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Cancellation & Refund Policy

PUBLIC - CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):

This will include registrant application to any of Knowledgehut's scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants signing up by way of a Purchase Order or special pricing offers availed by customers . All cancellations and reschedules must be notified over email.

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER

  • Cancellation requests received within 48 hours of registration would be offered a full refund. After 48 hours and up to ten (10) calendar days prior to the training, your refund will be processed after deducting 10% (of the Standard Fee of the course) as cancellation charges.
  • Cancellation requests received less than ten (10) calendar days to the training would not be offered a refund. As a one-time courtesy, we could allow you to apply 50% of your payment towards a future training program selected within sixty (60) days of the cancellation request date. Thereafter, the period would be considered lapsed with no refunds. The remaining 50% of the training fee paid will be accounted as cancellation charges.
  • Reschedule requests received less than five (5) calendar days to the training would be credited to a future training but with an additional payment of 10% (of the standard fee for the course) as reschedule charges. Reschedule requests received greater than five (5) calendar days would be credited to a future training program without any charges. The future training program must be selected within sixty (60) days of the reschedule request date. Thereafter, the period would be considered lapsed with no refunds.
  • Registrant substitutions may be made at any time.
  • Please note that if you do not notify in writing about your cancellation or reschedule, or do not attend, you would not be offered a refund, and neither will the amount be credited to a future training.

B) CANCELLATIONS / RESCHEDULES BY KNOWLEDGEHUT

  • Knowledgehut reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
  • You are advised to consult a Knowledgehut agent prior to making any travel arrangements for a training.
  • Knowledgehut is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
  • Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.

E-LEARNING (PAID PARTICIPANT):

This will include registrant application to any of our listed e-learning programs. All cancellations must be notified over email.

A) CANCELLATIONS BY CUSTOMER

  • Within 48 hours of registration and before accumulating 30 minutes of training, full refund or transfer to another online course.
  • After 48 hours of training and accumulating 30 minutes of training, no refund.
  • Extension of an e-learning program could be provided for a maximum of one month, provided the request is made before the course expires. If more extension is required, the student is required to pay 50% of the course fee.

Please Note:

  • Refunds may or may not incur a 5% deduction due to bank charges applicable during the refund process.

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