KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)—which is not only a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The module focuses on the industry practices in service management as documented in the ITIL Service Lifecycle core publications.
This course helps you aim for a first time pass of the exam and gain the skills for practical application of PPO practices in the Capacity, Availability, IT service continuity, Information security and Demand management areas of ITIL®. This certification is apt for professionals who want to focus on gaining specialized knowledge in PPO and apply them in day-to-day IT Service Management activities.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Service design in PPO and lifecycle context
- Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
- Capacity management as a capability to realize successful service design
- Availability management as a capability to realize successful service design
- IT service continuity management as a capability to support overall business continuity management
- Information security management as part of the overall corporate governance framework
- Planning, protection and optimization roles and responsibilities
- Technology and implementation considerations
- Organizational roles relevant to PPO
And specifically in the following key ITIL processes and roles areas:-
- Capacity management
- Availability management
- IT service continuity management
- Information security management
- Demand management
- Challenges, critical success factors and risks for planning, protection and optimization
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware in downloadable format
- Coaching by ITIL® certified experts
- 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification
- Post workshop assistance and support
- Workshop fee includes certification exam fee(does not apply for LVC)
