Conflict is an everyday part of our lives and more often than not can lead to an irreversible breakdown of communication and destroy team relationships. The true test of a leader is when he/she successfully deals with the conflict and turns negative attitude into positive vibes for the betterment of the team.
KnowledgeHut brings you the conflict management and communication e-learning course that has been designed to help you resolve differences in your team and enhance team collaboration and performance. Every individual is different and you will learn how to understand emotions and tackle people with different personalities.
You will learn the effective tools and conflict resolution techniques needed to manage stressful situations in the workplace and complex team dynamics. The e-learning course gives you the freedom of anytime, anyplace learning with an unparalleled learning experience. Enrol now and become a visionary and admired leader.
From the course:
• Understand why conflicts arise
• Identify common responses to conflicts in terms of behaviour, thoughts and attitude
• Explore Aggressive, Passive and Assertive approaches and the consequence of each response
• How to deal with difficult team members
• Learn effective conflict resolution methods and best practices for managing conflicts
• How to build trust and credibility with colleagues and team members
• Learn to hold difficult conversations calmly and assertively
On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).