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Description
Regd. Education ProviderFor service managers and other professionals who are responsible for maintaining and managing service operations,day-to-day tasks would include service desk and service request management, incident and problem management and the interpretation and management of other service operation activities. The ITIL® intermediate SO or Service Operation Qualification, as the name suggests, is an intermediate certificate that focuses on these activities by giving you an introduction to the principles, processes, activities and functions of service operations, and the challenges, critical success factors and risks associated with it. Besides being a free standing qualification, it is also one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.
This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL Service Operation publication. KnowledgeHut’s workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Service operation
- Service operation principles
- Service operation processes
- Common service operation activities
- Organizing for service operation: functions
- Technology considerations
- Implementation of service operation
- Challenges, critical success factors and risks
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware in downloadable format
- Coaching by ITIL® certified experts
- 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
- Post workshop assistance and support
- Workshop fee includes certification exam fee(does not apply for LVC)
Key Features
Certification
Prerequisites:
In order to attend the workshop, you must have:
- ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
- Have completed an accredited course from an ITIL® Accredited Training Provider, such as this course on service operation offered by KnowledgeHut
- Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
Certification:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
- 90 minute ‘closed book’
- Eight multiple choice, scenario-based questions
- Pass mark is 70% (28/40)
Curriculum
- Introduction to service operation
- Service operation principles
- Service operation processes
- Common service operation activities
- Organizing for service operation
- Technology considerations
- Implementation of service operation
- Challenges, critical success factors and risks
A more detailed syllabus can be found at:
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Everything was well organized. I would like to refer to some of their courses to my peers as well. The customer support was very interactive. As a small suggestion to the trainer, it will be better if we have discussions in the end like Q&A sessions.
Attended PMP® Certification workshop in May 2018It’s my time to thank one of my colleagues for referring Knowledgehut for the training. Really it was worth investing in the course. The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session, to be honest, the overall experience was incredible!
Attended PMP® Certification workshop in May 2018My special thanks to the trainer for his dedication, learned many things from him. I would also thank for the support team for their patience. It is well-organised, great work Knowledgehut team!
Attended Certified ScrumMaster®(CSM) workshop in May 2018I liked the way KnowledgeHut course got structured. My trainer took really interesting sessions which helped me to understand the concepts clearly. I would like to thank my trainer for his guidance.
Attended PMP® Certification workshop in May 2018I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and liked the way of teaching. The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut.
Attended Certified ScrumMaster®(CSM) workshop in May 2018KnowledgeHut has all the excellent instructors. The training session gave me a lot of exposure and various opportunities and helped me in growing my career. Trainer really was helpful and completed the syllabus covering each and every concepts with examples on time.
Attended PMP® Certification workshop in May 2018Knowledgehut is the best platform to gather new skills. Customer support here is really good. The trainer was very well experienced, helped me in clearing the doubts clearly with examples.
Attended Agile and Scrum workshop in May 2018I really enjoyed the training session and extremely satisfied. All my doubts on the topics were cleared with live examples. KnowledgeHut has got the best trainers in the education industry. Overall the session was a great experience.
Attended Agile and Scrum workshop in May 2018
Steffen Grigoletto
Senior Database Administrator
Astrid Corduas
Senior Web Administrator
Mirelle Takata
Network Systems Administrator
Barton Fonseka
Information Security Analyst.
Ike Cabilio
Web Developer.
Felicio Kettenring
Computer Systems Analyst.
Goldina Wei
Java Developer
Tilly Grigoletto
Solutions Architect.Frequently Asked Questions
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL®Service Operation Expert your expertise would be in much demand, to improvise the IT operations of organizations. The ITIL® Intermediate Service Operation is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL® Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Service Operation (SO)
- ITIL® Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Service Transition (ST)
- ITIL® Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Release Control & Validation(RCV)
- ITIL® Planning Protection and Optimization (PPO)
- ITIL® Practitioner
- ITIL® Intermediate MALC Manage Across Lifecycle
- ITIL® Capability Expert
A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
This workshop and the subsequent certification will benefit:
- Service managers, operations managers and help desk managers responsible for implementing and improving service operation.
- IT professionals who are working within or about to work in Service Operations environment such as IT architects, IT planners, IT consultants, IT audit managers, IT security managers.
- Those seeking to gain the ITIL Expert Certification or higher ITIL®certifications for which this is a prerequisite.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
Is the ITIL® Intermediate SO or Service Operation Qualification conducted as an online/ virtual cour
No, there is no online/virtual course for this. The ITIL® Intermediate SO or Service Operation Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!