For service managers and other professionals who are responsible for maintaining and managing service operations,day-to-day tasks would include service desk and service request management, incident and problem management and the interpretation and management of other service operation activities. The ITIL® intermediate SO or Service Operation Qualification, as the name suggests, is an intermediate certificate that focuses on these activities by giving you an introduction to the principles, processes, activities and functions of service operations, and the challenges, critical success factors and risks associated with it. Besides being a free standing qualification, it is also one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.
This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL Service Operation publication. KnowledgeHut’s workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
In order to attend the workshop, you must have:
In order to appear for the examination participants must:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
A more detailed syllabus can be found at:
Extremely satisfied. The program was structured in a creative manner, practising what it preached, with plenty of examples and exercises. Facilitator kept training interesting. Knowledgehut Support Team provided excellent service! Thank You!Would surely recommend the training to others.Attended workshop in November 2017
The workshop had excellent speaker, good study material, good games and activities, interactive, fun with nice arrangement of conference hall and food.Attended workshop in April 2018
I have completed my CSM training through Knowledge hut in the month of April,18. I am very much satisfied with the sessions. The trainer was very good. The course was very well structured and it gave me a good insight into the true values of scrum and how one can implement the agile values and principles to their projects.Attended workshop in April 2018
Knowledge Hut experience has been very good, this is my second registration with them directly and had total 3 registrations with them. The Trainer, Venue, Course material, Food and other logistics are well organized and managed. Special thanks to Lalit who takes extra effort to help and coordinate on everything. I am happy to take up other courses offered with Knowledge Hut and recommend others also to consider. Thanks. :)Attended workshop in April 2018
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL®Service Operation Expert your expertise would be in much demand, to improvise the IT operations of organizations. The ITIL® Intermediate Service Operation is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL® Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
This workshop and the subsequent certification will benefit:
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Intermediate SO or Service Operation Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.