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Description
Regd. Education ProviderService Strategy is an important aspect of IT services. Implementing its techniques and processes helps IT teams within an organization align better with business as a whole. In other words,service strategy paves the way for better communication within the organization resulting in smoother and swifter development of new or updated products and services.The Service Strategy (SS) qualification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy. Along with being a free standing qualification it is also one of the modules needed to achieve the ITIL® Expert Certificate in IT Service Management.
KnowledgeHut brings you a comprehensive course on ITIL® Intermediate Module- Service Strategy that covers management and control activities as mentioned in the ITIL® Service Strategy publication. With focus on in-depth courseware, exercises, test papers, and case studies, you can hope for a first time pass of the exam and also gain knowledge of techniques that will help you demonstrate that you understand the risks and success factors and have the skills to develop a progress strategy within an organization or programme.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Fundamentals of service strategy
- Service strategy principles
- Service strategy processes
- Governance
- Organizing for service strategy
- Technology considerations
- Implementing service strategy
- Challenges, critical success factors and risks
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware
- Coaching by ITIL® certified experts
- Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
- Downloadable courseware
- Post workshop assistance and support
Key Features
Certification
Prerequisites:
In order to appear for the examination, participants must:
- Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider, such as this one by KnowledgeHut
- Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
Certification:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
- 90 minute ‘closed book’
- Eight multiple choice, scenario-based questions
- Pass mark is 70% (28/40)
Curriculum
- The purpose, goals and objectives of service strategy
- The scope of service strategy
- The value to the business
- The context of service strategy in relation to all other lifecycle stages
- The ability to decide on a service strategy
- How to utilize the four P’s of service strategy
- How to define services, create value and leverage the combined use of utility and warranty
- How to use service economics and sourcing strategies when meeting business outcomes
- The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
- The purpose, scope and objectives of each service strategy process and how they link to value for the business
- The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks
- The ability to create an organizational design using the relevant organizational development and departmental methods.
- Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle
- Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes)
- The ability to provide insight and guidance for strategy development and implementation challenges, risks and critical success factors
For more information on the syllabus, click here.
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Overall, the training session at KnowledgeHut was a great experience. Learnt many things, it is the best training institution which I believe. My trainer covered all the topics with live examples. Really, the training session was worth spending.
Attended PMP® Certification workshop in May 2018The course which I took from Knowledgehut was very useful and helped me to achieve my goal. The course was designed with advanced concepts and the tasks during the course given by the trainer helped me to step up in my career. I loved the way the technical and sales team handled everything. The course I took is worth the money.
Attended PMP® Certification workshop in May 2018Everything was well organized. I would like to refer to some of their courses to my peers as well. The customer support was very interactive. As a small suggestion to the trainer, it will be better if we have discussions in the end like Q&A sessions.
Attended PMP® Certification workshop in May 2018My special thanks to the trainer for his dedication, learned many things from him. I would also thank for the support team for their patience. It is well-organised, great work Knowledgehut team!
Attended Certified ScrumMaster®(CSM) workshop in May 2018It’s my time to thank one of my colleagues for referring Knowledgehut for the training. Really it was worth investing in the course. The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session, to be honest, the overall experience was incredible!
Attended PMP® Certification workshop in May 2018The course materials were designed very well with all the instructions. The training session gave me a lot of exposure and various opportunities and helped me in growing my career.
Attended PMP® Certification workshop in May 2018I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and liked the way of teaching. The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut.
Attended Certified ScrumMaster®(CSM) workshop in May 2018I feel Knowledgehut is one of the best training providers. Our trainer was a very knowledgeable person who cleared all our doubts with the best examples. He was kind and cooperative. The courseware was designed excellently covering all aspects. Initially, I just had a basic knowledge of the subject but now I know each and every aspect clearly and got a good job offer as well. Thanks to Knowledgehut.
Attended Agile and Scrum workshop in May 2018
Lauritz Behan
Computer Network Architect.
Rosabelle Artuso
.NET Developer
Steffen Grigoletto
Senior Database Administrator
Mirelle Takata
Network Systems Administrator
Astrid Corduas
Senior Web Administrator
Kayne Stewart slavsky
Project Manager
Ike Cabilio
Web Developer.
Archibold Corduas
Senior Web AdministratorFrequently Asked Questions
This workshop and the subsequent certification will benefit:
- IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy.
- Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers.
Those seeking to gain the ITIL®Expert Certification or higher ITIL®certifications for which the Service Strategy module is a prerequisite
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL Service Strategy Expert your expertise would be in much demand in developing and analysing IT strategies for the organization.
The ITIL Intermediate Service Strategy is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Service Operation (SO)
- ITIL® Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Service Transition (ST)
- ITIL® Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Release Control & Validation(RCV)
- ITIL® Planning Protection and Optimization (PPO)
- ITIL® Practitioner
- ITIL® Intermediate MALC Manage Across Lifecycle
- ITIL® Capability Expert
A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
No, there is no online/virtual course for this. The ITIL® Intermediate Service Strategy Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (Does not apply for LVC).
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!