KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)—which is not only a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The module focuses on the industry practices in service management as documented in the ITIL Service Lifecycle core publications.
This course helps you aim for a first time pass of the exam and gain the skills for practical application of PPO practices in the Capacity, Availability, IT service continuity, Information security and Demand management areas of ITIL®. This certification is apt for professionals who want to focus on gaining specialized knowledge in PPO and apply them in day-to-day IT Service Management activities.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
And specifically in the following key ITIL processes and roles areas:-
In order to attend the workshop, you must have:
In order to appear for the examination participants must:
In order to achieve ITIL® Planning, Protection and Optimization (PPO) certification, candidates must appear for the exam and gain 70% pass mark.
The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
A more detailed syllabus can be found at :
Very well conducted. Proactive management from the moderator, many exercises, hence quite practical, minimizing theoretical overload. Very pleased with the learning, for new starters as well as more experienced participants. Great experience sharing.Attended workshop in February 2018
The experience over the two-day course was fantastic. It was not a dry explanation of the Scrum framework. Instead, a practical, example driven 2 days where we worked through all elements of the Scrum framework. I would have no hesitation in recommending Marco Mulder as a Scrum Master trainer or as a business Scrum coach within a commercial environment. His experience in this field was clear and impressive.Attended workshop in April 2018
Knowledge Hut experience has been very good, this is my second registration with them directly and had total 3 registrations with them. The Trainer, Venue, Course material, Food and other logistics are well organized and managed. Special thanks to Lalit who takes extra effort to help and coordinate on everything. I am happy to take up other courses offered with Knowledge Hut and recommend others also to consider.Attended workshop in April 2018
Marco is a brilliant Scrum coach. I had the pleasure to attend Certified Scrum Master training with Marco as a trainer. I was particularly impressed by Marco's hands on experience that sets him as a captivating knowledgeable trainer. Marco has a very unique approach as a trainer in which he actively engages all participants regardless of their background. And I still keep the really inspiring book on SCRUM he gave to me along with the planning poker cards we used to do task estimation! As a Scrum coach, Marco earns my highest recommendation.Attended workshop in October 2017
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® PPO is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace. The demand for ITIL® qualified professionals is now very high and getting the certification can help you land lucrative job roles and salaries.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® PPO certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to email@example.com, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
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