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Sam Elgawady Australia


A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.


Koala-IT Services

IT Trainer & Consultant | PMP Trainer | ITIL Trainer | SalesForce Consultant 2014 - Present

Hudson (Outsourced to Curtin University)
ITIL Trainer
ITSM Improvement project team member
Deliver process related sessions – ITIL / COBIT / Project Management
Improve and document processes in place
Develop training materials / Assessments / Presentations / LMS courses
Involved in planning and implementation of new processes (i.e. Incident Management / Problem Management / Knowledge Management / Service Catalogue / Service Design Coordination)
Dynamic Web Training (a member of group)
IT Trainer
Deliver Microsoft Technology Courses (To Corporates and Individuals)
Word / Excel / PowerPoint / Outlook / Visio / MS Project (All Levels)
Deliver Project Management Courses (PMP)

Kinetic IT

ITIL Trainer & Projects Specialist 2013 - 2014

Outsourced to BHP Billiton
Analyse, improve current IT processes. (i.e. Incident Management / Problem Management / Request fulfilment)
Plan, develop, and implement new IT processes (i.e. Knowledge Management / CSI)
Design, budget, implement and manage training programs and plans according to business needs, and project constraints.
Build, assign, manage and supervise training team and related activities.
Develop ServiceNow training materials and deliver hands on sessions.
Collect, analyse and prioritise stakeholders training needs (TNA).
Develop, customise and improve ITSM Processes documentation.


Salesforce Consultant & IT Trainer 2012 - 2013

Design, implement and manage LMS (Totara / Moodle / Canvas)
Design, budget, implement and manage new solution implementation project and plan according to business strategy, project schedule, scope and quality.
Plan, assign, manage and supervise change champions and related activities.
Deliver business solution (ERP & CRM) & technical courses.
Collect, analyse and prioritise stakeholders training needs (TNA).
Develop, customise and improve training materials.
Analyse and improve training processes.

Rio Tinto

IT Trainer & Consultant 2011 - 2012

SAP Trainer / IT Trainer / Project Management Specialist
Plan, schedule, deliver, manage and evaluate business solution related courses (SAP, Intranet & Portal, IT Customized courses), Provide support for training operations, LMS staff records management, develop and customise training materials, manage different training activities and processes.

Australian Institute of Commerce & Technology

IT Trainer 2010 - 2012

Deliver IT Courses Cert III & IV (Microsoft, CompTIA, Customised IT courses)
Deliver Soft-skills training (Project management, Customer Service).
Provide support for training operations, plan, scheduling and evaluate courses also support RTO processes activities.
Deliver Microsoft infrastructure and end users courses.


MS: Windows 7, Configuring

Dec 2015 - Present

Certificate IV Front-Line Management

Dec 2014 - Present

Certificate IV Training and Assessment

Jan 2011 - Present

MCTS: Windows 7, Configuration

Apr 2010 - Present


Curtin University of Technology

Master’s Degree 2014 - 2016

Ain Shams University

Bsc 1988 - 1992

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