Course Discount

Milind Gawaskar Australia

Business Analyst

Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.


Tata Consultancy Services

ITSM / SIAM / ITIL Consultant at Global Consulting Practice 2012 - 2015

Maturity analysis
Data analysis
Process design
Workshop facilitation
Process documentation
Functional specification documentation
Process digitization
Functional testing
Process institutionalization
Process governance
Stakeholder management
Executive level relationship management
Audit and assurance
Process improvement
Business IT alignment
Organizational change management
Training and coaching


ITSM / SIAM / ITIL Consultant 2015 - 2016

Requirement Elicitation
Requirement Validation
Techno-Functional Feasibility Analysis
Functional Specification Documentation
Functional Testing
Cost Benefit Analysis
Program Management
Release Management
Stakeholder Management
Process institutionalization
Process Maturity Assessment
Process Standardisation
Process improvement
Process Digitization
Process governance
Audit and assurance
Stakeholder Management
Vendor Management
Organizational Change Management
Training and coaching

National Australia Bank

Business Analyst - Controls Transformation 2016 - 2017

Workshop facilitation
Requirement elicitation
Business process modeling
Business process reengineering
Stakeholder management
Training and coaching
Organizational change management
Obligation assessment
Controls effectiveness testing

Indepedent Freelancer

Corporate ITIL Trainer & Practitioner 2012 - Present

Courseware development
Corporate training


Management Consultant - CIO Service - Technology, Strategy and Architecture 2017 - Present


COBIT® 5 Foundation

Mar 2014 - Oct 2017

ITIL® Practitioner

Aug 2016 - Oct 2017

Process Modelling with BPMN

Sep 2016 - Oct 2017

ServiceNow Certified System Administrator

Apr 2017 - Oct 2017

Lean Digital

Apr 2017 - Oct 2017


University of Mumbai

Bachelor of Engineering 2001 - 2005

S P Jain School of Global Management

Global MBA 2010 - 2011

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