top
Easter Sale
ITIL®Practitioner Training in Scottsdale, AZ, United States
Rated 4/5 based on 400 customer reviews

ITIL®Practitioner Training in Scottsdale, AZ, United States

Get the key skills to start adopting and adapting ITIL within the organization.

Contact Course Advisor schedules
Refer & Earn

Modes of Delivery

Live Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

From USD 1499 USD 1299 (4 Days)

Team/Corporate Training

Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.
Group Discount: 10% for 5 to 9 people 15% for 10+ people

Description

Regd. Education Provider

The ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL® suite of ongoing excellence is the ITIL® Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.

KnowledgeHut, which is an ATO of PEOPLECERT for ITIL® trainings brings you a full-fledged course that will familiarize you with the 9 guiding principles to achieve CSI. In-depth courseware and coaching by experts will help you aim for a first time clearance of the exam and gain the confidence to successfully initiate and carry out required improvement initiatives. ITIL® is among the most widely respected credentials and there is a huge demand for professionals who can confidently apply the ITIL® framework to identify changing approaches to service management.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.

ITIL®, ITIL® Practitioner, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®. 


What you will learn:

On pursuing the course on the subsequent certification, you will be able to:

  • Understand the ITSM concepts in-depth and apply them for continuous improvement
  • Learn to adopt and adapt ITIL® in organizational context
  • Apply the ITSM principles in a real-world context
  • Understand the associated technology and architecture
  • Learn the concepts of organizational change management and apply it for continual service improvement
  • Understand how to communicate effectively and enable continual service improvement
  • Learn how to apply measurement and metrics to achieve continual improvement
You will also get:
  • Instructor-led classroom training
  • 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification
  • Downloadable e-book
  • Course delivered by Certified Expert Instructor
  • KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos for ITIL®Trainings

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of AXELOS.
Get comprehensive coaching to clear the ‘ITIL® Practitioner’ credential
Get 2 days coaching by certified industry experts
Learn the 9 guiding principles to achieve organizational objectives
Aim for a first time pass of the ITIL® Practitioner Exam
Retake an exam if you fail at the first attempt, at a nominal rate.
Get 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification

Certification

Prerequisites:

There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.

Certification:

In order to achieve ITIL® Practitioner certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:

The exam is:

  • 135 minutes, Open book examination
  • 40 questions (multiple choice), carrying 1 mark each
  • Pass score 70% (28 marks)
  • Apply the concept of ‘adopt and adapt’ when using  guidance in a given context
  • Analyze the importance of each element of a service when planning and implementing service improvements

Apply the ITSM guiding principles in a given context when planning and implementing service improvements

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

reviews on our popular courses See All

As an IT Manager, I found the course to be extremely beneficial for my professional development. I acquired essential skills in system hacking, wireless network security, and cryptography. The complimentary courses and career assistance program are valuable bonuses. Well worth the investment! 

Attended Ethical Hacking Mastery Course workshop in May 2023

 The quality of instruction and content surpassed my expectations. The trainers were not only highly knowledgeable but also had a passion for sharing their expertise. The case studies and capstone projects were invaluable, allowing me to apply my knowledge to real-world scenarios. The complimentary access to the 'Mastering CISSP' course was an added bonus, providing extensive practice and exam preparation. 

Attended CISSP® workshop in May 2023

Enrolling in the CISSP certification course was one of the best decisions I've made for my cybersecurity career. The course materials were well-structured and covered all the essential domains in-depth. The instructors were patient and supportive. The practical experiences gained through the case studies and capstone projects were instrumental in enhancing my problem-solving skills. With the comprehensive support provided, I felt confident and well-prepared for the CISSP exam. 

Attended CISSP® workshop in May 2023

Excellent program! Well-structured, knowledgeable trainers, and great job assistance. Highly recommended for a rewarding AWS career!

Attended AWS Cloud Architect Masters Program Certification workshop in May 2023

You can go from nothing to simply get a grip on the everything as you proceed to begin executing immediately. I know this from direct experience! 

Attended Full-Stack Development Bootcamp workshop in July 2022

I know from first-hand experience that you can go from zero and just get a grasp on everything as you go and start building right away. 

Attended Front-End Development Bootcamp workshop in April 2021

Trainer really was helpful and completed the syllabus covering each and every concept with examples on time. Knowledgehut staff was friendly and open to all questions.

Attended Certified ScrumMaster (CSM)® workshop in February 2020

Knowledgehut is the best platform to gather new skills. Customer support here is very responsive. The trainer was very well experienced and helped me in clearing the doubts clearly with examples.

Attended Agile and Scrum workshop in June 2020
Review image

Gloria Garcia

IT Manager
Review image

Mic Brown

Security Analyst
Review image

Olivia Martin

Security Architect
Review image

Samantha Johnson

DevOps Engineers
Review image

Amanda H

Senior Front-End Developer
Review image

Madeline R

Developer
Review image

Sherm Rimbach

Senior Network Architect
Review image

Goldina Wei

Java Developer

Frequently Asked Questions

The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.

Your instructors are ITIL® certified experts who have years of industry experience.

Sample papers shall be shared during the training along with the student manual.

You will receive the qualification of ‘ITIL® Practitioner’ on clearing the examination.

You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, as your course fee includes the certification exam fee

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

The location is determined weeks ahead of the training schedule and you will be kept informed by email. You can also call our support staff or send us an email at support@knowledgehut.com. Besides, you can use our chat option for more information.

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:  https://www.knowledgehut.com/refund-policy

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course.

ITIL®Practitioner Course in Scottsdale, AZ

With a motto like The Wests Most Western Town, one would wonder if North Scottsdale really lives up to its slogan. The truth is; it does. With a bustling night life, posh restaurants, locals in the latest fashions, and upscale boutiques lining streets there is no wonder it has been called a desert version of Miamis South Beach. Most of its economy depends on the tourism sector and the real estate and retail sectors that are flourishing as a result of it. Healthcare is also booming here with Mayo Clinic having a main branch in the city. Other companies headquartered here include APL, Fender, Taser and others. The city is also a major attraction due to the various festivals that are held through the year. The Scottsdale Arts Festival especially, is rated very highly and is a huge crowd puller. For a chance to live and work here, you can pursue some of KnowledgeHut s highly rated courses such as PRINCE2, PMP, PMI-ACP, CSM, CEH, CSPO, Scrum & Agile, MS courses, Big Data Analysis, Apache Hadoop, SAFe Practitioner, Agile User Stories, CASQ, CMMI-DEV and others. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registratio

other training

How We Can Help You

Course Details