ITIL® Operational Support and Analysis (OSA) is a certification in the ITIL® Service Management Capability stream. This certification helps you to apply OSA activities and processes to achieve organizational excellence. The OSA certification is mainly based on the best practice guidance contained in the ITIL® Service Operation publication.
..... Read more This certification training has been designed to give you thorough help in attempting the exam and gaining the skills needed to manage the everyday operation of IT services by implementing the ITIL® processes that will help you deliver and support services to customers. Enroll today and gain the core skills needed to improve service management processes.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
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