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KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Service Offerings and Agreements--one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. The module covers the practices that are related to the defining and management of service offerings and the agreements required to support them. The ITIL® Intermediate SOA certification is a reflection of the specialized knowledge of the holder in defining, analysing, and selecting the right set of services to be delivered to the customers.
This course helps you aim for a first time pass of the exam and gain the skills to implement SOA best practices in your business and organisation. The intensive coaching from industry experts, comprehensive courseware and mock questions and exercises will give you the expertise and confidence to appear for the exam and shine among your peers.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
In order to attend the workshop, you must have:
In order to appear for the examination participants must:
• Have completed a 30-hour accredited course from an ITIL® Accredited Training Provider, such as this course on service operation offered by KnowledgeHut
• Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
In order to achieve ITIL® Service Offerings and Agreements certification, candidates must appear for the exam and gain 70% pass mark.
A more detailed syllabus can be found at:
Extremely satisfied. The program was structured in a creative manner, practising what it preached, with plenty of examples and exercises. Facilitator kept training interesting. Knowledgehut Support Team provided excellent service! Thank You!Would surely recommend the training to others.Attended workshop in November 2017
The training was very engaging and informative. The scrum framework in general and the Product Owner role in detail were explained by actually applying the framework to the training. Though the attendees were from many different professional backgrounds and had different knowledge levels about Scrum, the trainer was able to touch upon each and every question that was asked. I would definitely recommend taking the training with Knowledgehut.Attended workshop in July 2018
The best professional training I have ever attended! A lot of positive energy and concepts from the trainer "Stuart Mitchell". Also, the facilities and arrangements were excellent.Attended workshop in July 2018
This training, that I attended was with around 70-80 people. the trainer Madhur, ho man he is so awesome, he helped us correct our thought on Scrum, he never made us feel that we were in a training it was more of a session where we were changing out thought and hence learning with ease. It was a really well-organized session, and at a nice hotel. it was a 100% result. now I am a CSM. Thank you.Attended workshop in July 2018
Please send in an email to firstname.lastname@example.org, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® SOA is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
1. ITIL® Foundation
2. ITIL® Intermediate Service Operation (SO)
3. ITIL® Intermediate Service Strategy (SS)
4. ITIL® Intermediate Service Design (SD)
5. ITIL® Intermediate Service Transition (ST)
6. ITIL® Intermediate Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
7. ITIL® Intermediate Release Control & Validation(RCV)
8. ITIL® Intermediate Planning Protection and Optimization (PPO)
9. ITIL® Intermediate Operational Support and Analysis (OSA)
10. ITIL® Intermediate Service Offerings and Agreements (SOA)
11. ITIL® Managing Across the Lifecycle (MALC)
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Service Offerings and Agreements certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.