Lean IT Foundation Certification Course Training
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Lean IT Foundation Certification Course Training

Get Lean IT Foundation certified and boost your career!

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Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

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Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

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A lean transformation provides the impetus needed for companies to stand out in today’s hyper-competitive world economy. This is not easy, however— to truly develop your organization’s people and culture, and align them to the lean way of thinking takes a completely fresh management approach. During the lean adoption, smart use of Information Technology enhances business performance and improves service levels, while maintaining the quality and budget.

KnowledgeHut’s training in Lean IT helps you to clear the Lean IT Foundation level certification, empowering you to redefine Lean IT operational procedures in your organization.; This is the first of four distinct levels in Lean IT certification, which will help you to apply the principles of Lean to IT operations to achieve continual improvement in quality and performance.

What you will learn:

Upon completion of the training and examination related to this qualification, a successful candidate will be familiar with the principles of the Lean philosophy and in particular with the application of this philosophy within an IT-environment. Specifically the candidate should understand:

  • The principles underlying the Lean philosophy
  • The importance of understanding and delivering customer value
  • The way Lean looks at processes and the waste within them
  • How to measure performance and the key determinants of performance
  • What the organizational requirements are when implementing Lean, including the use of visual management tools
  • Which behaviour and attitude is necessary for Lean to be successful within an IT organization
  • The DMAIC problem-solving model
  • How these Lean principles can be applied within an IT organization
You will also get:
  • 16 hours of training
  • High-quality training from experienced instructor
  • Downloadable courseware
  • Lean IT Foundation exam fees included in course fee
  • End-to-end support via phone, email and chat

Key Features

2 days (16 hours) training by certified instructors
Course fee includes exam fee
End-to-end exam prep support and assistance
Lean IT Foundation Certification provided through Peoplecert
KnowledgeHut is a Training Partner of Lean IT Association (LITA)
KnowledgeHut is an Accredited Training Organization of Peoplecert


Prerequisites :

There are no prerequisites for attending this workshop or the exam. However, it is recommended that participants are familiar with IT processes and procedures in the fields of software development and/or support and maintenance.

Certification :

The Lean IT Foundation Certification Exam examines learning outcomes at the Knowledge and Comprehension levels of the Bloom’s Taxonomy. Candidates are tested on their knowledge of facts, terms and concepts and their ability to apply these concepts and methods correctly to a given scenario.

The Exam
  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book
  • Electronic equipment will not be permitted

Refer the following link for more information:

Know the historical development of Lean, the key principles underlying Lean and the dimensions for structuring Lean IT, including:

  • Concepts of waste (muda), variability (mura) and overburden (muri)
  • Classification of activities
  • Plan-Do-Check-Act cycle
  • Definition and dimensions of Lean IT
  • Key players

Understand the following aspects dealt with in the Introduction:

  • Lean principles
  • Waste and ability to identify types of waste
  • Cost of poor quality
  • Types of activities
  • PDCA cycle
  • Other models and methods

Know the key components of the customer dimension

  • The Voice of the Customer (VoC) and the types of customers
  • Types of customer value
  • The concept of Critical to Quality (CTQ)
  • Ways to analyze the Voice of the Customer
  • Sources of continuous improvement opportunities: Voice of the Customer, Voice of Business, Voice of the Process, Voice of the Regulator

Understand the following aspects related to the Customer:

  • Customer value
  • Link between Voice of the Customer and Critical to Quality
  • How to construct a Critical to Quality tree

Know the key aspects of the Process dimension

Understand the following aspects of the Process dimension:

  • Relationship of process with other Lean principles
  • Pull and Push systems
  • The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
  • Waste in a Value Stream Map
  • SIPOC and VSM using IT examples

Know the key aspects of the Performance dimension

  • Definition of performance, as compared to a result
  • Definition and requirements for a key performance indicator (KPI)
  • The concept of Process Cycle Efficiency (PCE) as a method for understanding time usage. Importance of time in an IT organization
  • The goal of understanding the availability of skills and knowledge
  • The combination of Performance indicators, Time and Skills & Knowledge to steer performance

Understand the following aspects of the Performance dimension:

  • Relationship of performance with the PDCA cycle
  • Key aspects of a KPI
  • Why time is the most important production factor within IT
  • Relationship of PCE with VSM
  • Role of skills and knowledge in ensuring performance

Know the key aspects of the Organization dimension

  • Organizational requirements for Lean IT structuring for customer orientation, empowerment of frontline to act in delivery of value to customers and speed of communication through the organization
  • The principle for organizing: customer orientation and speed of communication
  • Goal of management to empower employees
  • Concept and components of the performance dialogue
  • Concept and goals of visual management including use of boards (day, week and Kaizen/ improvement)
  • Explain the concept of Kanban and its role in visual management

Understand the following aspects:

  • Why organizations need to be customer-oriented
  • What the goal is of a performance dialogue
  • The use of various visual management boards

Know the key aspects of the Behaviour & Attitude dimension

  • Characteristics of the Lean mindset, Empowerment of the individual to stop the production line (Jidoka/Andon)
  • Types of Lean behaviour, Quality at the source (Right First Time)
  • The role of managers within a Lean environment
  • Lean Leadership
  • Valley of despair in relation to people’s expectations over time (Kubler-Ross)

Understand the following aspects of the Behaviour and Attitude dimension:

  • The difference between behaviour and attitude
  • The difference between traditional management and Lean management
  • The behaviour and attitude required for successful use of Lean
  • Behaviour and Attitude in relation to expectations surrounding a change in way of working

Know the key aspects of Problem Solving / Kaizen

  • Definition of Kaizen and Kaikaku as the two forms of improvement within Lean (continuous and step)
  • Overview of steps in the DMAIC method
  • Define phase: Definition of a problem
  • Measure phase: Definition of a Pareto chart and its use
  • Analyze: Definition of an Ishikawa (Fishbone) diagram and its use
  • Analyze phase: 5 Why method for root cause analysis
  • Improve phase: inputs for future state: VoC (Voice of the Customer), VoB (Voice of the Business), VoP (Voice of the Process), VoR (Voice of the Regulator
  • Control phase: explain Poka Yoke as a way to stop mistakes from happening, use examples e.g. checklists
  • A3 method

Understand the following aspects of Problem Solving/Kaizen:

  • Tools used in each phase of DMAIC cycle
  • Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen

reviews on our popular courses See All

The course was very helpful to pass the exam without any issue. The trainer had a very high profile of experience and knowledge.

Attended Certified Scrum Product Owner®(CSPO) Certification workshop in November 2018

The training was quite interesting. The trainers had very good knowledge on the topics. The session was very interactive with lots of fun=filled activities. It gave me a very new perspective towards the scrum process.

Attended Certified ScrumMaster®(CSM) workshop in February 2018

Very good training. The trainer explained the process step-by-step. Also, the reference material which was provided during the training is very useful for future reference. The training environment was also good. After this training, I got a good understanding of about the Scrum process and I've started to implement it in my projects now.

Attended Certified ScrumMaster®(CSM) workshop in July 2018

The training was to the point and very engaging. I would recommend this to anyone who want to learn agile practices.

Attended Certified ScrumMaster®(CSM) workshop in December 2017
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Simeon Velinov

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Merry Devadas

Advisory Technical Services Specialist at IBM from Bangalore, India
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Ganesh Palaniappan

GIS Technical Lead at Tech Mahindra from Chennai, India
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Bodhisatva Gautam

Technical Product Manager at GE Digital from Bangalore, India

Frequently Asked Questions

The Lean IT certification scheme is aimed at practitioner organisations looking to adopt Lean IT principles in the IT Service development and operations department. It is also aimed at professionals looking to become certified in Lean IT on various levels. Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.

The goal of Lean IT is to continuously improve the value delivered by IT organisations to their customers and the professionalism of IT people. With Lean IT Foundation, IT organisations can develop a continuous improvement mindset through: Understanding customer value processes that deliver this value, The way to manage performance, The way to organise, The required attitude and behaviours. KnowledgeHut’s training helps you prepare for the PEOPLECERT Lean IT Foundation certification and aim for a first time pass while simultaneously gaining skills to handle on-the-job challenges.

You may take the exam as many times as you wish. There is no upper limit of retakes.

Your online certificate will be available for you to download within two business days upon successful exam completion. A printed copy will be mailed to you shortly afterwards.

At present, there are no requirements for re-certification. It is valid for a lifetime.

Provisional results are available immediately after you finish the exam and official results are available within 2 business days.

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

Yes, the course fee includes the examination fee. KnowledgeHut will book the exams for you when you are ready.

Lean IT certifications are offered by the Lean IT Association, a non-profit organisation founded by three Examination Institutes – PEOPLECERT, APMG and EXIN. This is the first level of the Lean IT Certification scheme, and more advanced levels include the Lean IT Kaizen, Lean IT Leadership and Lean IT Coach.

No, there is no online/virtual course for Lean IT Certification Training. The Certification requires in-depth knowledge of the Lean ideology, which you get from our certified experts who lead the workshop.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

Please send in an email to, and we will answer any queries you may have!

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