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ITIL®Intermediate Service Strategy Training
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ITIL®Intermediate Service Strategy Training

Get the best training to pass the exam and apply ITIL®Intermediate Service Strategy practices for organizational success and personal growth!

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Modes of Delivery

Classroom

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

Team/Corporate Training

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Description

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Service Strategy is an important aspect of IT services. Implementing its techniques and processes helps IT teams within an organization align better with business as a whole. In other words,service strategy paves the way for better communication within the organization resulting in smoother and swifter development of new or updated products and services.The Service Strategy (SS) qualification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. Along with being a free standing qualification it is also one of the modules needed to achieve the ITIL® Expert Certificate in IT Service Management.

KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Module- Service Strategy that covers management and control activities as mentioned in the ITIL® Service Strategy publication. With focus on in-depth courseware, exercises, test papers, and case studies, you can hope for a first time pass of the exam and also gain knowledge of techniques that will help you demonstrate that you understand the risks and success factors and have the skills to develop a progress strategy within an organization or programme.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.


What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:

  • Fundamentals of service strategy
  • Service strategy principles
  • Service strategy processes
  • Governance
  • Organizing for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware
  • Coaching by ITIL® certified experts
  • Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Downloadable courseware
  • Post workshop assistance and support

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
3 days intensive workshop for a first time pass of the ITIL® Intermediate Service Strategy certification
Classroom coaching by industry experts
Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
Understand how to develop the service strategy for an organization
Downloadable courseware

Certification

Prerequisites:

In order to appear for the examination, participants must:

  • Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider, such as this one by KnowledgeHut
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
Certification:

In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
  • The purpose, goals and objectives of service strategy
  • The scope of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages
  • The ability to decide on a service strategy
  • How to utilize the four P’s of service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes
  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business
  • The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks
  • The ability to create an organizational design using the relevant organizational development and departmental methods.
  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle
  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes)
  • The ability to provide insight and guidance for strategy development and implementation challenges, risks and critical success factors

For more information on the syllabus, click here.

https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Service_Strategy_Certificate_Syllabus_v5-4.pdf

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Nilotpal was an awesome trainer. He explained all the concepts very well.

Attended TOGAF® Prep Course (Level 1 and 2 Combined) Version: v9.2 workshop in February 2019

It was a good session!

Attended Certified ScrumMaster®(CSM) workshop in September 2018

Very good experience with KnowledgeHut. I will definitely recommend it to others.

Attended Certified ScrumMaster®(CSM) workshop in November 2018

The instructor was great at explaining the basics of CSM and handled the Q&A session really well.

Attended Certified ScrumMaster®(CSM) workshop in July 2018
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Rajesh Gupta

Project Manager
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Surya kumar Nagarajan

Associate Lead
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Kumar Shilp

Senior Manager
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krati gupta

Principal Software Engineer

Frequently Asked Questions

This workshop and the subsequent certification will benefit:

  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy.
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers.

Those seeking to gain the ITIL®Expert Certification or higher ITIL®certifications for which the Service Strategy module is a prerequisite

ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL Service Strategy Expert your expertise would be in much demand in developing and analysing IT strategies for the organization.

The ITIL Intermediate Service Strategy is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.

There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Service Operation (SO)
  3. ITIL® Service Strategy (SS)
  4. ITIL®Intermediate Service Design (SD)
  5. ITIL® Service Transition (ST)
  6. ITIL® Continual Service Improvement (CSI)

The Capability modules route covers the following certifications:

  1. ITIL® Release Control & Validation(RCV)
  2. ITIL® Planning Protection and Optimization (PPO)
  3. ITIL® Practitioner
  4. ITIL® Intermediate MALC Manage Across Lifecycle
  5. ITIL® Capability Expert

A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.

No, there is no online/virtual course for this. The ITIL® Intermediate Service Strategy Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.

You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, your course fee includes the certification exam fee (Does not apply for LVC).

Sample papers shall be shared during the training along with the student manual.

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

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