Thank you for enrolling in our courses. We ensure that our learners have a rewarding experience while they discover, assess, and enroll in our courses. At upGrad KnowledgeHut, we are committed to upholding the utmost standards of quality in all our endeavors.

When you enroll in a training course from us, you agree to our Privacy Policy, Terms of Use and this Cancellation, Refund and Deferment Policy (“Policy”). Cancellation and Refund, and Deferment requests will be registered and considered for evaluation only upon receipt of the request at https://www.knowledgehut.com/complaint-forum or an email from your registered email ID to kh.grievance@upgrad.com. Cancellation and Refunds, and Deferment procedures are as outlined below:

1. Cancellation & Refund Policy

1.1 Live Instructor-Led Programs (Short duration program including bundle programs i.e, less than 50hrs of program duration)

1.2 Online Self-Paced Programs

1.3 Bootcamp or Master Programs (Logn duration program i.e, Greater than 50hrs of program duration)

1.4 Money-Back Guarantee Programs

Learners enrolled in programs designated as Money-Back Guarantee course which is PMP® Certification Training may be eligible for a 100% refund of the course fee if they are unable to clear the relevant certification examination on their first attempt, provided all of the following conditions are met:

Eligibility Criteria: The learner must,

• Maintain at least 90% attendance in the scheduled live instructor-led training sessions.

• Complete 100% of the assigned self-paced learning modules, including all mandatory quizzes, before attempting the certification examination.

• Achieve a minimum score of 85% in all weekly assessments.

• Achieve a minimum score of 75% in all mock examinations conducted as part of the program.

• Attempt the certification examination within the validity period prescribed for the program.

• Submit the refund request within seven (7) calendar days from the date of declaration of the first examination result.

Note: The Money-Back Guarantee is applicable only to programs explicitly marketed and designated as "Money-Back Guarantee Programs." It does not apply to all courses offered by the organization unless specifically stated on the program page or enrollment confirmation.

1.5 Add-On Refunds:

Any add-on purchased, including but not limited to Exam Fees and Membership Fees, will be eligible for a refund only if the refund request is raised within 24 hours of the purchase. After 24 hours from the time of purchase, no refunds will be provided for add-on purchases, irrespective of the refund status of the primary program enrollment.

2. Refund Processing

1. All cancellation requests must be submitted through the official support portal or from the learner's registered email address.

2. Approved refunds will be processed within 30 calendar days from the date of approval.

3. Refunds will be credited to the original payment method used during enrollment.

4. Any applicable third-party certification fees, examination voucher charges, shipping charges, or non-refundable processing charges already incurred by the organization shall be deducted from the refundable amount wherever applicable.

3. Deferral Policy

Learners may request to defer their enrollment to a future batch of the same program, subject to seat availability.

4. Deferral Terms & Conditions

1. The first two deferral is provided free of charge.

2. The third deferral is permitted upon payment of a Deferral Fee equal to 10% of the prevailing website listed program fee.

3. Deferral requests received less than 48 hours before the batch commencement or after the batch has commenced will not be accepted.

4. Notwithstanding anything to the contrary contained in this Policy, a Learner may defer enrolment to a subsequent batch of the same Program or subject to the applicable eligibility criteria and seat availability, to another Program of equivalent or higher value. Where the Learner opts to transfer to a Program with a higher applicable Program Fee, the differential Program Fee shall be borne by the Learner.

5. The deferred enrollment must be utilized within 90 calendar days from the date of approval. Requests beyond this validity period will lapse automatically.

6. If the learner chooses a future batch with a higher course fee, the price difference must be paid before confirmation of the deferral.

7. If the selected batch has a lower course fee, the fee difference will not be refunded or credited.

8. The company reserves the right to modify batch schedules, trainers, curriculum, delivery format, or certification requirements. Learners accepting a deferral agree to attend the revised batch.

5. General Terms

1. Refunds or Deferrals will not be granted for non-attendance or failure to participate in scheduled sessions.

2. Refund requests will not be accepted once the applicable refund eligibility period has expired.

3. For self-paced programs, course consumption will be determined based on system-generated learning activity.

4. Where the course fee has been financed through a third-party lender or credit facility, the learner shall be solely responsible for completing all formalities relating to cancellation or foreclosure of such credit facility, including payment of any applicable foreclosure, cancellation or other charges levied by the lender. upGrad KnowledgeHut shall have no responsibility or liability in this regard.

5. Learners who are issued an examination voucher shall complete the examination within the validity period prescribed by the applicable accreditation body. Where no such validity period is prescribed, the examination shall be completed within six (6) months from the date of issuance of the examination voucher.

Upon expiry of the applicable validity period or the examination voucher (whether used or unused), the voucher shall automatically lapse and upGrad KnowledgeHut shall have no obligation to extend, revalidate, replace or reissue the voucher, or provide any refund, credit or other compensation in respect thereof. Learners are solely responsible for scheduling and completing the examination within the applicable validity period.

6. Instances of abuse of this Policy that will lead to the outright rejection of any requests submitted under this Policy includes requests from a Learner who was found to be in violation of the Privacy Policy, Terms of Use.

7. upGrad KnowledgeHut reserves the absolute right to reschedule/cancel a cohort/class/session due to any unavoidable circumstances and all reasonable steps will be undertaken to inform the learners of such a change.

8. The Company reserves the right to modify programme schedules, faculty, curriculum, delivery mode, assessment methodology or certification requirements due to academic, operational, regulatory or business requirements. Such modifications shall not entitle the learner to a refund unless otherwise expressly provided under this Policy.

9. Refunds of any duplicate payments will be processed via the same source (original method of payment) within fifteen (15) working days from the date of receipt of the request for Refund for Duplicate payment.

10. The organization reserves the right to verify eligibility before approving any refund or deferral request.

11. The organization reserves the right to amend or update this Policy at any time without prior notice.