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Service Strategy is an important aspect of IT services. Implementing its techniques and processes helps IT teams within an organization align better with business as a whole. In other words,service strategy paves the way for better communication within the organization resulting in smoother and swifter development of new or updated products and services.The Service Strategy (SS) qualification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. Along with being a free standing qualification it is also one of the modules needed to achieve the ITIL® Expert Certificate in IT Service Management.
KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Module- Service Strategy that covers management and control activities as mentioned in the ITIL® Service Strategy publication. With focus on in-depth courseware, exercises, test papers, and case studies, you can hope for a first time pass of the exam and also gain knowledge of techniques that will help you demonstrate that you understand the risks and success factors and have the skills to develop a progress strategy within an organization or programme.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
In order to appear for the examination, participants must:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
For more information on the syllabus, click here.
KnowledgeHut Course was designed with all the basic and advanced concepts. My trainer was very knowledgeable and liked the way of teaching. Various concepts and tasks during the workshops given by the trainer helped me to enhance my career. I also liked the way the customer support handled, they helped me throughout the process.Attended PMP® Certification workshop in May 2018
It’s my time to thank one of my colleagues for referring Knowledgehut for the training. Really it was worth investing in the course. The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session, to be honest, the overall experience was incredible!Attended PMP® Certification workshop in May 2018
All my questions were answered clearly with examples. I really enjoyed the training session and extremely satisfied with the training session. Looking forward to similar interesting sessions. I trust KnowledgeHut for its interactive training sessions and I recommend you also.Attended PMP® Certification workshop in May 2018
I am glad to have attended KnowledgeHut’s training program. Really I should thank my friend for referring me here. I was impressed with the trainer, explained advanced concepts deeply with better examples. Everything was well organized. I would like to refer some of their courses to my peers as well.Attended PMP® Certification workshop in May 2018
The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.Attended PMP® Certification workshop in May 2018
The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.Attended Agile and Scrum workshop in May 2018
The course materials were designed very well with all the instructions. The training session gave me a lot of exposure and various opportunities and helped me in growing my career.Attended PMP® Certification workshop in May 2018
I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and liked the way of teaching. The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut.Attended Certified ScrumMaster®(CSM) workshop in May 2018
This workshop and the subsequent certification will benefit:
Those seeking to gain the ITIL®Expert Certification or higher ITIL®certifications for which the Service Strategy module is a prerequisite
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL Service Strategy Expert your expertise would be in much demand in developing and analysing IT strategies for the organization.
The ITIL Intermediate Service Strategy is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
No, there is no online/virtual course for this. The ITIL® Intermediate Service Strategy Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (Does not apply for LVC).
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.