ITIL® Intermediate - Service Operation Online Training
Rated 4/5 based on 70 customer reviews

ITIL® Intermediate - Service Operation Online Training

  • 70 Reviews
  • 210 students enrolled
  • KnowledgeHut is an Accredited Training Organization of PEOPLECERT and a Certified Partner of Axelos
  • More than 5 hours of high quality learning content on ITIL® Service Operation
  • In-depth practice for the ITIL® Intermediate Service Operation certification exam
  • Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Get closer to achieving the ITIL® Expert Certification
  • Course fee inclusive of exam fee


KnowledgeHut brings you a comprehensive e-learning course on The Information Technology Infrastructure Library (ITIL®) Intermediate Service Operation that will help you gain expertise on the day to day management of service operations. The experiential course will help you understand the principles, processes, activities and functions of service operations, and the challenges, critical success factors and risks associated with it. 

The in-depth courseware will help you prepare for the intensive 90-minute examination and gain the certificate that will distinguish you as an ITIL® best practices expert.  Enroll now and get started on the journey to becoming an ITIL® Expert. 


Section 1 : Introduction to Service Operation

Introduction to Service Operation

Section 2 : Service Operation Principles

Service Operation Principles

Section 3 : Service Operation Processes

Service Operation Processes

Section 4 : Service Operation Incident Management

Service Operation Incident Management

Section 5 : Problem Management

Problem Management

Section 6 : Service Operation Processes (Request Fulfilment)

Service Operation Processes (Request Fulfilment)

Section 7 : Access Management

Access Management

Section 8 : Common Service Operation Activities

Common Service Operation Activities

Section 9 : Organizing for Service Operation

Organizing for Service Operation

Section 10 : Technology Considerations

Technology Considerations

Section 11 : Challenges, Critical Success Factors and Risks

Challenges, Critical Success Factors and Risks

Section 12 : Implementation of Service Operation

Implementation of Service Operation

What you get

You will become proficient in:

• Service operation

• Service operation principles

• Service operation processes

• Common service operation activities

• Organizing for service operation: functions

• Technology considerations

• Implementation of service operation

• Challenges, critical success factors and risks



  • In order to attend the workshop, participants must have:
  • • ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:

• Have completed an accredited course from an ITIL® Accredited Training Provider, such as this course on service operation offered by KnowledgeHut

• Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

  • Certification:
  • In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:

• 90 minute ‘closed book’

• Eight multiple choice, scenario-based questions

• Pass mark is 70% (28/40)

USD 899

Access Days

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