Improving Service Delivery with Kanban Method

Get the skills and expertise to bring in the Kanban change across your organization

  • Learn how to improve processes and techniques using Kanban methods
  • Learn to identify and implement process improvements across the organization
  • Create a Kanban system and simulate efficient workflows for all projects
  • 350,000 + Professionals trained
  • 250 + Workshops every month 
  • 100 + Countries and Counting 

Welcome Efficiency with Kanban

Kanban is an approach to change management that works around the principle of minimal resistance and encourages ongoing incremental changes to the current system. It creates order out of chaos with its emphasis on prioritization and defining focus. Workflow and process problems are identified, and solutions are uncovered to streamline product delivery.

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  • 2-Day Live, Instructor-Led Online Training

  • Earn 16 PDUs and 16 SEUs

  • Real-World Simulations, Case Studies

  • Access a Digital Library of Learning Resources

  • Certificate of attendance from Kanban University

  • Membership and online profile at Kanban University

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered over 350,000 professionals with certifications in Agile.

Learn from Industry Experts

Interact and engage with certified instructors who are also industry experts.

Learn from an Advanced Curriculum

Get the latest skills and master all concepts with the latest and the most updated curriculum.

Hands-On Training

Learn with the help of practical case studies, hands-on exercises, and guided coding practice.

Build From the Basics

Learn concepts from scratch by learning through step-by-step guidance and detailed feedback.

Reviews by Professionals

Get a detailed review and feedback from professional developers


Prerequisites for this Course

There are no prerequisites for this course.

Who should attend the Service Delivery with Kanban Course?

Project Managers

IT Directors

Department Heads of departments

Mid-Level Managers

Team Leaders

Technical Managers



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What you will learn

Overview of Kanban method

Learn about the history of Kanban and its principles and values

Process Variabilities

Learn to identify internal and external sources of variability within processes

System Demand and Capacity

Understand how to analyze demand and capacity of the system

Risk Management

Identify service classes within the Kanban methodology

Kanban System Design

Learn how to create a Kanban system for your organization

Metrics and Measurements

Use tools like the Control Chart and the Cumulative Flow Diagram

Transform Your Workforce

Introduce Your Teams to Kanban

Enable your teams with the skills required to start using Kanban for all their projects. This training program will help them eliminate obsolete processes.

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills

500+ Clients

Service Delivery with Kanban Curriculum

Download Curriculum

Learning Objectives

  • History, principles, values

Learning Objectives 

  • Internal sources of variability
  • External sources of variability

Learning Objectives

  • Internal sources of dissatisfaction
  • External sources of dissatisfaction

Learning Objectives

  • Balancing system demand with capacity

Learning Objectives

  • Various services classes within risk management
Learning Objectives
  • Ticket design
  • Kanban boards design
  • Limiting work in progress (WIP)
  • Making policies explicit
Learning Objectives
  • Little's Law
  • Cumulative Flow Diagram
  • Lead time distribution chart
  • Control chart

Learning Objectives

  • Frequencies of the various meetings

Learning Objectives

  • Create a deployment plan for the Kanban system

Service Delivery with Kanban – FAQs

Kanban Training

During this two-day course, a variety of topics will be covered in the context of Kanban systems, design, and workflows. The following are the practical skills you’ll gain on course completion:

  • Identifying internal and external sources of dissatisfaction with the process
  • Analyzing the system demand and capacity
  • Simulating workflows
  • Creating Kanban systems
  • Choosing a frequency of various events/meetings
  • Identifying service classes
  • Creating a deployment plan for the Kanban system

These skills will help you introduce the Kanban method within your organization properly. This is immensely helpful to ScrumMasters looking to go to the next level.

This program is designed for professionals who are responsible for process optimization, business performance and project management:

  • Project Managers
  • IT Directors
  • Department Heads of departments
  • Mid-Level Managers
  • Team Leaders
  • Technical Managers
  • Engineers

This training is particularly suitable for those who:

  • Want to start working with Kanban systems and are looking for initial support
  • Are already using a Kanban system and want to check whether its implementation matches to the best practices in the industry.

There are no prerequisites for this course.

Workshop Experience

Currently, all our courses are offered online as live, interactive, trainer-led sessions where you will get to learn directly from the trainer with opportunities to discuss and clear doubts.

Our instructors are top Microsoft-certified trainers with several years of industry experience. They also have hands-on experience and will be able to tell you the practical aspects of what you are learning.

Our courses are delivered through live interactive virtual classrooms and can be structured over four days or more.

Our training focuses on interactive learning. Most class time is dedicated to hands-on exercises, lively discussions, and team collaboration, all facilitated by the trainer who is an experienced Microsoft Power Platforms consultant. The focus is on finding practical solutions to real-world scenarios in various projects environments, both big and small.

No, you do not need to record the sessions, the sessions will be auto recorded on our LMS, you will be able to refer to them.

What learners are saying

Zach B Back-End Developer

The syllabus and the curriculum gave me all I required and the learn-by-doing approach all through the boot camp was without a doubt a work-like experience! 

Attended Back-End Development Bootcamp workshop in June 2021

Dave Nigels Full Stack Engineer

The learn by doing and work-like approach throughout the bootcamp resonated well. It was indeed a work-like experience. 

Attended Back-End Development Bootcamp workshop in May 2021

Madeline R Developer

I know from first-hand experience that you can go from zero and just get a grasp on everything as you go and start building right away. 

Attended Back-End Development Bootcamp workshop in April 2021

Bob Cilliers Full Stack Engineer

The curriculum gave me everything I needed and the learn by doing approach throughout the bootcamp was indeed a work-like experience. 

Attended Full-Stack Development Bootcamp workshop in April 2021

Rosabelle Artuso .NET Developer

The course which I took from Knowledgehut was very useful and helped me to achieve my goal. The course was designed with advanced concepts and the tasks during the course given by the trainer helped me to step up in my career. I loved the way the technical and sales team handled everything. The course I took is worth the money.

Attended PMP® Certification workshop in August 2020

York Bollani Computer Systems Analyst.

I had enrolled for the course last week at KnowledgeHut. The course was very well structured. The trainer was really helpful and completed the syllabus on time and also provided real world examples which helped me to remember the concepts.

Attended Agile and Scrum workshop in February 2020

Sherm Rimbach Senior Network Architect
Trainer really was helpful and completed the syllabus covering each and every concept with examples on time. Knowledgehut staff was friendly and open to all questions.

Attended Certified ScrumMaster (CSM)® workshop in February 2020

Matteo Vanderlaan System Architect

I was totally impressed by the teaching methods followed by Knowledgehut. The trainer gave us tips and tricks throughout the training session. The training session gave me the confidence to do better in my job.

Attended Certified ScrumMaster (CSM)® workshop in January 2020

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