More and more organizations are adopting ITSM processes and policies to facilitate quick roll outs of products, maintaining high quality, reducing risk and change. To accomplish this, organizations need professionals who can design ITSM processes and ensure that they are met. This is the role played by Agile process owners, who own the processes and ensure that value is delivered to stakeholders.
The Certified Agile Process Owner® is a certification by the DevOps Institute (DOI) that validates the holder’s knowledge of managing the requirements of process stakeholders, translating those requirements into process performance objectives, and overseeing the entire process design and improvement lifecycle. KnowledgeHut’s workshop and subsequent certification helps participants understand the process owner responsibilities and design, and manage and improve ITSM services particularly in the context of Agile Service Management. They will learn how to perform product owner responsibilities by aligning them to Scrum practices and meet overall business goals by ensuring continual adherence to processes.
Familiarity with Scrum, and familiarity with IT and IT services is a prerequisite.
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Process Design Basics
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
The Characteristics of an Agile Process
Agile Service Management Basics
Agile Process Design
Agile Process Improvement
Process Improvement Tools and Technologies
Challenges and Critical Success Factors
Additional Sources of Information
An agile process owner is the leader of the pack, responsible for enhancing the value of products created by the Scrum development team. The workshop and Certified Agile Process Owner® certification helps participants understand the responsibilities and gain skills to use Agile and Lean principles and practices to align processes and accomplish business goals.
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This course and certification is beneficial to:
By the end of the course you will learn how to design processes that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Familiarity with Scrum, and familiarity with IT and IT services is a prerequisite. Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.
Participants need to have familiarity with Scrum, and knowledge of IT and IT services.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
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