Modes of Delivery
Team/Corporate Training
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Description
Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.
Our one day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).
What you will learn
On completion of this course, participants will be able to:
- Understand why conflicts arise
- Identify common responses to conflicts in terms of behavior, thoughts and attitude
- Explore Aggressive, Passive and Assertive approaches and the consequence of each response
- How to deal with difficult team members
- Learn effective conflict resolution methods and best practices for managing conflicts
- How to build trust and credibility with colleagues and team members
- Learn to hold difficult conversations calmly and assertively
Here’s what you will get:
- 1-day interactive workshop led by experts in the field
- Interactive session (questionnaires, open discussions and sharing) between trainer and learners
Think, pair and share for and between group facilitation - Mini lectures by trainer and role plays by learners to highlight the learning lessons
- Demonstration by the trainer to break down conflicts and barriers at the workplace
- Case studies highlighted and lessons learnt
- Group activities and brainstorming sessions
- Group project work including debrief sessions after each activity undertaken
- Insights and reflections on what has been shared and learnt during the training workshop
- Completion certificate will be provided
- Downloadable e-book
Key Features
Curriculum
The training workshop covers the following aspects:
- The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
- Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
- How to apply the principles leading to conflict resolution and establish a harmonious working environment
- The 5-step strategy in implementing the blueprint for Conflict Resolution
The areas that will be examined include:
a. Self-Awareness and Self-Management
Be aware of the working environment around us
b. Emotions
How to Manage Our Emotions Better
c. Conflicting Styles
Why are there conflicting styles and how to manage them and collaborate
d. Conflicting Roles
The similar roles in the organization that cause conflicts
e. Conflicting Resources
Allocation of resources that trigger conflicts and how to manage them
- How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:
a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
b.The Mastery of Building Rapport at the Workplace
c.Build Trust and Confidence amongst supervisors, colleagues and peers
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Our Students See All
Attended a 2 day weekend course by Knowledgehut for the CSM certification. The instructor was very knowledgeable and engaging. Excellent experience.
Attended workshop in April 2018The CSPO Training was awesome and great. The trainer Anderson made all the concepts look so easy and simple. Using his past experience as examples to explain various scenarios was a plus. Moreover, it was an active session with a lot of participant involvement which not only made it interactive but interesting as well. Would definitely recommend this Training.
Attended workshop in July 2018Great course. An interesting and interactive session to better understand how to succeed in formulating a business case and how to present it effectively.
Attended workshop in May 2018The training was very interactive and engaging with the attendees.
Attended workshop in June 2018
Frequently Asked Questions
Conflict at work can destroy team relationships and lead to an irreversible breakdown of communication. There are many proven approaches to resolve conflicts, and our workshop equips you with the tools and techniques needed to de-escalate the situation and arrive at an amicable solution. As a leader, you will gain the self awareness, diplomacy and communication abilities to work around uncomfortable situations and get your team on the same page again. This power-packed one day workshop will get you well on the way to experiencing greater personal and professional success.
No, there are no prerequisites for this course.
Entrepreneurs, Business Leaders, Portfolio, Program and Project Managers , Team leaders, Executives, Supervisors, Managers, Union leaders, and all those who want to be more successful in working with others and resolving team conflicts will greatly benefit from this course.
No, there is no online/virtual course for this. This training follows a very experiential format with plenty of exercises and hands on sessions that can be conducted well in a classroom format.
On successful completion of the course you will receive a course completion certificate issued by KnowledgeHut.
You will receive 1 credit per hour of learning.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!