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ITIL®Intermediate Service Transition Training
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ITIL®Intermediate Service Transition Training

Introduction to ITIL® Intermediate Service Transition best practices and preparation for the exam

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Modes of Delivery

Live Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

Team/Corporate Training

Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.
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Description

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Service Transition is a set of process and guidelines which ensures that any changes to services or the Service Management Processes are carried out in a coordinated and seamless manner so as to integrate with the overall business objectives. As one of the modules in the ITIL® Intermediate Lifecycle stream that leads to the ITIL® Expert Certificate in IT Service Management qualification, the ITIL® Intermediate Service Transition (ST) certification focuses on key management and process oriented techniques that help plan and manage the new transitions and any associated risks and challenges. Understanding these techniques can help individuals manage changes with a certain degree of flexibility and ultimately help organizational processes align with user expectations and business strategy.

This intensive examination is a reflection of your knowledge of industry best practices in service transition as documented in the ITIL® Service Transition publication. KnowledgeHut’s workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.

ITIL®, ITIL® Intermediate Service Transition, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®.  


What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:

  • Fundamentals of service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks
You will also get:
  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware in downloadable format
  • Coaching by ITIL® certified experts
  • Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
  • Post workshop assistance and support
  • Workshop fee inclusive of certification exam fee.

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of AXELOS.
Intensive coaching by industry experts for a first time pass of the ITIL® Intermediate Service Transition certification
Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
Understand how service transition can be applied to the IT lifecycle processes
Retake an exam if you fail at the first attempt, at a nominal rate.
Aim for a first time pass of the ITIL® Service Transition (ST) Exam

Certification

Prerequisites:

The Pre-requisites to attaining the Intermediate Certification are given below:

Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:

  1. ITIL Foundation Certificate (version does not matter)
  2. Course Completion Certificate for ITIL®Intermediate Service Transition Training.
Certification:

In order to achieve ITIL® Intermediate Service Transition certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:
  • 90 minute ‘closed book’
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)
  • The purpose and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages
  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases
  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment
  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

Be able to provide insight and guidance for service transition challenges, risks and critical success factors

A more detailed syllabus can be found at :

https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Service_Transition_Certificate_Syllabus_v5-3.pdf

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I now have a job offer! The hands-on learning really helped. For someone like me who is completely new to this field, it was easy to learn all the Data Science and Machine Learning tools, especially Time series forecasting, machine learning and recommender engines. I have a job offer from Uber and am so grateful!

Attended Data Science Career Track Bootcamp workshop in July 2021

I successfully transitioned my career I am a SDE who was unhappy with my job. I took a giant leap of faith and transitioned to a Data Science career after completing KnowledgeHut’s Data Science bootcamp. I love the challenges and the paycheck! Thank you Knowledgehut for giving me the confidence that I could do it. All of you who are not too happy with your present role- there's a whole world of opportunity out there. Take the first step.

Attended Data Science Career Track Bootcamp workshop in July 2021

I would like to thank the KnowledgeHut team for the overall experience. My trainer was fantastic. Trainers at KnowledgeHut are well experienced and really helpful. They completed the syllabus on time, and also helped me with real world examples.

Attended Agile and Scrum workshop in June 2020

The KnowledgeHut course covered all concepts from basic to advanced. My trainer was very knowledgeable and I really liked the way he mapped all concepts to real world situations. The tasks done during the workshops helped me a great deal to add value to my career. I also liked the way the customer support was handled, they helped me throughout the process.

Attended PMP® Certification workshop in April 2020

I had enrolled for the course last week at KnowledgeHut. The course was very well structured. The trainer was really helpful and completed the syllabus on time and also provided real world examples which helped me to remember the concepts.

Attended Agile and Scrum workshop in February 2020

I was totally impressed by the teaching methods followed by Knowledgehut. The trainer gave us tips and tricks throughout the training session. The training session gave me the confidence to do better in my job.

Attended Certified ScrumMaster (CSM)® workshop in January 2020

The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.

Attended Certified ScrumMaster (CSM)® workshop in May 2020

I am really happy with the trainer because the training session went beyond my expectations. Trainer has got in-depth knowledge and excellent communication skills. This training has actually prepared me for my future projects.

Attended Agile and Scrum workshop in April 2020
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Peter Cozyn

Data Engineer
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Eden Knight

Data Analyst
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Elyssa Taber

IT Manager.
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Nathaniel Sherman

Hardware Engineer.
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York Bollani

Computer Systems Analyst.
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Matteo Vanderlaan

System Architect
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Archibold Corduas

Senior Web Administrator
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Rafaello Heiland

Prinicipal Consultant

Frequently Asked Questions

This workshop and the subsequent certification will benefit:
  • IT professionals working in roles associated with service transition
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT professionals working in development projects.
  • Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the Service Strategy Transition module is a prerequisite.

ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL Service Transition Expert your expertise would be in much demand, to improve the ability to manage and implement changes efficiently. The ITIL® Intermediate Service Transition is not only an independent qualification but also one of the modules an IT professional has to achieve in order to become an ITIL® Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.

There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Service Operation (SO)
  3. ITIL® Service Strategy (SS)
  4. ITIL®Intermediate Service Design (SD)
  5. ITIL® Service Transition (ST)
  6. ITIL® Continual Service Improvement (CSI)

The Capability modules route covers the following certifications:

  1. ITIL® Release Control & Validation(RCV)
  2. ITIL® Planning Protection and Optimization (PPO)
  3. ITIL® Practitioner
  4. ITIL® Intermediate MALC Manage Across Lifecycle
  5. ITIL® Capability Expert

A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.

Sample papers shall be shared during the training along with the student manual.

No, there is no online/virtual course for this. The ITIL® Intermediate Service Transition Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.

You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, your course fee includes the certification exam fee

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:  https://www.knowledgehut.com/refund-policy

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

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