3 Months FREE Access to all our E-learning courses when you buy any course with us
KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Service Offerings and Agreements--one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. The module covers the practices that are related to the defining and management of service offerings and the agreements required to support them. The ITIL® Intermediate SOA certification is a reflection of the specialized knowledge of the holder in defining, analysing, and selecting the right set of services to be delivered to the customers.
This course helps you aim for a first time pass of the exam and gain the skills to implement SOA best practices in your business and organisation. The intensive coaching from industry experts, comprehensive courseware and mock questions and exercises will give you the expertise and confidence to appear for the exam and shine among your peers.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
You will also get:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Service Offerings and Agreements certification, candidates must appear for the exam and gain 70% pass mark.
A more detailed syllabus can be found at:
My special thanks to the trainer for his dedication, I learned many things from him. I would also thank the support team for their patience. It was well-organised, great work Knowledgehut team!Attended Certified ScrumMaster (CSM)® workshop in May 2018
Knowledgehut is the best training institution. The advanced concepts and tasks during the course given by the trainer helped me to step up in my career. He used to ask feedback every time and clear all the doubts.Attended PMP® Certification workshop in May 2018
The course which I took from Knowledgehut was very useful and helped me to achieve my goal. The course was designed with advanced concepts and the tasks during the course given by the trainer helped me to step up in my career. I loved the way the technical and sales team handled everything. The course I took is worth the money.Attended PMP® Certification workshop in May 2018
All my questions were answered clearly with examples. I really enjoyed the training session and am extremely satisfied with the overall experience. Looking forward to similar interesting sessions. I trust KnowledgeHut for its interactive training sessions and I am ready to recommend them also.Attended PMP® Certification workshop in May 2018
The course material was designed very well. It was one of the best workshops I have ever seen in my career. Knowledgehut is a great place to learn and earn new skills. The certificate which I have received after my course helped me get a great job offer. Totally, the training session was worth investing.Attended Agile and Scrum workshop in May 2018
I was totally surprised by the teaching methods followed by Knowledgehut. The trainer gave us tips and tricks throughout the training session. Training session changed my way of life.Attended Certified ScrumMaster (CSM)® workshop in May 2018
Knowledgehut is the best platform to gather new skills. Customer support here is really good. The trainer was very well experienced, helped me in clearing the doubts clearly with examples.Attended Agile and Scrum workshop in May 2018
The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics next day. I really look forward to join KnowledgeHut soon for another training session.Attended Certified ScrumMaster (CSM)® workshop in May 2018
Please send in an email to email@example.com, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® SOA is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
1. ITIL® Foundation
2. ITIL® Intermediate Service Operation (SO)
3. ITIL® Intermediate Service Strategy (SS)
4. ITIL® Intermediate Service Design (SD)
5. ITIL® Intermediate Service Transition (ST)
6. ITIL® Intermediate Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
7. ITIL® Intermediate Release Control & Validation(RCV)
8. ITIL® Intermediate Planning Protection and Optimization (PPO)
9. ITIL® Intermediate Operational Support and Analysis (OSA)
10. ITIL® Intermediate Service Offerings and Agreements (SOA)
11. ITIL® Managing Across the Lifecycle (MALC)
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Service Offerings and Agreements certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (note that this does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Among the earliest planned cities in America, this city, also popularly called the ?city of oaks?, is sandwiched between coastal plains in the west and the Atlantic beach in the east. This city with its diverse cultures and populations is difficult to slot and is a revelation in itself. It has a high concentration of intellectuals and houses the North Carolina State University that boasts of wonderful infrastructure, top class education and an active sports life giving students an all-round development. Raleigh?s economy is based on industries that are part of the banking/financial, electrical, medical, telecommunications, retail, food processing, and pharmaceutical sector. The multinational software company Red Hat Inc also has its headquarters here. Professionals who wish to thrive in their career would find that they can do well here, with certifications such as PRINCE2, PMP, PMI-ACP, CSM, CEH, CSPO, Scrum & Agile, MS courses and others. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.