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Overview

More and more organizations are adopting ITSM processes and policies to facilitate quick roll outs of products, maintaining high quality, reducing risk and change. To accomplish this, organizations need professionals who can design ITSM processes and ensure that they are met. This is the role played by Agile process owners, who own the processes and ensure that value is delivered to stakeholders.
The Certified Agile Process Owner® is a certification by the DevOps Institute (DOI) that validates the holder’s knowledge of managing the requirements of process stakeholders, translating those requirements into process performance objectives, and overseeing the entire process design and improvement lifecycle. KnowledgeHut’s workshop and subsequent certification helps participants understand the process owner responsibilities and design, and manage and improve ITSM services particularly in the context of Agile Service Management. They will learn how to perform product owner responsibilities by aligning them to Scrum practices and meet overall business goals by ensuring continual adherence to processes.

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    What you will learn

  • Concepts and overview: Basic Agile and Agile Service Management concepts
  • What the role entails: Process owner role and responsibilities
  • Backlog: Managing and prioritizing a process backlog
  • User stories: Creating and utilizing user stories
  • Collaboration: Collaborating with process stakeholders and other process owners
  • Process improvement: Overseeing Agile process design and improvement activities
  • Change: Managing organizational change activities
  • Performance review: Monitoring and measuring process performance
  • Retrospective: Conducting process reviews and identifying improvements
Prerequisites
To be eligible for the exam leading to Certified Agile Process Owner (CAPO) certification, candidates must fulfill the following requirements:
  • Complete at least 16 contact hours (instruction and labs) as part of a formal, approved CAPO training course from an accredited Education Partner of DevOps Institute

Who Should Attend

Process owners
Process managers
Those responsible for designing, re-engineering or improving processes
Consultants guiding their clients through process improvement initiatives
Those managing process-related requirements
Those ensuring the efficiency and effectiveness of processes
Those involved in maximizing the value of processes

Knowledgehut Experience

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MENTORED BY INDUSTRY LEADERS

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