Arshiya Sultana believes in driving consistent business results with quality. She has over 10 years of progressive successful career in IT, and in this period, Arshiya has assumed roles such as Android developer, Quality Assurance Analyst, Business Analyst, Scrum Master,Product Owner, Program Manager and Agile Coach.
Her non IT experience includes working as an audit consultant for a small firm and as a US Income Tax Return preparer, and at a later stage an income tax return reviewer. Arshiya has worked on small and large scale projects, distributed and co-located teams and implemented various agile frameworks such as Scrum, Kanban, XP, ScrumBan,ScrumBan XP and ScrumXP. She has also helped in implementing ITIL/ITSM with agile.
As an instructor, mentor and advisor, Arshiya has helped organizations uncover the underlying issues with agile implementation and help them successfully transform the mindset of their teams to true Agile mind set, and ultimately achieve the agility at the enterprise level. She is a well appreciated corporate trainer and her specialization is Scrum, Kanban, XP and DevOps.
I work in partnership with the CEO and I am responsible for establishing the company’s technical visions, developing the product roadmap and leading all aspects of the company‘s technology development. I am responsible for maintaining existing systems, while providing direction in all technology-related issues in support of information operations. I also play an integral role in setting the company’s strategic direction, development and future growth, positioning the company’s service offering as a leader in the travel industry.
Understand the vision and long term goals of the business and develop strategies, tactics and plans aligned to them.
Plan and deliver a quality service which meets or exceeds the expectations of internal and external customers.
Work in partnership with other AJR departments to ensure consistent customer service delivery.
Manage human resources, including forecasting headcount, recruiting, hiring, evaluating, mentoring, and disciplining staff.
Assert responsibility and accountability for management and leadership of team members.
Seek process improvements to increase customer satisfaction and departmental efficiency based on strategy and process change decisions.
Develop and maintain a positive working relationship with third party vendors to improve service delivery and ensure it meets the requirements
Seeks out new technologies, processes and application reviews to improve the functionality and performance of each department.
Lead BB projects and mentor GB and Lean Six Sigma Projects for various domains to make processes better, faster and cheaper. Drive continuous improvement as culture of quality across organization
Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations
Lead through hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
Act as a Change Agent and work closely with Operations, Transitions, Trainings, On-site teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches
I work with my clients to understand their business needs and help them in effectively formulating and executing the change management, DevOps implementation and Agile transformation program goals which will benefit employee development and enterprise growth.
Currently providing one to one personal and corporate training on following topics (classroom and online)
Atlassian User group leader for Hyderabad
Scrum Alliance User group leader for Hyderabad and Kerala
Speaker at Discuss Agile Conference Bangalore 2016 on topic 'Adopting devops as culture'
Speaker at Discuss Agile Conference Hyderabad 2016 on topic 'Building a successful product'
Speaker at Discuss Agile Conference Hyderabad 2015 on topic 'Agile estimation and conflict management'