The ITIL® 4 Managing Professional Transition Module is a bridge between ITIL V3 and V4, helping candidates make an easy transition to ITIL v4. Since the time ITIL V3 was launched in 2007, technology has undergone a massive shift with new frameworks, delivery models, and digital disruptions happening. ITIL V4 was launched in order to help industries and individuals cope with these disruptions and industry advancements. Far from negating V3, V4 actually builds on it and this module helps V3 candidates gain skills and knowledge needed to navigate the digital service economy while also recognizing their previous achievements. ITIL v3 candidates can gain the ITIL 4 Managing Professional designation via this course and subsequent exam.
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ITIL 4 Specialist Create, Deliver and Support
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High Velocity IT
ITIL 4 Strategist Direct Plan and Improve
Candidates who wish to take this course and subsequent exam must have:
The curriculum is mapped to ITIL’s transition module. The course will give you maximum learning benefit for clearing the exam at the very first attempt.
Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam.
Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!
Learn from the best in the field. Our mentors are all experienced professionals in the fields they teach.
Learn concepts from scratch, and advance your learning through step-by-step guidance on tools and techniques.
Learn and apply industry best practices for managing information technology.
Complete ITIL 4 Managing Professional Module
Take the ITIL 4 Managing Professional Transition Module Certification exam
Score at least 70 percent on the exam (28 correct answers out of 40 questions) in 90 minutes
The certificate has a lifetime validity
1.1: Understand the key concepts of service management
1.2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
1.3: Understand the four dimensions of service management
1.4: Understand the purpose and components of the ITIL service value system
1.5: Understand the activities of the service value chain, and how they interconnect
2.1: Understand how to plan and build a service value stream to create, deliver, and support services:
2.2: Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
2.3: Know how to create, deliver and support services
3.1: Understand how customer journeys are designed
3.2: Know how to foster stakeholder relationship
3.3: Know how to shape demand and define service offerings
3.4: Know how to onboard and offboard customers and users
3.5: Know how to act together to ensure continual value co-creation (service consumption / provisioning)
3.6: Know how to realise and validate service value
4.1: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
4.2: Understand the digital product lifecycle in terms of the ITIL ‘operating model’
4.3: Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
- Safety culture
- Lean culture
- Toyota Kata
- Lean / Agile / Resilient / Continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
(3.2, 3.2.1, 184.108.40.206, 220.127.116.11, tab 3.2, 18.104.22.168, tab 3.3, 22.214.171.124.1, 2.5.2, 126.96.36.199-4, tab 2.2, 188.8.131.52, 184.108.40.206, 220.127.116.11)
to contribute to:
5.1: Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
5.2: Understand the role of GRC and know how to integrate the principles and methods into the service value system
5.3: Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement
This course helps ITIL V3 candidates with knowledge of ITIL V3 to transition easily into ITIL V4. Candidates can gain the newer designation of ITIL 4 Managing Professional via one course and one exam.
Candidates who wish to take this course and subsequent exam must have:
Which means that if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.
Your instructors are ITIL certified and have years of industry experience.
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