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ITIL® V4 Foundation Certification Training in Geneva, Switzerland

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of instructor-led training conducted by certified instructors
  • 21 hours of self-paced online learning with lifetime access
  • Earn 16 PDUs
  • 3 mock tests and 4 hours of comprehensive assessments
  • Course fee includes ITIL® 4 Foundation exam fee
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Get Free E-learning Access to 100+ courses

Learning Options

Online Self Learning (OSL)

  • Self- Paced Learning with Lifetime Access
  • Get 21 hours of self-paced learning sessions
  • 4 hours of comprehensive assessments to gauge your knowledge
  • 3 mock tests to help fine-tune your skills

Blended Learning (OSL + Live Interactive Online Training)

  • Experience 16 hours of live sessions spanning 2 days (8 hours each)
  • Get 21 hours of online self-paced learning
  • 4 hours of comprehensive assessments to gauge your knowledge
  • 3 mock tests to help fine-tune your skills
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Corporate Solutions

Learning @ Scale

  • Level up your team's skills to meet demands
  • Future-proof your resources to changing market needs
  • Customized learning solutions for teams
  • Customized learning plans for effective outcomes
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One to One Training

  • Over 33.5 hours of self-paced learning with mentor access
  • Get hands-on with 32 interactive exercises on our integrated platform to sharpen your skills

Overview

Our comprehensive program is aimed at helping you gain the ITIL®4 Foundation credential and excel in your career as ITSM professionals. Learn how to deliver quality services in IT-enabled enterprises with the latest additions to the ITIL framework. Our courseware offers immersive learning with a blend of 4-hours of assessments and 3 mock tests. Tailormade to suit your needs, choose from our online self-paced learning module (21 hours), or instructor-led training (16 hours).

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations, allowing them to customize it according to their needs. The scalability and flexibility of ITIL® make it easily adaptable/aligned to other practices such as Six Sigma, COBIT, or TOGAF.

Benefits 

The Information Technology Infrastructure Library (ITIL®) is a framework designed for standardizing the selecting, planning, delivering, and maintenance processes of the IT services. It also stabilizes processes within an organization and services delivered to customers. Simply put, the framework helps in achieving the predicted service delivery by improving efficiency.

Available in 2 formats for the ease of your learning, our instructor-led live training is a 2-day program (8 hrs each day) and the online self-learning course spans over 21 hours. Understand the theoretical and practical aspects of ITIL® in its latest V4 version with our 6-module courseware. Catered to individuals keen on passing the ITIL® V4 Certification exam, the first 3 modules of our course introduce you to ITIL, its key concepts, and guiding principles. The fourth and fifth modules cover the four dimensions of service management, Service Value System, and Service Value Chain, respectively. In the final module, you will explore ITIL Management Practices, Information Security Management, Relationship Management, and more. 

Along the way, you will get plenty of exam prep in the form of sample papers, questionnaires, and pointers to clear the exam and gain the ITIL®4 Foundation credential, from the best trainers in the IT industry.


  • Gain a detailed insight into the ITIL® framework helping you manage work better.
  • Enhance your earning potential and job prospects.
  • Develop expertise in management skills with our blended learning modes.
  • Understand the common terminologies used in business across the industries.
  • Build industry-relevant skills and competencies; open new doors in terms of job roles within your organization.
  • Gain the globally recognized ITIL® credential and meet the industry demands with new ideas
  • Make IT the core part of your business by leveraging ITIL® as a service provider.
  • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and create workarounds.
  • Prevent incidents with ITIL® by performing or conducting major incident reviews and eliminating root causes.
  • Help your teams manage customer expectations through service-level management and business relationship management.
  • Change enablement and Continual Improvement facilitate the organization to align its services and products as per the changing internal/external environments.
  • ITIL® helps in the management of accounts, budget, and charging requirements related to service costs.
  • Risk analysis and management activities with ITIL® processes.
  • Enhance customer satisfaction by giving your organization a competitive advantage.

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What you will Learn

  • Gain a comprehensive knowledge of the generic service management terminologies used in ITIL4

  • Scoping of ITIL Framework

  • Understand the objectives and applicability factors of the four dimensions of service management

  • Demonstrate how the different external factors influence the four dimensions

  • Gain an in-depth understanding of the Service Value Chain Activities

  •  Building the service value chain at: 

    • A basic level for a new service using the new operating model
    • A basic level for the restoration of a service using the new operating model
    • A basic level for a change request using the new operating model
    • A basic level for a new service using the new operating model
  • Comprehend the objectives and the factors to implement while adopting the guiding principles

  • Learn about the Basic Governance Structuring and modeling

  • Overall scoping and concept of Service Value System

  • Basic understanding of the activities of Incident Management, Problem Management, Change Enablement, Service Request Management, Service Desk, Service Level Management, and Continual Improvement Practices

  • Explore the objectives of Information Security Management, Service Continuity Management, IT Asset Management, Service Configuration Management, Release Management, Deployment Management, Monitoring and Event Management, Relationship Management and Supplier Management

  • Learn about the applicability of Continual Improvement Register

PREREQUISITES

There are no specific prerequisites for this training and subsequent ITIL®4 Foundation certification exam.

Who should take this ITIL® Certification?

  • IT professionals
  • Business managers
  • Business process owners
  • Project managers
  • Students and individuals with interest in IT Services Management
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version V4

KnowledgeHut Experience

MENTORED BY INDUSTRY EXPERTS

Get Mentored by Industry practitioners having more than 10 years of experience.

REASON BASED LEARNING

Don’t gain just theoretical or practical knowledge. Understand the WHAT, WHY, and HOW of a subject. Simplify the subject matter and get in-depth comprehension.

PREP FOR ITIL®4 FOUNDATION CREDENTIAL EXAM

Theoretical and practical learning backed by 3 mock tests, to help you understand the latest ITIL concepts, and gain the ITIL® V4 credential.

MICROLEARNING

Learn through small capsules, with bursts of training material that can be readily comprehended, including short videos, flashcards/summary cards, and more, on our integrated platform.

DEVELOP RESOURCEFUL SKILLS

Learn and develop the knowledge/skills required to do your jobs better with immersive exercises and simulated learning.

INDUSTRY BASED LEARNING

Get the best of learning with real-life scenario-based assignments and case studies. See the outcome of your skills and their application first-hand.

Curriculum

Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
Topics:
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.

Topics:

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 

Topics:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.

Topics:

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.

Topics:

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.

Topics:

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Meet your instructors

Become an Instructor
Sam

Sam Elgawady

ITIL

A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

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Prayas

Prayas Kad

Lead Management Trainer & Consultant

Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

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Milind

Milind Gawaskar

Business Analyst

Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.
 

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Ian

Ian Hirst

Project Manager

Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

He has been a lecturer at the Australian National University and the University of NSW. 
Ian’s expertise lies in : 
• Project & Programme Management
• Transition Management
• Stakeholder Management
• Change Management
• IT Governance
• Software Development
• IT Infrastructure
• Testing & Test Management
• Business & Systems Analysis
• Business Process Re-engineering
• Requirements Management
• Risk Management
…among other disciplines.

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reviews on our popular courses

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The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Billy Hua

SAP
Attended ITIL® V4 Foundation Certification workshop in June 2020
Review image

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Ananthalakshmi Mylavarapu

Application Support Manager
Attended ITIL® V4 Foundation Certification workshop in October 2019
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It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist
Attended ITIL® V4 Foundation Certification workshop in December 2019
Review image

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Pradipto Chakrabarty

Business delivery leader
Attended ITIL® V4 Foundation Certification workshop in December 2019
Review image

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Gopala T Rao

Manager IT
Attended ITIL® V4 Foundation Certification workshop in December 2019
Review image

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager
Attended ITIL® V4 Foundation Certification workshop in October 2019
Review image

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Manoj Lawand

Application Support Analyst
Attended ITIL® V4 Foundation Certification workshop in October 2019
Review image

A collaborative and informative session. I liked how the trainer explained the things with live examples.

Abdul Aziz Nadaf

Sr. Quality Assurance Engineer
Attended ITIL® V4 Foundation Certification workshop in August 2019

FAQs

FAQ

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

Have More Questions?

ITIL® V4 Foundation Certification Course in Geneva



ABOUT THE COURSE

ITIL is a framework of globally accepted IT management practices that can be applied in a wide range of business and production scenarios. As the ITIL Foundation training in Geneva commences, your trainer will guide you through the basics of the framework ??" topics will include service management as a practice and the service lifecycle. As the coaching progresses you will touch upon topics like Service Strategy and Design, along with continual service management. Other topics you will be familiarized with are concepts, processes, functions and roles of ITIL. There will be engaging lectures and practice sessions in the 16-hour ITIL Foundation online training in Geneva.

Benefits

After completing the Information Technology Infrastructure Library ITIL certification in Geneva, you will receive 16 PDUs and you will also have good exam prep with 4 mock tests. Participants will have access to the high-quality and extensive course material, which also includes a downloadable e-book. The ITIL Foundation classroom training in Geneva is delivered by an ITIL certified tutor. The cost of the workshop includes the Foundation exam fee.

THE KNOWLEDGEHUT WAY

KnowledgeHut academy is known for its exceptional training methods and experienced faculty. A certified partner of Axelos, its ITIL Foundation training in Geneva is available as classroom training and as e-learning. To learn more about the ITIL certification in Geneva you can register for a demo class.