ITIL® V4 Foundation Certification Training in Zurich, Switzerland

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee (Does not apply for LVC)
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master

    Managing

    Professional

    Transition

    ITIL®  Managing Professional

    ITIL® Strategic Leader

    ITIL®

    Specialist

    ITIL®

    Specialist

    ITIL®

    Specialist

    ITIL®

    Strategist

    ITIL®

    Strategist

    ITIL® Leader

    Create,

    deliver and

    support.

    Drive

    Stakeholder

    Value

    High

    Velocity

    IT

    Direct.

    Plan and

    Improve

    Direct.

    Plan and

    Improve

    Digital & IT

    Strategy

    ITIL® V4   Foundation


    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level

            Credits

            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits


            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation

            None

            None

            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC


            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification

                PREREQUISITES

                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4

                KNOWLEDGEHUT EXPERIENCE

                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–4.3.1.4)
                • Start where you are (4.3.2–4.3.2.3)
                • Progress iteratively with feedback(4.3.3–4.3.3.3)
                • Collaborate and promote visibility (4.3.4–4.3.4.4)
                • Think and work holistically(4.3.5–4.3.5.1)
                • Keep it simple and practical(4.3.6–4.3.6.3)
                • Optimize and automate(4.3.7–4.3.7.3)

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–5.2.15.1)

                ITIL® Certification Process

                Salary & Role Based

                The average annual income for an Incident Manager in Zurich is around CHF110,000. The salary range per annum for an Incident Manager in Zurich ranges between CHF106K - CHF115K.

                According to LinkedIn Salary, an ITIL V3 certified Problem Manager in Zurich can earn

                The average annual salary of a Change Manager in Zurich with ITIL® Certification is CHF 113,000 per annum. The annual salary of a Change Manager in Zurich ranges from CHF 81,000 to CHF 179,000.

                The average annual salary of a Business Relationship Manager in Zurich with ITIL® Certification is CHF 123,360. The annual salary of a Change Manager in Zurich ranges from CHF 81,000 to CHF 176,000.

                The annual income of a Project Manager with ITIL® certification based in Zurich is CHF 114,000 per annum. The annual salary ranges from CHF 57,000 to CHF 159,000.

                The average annual income of a Service Delivery Manager with an ITIL® certification based in Zurich is CHF 124,224. The annual salary ranges between CHF 88,000 and CHF 161,000 per annum.

                The Service Strategy roles for ITIL V3 certification in Zurich have the following responsibilities and salary structure:

                Sl. No.
                ITIL Roles
                Responsibilities
                Salary in Zurich (per annum)
                1.Business Relationship Manager

                The responsibilities of Business Relationship Manager include:

                • To identify customer needs
                • To maintain Customer Relationship
                • To make sure that the Service Provider has met all the requirements.
                CHF 123,360
                2.Demand Manager
                The responsibility of demand manager is to anticipate, understand and influence the customer’s request for services.
                CHF 117,664
                3.Financial Manager
                The job of Financial Manager is to manage accounts, budgeting, and charging requirements of the IT service provider.
                CHF 129,098
                4.IT Steering Group (ISG)
                The ISG makes sure that the IT strategies are aligned according to the business.

                5.Service Portfolio Manager
                The role of a Service Provider Manager is to develop service provider offerings. These offerings are designed such that they can strategize to serve the customers.
                CHF 118,550

                The responsibilities and salaries of the ITIL® V3 Service Design Roles in Zurich are as follows:

                S. No.
                Roles
                Responsibilities
                Salaries (per annum)
                1.Applications Analyst
                The responsibility of Application Analyst is to manage the applications throughout the life cycle.
                CHF 95,000
                2.Availability Manager
                Availability manager ensures the availability of IT services through planning, analyzing, measuring, defining and improving all aspects of service.

                3.Capacity Manager
                Capacity Managers delivers infrastructure services depending upon the authorized capacity and performance targets in a profitable manner.

                4.Compliance Manager
                Compliance Managers make sure that all the guidelines are followed with verification on steady accounting and other practices that are being engaged.
                CHF 121,909
                5.Enterprise Architect
                An Enterprise Architect maintains the architecture of the enterprise (EA).
                CHF 147,728
                6.Information Security Manager
                The Information Security Manager is responsible for an organization’s information, assets, IT services, and data confidentiality, integrity and availability.
                CHF 124,600
                7.IT Service Continuity Manager
                IT Service Continuity Manager manages risks, which might hinder the effective handling of IT.

                8.Risk Manager
                The job of the risk managers is to analyze the assets valuable to the business.
                CHF 112,334
                9.Service Catalogue Manager
                Service Catalogue Manager makes sure that all the information in the Service Catalogue is accurate and up-to-date.

                10.Service Design Manager
                The responsibility of a service design manager is to develop quality designs to improve the services.

                11.Service Level Manager
                The Service Level Managers ensure that the contracts are in line with the agreed service level targets

                12.Service Owner
                Service Owners support the Service Level Manager while negotiating Operational Level Agreements (OLAs).

                13.Supplier Manager
                The Supplier Managers ensure that contracts with the suppliers are as per the requirements of the business.

                14.Technical Analyst
                The role of the technical analyst is to offer technical support as and when required.

                The responsibilities and salaries of ITIL® V3 Service Transition Roles and Boards in Zurich, are:

                S. No.
                Roles
                Responsibilities
                Salaries (Per Annum)
                1.Application Developer
                Application developer develops and maintains the custom applications.
                CHF 82,504
                2.Change Advisory Boards (CAB)
                The CAD manages the change of manager taking into account prioritization, assessment, and scheduling of Changes.
                NA
                3.Change Manager
                The change managers manage the IT services such that there is minimum disruption.
                CHF 113,000
                4.Configuration Manager
                A Configuration Manager ensures information about configuring items is maintained, which is essential for delivering IT services.

                5.Emergency Change Advisory Board (ECAB)
                The high impact emergency changes are decided and maintained by the Emergency Change Advisory Board (ECAB).

                6.Knowledge Manager
                The management and analysis of information and knowledge is done by the Knowledge Manager.

                7.Project Manager
                The Project Manager manages the allocation and allotment of resources being used for a project.
                CHF 114,000
                8.Release Manager
                The quality of products being released is ensured and maintained by the Release Manager.

                9.Test Manager
                The operations of IT department are authenticated and verified by the Test Manager to support the new service. He/she ensures that the deployed releases and services meet customer expectations.
                CHF 116,452

                The responsibilities and salaries of Service Operations roles and boards with ITIL V3 certification in Zurich are as given below:

                S. No.
                Roles
                Responsibilities
                Salary (per annum)
                1.1st Level Support
                The incidents are received by the 1st level support services. It registers, classifies and restores the IT services in case of failure.

                2.2nd Level Support
                The problems left unattended and unresolved by the 1st level support are passed on to the 2nd level support services.

                3.3rd Level Support
                In case the second level support is unable to solve a problem, then it requests the 3rd level support to resolve it.

                4.Access Manager
                The access manager ensures that access to a service is prevented for unauthorized users and access is given to authorized users.

                5.Facilities Manager
                The Facilities Manager handles physical environment with IT infrastructures such as power and cooling, building access management or environment monitoring.

                6.Incident Manager
                Incident manager manages the incidents and reports them and implements the Incident Management process.
                CHF110,000
                7.IT Operations Manager
                IT operations manager controls the everyday operational activities.
                CHF 130,000
                8.IT Operator
                Performing back-ups, completion of scheduled jobs and installation of standard equipment in the data center are day-to-day operational activities that are the primary responsibility of the IT Operator.

                9.Major Incident Team
                Major Incident Team focuses on resolving a major incident.

                10.Problem Manager
                A Problem Manager prevents Incidents from occurring or lowers the impact of incidents, which cannot be prevented.

                11.Service Request Fulfillment Group
                The Service Request Fulfillment Group ensures the fulfillment of the services.

                Roles with ITIL V3 Continual Service Improvements in Zurich include the following responsibilities and salaries:

                S. No.

                Roles

                Responsibilities

                Salary (per annum)

                1.

                CSI Manager

                CSI stands for Continual Service Improvement. The CSI managers enhance the IT service management practices.


                2.

                Process Architect

                A Process Architect takes care of all the changes to processes and makes sure that they collaborate in a seamless manner.


                3.

                Process Owner

                A Process Owner works toward design sponsorship and continuous enhancement of a process and its metrics.


                ITIL Exam:

                The Plan-Do-Check-Act method or PDCA Cycle is one of the best ways to prepare for the ITIL V4 certification exam. The PDCA Cycle includes:

                Plan – The first step when preparing for any examination is to develop a strategy depending upon the time left to study and the syllabus of the examination. Thus, put a plan in place.

                Do – The plan is put into action by implementing it

                Check – Make sure to take regular mock tests and see if your plan is actually working and make the required adjustments to improve your score.

                Act – Achieve your target score through revision, tests, reviews and so on.

                Prometric is a US based company that offers technology-enabled testing as well as assessment. It allows its customers to develop and launch global testing programs and the results. It measures the data accuracy of these programs as well. It provides the solutions for the lead test development along with the test delivery options. It allows its customers to develop and launch global testing programs and the results. It measures the data accuracy of these programs as well. The company was able to establish this goal with the assistance of about 10,000 test centres in more than 160 countries by using the web technology to deliver test flexibilities.

                Annually, around 400 customers from diverse sectors like finance, healthcare, academics, government, corporate, information technology and professional administer and deliver 10 million tests by this wholly owned subsidiary of ETS.

                Visit the official website of Prometric i.e., www.prometric.com and follow the steps to register for your ITIL V4 Foundation exam in Zurich.

                Step 1: Select ‘Schedule My Test’ and click it.

                Step 2: For scheduling the exam, select the test sponsor. PeopleCert is the ITIL V4 Foundation Exam test sponsor.

                Step 3: Now, you will get a list of all the Peoplecert exams.

                Step 4: Again, select the option “Schedule my test” on this page.

                Step 5: Step 4 will redirect you to the schedule/reschedule for. Select Switzerland and then click the next button and fill in all the required information.

                Step 6: You will be redirected to a page providing all the information about registration and also the rules and regulations of the test. Carefully, read all the instructions and click the next button.

                Step 7: Next is the privacy policy review page. Select the option ‘Agree’ and then click on the next button.

                Step 8: Please confirm whether you are pre-approved for testing accommodation for the ITIL V4 Foundation exam.

                Step 9: Enter your eligibility ID and the first four letters of your last name.

                Step 10: Recheck your details and select the date and time of your choice from the options given.

                Step 11: Your appointment process gets completed after the appointment verification process. 

                Pearson VUE is a part of Pearson, which is one of the World’s largest learning organizations. Pearson VUE has 450+ credential owners from different parts of the world. The organization employs more than 35,000 people across the world.

                Pearson VUE assists its credentials owners in developing, managing, delivering and growing the testing programs. The online practice tests are handled by Pearson VUE with high stakes and proctored exams, which requires an environment that’s very secure and foolproof.

                Your appointment can be scheduled through Pearson VUE for ITIL V4 Foundation exam by following the steps given below:

                Step 1: Visit www.pearsonvue.com and login.

                Step 2: Select the option ‘For Test Takers’ and choose ‘Schedule an exam’.

                Step 3: Select the test sponsor on the homepage itself. Your sponsor for ITIL Foundation exam is PeopleCert.

                Step 4: You may sign-in or create an account after clicking on PeopleCert. This helps you to schedule, reschedule or cancel your ITIL Foundation exam.

                Step 5: Follow the steps after signing in to schedule your ITIL Foundation exam through Pearson VUE.


                Login on www.pearsonvue.com and click on ‘For Test Takers. The instructions to locate your test center will be given.

                Step 1: Select the option ‘Schedule an exam’ from the dropdown list.

                Step 2: Select your test sponsor. You should select ‘PeopleCert’ for ITIL exam.

                Step 3: After selecting the test sponsor, you will be redirected to the Peoplecert page where you should select ‘Find a test center’.

                Step 4: Your test center can be located on this page. In order to search for your test centre, enter Switzerland and click on ‘Search’.

                Step 5: The list of test centers in Zurich will be displayed.

                The nearest Pearson VUE test center in Zurich is:

                ISEIG
                Helidux Academy
                Avenue des Boveressses 52
                Lausanne 1010
                Alderstrasse 40
                Zurich 8008

                Ph no- [41] 21 654 40 60

                The nearest Prometric testing center in Zurich is:

                Prometric Testing
                Tower B, Prestige Shantiniketan, ITPL Main Rd, Thigalarapalya, Whitefield, Bengaluru,
                Karnataka 560066
                Phone: 080 4336 4785

                The ITIL certification cost includes the ITIL exam fee as well. However, the exam fee varies depending on the level of ITIL certification. To know the exam fee applicable to you, please refer to the chart below:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for India

                1.

                ITIL®V3  Foundation

                £236.00

                2.

                ITIL® V4 Foundation

                £236.00

                3.

                ITIL® Intermediate

                Service Lifecycle Modules

                Service Design

                £283.00

                Service Strategy

                £283.00

                Service Operation

                £283.00

                Service Transition

                £283.00

                Continual Service Improvement

                £283.00

                Service Capability Modules

                Planning, Protection, and Optimization

                £283.00

                Operational Support and Analysis

                £283.00

                Service Offerings and Agreements

                £283.00

                Release, Control, and Validation

                £283.00

                4.

                ITIL® Practitioner

                £389.00

                5.

                ITIL® Managing Across the Lifecycle

                £283.00

                ITIL Certification cost:

                The Instructor led training for ITIL® V4 Certification charge in Zurich are as follows:

                • Classroom training: CHF1295
                • Online Training: CHF709

                The full-length practice tests are available online for ITIL V4 certification exam free of cost. Alternatively, the practice tests can also be purchased online from some of the professional ITIL certification exam websites for around $25 to $50.

                Here is a list of other components included in ITIL® V4 Certification cost:

                • ITIL study guide.
                • ITIL practice tests
                • Soft copy of popular payback edition ($30) - optional

                Full length practice tests for professional ITIL certification are available online at a price of $25 to $50.

                ITIL Training:

                Following are some of the criteria to look for while searching for the best ITIL V4 certification training institute in Zurich:

                • The training institute must be accredited by Axelos through Peoplecert.
                • Higher success rate
                • Relevant accreditation and experience in a related field is a must for the faculty and trainers at the institute.
                • The exclusive pre-courseware must be provided to you, to have queries that are more specific.
                • The training pattern apart from slides must include consulting exposure, role play and live case studies.
                • And finally, you must be convinced that the quality of training given at the institute is good value for money to obtain the ITIL V4 certification.

                ITIL V4 certification training can be taken by the following professionals:

                • IT Professionals (System, Application, Voice, Network, Technical)
                • IT Audit Managers
                • Team Leaders
                • IT & Business Supervisory staff
                • Executives, SMEs, and Managers
                • Service Designers
                • IT Planners
                • IT Architects
                • IT Security Managers
                • IT Consultants
                • Business Leaders

                The prerequisites to be considered in order to choose the best ITIL® V4 Certification Trainer in Zurich, are:

                • Trainers must be ITIL Master certified and senior consultants.
                • Trainers should provide assistance before, during and after the exams.
                • Total years of experience of trainers.
                • The facilities provided by the trainer must be examined for learning.
                • The techniques adapted by the trainer for the exam.

                In order to avail classroom training for ITIL® V4 Certification in Zurich the cost varies  but the average cost is CHF1295.

                The benefits of taking up ITIL® V4 Certification in Zurich include:

                Improved confidence: The detailed understanding of ITIL framework will help through the activities and processes involved in ITIL.

                Better pay: After you have successfully completed the ITIL V4 certification training, a new path of endless opportunities will be opened. The chances of an ITIL V4 certified member bagging a job is increased significantly as compared to the ones who do not have the certification.

                Skills and Expertise: ITIL V4 certification will not only help you attain a certificate rather it will enhance your skills and expertise. You will be way more productive and your quality of work will improve significantly. You will experience more recognition by the members of your senior management as well as colleagues.

                Knowledge of common terminology: You will be well-versed with the ITIL framework and only ITIL V4 certification gives you the knowledge about common terminologies used in various industries in different countries around the world.

                Meet your instructors

                Sam

                Sam Elgawady

                ITIL

                A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                View Profile
                Prayas

                Prayas Kad

                Lead Management Trainer & Consultant

                Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                View Profile
                Milind

                Milind Gawaskar

                Business Analyst

                Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.
                 

                View Profile
                Ian

                Ian Hirst

                Project Manager

                Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                He has been a lecturer at the Australian National University and the University of NSW. 
                Ian’s expertise lies in : 
                • Project & Programme Management
                • Transition Management
                • Stakeholder Management
                • Change Management
                • IT Governance
                • Software Development
                • IT Infrastructure
                • Testing & Test Management
                • Business & Systems Analysis
                • Business Process Re-engineering
                • Requirements Management
                • Risk Management
                …among other disciplines.

                View Profile

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                A collaborative and informative session. I liked how the trainer explained the things with live examples.

                Abdul Aziz Nadaf

                Sr. Quality Assurance Engineer
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                Mohammed Sadhik

                KSA IT Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

                Raj Kumar A

                Procurement Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                The trainer explained everything clearly and the course was very useful.

                Srinath Jagannathan

                SME
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.

                RAJESHKUMAR SELLAPPAN

                Software project lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.

                Subramanian S

                Operations Specialist
                Attended ITIL® V4 Foundation Certification workshop in July 2019
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                A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

                Sriram Subramaniyan

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in July 2019
                Review image

                The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

                Rambabu Kosuru

                Specialist
                Attended ITIL® V4 Foundation Certification workshop in July 2019

                Faq

                FAQ's

                Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

                Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

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                ITIL® V4 Foundation Certification Course in Zurich

                In the IT Services industry, the IT Infrastructure Library credentials represent quality professionals who are known to follow best practices in IT service management. KnowledgeHut?s ITIL certification training in Zurich helps individuals to appear for the ITIL Foundation certification exam and achieve the ITIL certification in Zurich. The ITIL framework has become the globally accepted standard for best practices in IT service management, and our ITIL Foundation certification training in Zurich helps individuals to compete with other professionals globally and gain a deep understanding of ITIL concepts. Our ITIL course in Zurich is delivered by industry experts who help you understand how to identify, plan, deliver and support IT services in your business. By undertaking ITIL Foundation training in Zurich, you can ace the certifying exam and demonstrate to potential employers that you have significant knowledge and comprehension of the Infrastructure Library terminology, structure and fundamental concepts. It also ensures that you have a firm grasp on the core principles of Service Management. This 2 day workshop will help you to sit for and ace the Foundation certification exam, which is the base level qualification from ITIL. Do sign up for ITIL training in Zurich, and take your career in IT services up a couple of notches! In the IT Services industry, the IT Infrastructure Library credentials represent quality professionals who are known to follow best practices in IT service management. KnowledgeHut?s ITIL certification training in Zurich helps individuals to appear for the ITIL Foundation certification exam and achieve the ITIL certification in Zurich. The ITIL framework has become the globally accepted standard for best practices in IT service management, and our ITIL Foundation certification training in Zurich helps individuals to compete with other professionals globally and gain a deep understanding of ITIL concepts. Our ITIL course in Zurich is delivered by industry experts who help you understand how to identify, plan, deliver and support IT services in your business. By undertaking ITIL Foundation training in Zurich, you can ace the certifying exam and demonstrate to potential employers that you have significant knowledge and comprehension of the Infrastructure Library terminology, structure and fundamental concepts. It also ensures that you have a firm grasp on the core principles of Service Management. This 2 day workshop will help you to sit for and ace the Foundation certification exam, which is the base level qualification from ITIL. Do sign up for ITIL training in Zurich, and take your career in IT services up a couple of notches!