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Improving Service Delivery with Kanban Method Training
Rated 5.0/5 based on 56 customer reviews

Improving Service Delivery with Kanban Method Training

Get the skills and expertise to bring in the Kanban change to improve processes and techniques for business benefits.

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Modes of Delivery

Classroom

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

Team/Corporate Training

Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.

Description

Kanban is an approach to change management that works around the principle of minimal resistance, and encourages ongoing incremental and evolutionary changes to your current system. It creates order out of chaos, with its clear emphasis on prioritization and defining focus. Workflow and process problems are identified, and solutions are uncovered so that product delivery is streamlined and made consistent.

This two day course on Improving Service Delivery with Kanban method is in accordance with Scrum guidelines and LeanKanban University. The courseware is designed to include the necessary amount of information to create sufficient skills to start using the Kanban method in your organization. This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

What you will learn:

This course will help you:

  • Identify internal and external sources of dissatisfaction with the process
  • Analyze demand and capacity of the system
  • Simulate workflow
  • Create Kanban system
  • Choose a frequency of the various events / meetings
  • Identify service classes
  • Create a deployment plan for the Kanban system
You will also get
  • 2 days high-quality training
  • 16 PDUs and SEUs
  • Experiential learning with hands-on case studies and interactive exercises
  • Certificate of attendance from LeanKanban University
  • Membership and online profile at LeanKanban University
  • Electronic version of the book by David Anderson "Kanban: Successful Evolutionary Change for Your Technology Business", 2010

Key Features

Workshop duration-2 days or 16 hours
Course delivered by certified instructor
16 PDUs and 16 SEUs
Certificate of attendance from LeanKanban University
Membership and online profile at LeanKanban University
E-copy of the book “Kanban” by David J Anderson

Certification

Prerequisites:

There are no prerequisites for attending this training.

Certification

All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

  • Overview of Kanban method
      • History, principles, values
  • Internal and external sources of variability and dissatisfaction with the process
  • Analysis between system’s demand and capacity
  • Risk management with Kanban: Classes of Service
  • Kanban system design
      • Ticket design
      • Kanban boards design
      • Limiting work in progress (WIP)
      • Making policies explicit
  • Queues, flow control, metrics, measurements
      • Little's Law
      • Cumulative Flow Diagram
      • Lead time distribution chart
      • Control chart
  • Meetings in Kanban
  • Full-scale simulation of Kanban system

Our Students See All

Very well conducted. Proactive management from the moderator, many exercises, hence quite practical, minimizing theoretical overload. Very pleased with the learning, for new starters as well as more experienced participants. Great experience sharing.

Attended workshop in February 2018

The experience over the two-day course was fantastic. It was not a dry explanation of the Scrum framework. Instead, a practical, example driven 2 days where we worked through all elements of the Scrum framework. I would have no hesitation in recommending Marco Mulder as a Scrum Master trainer or as a business Scrum coach within a commercial environment. His experience in this field was clear and impressive.

Attended workshop in April 2018

Knowledge Hut experience has been very good, this is my second registration with them directly and had total 3 registrations with them. The Trainer, Venue, Course material, Food and other logistics are well organized and managed. Special thanks to Lalit who takes extra effort to help and coordinate on everything. I am happy to take up other courses offered with Knowledge Hut and recommend others also to consider.

Attended workshop in April 2018

Marco is a brilliant Scrum coach. I had the pleasure to attend Certified Scrum Master training with Marco as a trainer. I was particularly impressed by Marco's hands on experience that sets him as a captivating knowledgeable trainer. Marco has a very unique approach as a trainer in which he actively engages all participants regardless of their background. And I still keep the really inspiring book on SCRUM he gave to me along with the planning poker cards we used to do task estimation! As a Scrum coach, Marco earns my highest recommendation.

Attended workshop in October 2017
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Sebastian Walter

Expert Vice President at Bain & Company from Berlin, Germany
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Tim Parks

Head of Engineering Systems & Services at Vanderbilt International (IRL) Ltd from Dublin, Ir
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Santosh Setty

Business Analyst at IBM from Bangalore,India
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Islam Shalaby

Software Engineer at HERE from Berlin, Germany

Frequently Asked Questions

This program is designed for professionals who are responsible for process optimization, business performance and project management: managers, IT directors, heads of departments, middle managers, team leaders, project managers, technical managers, engineers, and anyone who is interested in the results of the work of the various groups of people. Also, this training will be useful to ScrumMasters, who want to help their teams to get to the next level.

This training is particularly suitable for those who:

  • Want to start working with Kanban systems and are looking for initial support,
  • Are already using a Kanban system and want to check whether its implementation matches to the best practices in the industry, and wish to get new ideas to improve their system.

Besides that, training helps synchronize understanding of Kanban for all participants and introduces a common "language" of terms – they can equally understand the terms, practices, and, most importantly, the purpose of process improvement using Kanban systems.

Kanban is an approach to change management that works around the principle of minimal resistance, and encourages ongoing incremental and evolutionary changes to your current system. It creates order out of chaos, with its clear emphasis on prioritization and defining focus. This two day course on Improving Service Delivery with Kanban method is in accordance with Scrum guides and LeanKanban University. This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

This course is the official training class of LeanKanban University, founded by David Anderson – the author of the Kanban method. It meets all requirements, covers the LKU program and is headed by an accredited trainer. All participants will receive the official internationally recognized certificate of attendance from LeanKanban University.

The certificate is issued by the Lean Kanban University.

Along with the certificate you will also receive a lifetime membership to Lean Kanban University and a listing in the LKU Alumni Directory and a digital download of David Anderson's book.

No. This course requires in-depth understanding of Kanban principles which you will get from our experience instructors who conduct the workshop.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund.

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

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