ITIL®Practitioner Training in Prague, Czech Republic

Get the key skills to start adopting and adapting ITIL within the organization.

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Modes of Delivery


Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.


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The ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL® suite of ongoing excellence is the ITIL® Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.

KnowledgeHut, which is an ATO of PEOPLECERT for ITIL® trainings brings you a full-fledged course that will familiarize you with the 9 guiding principles to achieve CSI. In-depth courseware and coaching by experts will help you aim for a first time clearance of the exam and gain the confidence to successfully initiate and carry out required improvement initiatives. ITIL® is among the most widely respected credentials and there is a huge demand for professionals who can confidently apply the ITIL® framework to identify changing approaches to service management.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.

What you will learn:

On pursuing the course on the subsequent certification, you will be able to:

  • Understand the ITSM concepts in-depth and apply them for continuous improvement
  • Learn to adopt and adapt ITIL® in organizational context
  • Apply the ITSM principles in a real-world context
  • Understand the associated technology and architecture
  • Learn the concepts of organizational change management and apply it for continual service improvement
  • Understand how to communicate effectively and enable continual service improvement
  • Learn how to apply measurement and metrics to achieve continual improvement
You will also get:
  • Instructor-led classroom training
  • 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification
  • Downloadable e-book
  • Course delivered by Certified Expert Instructor
  • KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos for ITIL®Trainings

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
Get comprehensive coaching to clear the ‘ITIL® Practitioner’ credential
Get 2 days coaching by certified industry experts
Learn the 9 guiding principles to achieve organizational objectives
Aim for a first time pass of the ITIL® Practitioner Exam
Get 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification



There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.


In order to achieve ITIL® Practitioner certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:

The exam is:

  • 135 minutes, Open book examination
  • 40 questions (multiple choice), carrying 1 mark each
  • Pass score 70% (28 marks)
  • Apply the concept of ‘adopt and adapt’ when using  guidance in a given context
  • Analyze the importance of each element of a service when planning and implementing service improvements

Apply the ITSM guiding principles in a given context when planning and implementing service improvements

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Our Students See All

The workshop was great. I learned the methodologies well and passed the exam.

Attended workshop in January 2018

Comprehensive training from the ground up, setting me up for a successful certification and effective adoption at the workplace.

Attended workshop in January 2018

I attended CSPO (Certified Scrum Product Owner) training session by Knowledgehut in Bangalore on Dec 21-22. The trainer did an excellent job of incorporating everyone’s experience and his experience in all the companies he worked on earlier. He even answered all doubts/questions separately, did not leave a single question unanswered.The facilities in the venue (Davanam Sarovar, Madiwala) was also managed very well.

Attended workshop in December 2017

I attended CSPO training in Goregaon(W) on January 9th&10th by prof. Sekhar burra. It was a great learning experience. Sekhar's approach to this training was amazing as he cleared in the start what to expect from this course and how it will help us streamline the process followed in our organization. It's very tough to cover all the things in 2 days but the way Sekhar manage it is really commendable. I would recommend this course to all the aspirants.

Attended workshop in January 2018
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Devraj Choudhuri

Project Manager at Office of the Secretary of Defense from Washington, DC, United states
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Navin Pothan

Executive Director at JP Morgan from New York, NY, United States
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Anupam Bhandari

Senior Associate Consultant at Infosys Limited from Bangalore, India
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Ashish Patil

Product Manager at Network18 Media & Investments Limited from Mumbai, India

Frequently Asked Questions

The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.

There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Intermediate Service Operation (SO)
  3. ITIL® Intermediate Service Strategy (SS)
  4. ITIL®Intermediate Service Design (SD)
  5. ITIL® Intermediate Service Transition (ST)
  6. ITIL® Intermediate Continual Service Improvement (CSI)

The Capability modules route covers the following certifications:

  1. ITIL® Intermediate Release Control & Validation(RCV)
  2. ITIL® Intermediate Planning Protection and Optimization (PPO)
  3. ITIL® Intermediate Operational Support and Analysis (OSA)
  4. ITIL® Intermediate Service Offerings and Agreements (SOA)
  1. ITIL® Practitioner
  1. ITIL® Managing Across the Lifecycle (MALC)

A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.

You will get more information regarding ITIL® Practitioner FAQs here

Sample papers shall be shared during the training along with the student manual.

You will receive the qualification of ‘ITIL® Practitioner’ on clearing the examination.

You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

Yes, as your course fee does not include the certification exam fee.

Please send in an email to, and we will answer any queries you may have!

The location is determined weeks ahead of the training schedule and you will be kept informed by email. You can also call our support staff or send us an email at Besides, you can use our chat option for more information.

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course.

ITIL®Practitioner Course in Prague

Prague is the capital and largest city of the Czech Republic. It has been a political, cultural, and economic centre of central Europe. As the 14th largest city in the European Union, it is also the historical capital of Bohemia. Prague is famous for its cultural attractions, many of which survived the violence and destruction of 20th-century Europe. Main attractions include the Prague Castle, the Charles Bridge, and Old Town Square with the Prague astronomical clock, the Jewish Quarter, the Lennon Wall and Pet??n hill. A modern public transportation system connects the city effortlessly. Also, it is home to a wide range of public and private schools, including Charles University. Since 1992, the extensive historic centre of Prague has been included in the UNESCO list of World Heritage Sites. Prague is classified as an "Alpha" global city according to GaWC studies, comparable to Vienna, Seoul and Washington, D.C. We at KnowledgeHut feel the city?s vibrant environment holds great promise for professionals with qualifications in Budget Analysis and Forecasting, PMI suite of credentials and courses in Risk Management. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.

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