- An IT professional with over 15 years of experience..
· Sound knowledge and practical exposure to Application Maintenance & management with ability to work in team and handle production environment, pressure and demands.
· Ability to motivate and drive team to ensure adherence to SLA.
· Ability to prioritise activities and Multi-task in a fast-paced, deadline driven environment.
· Strong documentation, debugging and data analysis skills.
· Strong interpersonal communication skills.
· Exposure to Service Desk operations, Quality Process and Transition.