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A professional having extensive experience in IT Governance, IT Service Management, Information Security, Consulting, Project Management, Customer engagement, Prospect conversion, Training, Audit and leading people & project teams. Poses’ excellent skills in defining and implementing effective policies and procedures & have excellent leadership, presentations and communication skills. Have handled the responsibilities in the areas mentioned below, for the projects across the globe, in IT & Telecom Industry.
Define IT Strategy, aligning to business strategy to meet business objectives
Define, Deploy and Monitor IT Services and IT Processes
To set and provide the direction to the IT Organization to achieve business goals & Objectives
Provide Consultancy Services & Project Management Services for ITSM, ITES & Telecom Projects.
Ensure the business retention and growth through effective business relationship management.
Achieving Service Delivery Objectives through Adherence to Quality & SLA needs, Improvement initiatives, Non-linearity derive etc.,
Conduct Training on IT Service Management & Project Management based on ITIL & PMP, and on Organization Processes etc.,
Certification & Training:
IT Service Management:
TIPA (Tudor IT Process Assessment) Lead Assessor
ISO 20000 (Trained)
Project Management Professional (PMP)
Quality Management: ISO 9001 (Trained)
Information Security: ISO 27001 (Trained)
A firm believer of that, “Business success can be seen only if customer see value in the services”, “Proactive Service Management is the secret of achieving service excellence”
Won 2nd Prize in the nation level debate competition on "Product, Program & Portfolio Management"