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Improving Service Delivery with Kanban Method Training
Rated 5/5 based on 56 customer reviews

Improving Service Delivery with Kanban Method Training

Get the skills and expertise to bring in the Kanban change to improve processes and techniques for business benefits.

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Modes of Delivery

Classroom

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

Team/Corporate Training

Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.
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Description

Kanban is an approach to change management that works around the principle of minimal resistance, and encourages ongoing incremental and evolutionary changes to your current system. It creates order out of chaos, with its clear emphasis on prioritization and defining focus. Workflow and process problems are identified, and solutions are uncovered so that product delivery is streamlined and made consistent.

This two day course on Improving Service Delivery with Kanban method is in accordance with Scrum guidelines and LeanKanban University. The courseware is designed to include the necessary amount of information to create sufficient skills to start using the Kanban method in your organization. This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

What you will learn:

This course will help you:

  • Identify internal and external sources of dissatisfaction with the process
  • Analyze demand and capacity of the system
  • Simulate workflow
  • Create Kanban system
  • Choose a frequency of the various events / meetings
  • Identify service classes
  • Create a deployment plan for the Kanban system
You will also get
  • 2 days high-quality training
  • 16 PDUs and SEUs
  • Experiential learning with hands-on case studies and interactive exercises
  • Certificate of attendance from LeanKanban University
  • Membership and online profile at LeanKanban University
  • Electronic version of the book by David Anderson "Kanban: Successful Evolutionary Change for Your Technology Business", 2010

Key Features

Workshop duration-2 days or 16 hours
Course delivered by certified instructor
16 PDUs and 16 SEUs
Certificate of attendance from LeanKanban University
Membership and online profile at LeanKanban University
E-copy of the book “Kanban” by David J Anderson

Certification

Prerequisites:

There are no prerequisites for attending this training.

Certification

All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

  • Overview of Kanban method
      • History, principles, values
  • Internal and external sources of variability and dissatisfaction with the process
  • Analysis between system’s demand and capacity
  • Risk management with Kanban: Classes of Service
  • Kanban system design
      • Ticket design
      • Kanban boards design
      • Limiting work in progress (WIP)
      • Making policies explicit
  • Queues, flow control, metrics, measurements
      • Little's Law
      • Cumulative Flow Diagram
      • Lead time distribution chart
      • Control chart
  • Meetings in Kanban
  • Full-scale simulation of Kanban system

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I would like to thank KnowledgeHut team for the overall experience. I loved our trainer so much. Trainers at KnowledgeHut are well experienced and really helpful completed the syllabus on time, also helped me with live examples.

Attended Agile and Scrum workshop in May 2018

The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.

Attended PMP® Certification workshop in May 2018

I had enrolled for the course last week. I liked the way KnowledgeHut framed the course structure. The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts.

Attended Agile and Scrum workshop in May 2018

The course material was designed very well. It was one of the best workshops I have ever seen in my career. Knowledgehut is a great place to learn and earn new skills. The certificate which I have received after my course helped me get a great job offer. Totally, the training session was worth investing.

Attended Agile and Scrum workshop in May 2018

My special thanks to the trainer for his dedication, learned many things from him. I liked the way they supported me until I get certified. I would like to extend my appreciation for the support given throughout the training.

Attended Certified ScrumMaster®(CSM) workshop in May 2018

Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. It was a great platform to learn.

Attended PMP® Certification workshop in May 2018

KnowledgeHut has all the excellent instructors. The training session gave me a lot of exposure and various opportunities and helped me in growing my career. Trainer really was helpful and completed the syllabus covering each and every concepts with examples on time.

Attended PMP® Certification workshop in May 2018

I am really happy with the trainer because the training session went beyond expectation. Trainer has got in-depth knowledge and excellent communication skills. This training actually made me prepared for my future projects.

Attended Agile and Scrum workshop in May 2018
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Elyssa Taber

IT Manager.
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Vito Dapice

Data Quality Manager
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York Bollani

Computer Systems Analyst.
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Hillie Takata

Senior Systems Software Enginee
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Prisca Bock

Cloud Consultant
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Meg Gomes casseres

Database Administrator.
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Felicio Kettenring

Computer Systems Analyst.
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Rafaello Heiland

Prinicipal Consultant

Frequently Asked Questions

This program is designed for professionals who are responsible for process optimization, business performance and project management: managers, IT directors, heads of departments, middle managers, team leaders, project managers, technical managers, engineers, and anyone who is interested in the results of the work of the various groups of people. Also, this training will be useful to ScrumMasters, who want to help their teams to get to the next level.

This training is particularly suitable for those who:

  • Want to start working with Kanban systems and are looking for initial support,
  • Are already using a Kanban system and want to check whether its implementation matches to the best practices in the industry, and wish to get new ideas to improve their system.

Besides that, training helps synchronize understanding of Kanban for all participants and introduces a common "language" of terms – they can equally understand the terms, practices, and, most importantly, the purpose of process improvement using Kanban systems.

Kanban is an approach to change management that works around the principle of minimal resistance, and encourages ongoing incremental and evolutionary changes to your current system. It creates order out of chaos, with its clear emphasis on prioritization and defining focus. This two day course on Improving Service Delivery with Kanban method is in accordance with Scrum guides and LeanKanban University. This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

This course is the official training class of LeanKanban University, founded by David Anderson – the author of the Kanban method. It meets all requirements, covers the LKU program and is headed by an accredited trainer. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

The certificate is issued by the Lean Kanban University.

Along with the certificate you will also receive a lifetime membership to Lean Kanban University and a listing in the LKU Alumni Directory and a digital download of David Anderson's book.

No. This course requires in-depth understanding of Kanban principles which you will get from our experience instructors who conduct the workshop.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund.

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

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