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ITIL® Operational Support and Analysis (OSA) module is one of the certifications in the ITIL® Service Management Capability stream. This certification reflects the ability of the holder to apply OSA activities and processes to achieve organizational excellence. The OSA certification is mainly based on the best practice guidance contained in the ITIL® Service Operation publication.
This workshop has been designed to give you thorough help in attempting the exam and gaining the skills needed to manage the everyday operation of IT services by implementing the ITIL® processes that will help you deliver and support services to customers. Enrol today and gain the core skills needed to improve service management processes. Besides being a free standing qualification, ITIL® OSA is also one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Operational Support and Analysis (OSA) certification, candidates must appear for the exam and gain 70% pass mark.
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I would like to extend my appreciation for the support given throughout the training. My special thanks to the trainer for his dedication, and leading us through a difficult topic. KnowledgeHut is a great place to learn the skills that are coveted in the industry.Attended Agile and Scrum workshop in January 2020
I was impressed by the way the trainer explained advanced concepts so well with examples. Everything was well organized. The customer support was very interactive.Attended Agile and Scrum workshop in February 2020
KnowledgeHut has excellent instructors. The training session gave me a lot of exposure to test my skills and helped me grow in my career. The Trainer was very helpful and completed the syllabus covering each and every concept with examples on time.Attended PMP® Certification workshop in May 2020
I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and I liked his practical way of teaching. The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut.Attended Certified ScrumMaster (CSM)® workshop in June 2020
The Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. I would certainly recommend it to my team.Attended PMP® Certification workshop in January 2020
Knowledgehut is known for the best training. I came to know about Knowledgehut through one of my friends. I liked the way they have framed the entire course. During the course, I worked on many projects and learned many things which will help me to enhance my career. The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut.Attended Agile and Scrum workshop in January 2020
The course materials were designed very well with all the instructions. The training session gave me a lot of exposure to industry relevant topics and helped me grow in my career.Attended PMP® Certification workshop in June 2020
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® OSA is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace. The demand for ITIL® qualified professionals is now very high and getting the certification can help you land lucrative job roles and salaries.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® OSA certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
This workshop and the subsequent certification will benefit