The ITIL Specialist Drive Stakeholder Value (DSV) course is among the four modules required for getting the designation of ITIL Managing Professional (MP). It is aimed for professionals who want to get an understanding of the different forms of interactions between the service provider and the user, customers, partners, and suppliers.
To take up the DSV certification program, you must have attained the ITIL 4 Foundation certificate. You will have to provide a copy of your certificate while registering for the training program which means for the certificate to be released, foundation certification to be uploaded ) .Also, attending this training course is mandatory to sit for the exam.
The notion behind DSV is simple. It is to offer knowledge of how to transform demand into value using IT-enabled services. Through the course, you will learn about key topics such as relationship management, service-level agreement design, user and customer experience design, multi-supplier management, customer journey mapping, and others. If you are working in a service management role, this field is for you. Here are some of the popular job titles that go for the DSV course:
- IT Service Management Professional
- Infrastructure Engineer
- Release and Deployment Manager
- Service Delivery Manager
- Software Developer/Engineer
- Solution Architect
- Systems Engineer
- DevOps Specialist/Manager