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KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)—which is not only a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The module focuses on the industry practices in service management as documented in the ITIL Service Lifecycle core publications.
This course helps you aim for a first time pass of the exam and gain the skills for practical application of PPO practices in the Capacity, Availability, IT service continuity, Information security and Demand management areas of ITIL®. This certification is apt for professionals who want to focus on gaining specialized knowledge in PPO and apply them in day-to-day IT Service Management activities.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
And specifically in the following key ITIL processes and roles areas:-
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Planning, Protection and Optimization (PPO) certification, candidates must appear for the exam and gain 70% pass mark.
The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
A more detailed syllabus can be found at:
Everything was well organized. I would definitely refer their courses to my peers as well. The customer support was very interactive. As a small suggestion to the trainer, it will be better if we have discussions in the end like Q&A sessions.Attended PMP® Certification workshop in May 2018
Overall, the training session at KnowledgeHut was a great experience. I learnt many things. I especially appreciate the fact that KnowledgeHut offers so many modes of learning and I was able to choose what suited me best. My trainer covered all the topics with live examples. I'm glad that I invested in this training.Attended PMP® Certification workshop in May 2018
I would like to thank the KnowledgeHut team for the overall experience. My trainer was fantastic. Trainers at KnowledgeHut are well experienced and really helpful. They completed the syllabus on time, and also helped me with real world examples.Attended Agile and Scrum workshop in May 2018
KnowledgeHut is a great platform for beginners as well as experienced professionals who want to get into the data science field. Trainers are well experienced and participants are given detailed ideas and concepts.Attended PMP® Certification workshop in May 2018
I would like to extend my appreciation for the support given throughout the training. My special thanks to the trainer for his dedication, and leading us through a difficult topic. KnowledgeHut is a great place to learn the skills that are coveted in the industry.Attended Agile and Scrum workshop in May 2018
The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.Attended Agile and Scrum workshop in May 2018
The workshop was practical with lots of hands on examples which has given me the confidence to do better in my job. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.Attended PMP® Certification workshop in May 2018
Knowledgehut is the best platform to gather new skills. Customer support here is very responsive. The trainer was very well experienced and helped me in clearing the doubts clearly with examples.Attended Agile and Scrum workshop in May 2018
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® PPO is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace. The demand for ITIL® qualified professionals is now very high and getting the certification can help you land lucrative job roles and salaries.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® PPO certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to firstname.lastname@example.org, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit: