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A more detailed syllabus can be found at:
In order to attend the workshop, you must have:
In order to appear for the examination participants must:
• Have completed a 30-hour accredited course from an ITIL® Accredited Training Provider, such as this course on service operation offered by KnowledgeHut
• Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
In order to achieve ITIL® Service Offerings and Agreements certification, candidates must appear for the exam and gain 70% pass mark.
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Any registration cancelled within 48 hours of the initial registration will be refunded in FULL. Please note that refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Service Offerings and Agreements certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee.
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® SOA is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
You can read more in the syllabus.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications: 1. ITIL® Foundation 2. ITIL® Intermediate Service Operation (SO) 3. ITIL® Intermediate Service Strategy (SS) 4. ITIL® Intermediate Service Design (SD) 5. ITIL® Intermediate Service Transition (ST) 6. ITIL® Intermediate Continual Service Improvement (CSI) The Capability modules route covers the following certifications: 7. ITIL® Intermediate Release Control & Validation(RCV) 8. ITIL® Intermediate Planning Protection and Optimization (PPO) 9. ITIL® Intermediate Operational Support and Analysis (OSA) 10. ITIL® Intermediate Service Offerings and Agreements (SOA) 11. ITIL® Managing Across the Lifecycle (MALC) A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
Learn through live online interaction with experienced trainers, not from video tutorials.
We understand your busy schedules and recognise that undertaking a course while working is not easy. Pick a convenient time slot and log in from anywhere.
Not happy with the class? Get a full refund after your first session. Of course, we do our best to ensure this does not happen!
Revisit your doubts and get your concepts crystal clear by accessing your class recordings post training.
Our course material is comprehensive and easy to follow, available in downloadable e-book format.
All you need is a Windows computer, an Internet connection with a minimum of 500 KBPS speed, and a pair of headphones with a microphone.
Our classes are held on weekends and at convenient timings on weekdays, making it easy for you to fit the sessions into your workday.
Chance to get your concepts crystal clear by attending another batch of the same course for free.
We guarantee you will pass the certification exam or we will reimburse you for the class
If you do not pass the exam in three attempts (details described below), we will pay you back for the class cost.
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