Improving Service Delivery with Kanban Method

Get the skills and expertise to bring in the Kanban change across your organization

  • Learn how to improve processes and techniques using Kanban methods
  • Learn to identify and implement process improvements across the organization
  • Create a Kanban system and simulate efficient workflows for all projects
  • 400,000 + Professionals trained
  • 250 + Workshops every month 
  • 100 + Countries and Counting 

Welcome Efficiency with Kanban

Kanban is an approach to change management that works around the principle of minimal resistance and encourages ongoing incremental changes to the current system. It creates order out of chaos with its emphasis on prioritization and defining focus. Workflow and process problems are identified, and solutions are uncovered to streamline product delivery.

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  • 2-Day Live, Instructor-Led Online Training

  • Earn 16 PDUs and 16 SEUs

  • Real-World Simulations, Case Studies

  • Access a Digital Library of Learning Resources

  • Certificate of attendance from Kanban University

  • Membership and online profile at Kanban University

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered over 350,000 professionals with certifications in Agile.

Learn from Industry Experts

Interact and engage with certified instructors who are also industry experts.

Learn from an Advanced Curriculum

Get the latest skills and master all concepts with the latest and the most updated curriculum.

Hands-On Training

Learn with the help of practical case studies, hands-on exercises, and guided coding practice.

Build From the Basics

Learn concepts from scratch by learning through step-by-step guidance and detailed feedback.

Reviews by Professionals

Get a detailed review and feedback from professional developers


Prerequisites for this Course

There are no prerequisites for this course.

Who should attend the Service Delivery with Kanban Course?

Project Managers

IT Directors

Department Heads of departments

Mid-Level Managers

Team Leaders

Technical Managers



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What you will learn

Overview of Kanban method

Learn about the history of Kanban and its principles and values

Process Variabilities

Learn to identify internal and external sources of variability within processes

System Demand and Capacity

Understand how to analyze demand and capacity of the system

Risk Management

Identify service classes within the Kanban methodology

Kanban System Design

Learn how to create a Kanban system for your organization

Metrics and Measurements

Use tools like the Control Chart and the Cumulative Flow Diagram

Transform Your Workforce

Introduce Your Teams to Kanban

Enable your teams with the skills required to start using Kanban for all their projects. This training program will help them eliminate obsolete processes.

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills

500+ Clients

Service Delivery with Kanban Curriculum

Download Curriculum

Learning Objectives

  • History, principles, values

Learning Objectives 

  • Internal sources of variability
  • External sources of variability

Learning Objectives

  • Internal sources of dissatisfaction
  • External sources of dissatisfaction

Learning Objectives

  • Balancing system demand with capacity

Learning Objectives

  • Various services classes within risk management
Learning Objectives
  • Ticket design
  • Kanban boards design
  • Limiting work in progress (WIP)
  • Making policies explicit
Learning Objectives
  • Little's Law
  • Cumulative Flow Diagram
  • Lead time distribution chart
  • Control chart

Learning Objectives

  • Frequencies of the various meetings

Learning Objectives

  • Create a deployment plan for the Kanban system

Service Delivery with Kanban – FAQs

Kanban Training

During this two-day course, a variety of topics will be covered in the context of Kanban systems, design, and workflows. The following are the practical skills you’ll gain on course completion:

  • Identifying internal and external sources of dissatisfaction with the process
  • Analyzing the system demand and capacity
  • Simulating workflows
  • Creating Kanban systems
  • Choosing a frequency of various events/meetings
  • Identifying service classes
  • Creating a deployment plan for the Kanban system

These skills will help you introduce the Kanban method within your organization properly. This is immensely helpful to ScrumMasters looking to go to the next level.

This program is designed for professionals who are responsible for process optimization, business performance and project management:

  • Project Managers
  • IT Directors
  • Department Heads of departments
  • Mid-Level Managers
  • Team Leaders
  • Technical Managers
  • Engineers

This training is particularly suitable for those who:

  • Want to start working with Kanban systems and are looking for initial support
  • Are already using a Kanban system and want to check whether its implementation matches to the best practices in the industry.

There are no prerequisites for this course.

Workshop Experience

Currently, all our courses are offered online as live, interactive, trainer-led sessions where you will get to learn directly from the trainer with opportunities to discuss and clear doubts.

Our instructors are top Microsoft-certified trainers with several years of industry experience. They also have hands-on experience and will be able to tell you the practical aspects of what you are learning.

Our courses are delivered through live interactive virtual classrooms and can be structured over four days or more.

Our training focuses on interactive learning. Most class time is dedicated to hands-on exercises, lively discussions, and team collaboration, all facilitated by the trainer who is an experienced Microsoft Power Platforms consultant. The focus is on finding practical solutions to real-world scenarios in various projects environments, both big and small.

No, you do not need to record the sessions, the sessions will be auto recorded on our LMS, you will be able to refer to them.

What learners are saying

Madeline R Front-End Developer

I know from first-hand experience that you can go from zero and just get a grasp on everything as you go and start building right away. 

Attended Full-Stack Development Bootcamp workshop in July 2022

Eden Knight Data Analyst

I successfully transitioned my career I am a SDE who was unhappy with my job. I took a giant leap of faith and transitioned to a Data Science career after completing KnowledgeHut’s Data Science bootcamp. I love the challenges and the paycheck! Thank you Knowledgehut for giving me the confidence that I could do it. All of you who are not too happy with your present role- there's a whole world of opportunity out there. Take the first step.

Attended Data Science Bootcamp workshop in July 2021

Emma Smith Front-End Engineer

KnowledgrHut’s Front-End Developer Bootcamp helped me acquire all the skills I require. The learn-by-doing method helped me gain work-like experience and helped me work on various projects. 

Attended Front-End Development Bootcamp workshop in May 2021

Christean Haynes Senior Web Developer

All my questions were answered clearly with examples. I really enjoyed the training session and am extremely satisfied with the overall experience. Looking forward to similar interesting sessions. KnowledgeHut's interactive training sessions are world class and I highly recommend them .

Attended PMP® Certification workshop in July 2020

York Bollani Computer Systems Analyst.

I had enrolled for the course last week at KnowledgeHut. The course was very well structured. The trainer was really helpful and completed the syllabus on time and also provided real world examples which helped me to remember the concepts.

Attended Agile and Scrum workshop in February 2020

Anabel Bavaro Senior Engineer

The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut. I really liked the way the trainer explained the concepts. He was very patient and well informed.

Attended Certified ScrumMaster (CSM)® workshop in August 2020

Meg Gomes casseres Database Administrator.

The Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. I would certainly recommend it to my team.

Attended PMP® Certification workshop in January 2020

Garek Bavaro Information Systems Manager

Knowledgehut is among the best training providers in the market with highly qualified and experienced trainers. The course covered all the topics with live examples. Overall the training session was a great experience.

Attended Agile and Scrum workshop in February 2020

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