIL® Intermediate Service Design (SD) 5.ITIL® Service Transition (ST) 6.ITIL® Continual Service Improvement (CSI) The Capability modules route covers the following certifications: 7.ITIL® Release Control & Validation(RCV) 8.ITIL® Planning Protection and Optimization (PPO) 9.ITIL® Practitioner 10.ITIL® Intermediate MALC Manage Across Lifecycle 11.ITIL® Capability Expert A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Any registration cancelled within 48 hours of the initial registrationwill be refunded in FULL. Please note that refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
This workshop is suitable for those working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Sample papers shall be shared during the training along with the student manual.
Participants should 1. Have completed an accredited course from an ITIL® Accredited Training Provider, such as this course offered by KnowledgeHut 2. Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
In order to attend the workshop, you must have: ITIL® Foundation Certificate in IT Service Management or an earlier ITIL® (V2) Foundation plus Foundation Bridge You can get more information regarding workshop prerequisites here: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Continual_Service_Improvement_Certificate_Syllabus_v5-5.pdf
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL®CSI Expert your expertise would be in much demand, to improvise the IT operations of organizations. The ITIL® CSI is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL® Expert. KnowledgeHut is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.
Learn through live online interaction with experienced trainers, not from video tutorials.
We understand your busy schedules and recognise that undertaking a course while working is not easy. Pick a convenient time slot and log in from anywhere.
Not happy with the class? Get a full refund after your first session. Of course, we do our best to ensure this does not happen!
Revisit your doubts and get your concepts crystal clear by accessing your class recordings post training.
Our course material is comprehensive and easy to follow, available in downloadable e-book format.
All you need is a Windows computer, an Internet connection with a minimum of 500 KBPS speed, and a pair of headphones with a microphone.
Our classes are held on weekends and at convenient timings on weekdays, making it easy for you to fit the sessions into your workday.
Chance to get your concepts crystal clear by attending another batch of the same course for free.
We guarantee you will pass the certification exam or we will reimburse you for the class
If you do not pass the exam in three attempts (details described below), we will pay you back for the class cost.
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But please share your details below and in case of any cancellations, we shall assign the opened up seat to you.
Our Course Advisor will get back within 24 hours with timings of Demo Class