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Description
Regd. Education ProviderService Strategy is an important aspect of IT services. Implementing its techniques and processes helps IT teams within an organization align better with business as a whole. In other words,service strategy paves the way for better communication within the organization resulting in smoother and swifter development of new or updated products and services.The Service Strategy (SS) qualification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. Along with being a free standing qualification it is also one of the modules needed to achieve the ITIL® Expert Certificate in IT Service Management.
KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Module- Service Strategy that covers management and control activities as mentioned in the ITIL® Service Strategy publication. With focus on in-depth courseware, exercises, test papers, and case studies, you can hope for a first time pass of the exam and also gain knowledge of techniques that will help you demonstrate that you understand the risks and success factors and have the skills to develop a progress strategy within an organization or programme.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Fundamentals of service strategy
- Service strategy principles
- Service strategy processes
- Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware
- Coaching by ITIL® certified experts
- Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
- Downloadable courseware
- Post workshop assistance and support
Key Features
Certification
Prerequisites:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
- ITIL Foundation Certificate (version does not matter)
- Course Completion Certificate for ITIL®Intermediate Service Strategy Training.
Certification:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
- 90 minute ‘closed book’
- Eight multiple choice, scenario-based questions
- Pass mark is 70% (28/40)
Curriculum
- The purpose, goals and objectives of service strategy
- The scope of service strategy
- The value to the business
- The context of service strategy in relation to all other lifecycle stages
- The ability to decide on a service strategy
- How to utilize the four P’s of service strategy
- How to define services, create value and leverage the combined use of utility and warranty
- How to use service economics and sourcing strategies when meeting business outcomes
- The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
- The purpose, scope and objectives of each service strategy process and how they link to value for the business
- The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks
- The ability to create an organizational design using the relevant organizational development and departmental methods.
- Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle
- Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes)
- The ability to provide insight and guidance for strategy development and implementation challenges, risks and critical success factors
For more information on the syllabus, click here.
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I would like to thank the KnowledgeHut team for the overall experience. I loved our trainer so much. Trainers at KnowledgeHut are well experienced and really helpful. They completed the syllabus on time, also helped me with live examples.
Attended Agile and Scrum workshop in May 2018The course material was designed very well. It was one of the best workshops I have ever seen in my career. Knowledgehut is a great place to learn and earn new skills. The certificate which I have received after my course helped me get a great job offer. Totally, the training session was worth investing.
Attended Agile and Scrum workshop in May 2018The trainer took a practical session which is supporting me in my daily work. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.
Attended PMP® Certification workshop in May 2018The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics next day. I really look forward to join KnowledgeHut soon for another training session.
Attended Certified ScrumMaster®(CSM) workshop in May 2018The workshop held at KnowledgeHut last week was very interesting. I have never come across such workshops in my career. The course materials were designed very well with all the instructions. Thanks to KnowledgeHut, looking forward to more such workshops.
Attended Certified ScrumMaster®(CSM) workshop in May 2018It is always great to talk about Knowledgehut. I liked the way they supported me until I get certified. I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and liked the way of teaching. My special thanks to the trainer for his dedication, learned many things from him.
Attended Certified ScrumMaster®(CSM) workshop in May 2018Trainer really was helpful and completed the syllabus covering each and every concept with examples on time. Knowledgehut also got good customer support to handle people like me.
Attended Certified ScrumMaster®(CSM) workshop in May 2018I was impressed with the trainer, explained advanced concepts deeply with better examples. Everything was well organized. I would like to refer to some of their courses to my peers as well. The customer support was very interactive.
Attended Agile and Scrum workshop in May 2018
Elyssa Taber
IT Manager.
Hillie Takata
Senior Systems Software Enginee
Marta Fitts
Network Engineer
Archibold Corduas
Senior Web Administrator
Alexandr Waldroop
Data Architect.
Ellsworth Bock
Senior System Architect
Sherm Rimbach
Senior Network Architect
Estelle Dowling
Computer Network Architect.Frequently Asked Questions
This workshop and the subsequent certification will benefit:
- IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy.
- Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers.
Those seeking to gain the ITIL®Expert Certification or higher ITIL®certifications for which the Service Strategy module is a prerequisite
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL Service Strategy Expert your expertise would be in much demand in developing and analysing IT strategies for the organization.
The ITIL Intermediate Service Strategy is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Service Operation (SO)
- ITIL® Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Service Transition (ST)
- ITIL® Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Release Control & Validation(RCV)
- ITIL® Planning Protection and Optimization (PPO)
- ITIL® Practitioner
- ITIL® Intermediate MALC Manage Across Lifecycle
- ITIL® Capability Expert
A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
No, there is no online/virtual course for this. The ITIL® Intermediate Service Strategy Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (Does not apply for LVC).
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!