Advance your IT Career with ITSM Certifications

In a world of rapidly changing technology, how you use technology drives the outcomes you desire. The appropriate ITSM framework begets seamless collaboration and top-notch productivity. This is where ITSM comes into the picture. Organizations leverage this strategic approach to deliver a complete end-user experience by enabling top-notch business processes. ITSM defines the roles of every department dealing with IT services. Thus, yielding superior productivity, reduced operational expenses, and a streamlined business process.

Hence, you will be in high demand if you are skilled at maintaining company IT infrastructure, managing company data, and smoothly leading IT services that will help meet business goals, ensure company success, and deliver value to customers.

You can start your ITSM career or accelerate it by enrolling for our expert led ITSM certification courses. We offer a wide range of top ITSM courses such as ITIL® 4 Strategist Direct, Plan and Improve Training, ITIL® Intermediate Continual Service Improvement Training, TOGAF® PREP COURSE (Levels 1 & 2 Combined) Version 9.2, ITIL® 4 Specialist: Drive Stakeholder Value Training, ISO 27000 Foundation Certification Course, and more. As a certified partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®, KnowledgeHut offers you a competitive edge with comprehensive exam training that helps you to acquire certifications from internationally recognised accreditation bodies.

With an ITSM Certification, you become a key contributor to your organization’s growth and scale your career as an ITSM professional. KnowledgeHut is a globally recognized Market Leader in digital skills transformation. Our stellar pool of instructors comprises leading industry professionals with decades of technical experience across domains spanning Technology, Telecommunications, Financial Services, Health, Automotives, Energy, and Retail amongst others. We follow the mantra of practice while learning and so our courses are powered by practice exercises, case studies, activities, mock tests, and more to strengthen your fundamental knowledge.

ITSM professionals are experiencing a stellar demand across multiple industries such as Telecommunications, Technology, eCommerce, Retail, Health, Manufacturing, and more. The ITSM job market is growing at an exponential rate, and it is an ideal time to build a highly rewarding career in ITSM. You can get a head start by enrolling for KnowledgeHut’s best-in-class ITSM courses.

Explore our IT Service Management Courses

Be it Aerospace, Healthcare, Entertainment, Banking, Telecommunications, Energy, Technology, or Government, aligning IT services with business goals is the need of the hour in every industry. However, the availability of skilled IT professionals with the right knowledge does not match the demand. According to the National Federation of Independent Business, over half of small firms reported being unable to locate competent IT applicants to fill job positions in 2017. That’s why the demand for IT professionals is on the rise. Professionals with a solid understanding of Service Management, Components of Service Value, Architecture Development Method, Information Systems Acquisitions, Development, and Maintenance, TOGAF Principles, and more can embark on remarkable career opportunities in Fortune 100 and 500 companies.

You can learn ITSM and be among the first to fill this gap by leveraging KnowledgeHut’s top ITSM training courses. Get globally recognized certifications and acquire in-demand ITSM skills through our best IT Service Management Courses that will empower you to improve information systems processes, manage data efficiently, make processes more cost-efficient, minimize business disruptions and offer greater customer value.

KnowledgeHut takes pride in its elite panel of experienced trainers and its immersive learning experience. Learn from the best in the field and unlock your true potential. Enroll for our courses and learn from the best in the business.

What Learners Are Saying

KnowledgeHut is an outcome-focused global ed-tech company. We are dedicated to quality training and committed to seeing our learners unlock their true potential through skills development and prosper as exceptional IT Service Management professionals. Enroll for our industry-leading ITSM courses and gain in-demand skills to achieve your career goals. Our learners have acquired industry-leading certifications and have been placed in some of the most renowned organizations around the globe. Here is what they have to say about their ITSM training experience with KnowledgeHut.

ITSM Lifecycle

IT services in an enterprise have a major impact on different departments in the organization. Consequently, IT Services Management has become an important component for business success since the volume of business that is done online keeps increasing. Understand the different aspects of ITSM involved in an enterprise wide IT environment.

Life cycle

Eligibility and Prerequisites

The qualifying criteria for each course vary depending on the corresponding certification exam. For additional information on our ITSM courses, explore the various ITSM certification programs we offer. 

  • There are no prerequisites to attend our ITSM certification courses.
  • Basic knowledge of IT processes is an advantage. 

Who Should Take Our ITSM Programs

  • IT Professionals 
  • Business Managers 
  • Business Process Owners 
  • Project Managers 
  • ITSM Managers 
  • Professionals interested in ITIL Framework 

ITSM Courses, Duration, and Fees

We offer the best ITSM training online to assist you in your quest to become an IT service management professional. From the various divisions of ITIL to TOGAF certifications, we have you covered. Our courses are delivered by expert IT Service managers with a wealth of experience and knowledge to impart and impact aspiring students. Furthermore, our courses are packed with Case Studies, Assignments, Activities, Mock Tests, Sample Papers, and more to strengthen your fundamental skills.

Here is an overview of our IT Service Management courses online, duration, and fees. Reach out to our experts to identify the course that suits your career ambition the best.

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Frequently Asked Questions

IT Service Management is a strategic approach to IT management that focuses on customer value. ITSM clearly outlines each individual's and department's roles and responsibilities in terms of IT services. It enables better production, reduced costs, and offers higher end-user satisfaction. 

Various certifications fall under the IT Service Management domain and ITIL is one of them. The Information Technology Infrastructure Library (ITIL) is a framework for IT service management that includes the latest best practices for the smooth functioning of IT services. 

ITIL 4 is the world’s most popular ITSM framework. It is the outcome of the contribution of more than 150 industry experts, contributors, and writers along with a new ITIL Development Group, which comprises more than 2000 members who represent many of the largest organizations around the world. 

ITSM is bringing IT services to align with business objectives through skilled management. ITSM comprises all the processes and activities involved in designing, developing, delivering, and supporting IT services. ITSM practices empower enterprises to successfully deliver IT services to their customers.

There are various certifications that fall under IT Service management that are available for aspiring candidates to skill up and master IT Service Management and boost their IT careers. 

The exam fee is one of the costs associated with the ITIL Certification. The exam pricing varies depending on the level of ITIL Certifications you choose. All ITIL exam fee costs are covered in our ITIL certification course fees. 

Different ITIL Exam costs are indicated on the PeopleCert official website. 

An ITSM tool is software that is used to provide IT services. ITSM tools are designed to help organizations improve their efficiency, effectiveness, control, service, and customer experience.

ITSM requires tools that can monitor every component of a business system and attempt to head off performance problems. Jira is an example of a popular ITSM software used in organizations to track work across the enterprise through an open, collaborative platform. 

At the heart of ITIL is Service Management. IT service management aims to optimize the value delivered and acquired through technologically driven products and services.

Service management is a set of specialized organizational competencies that enable consumers to get value in the form of services. These competencies include tangible and intangible assets like money, people, and equipment, as well as knowledge, management, and skills.  

After deciding on the ITSM credential you desire, there are three easy steps you must follow to become an ITSM Professional

Check Your Eligibility 

Different ITSM certifications will have different educational and work experience requirements to apply for the corresponding exam. Choose the course that is the most closely aligned to your career aspirations.

Self-Study Or Get Trained 

Prepare for the exam and clear it. You can either choose to study on your own or enroll in professional IT service management training online from KnowledgeHut where you will learn from pros! ITSM Courses from accredited training centers will give you a learning edge and help you ace your exam on the first try. 

Become ITSM certified! 

You can now download your ITSM Certificate, flaunt it, and become a leader in your ITSM team! 

IT service management, often referred to as ITSM, is the art of implementing, administering, and providing IT services to satisfy an organization's needs. It ensures that the right people, processes, and technology are in place to provide value. 

Holders of this credential are viewed by employers as specialists who can blend business strategy with information technology. As a certified candidate, you will be able to manage, plan, and deliver quality IT services.

The IT Service Desk or Help Desk serves as a central contact platform for the organization and its customers and is a popular example of ITSM services. Using a virtual agent, an online help desk can answer questions about common topics like “How do I reset my password?” “Why is the network slow?” and “How do I connect to a VPN remotely”? 

The ITSM Process Manager is a subject matter expert responsible for overseeing the daily governance of the ITIL-based global ITSM process framework. The ITSM Process manager is in charge of enforcing, monitoring, measuring, and constantly improving one or more process areas.

This role necessitates a strong focus on customer satisfaction, operational stability, and significant incident reduction. The Process Manager actively works with the digital and service provider teams to ensure that assigned ITIL procedures are carried out smoothly. 

ITSM helps organizations plan, design, deliver, operate, and control IT services by incorporating best practices for IT service improvement. 

Whether you're a newbie hoping to improve your abilities or an experienced professional looking to broaden your knowledge, there are several ITSM certification courses available for your knowledge & growth. 

ITIL v 4, one of the most prominent ITSM frameworks, is available as an IT Service Management certification course from KnowledgeHut. The certification levels in the ITIL 4 scheme are classified as follows: 

  • ITIL 4 Foundation 
  • ITIL 4 Managing Professional 
  • ITIL 4 Strategic Leader 
  • ITIL Master Certificate 

An ITSM course will help ambitious IT professionals and students gain skills in IT Service Management and develop their IT careers. Enroll for an IT Service Management online course with KnowledgeHut and begin your journey as a competent ITSM professional.  

The IT Service Management course syllabus differs in complexity according to the certification at hand. Various IT Service Management certifications are available to aspiring candidates from beginner level to more advanced IT Service Management Credentials. 

The complexity of the exam lies in the advancement of the certificate you are pursuing and your experience and knowledge in that domain. 

You may jumpstart your IT career by enrolling in an IT Service Management certification online from knowledgeHut and gaining the professional skills necessary for a successful career. 

Various ITSM certificates are available to help you skill up and achieve your dreams, ranging from beginner level to more advanced qualifications. 

IT service management is a vast field of study, you can follow the ITSM certification path where you start with an IT Service Management course that would benefit your earning needs the most and enable you to progress to advanced certifications. Organizations seek skilled ITSM professionals to lead IT teams & meet business goals.

The ITSM Analyst is responsible for creating and refining processes for the IT Team. The analyst will leverage IT Service Management best practices to create a unified working environment in which all IT functions collaborate to achieve business goals. The analyst will work closely with IT teams and business partners to improve the value of IT services deployed across the enterprise. 

ITSM is focused on aligning IT services with business objectives to help an organization grow. ITSM involves designing, delivering, managing, and enhancing the IT services that a company delivers to its customers. 

ITSM processes generally include five stages based on the ITIL framework — Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. All of these stages, or phases hold equal importance in IT Service Management. 

Be it Aerospace, Healthcare, Entertainment, Technology, Retail, Banking or Finance, IT service management is crucial to help organizations blend their IT services with their business goals. There is a 70% adoption level of ITIL across Industries.

Thousands of organizations worldwide have adopted IT Service Management. Organizations such as NASA, the UK National Health Service (NHS), and Disney are some of the most prominent ones to do so. 

Absolutely! IT service management is the process through which IT teams oversee the end-to-end delivery of IT services to their clients. It is predicted that the global cloud ITSM market would exceed $12 billion by 2025.

Certified ITSM professionals are in high demand today and will be in the future. Industries like Aerospace, Healthcare, Entertainment, Technology, Retail, Banking, and Finance are looking for ITSM professionals who can drive better production, optimize costs, and deliver higher customer satisfaction.  According to industry leaders, ITSM is more crucial than ever.  

It certainly is! ITSM is about how an organization seamlessly runs its business by combining its IT & digital services to meet business objectives. Certified IT service management professionals are in high demand across various industries. 

In India, the national average income for an ITSM Consultant is INR 9,40,598 per year (Glassdoor). Enrolling in one of the various ITSM certification online courses will give you a head start in the IT industry and advance your IT career.  

IT Service Management is a broad spectrum and there are various credentials under the IT service management domain to help aspiring IT students and professionals to skill up and achieve their career goals.

The length of time it takes to obtain an ITSM credential would depend on the type of course you choose. Every ITSM certification is followed by an exam that you need to clear, that tests your knowledge and skill. The ITIL 4 Foundation is one of the most popular entry-level ITSM certificate courses that candidates start with.

Once you clear the exam you can download your certificate and flaunt your newly earned ITSM credential. 

ITSM certification course fees and exam costs differ according to the type of ITSM certificate you choose and the training provider you decide to go with.

Training with KnowledgeHut, you will benefit from having the exam costs covered in our course fees, as well as group discounts and scholarship deals. Learn IT service management and earn an ITSM certification salary that will pay you more than your noncertified peers. 

The most effective and efficient way to study for ITSM certifications is to enroll in an ITSM course online from a reputable training provider such as KnowledgeHut. Professional training will give you a learning edge, help you ace your exam, and prepare you for the job.

The best ITSM certifications are different for different people. You need to choose a certification that will benefit you the most in terms of your level of experience and the skills you desire.  

Without a doubt! KnowledgeHut's online IT Service Management certification courses are all legitimate and valid. After finishing each course, you will receive a course completion certificate. We are also an AXELOS Institute Premier Authorized Training Partner (ATP) and a PeopleCert Accredited Training Organization (ATO). 

The importance of IT Service Management within an organization is witnessed across industries and around the globe. Various sectors are incorporating ITSM practices to help their businesses flourish. ITSM is popular in the US, Cannada, Europe, Asia, and Africa.   

The duration of your IT Service Management training online would depend on the ITSM course you are pursuing, the training provider you enroll with, and the mode of training you choose. For example, KnowledgeHut offers ITIL 4 Foundation Online training that spans two days. 

To get equipped with IT service expertise and boost your IT career, you can enroll in any ITSM courses online offered by Authorized Training Institutes like KnowledgeHut. ITSM certificates range from beginner level to more advanced qualifications.

For example, the ITIL Foundation is an entry-level credential while the ITIL 4 Strategic Leader is an advanced ITSM credential sought by professionals with solid work experience. 

An excellent ITSM training course from a reputable Institute such as KnowledgeHut will provide you with a competitive advantage and mold you into a competent ITSM professional. You'll advance your IT career and earn far more than your non-certified peers. 

The ITIL 4 certifications are the most well-known and sought-after IT Service Management certifications across the world. According to ITSM estimates, the ITIL framework for IT service management is employed by around 45 percent of enterprises worldwide.

The certification levels in the ITIL 4 scheme are classified as follows:

  • ITIL 4 Foundation 
  • ITIL 4 Managing Professional 
  • ITIL 4 Strategic Leader 
  • ITIL Master Certificate 

There are various ITSM certificates available to help you skill up and achieve your dreams, ranging from beginner level to more advanced qualifications. You need to follow the ITSM certification path that best suits your learning needs and level of experience before progressing to advanced-level certifications.

For example, ITIL 4 offers a range of IT service management credentials that are pursued in order of their classifications.

  • ITIL 4 Foundation 
  • ITIL 4 Managing Professional 
  • ITIL 4 Strategic Leader 
  • ITIL Master Certificate 

IT service management is the art of implementing, administering, and providing IT services to meet the demands of a company. It ensures that the appropriate people, procedures, and technology are in place to provide high value.

Holders of this credential are viewed by employers as specialists who can blend business strategy with information technology. As a certified candidate, you will be able to manage, plan, and deliver quality IT services. 

Different ITSM certifications will have different educational and work experience requirements you would have to fulfill to apply for the corresponding exam.

Depending on your career goals and your level of experience, you need to choose an ITSM credential that would reward you the most.