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ITIL®Intermediate Planning, Protection and Optimization (PPO) Training in Vienna, Austria
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ITIL®Intermediate Planning, Protection and Optimization (PPO) Training in Vienna, Austria

Ace the certification exam and gain the skills to apply PPO practices in your organization and reap its benefits!

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Modes of Delivery

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

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Description

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KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)—which is not only a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The module focuses on the industry practices in service management as documented in the ITIL Service Lifecycle core publications.

This course helps you aim for a first time pass of the exam and gain the skills for practical application of PPO practices in the Capacity, Availability, IT service continuity, Information security and Demand management areas of ITIL®. This certification is apt for professionals who want to focus on gaining specialized knowledge in PPO and apply them in day-to-day IT Service Management activities.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.


What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:

  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO

And specifically in the following key ITIL processes and roles areas:-

  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
  • Challenges, critical success factors and risks for planning, protection and optimization
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware in downloadable format
  • Coaching by ITIL® certified experts
  • 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification
  • Post workshop assistance and support
  • Workshop fee includes certification exam fee(does not apply for LVC)

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
Interactive and intensive workshop on ITIL® Intermediate PPO module
Aim for a first time pass of the exam
Workshop fee inclusive of exam fee (does not apply for LVC)
Get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification
Understand the practical applications of PPO and its implementation

Certification

Prerequisites:

The Pre-requisites to attaining the Intermediate Certification are given below:

Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:

  1. ITIL Foundation Certificate (version does not matter)
  2. Course Completion Certificate for ITIL® Intermediate Planning, Protection and Optimization (PPO).
Certification:

In order to achieve ITIL® Planning, Protection and Optimization (PPO) certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)

Curriculum

  • The value to the business of PPO activities
  • The lifecycle within the PPO context
  • The purpose and objective of service design as it relates to PPO
  • The basic service design concepts
  • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support capacity management within PPO practices
  • The benefits and business value that can be gained from capacity management
  • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The benefits and business value that can be gained from availability management
  • A measurement model and the metrics that would be used to support availability management within PPO practices
  • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
  • A measurement model and the metrics used to support ITSCM within PPO practices
  • The benefits and business value that can be gained from ITSCM
  • The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
  • A measurement model and the metrics that would be used to support security management within PPO practices
  • The benefits and business value that can be gained from security management
  • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
  • Activity-based demand management as it relates to business and user activity patterns and how these contribute to assessing demand for services
  • The benefits and business value that can be gained from demand management in support of PPO

The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO

  • Service management tools, where and how they can be used within PPO for process implementation
  • The types of tools that support service design as related to PPO
  • Best practices to be used

A more detailed syllabus can be found at:

https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Planning_Protection_and_Optimization_Certificate_Syllabus_v5-5.pdf

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Overall, the training session at KnowledgeHut was a great experience. I learnt many things. I especially appreciate the fact that KnowledgeHut offers so many modes of learning and I was able to choose what suited me best. My trainer covered all the topics with live examples. I'm glad that I invested in this training.

Attended PMP® Certification workshop in May 2018

The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.

Attended Agile and Scrum workshop in May 2018

The Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. I would certainly recommend it to my team.

Attended PMP® Certification workshop in May 2018

This is a great course to invest in. The trainers are experienced, conduct the sessions with enthusiasm and ensure that participants are well prepared for the industry. I would like to thank my trainer for his guidance.

Attended PMP® Certification workshop in May 2018

The workshop held at KnowledgeHut last week was very interesting. I have never come across such workshops in my career. The course materials were designed very well with all the instructions were precise and comprehenisve. Thanks to KnowledgeHut. Looking forward to more such workshops.

Attended Certified ScrumMaster (CSM)® workshop in May 2018

I am really happy with the trainer because the training session went beyond my expectations. Trainer has got in-depth knowledge and excellent communication skills. This training has actually prepared me for my future projects.

Attended Agile and Scrum workshop in May 2018

Knowledgehut is known for the best training. I came to know about Knowledgehut through one of my friends. I liked the way they have framed the entire course. During the course, I worked on many projects and learned many things which will help me to enhance my career. The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut.

Attended Agile and Scrum workshop in May 2018

KnowledgeHut has excellent instructors. The training session gave me a lot of exposure to test my skills and helped me grow in my career. The Trainer was very helpful and completed the syllabus covering each and every concept with examples on time.

Attended PMP® Certification workshop in May 2018
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Meg Gomes casseres

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Barton Fonseka

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Alexandr Waldroop

Data Architect.
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Rafaello Heiland

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Godart Gomes casseres

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Felicio Kettenring

Computer Systems Analyst.

Frequently Asked Questions

ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® PPO is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace. The demand for ITIL® qualified professionals is now very high and getting the certification can help you land lucrative job roles and salaries.

There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Intermediate Service Operation (SO)
  3. ITIL® Intermediate Service Strategy (SS)
  4. ITIL®Intermediate Service Design (SD)
  5. ITIL® Intermediate Service Transition (ST)
  6. ITIL® Intermediate Continual Service Improvement (CSI)

The Capability modules route covers the following certifications:

  1. ITIL® Intermediate Release Control & Validation(RCV)
  2. ITIL® Intermediate Planning Protection and Optimization (PPO)
  3. ITIL® Intermediate Operational Support and Analysis (OSA)
  4. ITIL® Intermediate Service Offerings and Agreements (SOA)
  5. ITIL® Managing Across the Lifecycle (MALC)

A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.

Sample papers shall be shared during the training along with the student manual.

No, there is no online/virtual course for this. The ITIL® PPO certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.

You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, your course fee includes the certification exam fee (does not apply for LVC).

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

This workshop and the subsequent certification will benefit:

  • Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support staff, IT Operations Managers, Network Control and Operation and Support Staff, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers among others who need an understanding of the Planning, Protection and Optimisation processes and of how they may be used to enhance the quality of IT service delivery and support within an organization.
  • IT professionals who are working in organizations that have adopted ITIL for service improvement
  • Those seeking to gain the ITIL Expert Certification in ITSM or higher ITIL certifications for which this is a prerequisite

ITIL®Intermediate Planning, Protection and Optimization (PPO) Course in Vienna

Vienna was rightly called the ?City of Dreams? not just because it was home to the legendary psychoanalyst Sigmund Freud but because it allowed many to have dreams and fulfill them. This ancient city had been the center of art and renaissance since time immemorial and attracted artisans, musicians, and dreamers from all corners of the world. Its extraordinary artistic legacy is reflected in the works of some of the greatest musicians and composers the world has known. Vienna is now the seat of power and economy and houses several prominent business houses. It is also a center for learning and education and hosts some of the most well-known universities and colleges, the University of Vienna being among the oldest in the world. It is a melting pot of culture and traditions and has students from various backgrounds and ethnicities. With a booming IT industry that offers loads of opportunities to talented individuals, one can reap the benefits of living and working in this city. KnowledgeHut helps you on this journey by offering you relevant courses such as PRINCE2, PMP, PMI-ACP, CSM, CEH and many other such credentials. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.

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