ISO 20000 Certification Course

On completion of the ISO 20000 Course, you will be able to develop an understanding of the following topics: 

• Definitions and principles of quality management services in accordance with ISO/IEC 20000 
• Positioning of ISO/IEC 20000 in IT service management including its relationship with other standards and best practices. 
• Objectives and requirements in each section of the specification. 
• Scope, aims, and use of the ISO/IEC 20000 Specification and Code of Practice. 
• Processes and objectives of ISO/IEC 20000 and IT service management (ITSM). 
• Fundamental requirements for a service management system (SMS). 
• Purpose of internal and external audits, their operation and associated terminology. 
• Eligibility and scoping statement requirements. 
• Requirements of the IT service management system and the Plan, Do, Check, Act cycle. 
• How assessments, reviews, and internal audits of IT Service Management systems against the requirements of the standard are used. 

ISO 20000 promotes the adoption of an integrated IT service management process that allows for greater efficiency and continual improvement. Given these benefits, organizations demand certified ISO professionals who have thorough knowledge of its tools and can:

• Uphold the principles of proper ethical conduct
• Evaluate objective evidence and determine the effectiveness of ITSM
• Report accurately audit findings
• Manage the audit process

KnowledgeHut’s training helps you prepare for the PEOPLECERT ISO 20000 certification while simultaneously gaining skills to handle job challenges. 

There are no prerequisites for this course. Participants are encouraged to have at least a basic knowledge of IT service management concepts and terminology. 

Currently, all our courses are offered online as live, interactive, trainer-led sessions where you will get to learn directly from the trainer with opportunities to discuss and clear doubts. 

Our instructors are trainers with experience working with app development. They also have hands-on experience and will be able to tell you the practical aspects of what you are learning.  

Our courses are delivered through live, interactive virtual classrooms and can be structured according to the requirements of the course.

Our training focuses on interactive learning. Most class time is dedicated to hands-on exercises, lively discussions, and team collaboration, all facilitated by the trainer who is experienced in ITSM concepts and practices. The focus is on finding practical solutions to real-world scenarios in various environments, both big and small. 

In an online classroom, students can log in at the scheduled time to a live learning environment that is led by an instructor. You can interact, communicate, view, and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improve your online training experience. 

No, you cannot record the session. This program will be auto recorded on our LMS. 

Yes, you can switch your start date with prior notice of at least 24 hours and subject to availability in the desired batch. 

With our 100% Satisfaction Guarantee policy, you are assured of the highest standards of quality. We strive diligently at KnowledgeHut to make sure that your learning experience with us is second to none. However, if for any reason your expectations are not met, we will refund the course cost in accordance with our 100% Satisfaction Guarantee policy.

Note*: In case of refunds, it will be credited back to your account within 10-15 business days of the refund request. 

Yes, with at least 24 hours' notice and subject to availability in the desired batch, you can change your start date. 

Yes, we have scholarships available for students and veterans with grants that can vary up to 50% of the course fees.

To avail the scholarships, please contact us at support@knowledgehut.com. You will receive the forms and instructions from the team. Based on the responses and answers that we receive, our panel of experts decides on the grant. Please note that the entire process could take about 7 to 15 days. 

Yes, group discounts are available and apply to groups as small as three (3) participants. The more participants that attend a training course, the greater the discount. By registering in groups, you can typically save up to 20% to 30% on the course fee. For more details, please check out the upcoming schedules.