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KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Service Offerings and Agreements--one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. The module covers the practices that are related to the defining and management of service offerings and the agreements required to support them. The ITIL® Intermediate SOA certification is a reflection of the specialized knowledge of the holder in defining, analysing, and selecting the right set of services to be delivered to the customers.
This course helps you aim for a first time pass of the exam and gain the skills to implement SOA best practices in your business and organisation. The intensive coaching from industry experts, comprehensive courseware and mock questions and exercises will give you the expertise and confidence to appear for the exam and shine among your peers.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
You will also get:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Service Offerings and Agreements certification, candidates must appear for the exam and gain 70% pass mark.
A more detailed syllabus can be found at:
I would like to thank KnowledgeHut team for the overall experience. I loved our trainer so much. Trainers at KnowledgeHut are well experienced and really helpful completed the syllabus on time, also helped me with live examples.Attended Agile and Scrum workshop in May 2018
The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.Attended PMP® Certification workshop in May 2018
My special thanks to the trainer for his dedication, learned many things from him. I would also thank for the support team for their patience. It is well-organised, great work Knowledgehut team!Attended Certified ScrumMaster®(CSM) workshop in May 2018
Overall, the training session at KnowledgeHut was a great experience. Learnt many things, it is the best training institution which I believe. My trainer covered all the topics with live examples. Really, the training session was worth spending.Attended PMP® Certification workshop in May 2018
The course which I took from Knowledgehut was very useful and helped me to achieve my goal. The course was designed with advanced concepts and the tasks during the course given by the trainer helped me to step up in my career. I loved the way the technical and sales team handled everything. The course I took is worth the money.Attended PMP® Certification workshop in May 2018
I would like to extend my appreciation for the support given throughout the training. My special thanks to the trainer for his dedication, learned many things from him. KnowledgeHut is a great place to learn and earn new skills.Attended Agile and Scrum workshop in May 2018
I am really happy with the trainer because the training session went beyond expectation. Trainer has got in-depth knowledge and excellent communication skills. This training actually made me prepared for my future projects.Attended Agile and Scrum workshop in May 2018
The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut. I really liked the way the trainer explained the concepts. He is very patient.Attended Certified ScrumMaster®(CSM) workshop in May 2018
Please send in an email to firstname.lastname@example.org, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® SOA is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
1. ITIL® Foundation
2. ITIL® Intermediate Service Operation (SO)
3. ITIL® Intermediate Service Strategy (SS)
4. ITIL® Intermediate Service Design (SD)
5. ITIL® Intermediate Service Transition (ST)
6. ITIL® Intermediate Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
7. ITIL® Intermediate Release Control & Validation(RCV)
8. ITIL® Intermediate Planning Protection and Optimization (PPO)
9. ITIL® Intermediate Operational Support and Analysis (OSA)
10. ITIL® Intermediate Service Offerings and Agreements (SOA)
11. ITIL® Managing Across the Lifecycle (MALC)
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Service Offerings and Agreements certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (note that this does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
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