Overview
More and more organizations are adopting ITSM processes and policies to facilitate quick roll outs of products, maintaining high quality, reducing risk and change. To accomplish this, organizations need professionals who can design ITSM processes and ensure that they are met. This is the role played by Agile process owners, who own the processes and ensure that value is delivered to stakeholders.
The Certified Agile Process Owner® is a certification by the DevOps Institute (DOI) that validates the holder’s knowledge of managing the requirements of process stakeholders, translating those requirements into process performance objectives, and overseeing the entire process design and improvement lifecycle. KnowledgeHut’s workshop and subsequent certification helps participants understand the process owner responsibilities and design, and manage and improve ITSM services particularly in the context of Agile Service Management. They will learn how to perform product owner responsibilities by aligning them to Scrum practices and meet overall business goals by ensuring continual adherence to processes.
What you will learn
- Concepts and overview: Basic Agile and Agile Service Management concepts
- What the role entails: Process owner role and responsibilities
- Backlog: Managing and prioritizing a process backlog
- User stories: Creating and utilizing user stories
- Collaboration: Collaborating with process stakeholders and other process owners
- Process improvement: Overseeing Agile process design and improvement activities
- Change: Managing organizational change activities
- Performance review: Monitoring and measuring process performance
- Retrospective: Conducting process reviews and identifying improvements
Prerequisites
- Complete at least 16 contact hours (instruction and labs) as part of a formal, approved CAPO training course from an accredited Education Partner of DevOps Institute
Who Should Attend
- Process owners
- Process managers
- Those responsible for designing, re-engineering or improving processes
- Consultants guiding their clients through process improvement initiatives
- Those managing process-related requirements
- Those ensuring the efficiency and effectiveness of processes
- Those involved in maximizing the value of processes
Knowledgehut Experience
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Curriculum
Course Introduction
- Importance of processes, Agility and the role of the Process Owner
Process Design Basics
- The Elements of a Process
- Process Owner Responsibilities
- Process sponsorship
- Process resourcing
- Process design and improvement
- Process management
- Process awareness
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
Related Roles
- Process Manager
- Global Process Owner
- Value Stream Owner
- Roles of a Service Management Office (SMO)
The Characteristics of an Agile Process
Agile Basics
- What is Agile?
- The Agile Manifesto
- Why Agile Projects are Successful
Scrum Basics
- Scrum Roles, Artifacts, and Events
- Scrum Pillars
- Scrum in a Nutshell
- Scrum, Kanban, or Both?
Agile Service Management Basics
- Agile Service Management Value
- Agile Service Management Roles, Artifacts and Events
- Characteristics of an Agile Process Two Aspects of Agile Service Management
- Agile Process Design
- Agile Process Improvement
Agile Process Design
- Creating and Populating a Process Backlog
- Personas
- User Stories
- Themes
- Epics
- User Story Mapping
- Ordering and Maintaining the Process Backlog
- Process Design Sprints
- The Process Owner and Sprint Events
- Process Implementation
- Potentially Releasable Process Increment
- Definition of 'Done'
- Release Planning
Agile Process Improvement
- Aligning Processes with Strategic Goals
- CSI Sprints and Plan-Do-Check-Act
- Sustaining Improvements
- Assessing Process Maturity
- Implementing Process Improvements
- Working with Line Managers
- Overcoming Resistance to Change
Measuring Value
- Demonstrating Value
- Leading and Lagging Performance Indicators
- Critical Success Factors and Key Performance Indicators
- Service Level Agreements and Operational Level Agreements
- Conducting Measurement Reviews
- Communicating Performance
Process Improvement Tools and Technologies
Getting Started
Challenges and Critical Success Factors
Additional Sources of Information
Exam Preparations
- Exam Requirements, Question Weighting, and Terminology List
- Sample Exam Review
Faq
The Course
An agile process owner is the leader of the pack, responsible for enhancing the value of products created by the Scrum development team. The workshop and Certified Agile Process Owner® certification helps participants understand the responsibilities and gain skills to use Agile and Lean principles and practices to align processes and accomplish business goals.
Enrol now and gain the best of coaching, curriculum and practical skills.
This course and certification is beneficial to:
- Process owners
- Process managers
- Those responsible for designing, re-engineering or improving processes
- Consultants guiding their clients through process improvement initiatives
- Those managing process-related requirements
- Those ensuring the efficiency and effectiveness of processes
- Those involved in maximizing the value of processes
By the end of the course you will learn how to design processes that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Participants need to have familiarity with Scrum, and knowledge of IT and IT services.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
Finance Related
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
KnowledgeHut offers a 100% money back guarantee if the candidate withdraws from the course right after the first session. To learn more about the 100% refund policy, visit our Refund Policy.
The Remote Experience
In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.
Internet Connectivity (2Mbps Link) and Laptop/PC (Windows/Mac) with 4GB RAM.
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