Our comprehensive program is aimed at helping you gain the ITIL®4 Foundation credential and excel in your career as ITSM professionals. Learn how to deliver quality services in IT-enabled enterprises with the latest additions to the ITIL framework. Our courseware offers immersive learning with a blend of 4-hours of assessments and 3 mock tests. Tailormade to suit your needs, choose from our online self-paced learning module (21 hours), or instructor-led training (16 hours).
One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations, allowing them to customize it according to their needs. The scalability and flexibility of ITIL® make it easily adaptable/aligned to other practices such as Six Sigma, COBIT, or TOGAF.
The Information Technology Infrastructure Library (ITIL®) is a framework designed for standardizing the selecting, planning, delivering, and maintenance processes of the IT services. It also stabilizes processes within an organization and services delivered to customers. Simply put, the framework helps in achieving the predicted service delivery by improving efficiency.
Available in 2 formats for the ease of your learning, our instructor-led live training is a 2-day program (8 hrs each day) and the online self-learning course spans over 21 hours. Understand the theoretical and practical aspects of ITIL® in its latest V4 version with our 6-module courseware. Catered to individuals keen on passing the ITIL® V4 Certification exam, the first 3 modules of our course introduce you to ITIL, its key concepts, and guiding principles. The fourth and fifth modules cover the four dimensions of service management, Service Value System, and Service Value Chain, respectively. In the final module, you will explore ITIL Management Practices, Information Security Management, Relationship Management, and more.
Along the way, you will get plenty of exam prep in the form of sample papers, questionnaires, and pointers to clear the exam and gain the ITIL®4 Foundation credential, from the best trainers in the IT industry.
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Gain a comprehensive knowledge of the generic service management terminologies used in ITIL4
Scoping of ITIL Framework
Understand the objectives and applicability factors of the four dimensions of service management
Demonstrate how the different external factors influence the four dimensions
Gain an in-depth understanding of the Service Value Chain Activities
Building the service value chain at:
Comprehend the objectives and the factors to implement while adopting the guiding principles
Learn about the Basic Governance Structuring and modeling
Overall scoping and concept of Service Value System
Basic understanding of the activities of Incident Management, Problem Management, Change Enablement, Service Request Management, Service Desk, Service Level Management, and Continual Improvement Practices
Explore the objectives of Information Security Management, Service Continuity Management, IT Asset Management, Service Configuration Management, Release Management, Deployment Management, Monitoring and Event Management, Relationship Management and Supplier Management
Learn about the applicability of Continual Improvement Register
There are no specific prerequisites for this training and subsequent ITIL®4 Foundation certification exam.
Get Mentored by Industry practitioners having more than 10 years of experience.
Don’t gain just theoretical or practical knowledge. Understand the WHAT, WHY, and HOW of a subject. Simplify the subject matter and get in-depth comprehension.
Theoretical and practical learning backed by 3 mock tests, to help you understand the latest ITIL concepts, and gain the ITIL® V4 credential.
Learn through small capsules, with bursts of training material that can be readily comprehended, including short videos, flashcards/summary cards, and more, on our integrated platform.
Learn and develop the knowledge/skills required to do your jobs better with immersive exercises and simulated learning.
Get the best of learning with real-life scenario-based assignments and case studies. See the outcome of your skills and their application first-hand.
Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.
Learn in detail about the guiding principles of ITIL.
An in-depth insight into the various dimensions of service management.
Learn more about the ITIL service value system, chain, and streams.
Learn more about different types of ITSM.
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