Course Highlights

Personalized guidance by experienced certified ITSM experts. 

Learn at your own pace with over 53 on-demand videos, 6 sets of flashcards and 6 interactive eBooks.

Test your subject matter comprehension with assessments and reinforce your learning with recall quizzes.

Earn 16 Professional Development Units on course completion, that can be used for recertification from PMI® Inc.

Exam prep support with 3 full-length mock exams featuring 120 practice questions, discussion forums, exam simulation and more.

Benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips for whenever you wish to refresh concepts and clear doubt.

Immersive Learning

GET MICRO “WORK-LIKE” EXPERIENCES

Work-like scenarios bring in purpose, autonomy, and context to get you work-ready and experience how it is to work with Agile.

ALIGN LEARNING STRATEGY TO A SKILLS STRATEGY

Assess your skills at every stage, identify where you need to improve and transform your theoretical knowledge into actionable skills. 

GAIN INSIGHTS. DRIVE OUTCOMES.

Advanced insights help you achieve skill-based outcomes from our state-of-the-art immersive learning experience platform.

Globally Recognized Credential

ITIL® V4 Foundation Certification
prerequisites

Prerequisites

  • There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Course Schedules

corporate-training

Enterprise

Empower your IT teams to drive results

Talk to a Learning Advisor to level up your team's ITSM skills.

SKILL UP YOUR TEAMS
Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
Topics:
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.

Topics:

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 

Topics:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.

Topics:

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.

Topics:

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.

Topics:

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Frequently Asked Questions

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

What Learners are saying

  • 4/5

Aug, 2020

The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next certifications too!

Tony Parekadan

Software Engineer

verified-learner
Verified Learner
  • 4/5

Jun, 2020

The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Billy Hua

SAP

verified-learner
Verified Learner
  • 5/5

Oct, 2019

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Ananthalakshmi Mylavarapu

Application Support Manager

verified-learner
Verified Learner
  • 5/5

Dec, 2019

It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist

verified-learner
Verified Learner
  • 5/5

Dec, 2019

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Pradipto Chakrabarty

Business delivery leader

verified-learner
Verified Learner
  • 5/5

Dec, 2019

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Gopala T Rao

Manager IT

verified-learner
Verified Learner
  • 5/5

Oct, 2019

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager

verified-learner
Verified Learner
  • 5/5

Oct, 2019

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Manoj Lawand

Application Support Analyst

verified-learner
Verified Learner

ITIL® V4 Foundation Certification Course in Cleveland, OH

The economy of the American city of Cleveland has diversified sectors that include financial services, manufacturing, biomedical, et al. The boom in the technology sector in recent years has led to a noteworthy rise in the demand of IT certified professionals sweeping across the organizations. KnowledgeHut academy offers ITIL Foundation training in Cleveland seeing the extensive IT learning needs contributing to the growth of the markets.

What is the course all about?

The ITIL professionals have the ability in making the communications effective between stakeholders and team members, streamlining processes. This process ensures the efficiency of the organizations maximizing resource utilization for project improvement. The ITIL Foundation classroom training in Cleveland renders multiple opportunities to understand, learn, and implement ITIL best practices. The participants get benefitted through an engaging blend of lectures by experienced tutors in the field, coaching, group interaction, case studies and real-world focused workshops.

Benefits of the course

A demo class is also offered to those hesitant to invest, and reap the benefits. On completion of the program, the participants receive 2 credits towards ITIL Expert certification from the prestigious AXELOS. Most importantly, one gets an elaborate preparation for ITIL Foundation certification. Any registration cancelled within 48 hours of the initial registration will be refunded in full. In addition, they can register for the online version getting access to free downloadable books and study materials.

THE KNOWLEDGEHUT WAY

KnowledgeHut offers ITIL Foundation online training in Cleveland at a reasonable cost so that you can chart out your own success history. Therefore, this information technology infrastructure library ITIL certification in Cleveland is truly meant for the ITIL certified professionals to take their career to the next level.
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