More and more organizations are adopting ITSM processes and policies to facilitate quick roll outs of products, maintaining high quality, reducing risk and change. To accomplish this, organizations need professionals who can design ITSM processes and ensure that they are met. This is the role played by Agile process owners, who own the processes and ensure that value is delivered to stakeholders.
The Certified Agile Process Owner® is a certification by the DevOps Institute (DOI) that validates the holder’s knowledge of managing the requirements of process stakeholders, translating those requirements into process performance objectives, and overseeing the entire process design and improvement lifecycle. KnowledgeHut’s workshop and subsequent certification helps participants understand the process owner responsibilities and design, and manage and improve ITSM services particularly in the context of Agile Service Management. They will learn how to perform product owner responsibilities by aligning them to Scrum practices and meet overall business goals by ensuring continual adherence to processes.
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Process Design Basics
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
The Characteristics of an Agile Process
Agile Service Management Basics
Agile Process Design
Agile Process Improvement
Process Improvement Tools and Technologies
Challenges and Critical Success Factors
Additional Sources of Information
An agile process owner is the leader of the pack, responsible for enhancing the value of products created by the Scrum development team. The workshop and Certified Agile Process Owner® certification helps participants understand the responsibilities and gain skills to use Agile and Lean principles and practices to align processes and accomplish business goals.
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This course and certification is beneficial to:
By the end of the course you will learn how to design processes that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Participants need to have familiarity with Scrum, and knowledge of IT and IT services.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.
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The KnowledgeHut course covered all concepts from basic to advanced. My trainer was very knowledgeable and I really liked the way he mapped all concepts to real world situations. The tasks done during the workshops helped me a great deal to add value to my career. I also liked the way the customer support was handled, they helped me throughout the process.
Everything was well organized. I would definitely refer their courses to my peers as well. The customer support was very interactive. As a small suggestion to the trainer, it will be better if we have discussions in the end like Q&A sessions.
The instructor was very knowledgeable, the course was structured very well. I would like to sincerely thank the customer support team for extending their support at every step. They were always ready to help and smoothed out the whole process.
It is always great to talk about Knowledgehut. I liked the way they supported me until I got certified. I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and I liked the way of teaching. My special thanks to the trainer for his dedication and patience.
The course materials were designed very well with all the instructions. The training session gave me a lot of exposure to industry relevant topics and helped me grow in my career.
The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut. I really liked the way the trainer explained the concepts. He was very patient and well informed.
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I was impressed by the way the trainer explained advanced concepts so well with examples. Everything was well organized. The customer support was very interactive.