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KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Service Offerings and Agreements--one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. The module covers the practices that are related to the defining and management of service offerings and the agreements required to support them. The ITIL® Intermediate SOA certification is a reflection of the specialized knowledge of the holder in defining, analysing, and selecting the right set of services to be delivered to the customers.
This course helps you aim for a first time pass of the exam and gain the skills to implement SOA best practices in your business and organisation. The intensive coaching from industry experts, comprehensive courseware and mock questions and exercises will give you the expertise and confidence to appear for the exam and shine among your peers.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
You will also get:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Service Offerings and Agreements certification, candidates must appear for the exam and gain 70% pass mark.
A more detailed syllabus can be found at:
The KnowledgeHut course covered all concepts from basic to advanced. My trainer was very knowledgeable and I really liked the way he mapped all concepts to real world situations. The tasks done during the workshops helped me a great deal to add value to my career. I also liked the way the customer support was handled, they helped me throughout the process.Attended PMP® Certification workshop in May 2018
The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.Attended Agile and Scrum workshop in May 2018
I had enrolled for the course last week at KnowledgeHut. The course was very well structured. The trainer was really helpful and completed the syllabus on time and also provided real world examples which helped me to remember the concepts.Attended Agile and Scrum workshop in May 2018
The workshop was practical with lots of hands on examples which has given me the confidence to do better in my job. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.Attended PMP® Certification workshop in May 2018
I am really happy with the trainer because the training session went beyond my expectations. Trainer has got in-depth knowledge and excellent communication skills. This training has actually prepared me for my future projects.Attended Agile and Scrum workshop in May 2018
I feel Knowledgehut is one of the best training providers. Our trainer was a very knowledgeable person who cleared all our doubts with the best examples. He was kind and cooperative. The courseware was excellent and covered all concepts. Initially, I just had a basic knowledge of the subject but now I know each and every aspect clearly and got a good job offer as well. Thanks to Knowledgehut.Attended Agile and Scrum workshop in May 2018
The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.Attended Certified ScrumMaster (CSM)® workshop in May 2018
Knowledgehut is the best platform to gather new skills. Customer support here is very responsive. The trainer was very well experienced and helped me in clearing the doubts clearly with examples.Attended Agile and Scrum workshop in May 2018
Please send in an email to firstname.lastname@example.org, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® SOA is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
1. ITIL® Foundation
2. ITIL® Intermediate Service Operation (SO)
3. ITIL® Intermediate Service Strategy (SS)
4. ITIL® Intermediate Service Design (SD)
5. ITIL® Intermediate Service Transition (ST)
6. ITIL® Intermediate Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
7. ITIL® Intermediate Release Control & Validation(RCV)
8. ITIL® Intermediate Planning Protection and Optimization (PPO)
9. ITIL® Intermediate Operational Support and Analysis (OSA)
10. ITIL® Intermediate Service Offerings and Agreements (SOA)
11. ITIL® Managing Across the Lifecycle (MALC)
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Service Offerings and Agreements certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (note that this does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Also called the ?County of Heaven?, this city is located on the fertile Chengdu plains and has a history that dates back to the bronze ages. While today it might appear as a world class city with high-tech infrastructure, modern amenities and a supersonic transport system, it is still as close to nature as possible, for it is home not only to the Giant Panda but also to several historic sites such as Mount Qingcheng, Dujiangyan Irrigation System, Wuhou Shrine, the Jinsha ruins and much more. Chengdu also being China?s major economic, finance, commerce, culture, transportation, and communication centre, balances the role of a high-tech city cum archaeological hotspot very well. If you want to live and work in this city you can pursue some of KnowledgeHut?s globally recognized courses such as, PRINCE2, PMP, PMI-ACP, CSM, CEH, CSPO, CMMI-DEV, Scrum & Agile, Agile User Stories, MS courses and others. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.