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Grow your ITSM skills

Master the skills to increase stakeholder satisfaction by fostering an advantageous culture of collaboration and transparency and learn strategies to shape customer demand, manage relationships and optimize the customer experience. In this two-day ITIL® 4 Specialist DSV training, you'll master the skills to drive co-creation of value throughout the ITIL® 4 customer journey.

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This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes and more, you're in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL® 4 Specialist Drive Stakeholder Value exam in the very first attempt.

By the end of the course, you'll be equipped to develop and maintain effective relationships with stakeholders while guiding them through the steps in the customer journey, and will have the tools to facilitate value co-creation and customer outcomes while efficiently managing costs and risks.

The ITIL® 4 Specialist Drive Stakeholder Value Certification, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.  

ITIL®, ITIL® Specialist Drive Stakeholder Value, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®. 

Highlights

24 Hours of Live Instructor-Led Sessions

Earn 24 PDUs on Course Completion

75+ Hours of On-Demand Self-Paced Learning

12 Assessments, 9 Recall Quizzes, More

Exam Fee Included in Course Fee

Lifetime Access to Courseware

Why ITIL® 4 Specialist: Drive Stakeholder Value?

ITIL® 4 Specialist: Drive Stakeholder Value Training

As the most widely adopted ITSM framework across the globe, ITIL’s popularity is set to grow further in today’s increasingly competitive digital economy. Adopted by top global companies including Fujitsu, Target, Disney, Sony and many more, ITIL brings with it improved service delivery, reduced costs and better management of risk and failure.

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To succeed as an IT professional in industry 4.0, you need to constantly build the chops and validate your expertise to deal with fast-changing technologies and technical practices. With ITIL’s incorporation of working practices such as Agile, DevOps and value stream mapping, and technologies such as Cloud, automation and advanced analytics, you will be equipped with the skills to utilise the latest best practice methods from across the IT functions.

The ITIL suite of certifications is among the most popular in the world. Not only do the certifications build your ITSM skillsets, they are also a way for you to command salary upgrades and enhances your career prospects. A 2019 survey by Global Knowledge® revealed that ITIL certifications are among the most popular in the Americas with the highest paid certified professionals earning an average of $113,723. Build your ITSM skills with the ITIL®4 Specialist: Drive Stakeholder Value Certification and be sure to capitalize on the high demand across industries.

Not sure how to get started? Let our Learning Advisor help you.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support 

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Post-Class Career Support

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

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