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ITIL®Practitioner Training in Perth, Australia
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ITIL®Practitioner Training in Perth, Australia

Get the key skills to start adopting and adapting ITIL within the organization.

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Modes of Delivery

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

Team/Corporate Training

Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.
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Description

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The ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL® suite of ongoing excellence is the ITIL® Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.

KnowledgeHut, which is an ATO of PEOPLECERT for ITIL® trainings brings you a full-fledged course that will familiarize you with the 9 guiding principles to achieve CSI. In-depth courseware and coaching by experts will help you aim for a first time clearance of the exam and gain the confidence to successfully initiate and carry out required improvement initiatives. ITIL® is among the most widely respected credentials and there is a huge demand for professionals who can confidently apply the ITIL® framework to identify changing approaches to service management.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.


What you will learn:

On pursuing the course on the subsequent certification, you will be able to:

  • Understand the ITSM concepts in-depth and apply them for continuous improvement
  • Learn to adopt and adapt ITIL® in organizational context
  • Apply the ITSM principles in a real-world context
  • Understand the associated technology and architecture
  • Learn the concepts of organizational change management and apply it for continual service improvement
  • Understand how to communicate effectively and enable continual service improvement
  • Learn how to apply measurement and metrics to achieve continual improvement
You will also get:
  • Instructor-led classroom training
  • 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification
  • Downloadable e-book
  • Course delivered by Certified Expert Instructor
  • KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos for ITIL®Trainings

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
Get comprehensive coaching to clear the ‘ITIL® Practitioner’ credential
Get 2 days coaching by certified industry experts
Learn the 9 guiding principles to achieve organizational objectives
Aim for a first time pass of the ITIL® Practitioner Exam
Get 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification

Certification

Prerequisites:

There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.

Certification:

In order to achieve ITIL® Practitioner certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:

The exam is:

  • 135 minutes, Open book examination
  • 40 questions (multiple choice), carrying 1 mark each
  • Pass score 70% (28 marks)
  • Apply the concept of ‘adopt and adapt’ when using  guidance in a given context
  • Analyze the importance of each element of a service when planning and implementing service improvements

Apply the ITSM guiding principles in a given context when planning and implementing service improvements

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

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All my questions were answered clearly with examples. I really enjoyed the training session and am extremely satisfied with the overall experience. Looking forward to similar interesting sessions. KnowledgeHut's interactive training sessions are world class and I highly recommend them .

Attended PMP® Certification workshop in May 2018

I was totally impressed by the teaching methods followed by Knowledgehut. The trainer gave us tips and tricks throughout the training session. The training session gave me the confidence to do better in my job.

Attended Certified ScrumMaster (CSM)® workshop in May 2018

The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut. I really liked the way the trainer explained the concepts. He was very patient and well informed.

Attended Certified ScrumMaster (CSM)® workshop in May 2018

It is always great to talk about Knowledgehut. I liked the way they supported me until I got certified. I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and I liked the way of teaching. My special thanks to the trainer for his dedication and patience.

Attended Certified ScrumMaster (CSM)® workshop in May 2018

KnowldgeHut's training session included everything that had been promised. The trainer was very knowledgeable and the practical sessions covered every topic. World class training from a world class institue.

Attended Certified ScrumMaster (CSM)® workshop in May 2018

I was impressed by the way the trainer explained advanced concepts so well with examples. Everything was well organized. The customer support was very interactive.

Attended Agile and Scrum workshop in May 2018

Knowledgehut is the best platform to gather new skills. Customer support here is very responsive. The trainer was very well experienced and helped me in clearing the doubts clearly with examples.

Attended Agile and Scrum workshop in May 2018

The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.

Attended Certified ScrumMaster (CSM)® workshop in May 2018
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Frequently Asked Questions

The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.

Your instructors are ITIL® certified experts who have years of industry experience.

Sample papers shall be shared during the training along with the student manual.

You will receive the qualification of ‘ITIL® Practitioner’ on clearing the examination.

You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, as your course fee includes the certification exam fee

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

The location is determined weeks ahead of the training schedule and you will be kept informed by email. You can also call our support staff or send us an email at support@knowledgehut.com. Besides, you can use our chat option for more information.

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:  https://www.knowledgehut.com/refund-policy

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course.

ITIL®Practitioner Course in Perth

Perth, a place where nature and urban life co-exist in peace, is the capital of Western Australia and the largest city in this state. As the fourth most populous city in the entire country, there's a plenty of potential to be tapped into when it comes to technological advancements. The ITIL Practitioner classes in Perth is a carefully structured corporate training held by the KnowledgeHut Academy.

What is the Course all about?

The ITIL Practitioner certification in Perth by the KnowledgeHut Institute helps professionals understand the ITSM concepts to achieve their business objectives. By registering for this course, you gain an in-depth understanding of the entire ITIL course material. The academy focuses on training individuals to adopt and adapt ITIL in an organizational set-up. The workshop deals with the application of the ITSM system in a real-world context. While you learn the basics of organizational change management, you also get a hold of associated technology and architectural concepts. Throughout the coaching, you learn how to communicate effectively in order to improve your services and apply the right measurement and metrics to achieve optimal improvement.

Benefits of this course

The ITIL Practitioner training in Perth educates you on the nine guiding principles that will help you achieve CSI effectively. KnowledgeHut trainers aim at delivering the course in the best way possible so you can clear the exam on the first go. ITIL, in general, is widely respected and has a huge demand in service management industry. You gain three credits after completion of this course, and you are also entitled to a full downloadable course material.

The KnowledgeHut Way

The ITIL Practitioner course in Perth by KnowledgeHut is two-Day practice session where aspirants are trained by certified industry experts. To learn more about e-learning and KnowledgeHut platform, register for a demo session.

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