Kepner Tregoe Foundation Training
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Kepner Tregoe Foundation Training

Interactive course, powerful training materials and in-depth exam prep for a first time pass of the Kepner-Tregoe Foundation exam.

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Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

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Organizations committed to delivering quality IT services often adopt Problem Management tools to deliver solutions and manage risks. Once such decision making tool is Kepner-Tregoe which, when integrated in an organization’s workflow, ensures successful problem solving and decision making capabilities.

Founded in 1958, Kepner-Tregoe is a multinational consulting and training company that offers problem-mitigating solutions and is a global leader in organizational transformation methodologies leading to business improvement. Kepner-Tregoe’s basic premise is based on four rational processes that can meet all of an organization’s objectives. IT professionals can learn these processes by preparing for the Kepner-Tregoe Foundation Certification and arm themselves with the skills needed to effectively clarify issues, set priority and plan appropriate resolutions.

KnowledgeHut’s course will cover all objectives of this certification including the basic fundamentals of Kepner-Tregoe's problem management techniques, incident management methods such as situation appraisal, problem analysis, decision analysis and potential problem analysis.

The Kepner-Tregoe Foundation Certification is highly valued and reflects your troubleshooting and incident management expertise in delivering consistent, high quality customer support—a skill that will propel your career to new heights.

What you will learn

The course is structured around the KT Model. After this course you will be able to:

  • Maximize your critical thinking and analytical skills by learning core concepts of Kepner-Tregoe processes
  • Learn to apply the Kepner-Tregoe fundamentals to help your project meet objectives
  • Use the role of questioning in various phases of the KT Model
  • Identify factors that hinder or support project performance and improve overall efficiency
  • Learn about all phases in Problem Analysis: Describe Problem, Identify Possible Causes, Evaluate Possible Causes, Confirm True Cause
  • Learn about all phases in Decision Analysis: Clarify Purpose, Identify Alternatives, Evaluate Alternatives, Make Decision
  • Present and Assess Recommendations
  • Learn about all phases in Potential Problem Analysis: Identify Potential Problems, Identify Likely Causes, Take Preventive Action, Plan Contingent Action and Set Triggers
  • Ensure quality service and customer satisfaction by effectively tackling even complex business challenges
  • Help your organization develop a sustainable business environment of quality and cost efficiency
  • Apply your skills in operations, manufacturing, IT, human resources and even leadership roles
You will also get:
  • 2 day training led by experienced instructors
  • 16 PDUs, 16.5 CPEs
  • Learn through case studies and hands-on exercises
  • You will receive a workbook, job aids and case studies
  • You will be provided with a complimentary copy of the " New Rational Manager " eBook, courtesy of ITpreneurs and Kepner-Tregoe.
  • Mock test will be held on the second day of the training

Key Features

2 day intensive classroom training
16 PDUs, 16.5 CPEs
High quality training by KT Master trainer
Get advanced problem solving and decision making capabilities
Recommended as a Best Practice for Problem Analysis by the Official ITIL® publication
Kepner-Tregoe Foundation Exam prep help and support



Participants who complete the accredited two-day Kepner-Tregoe Foundation course are eligible to take the certification exam.


Candidates who successfully clear the exam will receive the Kepner-Tregoe Foundation certification.

The Exam

The Kepner-Tregoe Foundation Exam is a 60 minute closed book exam, consisting of 40 multiple-choice questions. You need to get a passing score of 26/40 (65%) to earn the certification. Non-native English speakers will have up to 75 minutes to complete the exam and are allowed to use a dictionary.
The exam is offered using webcam proctoring. Students have an option to select the exam place and date that is also convenient to the exam proctors.


A. Introduction:

a. 7 Rules for Mission Critical Success
b. Questioning and Listening Skills
c. Typical Support Organization Issues
d. Typical Support Personnel Issues
e. Typical Support Organization Needs
f. I’m an Expert Why Process?
g. Learning Process
h. Definition of a Process
i. The Role of Questioning in the Thinking Process
j. The Role of Thinking in the Fundamental Processes
k. The Troubleshooting Process
l. The Thinking Process Introduction

B. Introduction to the Kepner-Tregoe Rational Process:

a. Situation Appraisal
b. Problem Analysis
c. Decision Analysis
d. Potential Problem Analysis

C. Situation Appraisal:

a. The Definition of an Incident and a Concern
b. How to List Threats and Opportunities
c. Separate and Clarify
d. Set Priority
e. Plan Next Steps
f. The Role of Questioning in “Situation Appraisal”

D. Problem Analysis:

a. The Kepner-Tregoe Definition of a Problem
b. How to Describe Problem Analysis
c. Identify Possible Causes
d. Evaluate Possible Causes
e. Confirm True Cause
f. Explain the role of questioning in Problem Analysis

E. Decision Analysis: The Definition of a Decision.

a. How to Clarify Purpose
b. Identify Alternatives
c. Evaluate Alternatives
d. Make Decision
e. The Role of Questioning in Decision Analysis
f. How to Effectively Present Recommendations and Assess Recommendations

F. Potential Problem Analysis:

a.The Definition of an Action and a Plan
b. How to Identify Potential Problems
c. Identify Likely Causes
d. Take Preventive Action
e. Plan Contingent Action and Set Triggers
f. The Role of Questioning in Potential Problem Analysis

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The training session was very informative.

Attended DevOps Foundation Certification Course workshop in October 2018

It was a very good training to attend and was very well aligned in order to understand the devops fundamentals. Trainer was really experienced and used a lot of real time scenarios and case studies to share the devops basics.

Attended DevOps workshop in November 2018

It was a nice and well-organized session by KnowledgeHut team. Thank you!

Attended DevOps Foundation Certification Course workshop in November 2018

Extremely satisfied. The program was structured in a creative manner, practising what it preached, with plenty of examples and exercises. Facilitator kept training interesting. Knowledgehut Support Team provided excellent service! Thank You!Would surely recommend the training to others.

Attended TOGAF® Prep Course (Level 1 and 2 Combined) Version: v9.2 workshop in November 2017
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Meera M

Software Developer
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Bharat Bhushan

IT Architect
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Atul Sengar

Test Manager
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Prasad Anvekar

SDE 1 at TESCO from Bangalore, India

Frequently Asked Questions

Typical roles are (but not limited to):
  • Service-desk staff
  • Risk analysts
  • Problem and Incident managers
  • Service-Desk Professionals
  • Customer Support Executives
  • Problem Managers and Incident Managers
  • Auditors
  • Quality Personnel
  • Operators, Technicians and Engineers
  • All those who wish to obtain the official Kepner-Tregoe certificate, and improve their Incident Management and Problem Management techniques

While most organizations have processes in place for almost everything, defined processes for solving problems and making decisions are often neglected. Kepner -Tregoe is a proven methodology that has been in use for over 50 years and is used to systematically identify problems, address them and find solutions that work. It offers a fresh perspective on how to approach everyday concerns and make decisions on how to overcome issues. The Kepner-Tregoe methodology offers a world class troubleshooting approach and individuals who have passed the Foundation exam and obtained the certification are much in demand in the corporate world.

While there are no prerequisite for attending the workshop, in order for participants to be eligible to take the Kepner-Tregoe Foundation Exam, they have to participate in an accredited Kepner-Tregoe Foundation training course for 2 days.

You will get 16 PDUs, 16.5 CPEs on certification. Kepner-Tregoe has been recognized by PMI®, the Project Management Institute, as a Global Registered Education Provider (provider #1163). One PDU is equivalent to one contact hour.

Continuing Professional Education credits (CPE’s) are offered by National Association of State Boards of Accountancy (NASBA). Kepner-Tregoe, Inc. is registered with the NASBA as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

PDUs are credits awarded by the Project Management Institute. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

The Kepner-Tregoe Foundation Exam is a 60 minute closed book exam, consisting of 40 multiple-choice questions. You need to get a passing score of 26/40 (65%) to earn the certification. Non-native English speakers will have up to 75 minutes to complete the exam and are allowed to use a dictionary.

The exam is offered using webcam proctoring. Students have an option to select the exam place and date that is also convenient to the exam proctors.

No, this course requires in-depth knowledge of Kepner-Tregoe business processes, which you will get from our classroom workshops led by KT certified experts.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

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