More and more organizations are adopting ITSM processes and policies to facilitate quick roll outs of products, maintaining high quality, reducing risk and change. To accomplish this, organizations need professionals who can design ITSM processes and ensure that they are met. This is the role played by Agile process owners, who own the processes and ensure that value is delivered to stakeholders.
The Certified Agile Process Owner® is a certification by the DevOps Institute (DOI) that validates the holder’s knowledge of managing the requirements of process stakeholders, translating those requirements into process performance objectives, and overseeing the entire process design and improvement lifecycle. KnowledgeHut’s workshop and subsequent certification helps participants understand the process owner responsibilities and design, and manage and improve ITSM services particularly in the context of Agile Service Management. They will learn how to perform product owner responsibilities by aligning them to Scrum practices and meet overall business goals by ensuring continual adherence to processes.
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Process Design Basics
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
The Characteristics of an Agile Process
Agile Service Management Basics
Agile Process Design
Agile Process Improvement
Process Improvement Tools and Technologies
Challenges and Critical Success Factors
Additional Sources of Information
An agile process owner is the leader of the pack, responsible for enhancing the value of products created by the Scrum development team. The workshop and Certified Agile Process Owner® certification helps participants understand the responsibilities and gain skills to use Agile and Lean principles and practices to align processes and accomplish business goals.
Enrol now and gain the best of coaching, curriculum and practical skills.
This course and certification is beneficial to:
By the end of the course you will learn how to design processes that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Participants need to have familiarity with Scrum, and knowledge of IT and IT services.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.
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The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.
My special thanks to the trainer for his dedication and patience. I learned many things from him. I would also thank the support team for their help. It was well-organised, great work Knowledgehut team!
I had enrolled for the course last week at KnowledgeHut. The course was very well structured. The trainer was really helpful and completed the syllabus on time and also provided real world examples which helped me to remember the concepts.
Trainer really was helpful and completed the syllabus covering each and every concept with examples on time. Knowledgehut staff was friendly and open to all questions.
KnowledgeHut has excellent instructors. The training session gave me a lot of exposure to test my skills and helped me grow in my career. The Trainer was very helpful and completed the syllabus covering each and every concept with examples on time.
It is always great to talk about Knowledgehut. I liked the way they supported me until I got certified. I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and I liked the way of teaching. My special thanks to the trainer for his dedication and patience.
The course materials were designed very well with all the instructions. The training session gave me a lot of exposure to industry relevant topics and helped me grow in my career.
KnowldgeHut's training session included everything that had been promised. The trainer was very knowledgeable and the practical sessions covered every topic. World class training from a world class institue.