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Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.
Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).
What you will learn
On completion of this course, participants will be able to:
Here’s what you will get:
The training workshop covers the following aspects:
The areas that will be examined include:
a. Self-Awareness and Self-Management
Be aware of the working environment around us
How to Manage Our Emotions Better
c. Conflicting Styles
Why are there conflicting styles and how to manage them and collaborate
d. Conflicting Roles
The similar roles in the organization that cause conflicts
e. Conflicting Resources
Allocation of resources that trigger conflicts and how to manage them
3 areas to examine:
a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
b.The Mastery of Building Rapport at the Workplace
c.Build Trust and Confidence amongst supervisors, colleagues and peers
The training was useful due to the examples and exercises. We were able to use some of those in our workplace and help people grasp Agile concepts.Attended Conflict Management workshop in October 2018
It was very good! Thanks, KH!Attended Conflict Management workshop in November 2018
Very effective and helpful training!Attended Conflict Management workshop in October 2018
The class was very interactive and using actual scenarios to explain the concepts made it all the more interesting!Attended Certified ScrumMaster®(CSM) workshop in February 2018
Conflict at work can destroy team relationships and lead to an irreversible breakdown of communication. There are many proven approaches to resolve conflicts, and our workshop equips you with the tools and techniques needed to de-escalate the situation and arrive at an amicable solution. As a leader, you will gain the self awareness, diplomacy and communication abilities to work around uncomfortable situations and get your team on the same page again. This power-packed one day workshop will get you well on the way to experiencing greater personal and professional success.
No, there are no prerequisites for this course.
Entrepreneurs, Business Leaders, Portfolio, Program and Project Managers , Team leaders, Executives, Supervisors, Managers, Union leaders, and all those who want to be more successful in working with others and resolving team conflicts will greatly benefit from this course.
Yes, this course is conducted online.
On successful completion of the course you will receive a course completion certificate issued by KnowledgeHut.
You will receive 1 credit per hour of learning.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund