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Description
Regd. Education ProviderService Transition is a set of process and guidelines which ensures that any changes to services or the Service Management Processes are carried out in a coordinated and seamless manner so as to integrate with the overall business objectives. As one of the modules in the ITIL® Intermediate Lifecycle stream that leads to the ITIL® Expert Certificate in IT Service Management qualification, the ITIL® Intermediate Service Transition (ST) certification focuses on key management and process oriented techniques that help plan and manage the new transitions and any associated risks and challenges. Understanding these techniques can help individuals manage changes with a certain degree of flexibility and ultimately help organizational processes align with user expectations and business strategy.
This intensive examination is a reflection of your knowledge of industry best practices in service transition as documented in the ITIL® Service Transition publication. KnowledgeHut’s workshop is aimed at preparing you for this exam with in-depth courseware and coaching by industry experts who will familiarize you with the tips and tricks to clear the exam at the first go. Enrol today and start the process of becoming an ITIL® expert.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Fundamentals of service transition
- Service transition principles
- Service transition processes
- Managing people through service transitions
- Organizing for service transition
- Technology considerations
- Implementing and improving service transition
- Challenges, critical success factors and risks
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware in downloadable format
- Coaching by ITIL® certified experts
- Get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
- Post workshop assistance and support
- Workshop fee inclusive of certification exam fee(does not apply for LVC)
Key Features
Certification
Prerequisites:
In order to attend the workshop, you must have:
- ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
- Have completed an accredited 21-hour course from an ITIL® Accredited Training Provider, such as this course provided by KnowledgeHut
- Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
Certification:
In order to achieve ITIL® Intermediate Service Transition certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
- 90 minute ‘closed book’
- Eight multiple choice, scenario-based questions
- Pass mark is 70% (28/40)
Curriculum
- The purpose and objectives of service transition
- The scope of service transition and ways that service transition adds value to the business
- The context of service transition in relation to all other lifecycle stages
- Service transition policies, principles and best practices for service transition
- How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
- The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases
- A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
- How to address and manage the communication and commitment aspects of service transition
- How to manage organizational and stakeholder change
- How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment
- Technology requirements that support the service transition stage and its integration into the service lifecycle
- Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
- Technology requirements that support the service transition stage and its integration into the service lifecycle
- Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
- The key activities for introducing an integrated service transition approach into an organization
- The design, creation, implementation and use of service transition in a virtual or cloud environment
Be able to provide insight and guidance for service transition challenges, risks and critical success factors
A more detailed syllabus can be found at :
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Knowledgehut is the best training institution which I believe. The advanced concepts and tasks during the course given by the trainer helped me to step up in my career. He used to ask feedback every time and clear all the doubts.
Attended PMP® Certification workshop in May 2018My special thanks to the trainer for his dedication, learned many things from him. I would also thank for the support team for their patience. It is well-organised, great work Knowledgehut team!
Attended Certified ScrumMaster®(CSM) workshop in May 2018The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.
Attended PMP® Certification workshop in May 2018I feel Knowledgehut is one of the best training providers. Our trainer was a very knowledgeable person who cleared all our doubts with the best examples. He was kind and cooperative. The courseware was designed excellently covering all aspects. Initially, I just had a basic knowledge of the subject but now I know each and every aspect clearly and got a good job offer as well. Thanks to Knowledgehut.
Attended Agile and Scrum workshop in May 2018KnowledgeHut has all the excellent instructors. The training session gave me a lot of exposure and various opportunities and helped me in growing my career. Trainer really was helpful and completed the syllabus covering each and every concepts with examples on time.
Attended PMP® Certification workshop in May 2018The trainer took a practical session which is supporting me in my daily work. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.
Attended PMP® Certification workshop in May 2018The workshop held at KnowledgeHut last week was very interesting. I have never come across such workshops in my career. The course materials were designed very well with all the instructions. Thanks to KnowledgeHut, looking forward to more such workshops.
Attended Certified ScrumMaster®(CSM) workshop in May 2018Knowledgehut is the best platform to gather new skills. Customer support here is really good. The trainer was very well experienced, helped me in clearing the doubts clearly with examples.
Attended Agile and Scrum workshop in May 2018
Issy Basseri
Database Administrator
Mirelle Takata
Network Systems Administrator
Vito Dapice
Data Quality Manager
Archibold Corduas
Senior Web Administrator
Felicio Kettenring
Computer Systems Analyst.
Marta Fitts
Network Engineer
Alexandr Waldroop
Data Architect.
Goldina Wei
Java DeveloperFrequently Asked Questions
- IT professionals working in roles associated with service transition
- Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT professionals working in development projects.
- Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the Service Strategy Transition module is a prerequisite.
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL Service Transition Expert your expertise would be in much demand, to improve the ability to manage and implement changes efficiently. The ITIL® Intermediate Service Transition is not only an independent qualification but also one of the modules an IT professional has to achieve in order to become an ITIL® Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Service Operation (SO)
- ITIL® Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Service Transition (ST)
- ITIL® Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Release Control & Validation(RCV)
- ITIL® Planning Protection and Optimization (PPO)
- ITIL® Practitioner
- ITIL® Intermediate MALC Manage Across Lifecycle
- ITIL® Capability Expert
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Intermediate Service Transition Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!